HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service vs Smartarget – Chat Buttons & Engagement Apps

Take your customer support to the next level with the HelpCrunch WordPress plugin. Do you think it’s a tough nut to crack? Not at all! Thanks to our full-house solution, you can: Deliver second-to-none customer service Chat with website visitors in real time Automate routine tasks with chatbot Manage conversations from Telegram, Facebook, Instagram, or Viber by integrating them with HelpCrunch Catch valuable leads’ attention Encourage customer self-service with a multilingual knowledge base But that’s just scratching the surface. Let’s take a deeper look at HelpCrunch’s advanced toolset. 💬 LIVE CHAT Being the platform’s flagship feature, live chat helps you solve customers’ queries like a pro, acquire more clients and process requests in the nick of time. Auto messages for reaching out to clients proactively based on their behavior, e.g. exit intent time, time on page, last visit, etc. In-app messages for targeting users and educating them about your product or service, for instance during onboarding, upselling, feedback gathering, etc. Canned messages for streamlining service reps’ workflow. Create answers for FAQs beforehand and use them in live chat or chatbot conversations any time you need to be more productive. Knowledge base integration for making clients’ lives easier. They can search for the information without waiting for a rep’s reply, or you can send them a knowledge base article right from the live chat window. Live chat widget customization for sticking to your brand’s identity. Tweak the live chat button, choose its color scheme, add agent avatars, and do so much more. Reports for tracking team’s performance, customer satisfaction rate, first resolution time, and other metrics. Assignment rules for automating and assigning chats or tags for easier workflow. Round-robin chat assignment for distributing new chats between your team members equally. Live chat transcripts for sending the entire conversation to clients so that they have everything at their fingertips. LIVE CHAT INSTALLATION PROCESS You don’t have to be a mastermind to add the HelpCrunch live chat on your WordPress-powered website. Just follow this step-by-step instruction: STEP 1. Log into your WordPress account. STEP 2. Find the Plugins section and press Add new. STEP 3. In the Search box, type in HelpCrunch. STEP 4. Hit Install and Activate. STEP 5. Log in to your HelpCrunch account in a separate browser tab. STEP 6. Go to Settings → Channels → Website Widgets and choose the widget you’d like to install on your WordPress website. STEP 7. You will be redirected to the Installation page. Select WordPress installation guide and copy the code snippet from the HTML box. STEP 8. Go back to your WordPress account and find the HelpCrunch live chat widget under installed plugins. Open plugin Settings. STEP 9. Paste the copied HelpCrunch code snippet into the HelpCrunch Code field and save changes. Now our live chat widget is displayed in the bottom right corner of your website. If you have any problems with the setup, please check the installation guide. If you have any questions, just log in to your HelpCrunch account and chat with us. We’ll help you with everything 🤗 📱 MESSENGERS INTEGRATION Your customer service can be a great differentiator and help you stand out from the competition. Delighting your customers should be a top priority, and one of the best ways to achieve this is by communicating with them in the most convenient way possible. Luckily, HelpCrunch integrates with a range of popular messaging applications, such as: Facebook Messenger Instagram Telegram Viber WhatsApp (coming soon) Such integration can help you provide a seamless customer experience. No matter which channels your customers are using to interact with your business, you will be providing the best possible customer service. Furthermore, HelpCrunch can help your team save a lot of time and effort. Our shared inbox provides an intuitive interface for managing all customer requests from multiple channels in one place, without having to switch between different tools. 🤖 CHATBOT The new feature will ease the burden of your groovy tasks. Our chatbot is called HelpBot and has the power to support users 24/7, catch and qualify valuable leads, and encourage customer self-service. Do all chatbots have a seamless installation process? The one from HelpCrunch does! Our chatbot builder is completely code-free, so you can set it up on your website in minutes. Thanks to the pre-made templates, you can decide on the goal your bot will pursue: Collect contact details Qualify leads Offer a special discount Collect details about issues upfront Route new chats to the dedicated team Or create your own template from scratch! HelpCrunch’s chatbot is really cool because it works not only in the live chat widget, but also in popular messengers such as Facebook, Instagram, Telegram, and Viber. You might think that chatbots are a tricky feature to install. Check out our article where we shared all the ins and outs of creating your first flow. Trust us: implementing chatbots has never been that easy! 📚 KNOWLEDGE BASE Knowledge base software from HelpCrunch allows you to build a resource hub of your dreams without much hassle. Not only is it SEO-optimized but also feature-rich and multilanguage. With just a few clicks, you can create a well-oiled information hierarchy with a user-friendly WYSIWYG editor: draft new articles, add categories, and develop sections in your knowledge base. All articles are marked as “Draft” by default at the editing stage, so you can decide when it goes public. A “Preview” option is also available here: check your article first and post it! 