HelpDesk.com Contact Form vs Sticky Chat Widget – Floating Chat Icons, Contact Form, Call, Click to Chat,

WordPress contact form plugin by HelpDesk.com ticket system Be more approachable and upgrade the user experience with the best WordPress contact form powered by the HelpDesk.com ticketing system. Use the built-in help desk contact form to let your website visitors leave detailed messages. Then, these messages will be automatically turned into manageable tickets. The results? No inquiry goes unanswered and you’ll always be on time and on track! Why choose the WordPress contact form plugin by HelpDesk.com? The main HelpDesk.com contact form features are: Customizable form elements. Tailor the contact form to fit your business. Freely adjust values in form fields, validation messages, and error states. Guide your visitors in submitting a message successfully. Seamless integration. Use the generated shortcode to embed the contact form on the website of your choice. It’s straightforward and quick to set up. Automated ticket creation. Turn any website message into a HelpDesk.com ticket in a snap and speed up response times. User-friendly interface. Go with the contact form, which is easy to navigate and lets you customize it as you want. End-to-end assistance. Give timely responses and keep your contact form messages neatly organized. Read the article on HelpDesk.com contact forms to learn more about their benefits. What can you do with a contact form in the HelpDesk.com ticket system? When someone submits a contact form on your WordPress website, it goes straight to the HelpDesk.com ticket system and turns into a ticket — automatically! With HelpDesk.com tickets, you can manage: Statuses. Keep tabs on each ticket’s progress by assigning different statuses so you always know what needs attention. Priorities. Mark tickets with urgency to ensure the most critical issues are tackled first. Tags. Categorize tickets with tags for easy navigation and filtering so you can quickly find related inquiries. Custom fields. Customize the contact form and tickets with additional fields to capture all the info you need. Assign team and agent. Direct tickets to the right team or agent based on their skills or workload, making sure inquiries go to the best person for the job. Add people to the loop. Bring in extra team members or stakeholders into ticket discussions for a more collaborative approach. Text formatting. Use rich text formatting to make your messages clear and professional. Canned responses. Use pre-written responses for common questions to save time and keep your replies consistent. AI messaging features. Enjoy ticket summaries with automatically generated overviews for quick understanding and text enhancements with suggestions to make your responses clearer. Macros. Automate repetitive tasks with macros to boost efficiency and cut down on manual work. And more, depending on your needs and processes. With so many ticket customization and detailing options, the HelpDesk.com ticket system is the perfect tool for companies looking to better their assistance potential. Watch the demo to get a taste. Top chosen HelpDesk.com ticket system features HelpDesk.com ticket system is more than a contact form — it includes ticketing, automation, teamwork, and reporting features essential for daily interactions with your visitors. Capture website messages and manage, respond to, and resolve requests on the fly. Try a comprehensive set of features to boost your support efforts: Automations. Save time and reduce manual work with powerful automation features. Automate ticket assignments, set up automatic responses, and streamline repetitive tasks to handle inquiries smoothly. Automation helps prioritize urgent issues and categorize tickets based on preset criteria. Team collaboration. Boost teamwork with built-in collaboration tools. Assign tickets to team members, leave internal notes, and track ticket status to make sure nothing slips through the cracks. Use shared inboxes and collaborative ticketing workflows to simplify communication and coordination among your support team. Reporting and analytics. Get valuable insights into your operations with robust reporting tools. Monitor key metrics like ticket volumes, response times, and resolution rates. Generate detailed reports to analyze support performance and identify areas for improvement. Multichannel support. Manage messages from multiple channels in one place. Whether email, live chat, or social media, HelpDesk.com centralizes all interactions, making handling and responding to visitors easier. Seamlessly integrate with various communication platforms for a unified support experience. Visitor satisfaction. Gather feedback with built-in satisfaction surveys to continuously improve your support services. Understand website visitors’ needs, address issues promptly, and raise satisfaction. Implement follow-up surveys to refine your strategies based on real-time feedback. Integrations. Connect with CRM systems, email marketing tools, and more to create a unified support ecosystem. Explore the HelpDesk.com Marketplace for additional apps and integrations that extend your ticketing system’s functionality. Custom workflows. Set up custom workflows that fit your unique business processes. Automate complex support tasks, streamline ticket handling, and maintain consistency across your team’s operations. Security and compliance. Keep your data secure with HelpDesk.com’s robust security features, including 256-bit SSL encryption and compliance with GDPR standards. Benefit from regular updates, data encryption, and compliance with industry standards to safeguard sensitive information. All HelpDesk.com