HAPPY – Helpdesk Support Ticket System vs Typebot

HAPPY – Helpdesk & Support Ticket System for WordPress and WooCommerce is a powerful solution built to track, organize, and resolve customer inquiries directly on your website. Whether you need a simple WooCommerce support ticket tool or a comprehensive WordPress helpdesk plugin, HAPPY centralizes all customer interactions to boost your support team’s productivity and improve response times. Try the Demo | Documents | Facebook group Install and Use HAPPY – Helpdesk Support Ticket System Empower Your Support Team today! A great customer support experience starts with the right tools. With this WordPress support ticket system, your team can organize tickets by category, create pre-written canned replies for fast troubleshooting, and build a beautiful Knowledge Base to let customers help themselves. Let’s make your support workflow faster and happier! HAPPY – Helpdesk Support Ticket System for WordPress can: Ticket system Frontend ticket list with filters (status, category, problem/form, supporter for managers) Active-ticket counters on filters (cached); hide zero-count options Default list hides Closed/Resolved until filtered; sort by status priority then last update Formatted ticket titles (padded ID + subject / custom placeholders) Ticket detail with chat-style replies (customer left, supporter right) Always-visible reply form; canned replies; file attachments (type/size limits) Ticket statuses (name, icon, colors, priority) and status transitions on create/customer reply/agent reply/close Categories with auto-assign rules (AND/OR conditions) Assign supporters (managers); new tickets start unassigned Bulk actions: status, assign, add/remove categories (admin + frontend for managers); delete tickets (admin list, support managers only) Share ticket: Restricted / Shared link; view & reply without login (replies as ticket owner) Guest access via secure _guest_token (email, thank-you page) Pretty permalinks for tickets and author profiles Pagination: tickets/replies per page; frontend per-page control Overdue row CSS classes for unanswered / awaiting-customer tickets “Back to Tickets” on create form; theme template overrides (happy-helpdesk-system/) Ticket forms Drag-and-drop form builder (sections, heading, gap, divider, text, textarea, number, select, checkbox, radio, upload, editor, categories, captcha, …) Multiple forms / problem selection; per-form visibility (guest / logged-in / shortcode) Terms & GDPR checkboxes; validation and upload messages Optional Google reCAPTCHA on forms when Captcha is enabled Roles & authentication Helpdesk roles (support manager, supporter, customer, blocked, …) Built-in login / register / lost password (or redirect to custom login) Google reCAPTCHA v2/v3 on auth forms (server verify, fail-closed without secret) Auth rate limiting Email & notifications Emails for create, reply, close (auto-close only for close email when enabled) Separate admin/customer templates; HTML editor; BCC/CC; template colors; footer text Dynamic placeholders (incl. guest token) Unanswered-ticket alert to admin after N hours Automation Auto-close after N hours without customer reply (optional close message; 0 = off) Configurable cron interval; WP-Cron + traffic fallback; deferred shutdown run Working hours & holidays Weekly working hours (quick-fill from Monday) Unlimited holidays with message Shortcodes for working hours / holiday message Knowledge Base & FAQs KB CPT, categories/tags, archive/single, views count KB directory layout + live search shortcode FAQs CPT; accordion layout by category + search Editable archive slugs and subtitles Admin & reporting Admin tickets list: columns, Screen Options, sorting, supporter filter, Select All / Shift+click Bulk assign / categories / status; “View ticket” → frontend URL Categories & statuses management; form builder admin Reports: tickets by day/month/year with status & category charts Dashboard widget: today’s tickets by form/category + completed System Status page + support request to VillaTheme Settings with field descriptions; import/export hardening WooCommerce My Account Tickets endpoint Create form: order / order item fields (required when configured) Order/item shown on ticket content; category rules can use order data 3rd party service This plugin relies on Google reCAPTCHA services to ensure ReCAPTCHA function work properly. ► Google reCAPTCHA ► Google reCAPTCHA License MAY BE YOU NEED 9MAIL – WordPress Email Templates Designer 9Map – Map Multi Locations Abandoned Cart Recovery for WooCommerce Advanced Product Information for WooCommerce AFFI – Affiliate Marketing for WooCommerce ALD – Dropshipping and Fulfillment for AliExpress and WooCommerce Boost Sales for WooCommerce – Set up Up-Sells & Cross-Sells Popups & Auto Apply Coupon Bopo – WooCommerce Product Bundle Builder Bulky – Bulk Edit Products for WooCommerce Cart All In One For WooCommerce Catna – Woo Name Your Price and Offers Checkout Upsell Funnel for WooCommerce ChinaDS – Tmall-Taobao Dropshipping for WooCommerce Clear Autoptimize Cache Automatically COMPE – WooCommerce Compare Products Coreem – Coupon Reminder for WooCommerce Coupon Box for WooCommerce CURCY – Multi Currency for WooCommerce – Smoothly on WooCommerce 9.x Customer Coupons for WooCommerce DEPART – Deposit and Part payment for Woo Email Template Customizer for WooCommerce EPOI – WP Points and Rewards EPOW – Custom Product Options for WooCommerce EU Cookies Bar for WordPress EXMAGE – WordPress Image Links Faview – Virtual Reviews for WooCommerce FEWC – Extra Checkout Fields For WooCommerce Free Shipping Bar for WooCommerce GIFT4U – Gift Cards All in One for Woo HANDMADE – Dropshipping for Etsy and WooCommerce Jagif – WooCommerce Free Gift LookBook for WooCommerce – Shoppable with Product Tags Lucky Wheel for WooCommerce – Spin a Sale Lucky Wheel Giveaway Notification for WooCommerce | Boost Your Sales – Recent Sales Popup – Live Feed Sales – Upsells Orders Tracking for WooCommerce Photo Reviews for WooCommerce Pofily – WooCommerce Product Filters PRENA – Product Pre-Orders for WooCommerce Product Builder for WooCommerce – Custom PC Builder Product Size Chart For WooCommerce Product Variations Swatches for WooCommerce REDIS – WooCommerce Dynamic Pricing and Discounts REES – Real Estate for Woo S2W – Import Shopify to WooCommerce Sales Countdown Timer SUBRE – Product Subscription for WooCommerce – Recurring Payments Suggestion Engine for WooCommerce Thank You Page Customizer for WooCommerce – Increase Your Sales TMDS – Dropshipping for TEMU and Woo VARGAL – Additional Variation Gallery for WooCommerce VillaTheme Core VIMA – Multi Customer Addresses for Woo VISeek – Easy Custom Search W2S – Migrate WooCommerce to Shopify WebPOS – Point of Sale for WooCommerce WPBulky – WordPress Bulk Edit Post Types Documentation ► Getting Started Plugin Links ► Project Page ► Documentation ► Report Bugs/Issues

Collect 4x more responses with conversational apps using Typebot. 👉 Build beautiful conversational apps and easily embed them in your WordPress site. 👉 Typebot helps you publish chat apps that feel native to your product and it provides the best experience for your users. 👉 With Typebot, you collect the answer as soon as the user answers the first question. You get to know exactly when the user tends to drop your form. This plugin relies on Typebot which is a tool that allows you to create conversational forms and directly integrate them on your WordPress site. 💁‍♂️ More information about Typebot: https://www.typebot.io/ 👨🏼‍💻 How Typebot handles collected data: https://www.typebot.io/privacy-policy Short Description Create advanced chat experiences without coding