📨 EMAIL AUTOMATION Whether you have a newsletter coming up or a one-time offer – take advantage of email marketing feature from HelpCrunch: Share company news and product announcements with your clients via perfectly built emails. Automate your marketing campaigns with email auto messages, engage existing users, and re-engage inactive ones. Create your own custom email templates or leverage ours. Monitor campaign performance with in-depth analytics. Set up email notifications not to miss a single letter when your team is offline. Send manual or auto follow-ups every time your message is unseen. Set up email forwarding to put an end to unread messages once and for all. 💁🏻‍♂️ SHARED INBOX Multi-channel customer support is now becoming a reality with the HelpCrunch shared inbox solution. No matter the size of your team, you can ease its life with a shared inbox. Owing to this helpful feature, everything is gathered under the same roof. Have your staff manage incoming conversations from live chat, social media, chatbots, and email together, leave dialogue private notes for each other, and more. Detailed customer profiles won’t let you forget a single detail about a client because such data as phone number, location, or device is safely kept. With our shared inbox, one customer service agent can handle up to 5 chats simultaneously thanks to such powerful options as tagging, rich customer data, private notes, snoozing chats for later, or assigning conversations (both manually and automatically). Live reports & analytics let you gauge your team’s productivity at a glance. Just choose a period of time and see where you need to improve your strategy. By the way, to always keep your finger on the pulse, use conversation rating to assess customer experience after closing a live chat. 🖼 POPUPS Do you want to catch your website visitors’ attention in a smarter way though have no clue how? HelpCrunch has! With our popup builder, you can be sure that no information will slip through the cracks. It offers everything you have ever wished for a perfect engagement action plan: Full customization including the opportunity to change popup appearance (popup templates, texts, animations, color schemes, and more) so that your popup is more noticeable. Popup display options: there are rules to choose from, such as browser language, current URL, number of page views, etc. Set them up and shoot a popup at the right time for the right audience to get maximum results. Live reports for optimizing popup real-time performance as people click on it. 🔗 OTHER INTEGRATIONS There is also a massive integration list to integrate HelpCrunch with your favorite tools (more integrations are on their way, so stay tuned!): Zapier Slack Google Tag Manager Google Analytics Shopify Squarespace Jimdo 3DCart Big Cartel SOUNDS INTRIGUING? BOOK A DEMO TO DISCUSS THE DETAILS AND START YOUR JOURNEY WITH HELPCRUNCH! CUSTOMER TESTIMONIALS ABOUT HELPCRUNCH – THE ONE-STOP PLATFORM FOR BUILDING STRONG RELATIONSHIPS WITH CLIENTS “HelpCrunch enabled us to manage our customer support and email automation via one platform which led to improving customer support performance by 40%.” — Valery Kurilov, CEO @ SE Ranking “We had a call info line we wanted to get rid of and have everything online in the live chat. So, that was the reason why we switched to HelpCrunch.” — Jan Střecha, Marketing Manager @ Rekola “Once we started using HelpCrunch software, we were able to return €14.8 euros on each €1 paid for HelpCrunch.” — Fitlap “Nobody’s doing the GDPR preparations the right way. We wanted to make sure we’re ready for it, so it was crucial for us to choose a compliant tool and not to worry about legal complications afterward.” — Max Bondarenko, CMO @ Revenue Grid

WhatsApp Chat, Telegram, Messenger, TikTok, Line, Viber, Instagram, Click to call, Popup and 30 more apps to boost sales and user engagement Improve User Engagement With Smartarget. Make it easy for your site visitors to contact you through their mobile phones with click-to-call, WhatsApp Message, Telegram Chat, Viber, TikTok, WeChat, Weibo, Line, Skype, Facebook Messenger or Email from anywhere on your website. Smartarget.online Integration allows you to communicate with your customers easily with chat, email, phone and more. It is designed specifically for the WordPress community. With the help of Smartarget you can also promote your sales, special discounts and special offers. Use our communication features and allow your users to contact you easily by WhatsApp, Email, Phone and more. Main Features Allow customers to contact you using WhatsApp, Facebook Messenger, Line Messenger, Viber, Telegram, WeChat, Weibo, Email and more. Get more TikTok / Instagram / Facebook / Snapchat / X Twitter subscribers. FAQ – Provide answers and increase user`s trust in your website. Promote special offers with corner ribbon. Add click to call button on your site. Show users a special offer before they leave your website with Exit Popup. Message Bar – Display a message bar on your page (for example cookie banner). And many more apps Smartarget – Contact Us Pro Features: Pro version overcomes your limitations with lite version of Smartarget – Contact Us Pro Features. Smartarget – Contact Us PRO – Unlimited Clicks – Unlimited Apps – Apps visibility on all pages – Additional features per app BUY Smartarget.online Integration Pro Features : Buy Now What You Should Know About Our WhatsApp features? 📱Customer support using WhatsApp There is a huge advantage in providing customer support via WhatsApp compared to regular chat. While in chat the customer might leave the website before you reply, with WhatsApp you can be sure that the customer will always get your messages directly to their WhatsApp on a mobile device or computer. Sometimes you might need several hours to get back to customers. With a regular chat plugin you will end up sending the customer an email which is a completely different type of communication. Using WhatsApp is simply the most efficient way to increase your chance to convert users to paid customers. 