ticket system features are available for free for 14 days! Ready to make your work (and life) easier? Install the WordPress contact form plugin by the HelpDesk.com ticket system now and turn your contact form into a support powerhouse! Make helping effortless with advanced ticketing features. Notes Requirements The WordPress contact form plugin by the HelpDesk.com ticketing system is available to you for free for 14 days without any additional requirements except for the technical specifications listed at the beginning of this page. Localization The WordPress contact form plugin by the HelpDesk.com ticketing system is currently available in English. However, you can translate the plugin into any language at translate.wordpress.org. Partner with HelpDesk.com Want to open a HelpDesk.com account for a client? Check our Partner Program. Documentation and Support For documentation and tutorials, visit our official help center. Check out our official website for more information about ticketing features. About us We’re part of Text, a company focused on helping brands provide better customer service at scale by analyzing, enriching, and automating text communication. You can learn more at Text.com. In addition to HelpDesk.com, the Text ecosystem of products includes: LiveChat – a communication tool that allows you to chat live with your customers. OpenWidget – a versatile widget that integrates various communication tools into your website for enhanced customer interactions. ChatBot.com – a bot framework for AI chat bots. KnowledgeBase – a public help center widget Open Messaging Platform – create and monetize apps or build extensions for your own team. Use of a Third-Party or External Service The HelpDesk.com contact form relies on third-party services to function properly. They are used to: Create an account with HelpDesk.com and log into HelpDesk.com in order to configure the contact form. Load the form’s embed script from HelpDesk.com to display the contact form on your website and in the WordPress admin panel. Load the form’s configuration and apply it to the form on your website. The URLs of the third-party services are: – https://app.helpdesk.com – https://forms.helpdesk.com – https://api.helpdesk.com – https://accounts.livechat.com The use of those services is regulated by our Privacy Policy and Terms of Use.

Engage your website visitors in seconds with Sticky Chat Widget. Add floating social chat buttons and contact options including WhatsApp, Messenger, Telegram, Instagram, LinkedIn, Twitter, Skype, WeChat, Viber, SMS, Email, Call Button, and more. Fully customizable and mobile-friendly, it helps businesses, blogs, and stores boost leads and customer satisfaction. The most effective Click to Chat and Call to Action buttons for website Easy Setup & Configuration – Install the plugin and add chat buttons within minutes, no coding required. Customizable Design – Change colors, icons, size, and position to match your website branding. Multi-Channel Support – Connect with visitors via 20+ platforms including chat apps, email, SMS, and call buttons. Lead Generation & Engagement – Get direct calls, messages, and inquiries that boost conversions. Improved Customer Experience – Make it simple for visitors to contact you, increasing trust and satisfaction. Want to connect with your customers in just a few seconds? Sticky Chat Widget makes it easy for your visitors to reach you instantly through their favorite messaging apps like Facebook, Instagram, Telegram, and more. Searching for the best chat plugin for WordPress? Your search ends here with Sticky Chat Widget. This powerful plugin supports 20+ platforms including WhatsApp, Facebook Messenger, Viber, Line, Email, Telegram, VKontakte, SMS, WeChat, Skype, Snapchat, LinkedIn, Twitter, Instagram, Waze, and even custom links. With support for almost every popular app, your customers can contact you directly using the channels they already have installed. Sticky Chat Widget is available in both Free and Pro versions. Why Choose Sticky Chat Widget? More Flexible than Live Chat: Unlike traditional live chat, which locks users into one channel and requires them to stay on your site, Sticky Chat Widget lets visitors connect via the apps they already use daily — Facebook, Instagram, Twitter, and more. They can message you anytime, even after leaving your website. One-Click Chat: Give your users the freedom to choose how they reach you. Add only the chat platforms where you’re active, so you can stay available without overwhelming your visitors. With a single click, they can start a conversation instantly. Share Your Location: Running a physical store? Platforms like Waze make it easy to share your location, guide customers directly to your shop, and convert visits into sales. Business Hours Control (Pro): Set specific days and times when chat icons are displayed on your site. Perfect for businesses that want to show availability only during working hours — included in the Pro version. Want to unlock the full power of our plugin and engage better with your website visitors? Check out our Pro Plans. Connect via 25+ Popular Channels Sticky Chat Widget seamlessly integrates with a wide range of social and communication platforms, giving your visitors multiple ways to reach you. Supported channels include: WhatsApp Facebook Messenger Viber Line Email Telegram VKontakte SMS Phone Call WeChat Skype Snapchat LinkedIn Twitter Slack Instagram Waze Google Maps Signal TikTok Contact Form Discord Microsoft Teams Zalo Custom Link Live Demo Want to see Sticky Chat Widget in action? Check out the Live Demo on Ginger’s demo site. Sticky Chat Widget – What’s Included in the Free Plan? With the free version of Sticky Chat Widget, you’ll enjoy powerful features to get started right away: 1. Unlimited Channels – Add as many chat buttons as you need for different platforms or support topics. 