💼How does WhatsApp by Smartarget work? On Mobile – When a user clicks on the WhatsApp button, the official WhatsApp app will open right away and the user can start talking with you. On Desktop – When a user clicks on the WhatsApp button, the official WhatsApp website will open. If the user has the WhatsApp software installed on their computer, it will open it. Otherwise WhatsApp will offer the user to install the software or to use the WhatsApp Web interface. 🔧What features are available with our Whatsapp chat plugin? On every page on your website you will have the WhatsApp icon. We offer multiple templates that include different WhatsApp icons and shapes, positions and more. Here are some of the features that we offer in our Whatsapp chat plugin: Show one or multiple Whatsapp agents. In case you have multiple contacts like Technical Support, Billing etc, you can allow your customers to choose which Whatsapp contact is the most relevant. Whatsapp Contact Us can include up to 5 different WhatsApp numbers. Call to action – You can set a call to action with your Whatsapp button, or hide it if you prefer. Choose the right position on computer and mobile devices – It’s clear that your website might not look the same on all types of devices, but with our Whatsapp chat for WordPress, you can choose the position for desktop devices and mobile devices. You can also choose to hide the Whatsapp chat button on one of the device types. Wave animation – Enable wave animation for the WhatsApp button. Shake animation – Enable shake animation for the Whatsapp icon. Avatars – Set avatars for each WhatsApp agent to represent them to the customers. It’s not mandatory to use it, but it can make your customers feel more comfortable to contact you via WhatsApp. Whatsappp Business – The added value of using Whatsapp for customer support Using WA Business as part of your Whatsapp chat support can help you manage your business more easily. Whatsapp Business offers many features that make support faster and clearer. For example you can have predefined quick messages, automatic messages and working hours so customers who wrote to you over the chat will be able to see if they can expect to get an answer now or later. Live Demo of WhatsApp chat plugin for WordPress Our plugin is the only one you need, but just to give you more confidence, you can simply check our demo page to see exactly how the Whatsapp chat will look on your WordPress website. Check our Demo page here 🕵️‍♀️Privacy Matters! We’re GDPR friendly Smartarget is completely compliant with GDPR and more. We don’t collect any user data from your website, nor do we have access to your WhatsApp chats. Anything that you are communicating with your customers via WhatsApp chat is not accessible to us. We know that some solutions that exist in the market use customers’ data, like yours, for advertisement, but it is very important to clarify that we really care about your privacy and it will always be like that. 📊Reports – WhatsApp plugin interaction Smartarget plugin gives you more than just WhatsApp chat for your WordPress website. It also gives you reports on how many clicks were on the WhatsApp chat button, the most engaged pages with Whatsapp and the platform type (mobile/desktop). This data is completely anonymous! 💼 How The Viber Plugin Works? Mobile – When a customer clicks on the Viber icon, it will open the Viber app which is installed on the customer device. Desktop – When it comes to Viber on desktop, there are multiple options: Customer can click to open Viber software in case it is installed QR code – Customer can scan with a mobile phone the QR code to open Viber on the device Copy your Viber number so it can be added to the Viber directory Telegram – Provide support or promote your Telegram Group Let’s make it easier for your customers to contact you with Telegram Contact Us. Most of your prospective customers are already using Telegram. It’s time to give them the option to contact you in a way that feels familiar, trustworthy and fun. When someone has a question about your business, chances are they’re just going to leave your site altogether rather than searching for a support email. With so many options out there, people are too busy to spend time looking for answers. But when you give them the option to easily contact you via Telegram chat right from your website, this feels like a quicker, more familiar way to get in touch. You can get back to them just a few hours later and they will get your reply directly to their mobile device. No more replies getting lost in an inbox with hundreds of emails. 👥 Telegram Groups – Grow your group easily If you have a Telegram group and you would like to invite your customers to join your group, you can do it by using our Telegram Contact Us app so when a user clicks on the Telegram icon it will open the Telegram app on their computer or mobile device where they can join your community. ⭐ The benefit of using Telegram Using a well known platform like Telegram for customer support provides more trust and confidence for your customers to contact you. Telegram is well known for features like deleting messages, sharing different types of media and more. You want to make sure that you give your customers the best solution that suits them. The same goes for Telegram Groups which offer amazing features and options to manage your group that customers are already familiar with, like polls, sticky messages, different rules and more. 