2. Flexible Position & Size – Place the widget on the left or right, adjust size, and fit it seamlessly into your site design. 3. Custom Colors & Fonts – Match widget colors, hover text, and fonts with your website branding. 4. Engaging Animations & Effects – Choose from fade, slide, spin, pulse, bounce, and more to grab attention. 5. Contact Form – Allow visitors to reach you even outside chat apps with a simple built-in form. 6. Smart Triggers – Show the widget on scroll, after a delay, or when users try to exit. 7. Pending Message Badge – Display notification icons to nudge visitors into starting a chat. 8. Dedicated WhatsApp Widget – Connect directly with users via WhatsApp. 9. Icon Modes – Display channels vertically or horizontally. 10. Device Control – Show or hide channels separately on desktop or mobile. 11. Custom Links – Add links to specific pages or resources inside the widget. Sticky Chat Widget – What’s Included in the PRO Plan? The PRO version includes everything from the Free Plan, plus powerful advanced features: 1. Custom Icons & Images – Upload your own icons or images for a branded, professional look. 2. Precise Positioning – Fine-tune the widget’s placement anywhere on your site. 3. Developer Controls – Add custom IDs or classes for advanced styling and CSS tweaks. 4. Page Targeting – Show the widget only on selected pages for tailored engagement. 5. Day & Time Rules – Display chat icons only during business hours or custom schedules. 6. Date Scheduling – Plan widget visibility for campaigns, promotions, or events. 7. Country Targeting – Personalize chat visibility based on visitor location. 8. Google Analytics Integration – Track widget usage and measure engagement insights. 9. Custom Contact Form Fields – Collect detailed info with fields like text, dropdowns, file upload, and more. 10. Lead Integrations – Sync leads with Mailchimp, Mailjet, and other email marketing tools. 11. Email Forwarding – Receive contact form submissions directly in your inbox. 12. Autoresponder – Send instant automated replies to set response expectations. Upgrade to Pro for just $25/year and unlock all premium features of Sticky Chat Widget. Give your website visitors the fastest and easiest way to connect with you — and boost your leads, support, and sales. How does each channel work? WhatsApp: Connect instantly with users through the world’s most popular messaging app, enabling fast conversations and customer support. Facebook Messenger: Engage directly with your audience on Facebook using Messenger for real-time communication and assistance. Viber: Allow users to chat and call you for free via Viber, enhancing accessibility and interaction. Line: Provide support through Line with free calls, messages, and multimedia sharing features. Email: Let visitors reach you via traditional email, offering a familiar and professional communication method. Telegram: Offer secure, fast, and private messaging for users who prefer Telegram. VKontakte: Reach audiences in Eastern Europe by integrating with VKontakte, a widely used social network. SMS: Enable direct text messaging for simple, quick, and convenient communication. Phone Call: Give users the option to call you directly for immediate voice support. WeChat: Tap into WeChat’s massive user base in China, providing chat and multimedia messaging. Skype: Offer voice calls, video calls, chat, and file sharing with Skype integration. Snapchat: Engage visually with users through Snapchat’s multimedia messaging and story features. LinkedIn: Connect with professionals on LinkedIn for business-related inquiries and support. Twitter: Provide fast support on Twitter, responding via direct messages or public tweets. Slack: Cater to teams and businesses by integrating with Slack for seamless collaboration and support. Instagram: Communicate visually with users on Instagram via direct messages and comments. Waze: Share your store location on Waze, making it easy for customers to navigate directly to you. Google Maps: Enhance accessibility by allowing visitors to find and contact you via Google Maps. Signal: Offer private and secure communication through Signal, ideal for users focused on privacy. TikTok: Use TikTok to engage with users through short-form video content and direct messaging. Contact Form: Provide a customizable contact form for inquiries, feedback, and support requests. Discord: Build community engagement with real-time chat and support on Discord. Microsoft Teams: Connect with business clients and teams through Microsoft Teams integration. Zalo: Engage with users in Vietnam using Zalo, a popular local chat and social networking platform. Sticky Chat Widget is GDPR Compliant Sticky Chat Widget is designed with privacy at its core. Along with being a powerful communication tool, it ensures user data is protected and handled responsibly. No Data Storage: The plugin does not store or process any visitor data on your servers. Direct to Social Channels: Users are redirected to platforms like WhatsApp, Messenger, and Telegram — all communication happens there, not inside your site. Contact Form Privacy: Only the information users voluntarily provide (name, email, custom fields) is collected, and you control how it is handled. GDPR Standards: Fully aligned with the General Data Protection Regulation (GDPR), ensuring the highest level of data protection. By taking a privacy-first approach, Sticky Chat Widget lets you engage with your visitors in real time while respecting and protecting their personal data.