👤 Facebook Messenger – Contact Us, Build better relationships with customers and sell more Let’s make it easier for your customers to contact you with Facebook Messenger – Contact Us. Most of your prospective customers are already using Facebook Messenger. It’s time to give them the option to chat with you in a way that feels familiar, trustworthy and fun. When someone has a question about your business, chances are they’re just going to leave your site altogether rather than searching for a support email. With so many options out there, people are too busy to spend time looking for answers. But when you give them the option to easily contact you via Facebook Messenger right from your website, this feels like a quicker, more familiar way to get in touch. You can get back to them just a few hours later and they will get your reply directly to their mobile device, directly in Facebook Messenger app. No more replies getting lost in an inbox with hundreds of emails. Choose if you want to have just one Facebook Messenger person that can be contacted or multiple team members – it’s possible to add every one of your teammates. In addition, you can select different types of designs for the contact button itself, including animations, location on the screen, general style and more. Desktop: If customers have Facebook Messenger installed on their desktop, it will open the app. If they don’t have it installed, it will open in Messenger Web. Mobile: Facebook Messenger app will be opened right away. FB Messenger – The power which comes with a single button click We live in an online time, that’s why we all have a business website. It comes with added values, especially when using FB Messenger because in a single click of a button the customers can have a voice or video chat with you. Customers sometimes want to have the opportunity to chat with you or, for example, if you have a physical store you can use the video call to show them items you sell. Small TIP from us: While chatting with customers on Facebook Messenger, use icons and gifs. It makes your customers like you more 🙂 Why you should not use Instant messaging over Chat on your website Always available – When customers contact you via instant messaging chat you can always get back to them and be sure that they will get your reply. This is not the case with regular chat plugins because if you didn’t answer a customer almost right away – you lost a customer. Better personalization – For instant messaging chats, your customers must have an online profile which can already tell you their name. It’s a nice advantage over chat because you can approach them personally. If you provide services to countries around the world, you can already know the customers’ country when they contact you via Whatsapp chat, Viber, Facebook Messenger, Telegram, Line, Skype and more. No signup, No blockers – Chat plugins ask your customer for their email and name because they know that you’re not always available so the chat apps want to allow you to get back to your customers. But very often the customers don’t want to leave their email address and name, they just want to chat with you and ask their questions. The outcome is that they don’t leave their email and leave your website. With instant messaging they don’t need to leave any information, they simply click on the relevant instant messaging platform they prefer and start chatting with you. That simple. Design your chat button to fit your website style Smartarget offers different types of chat buttons: Whatsapp chat button, WeChat button, Telegram button, click to call button, Facebook Messenger button, Viber chat button and many more. All our buttons are fully customizable so you can fit the button color and style to your website branding. The button can be located in different positions on your website. For example you can locate it on computer screens in one position and the button on mobile can be located in another position. It’s clear that computer and mobile screens are not the same, that’s why we allow you to have different chat button positions on different platforms. In addition to choosing the button position, you can also choose the shape. Our chat plugin allows you to have a rounded circle chat button or rectangle button with rounded corners. You can also choose if your chat button will include call to action text or not. 👨‍💻 Smartarget offers 3 Types of Popup apps Smartarget offers different types of Popups, they’re super simple to configure and you don’t need any technical knowledge for it. Popup – Keep It Simple Stupid Our first type of Popup will simply be shown when a user enters your website and it will pop on any page. You can choose the pop-up title, the pop-up description and there is also an option to include a button so the popup can actually drive more traffic to a specific page on your website or to an external place, like Facebook group, Telegram Group, Whatsapp group, another website you own etc. You can configure the Popup colors and use an image if you want, but it’s not mandatory. Popup by Smartarget is quite flexible, so you can choose where to position the image compared to the text. Popup by Smartarget works both on computer and mobile devices. Exit Popup – Reduce Customers Churn You spend a lot of time and money to bring customers to your website. With Exit Popup you can keep users on the website for longer and increase the chance that they will become paying customers. Exit Popup recognizes when a customer is about to close the tab on their browser, when the mouse cursor is moving to the top area of the screen. This may mean that your potential customers didn’t find what they want. That doesn’t have to be the case when you have a chance to show a popup message with a special discount or valuable information that might cause them to stay on your website. It takes only a few minutes to create the popup you want. Exit Popup works on desktop devices only because it recognizes mouse cursor movements which don’t exist in mobile devices. If you would like to have a popup for both desktop and mobile devices, we suggest using our regular Popup app. Popup Forms – Grow your mailing list with Popup Forms Collect email leads and grow your mailing list.