HAPPY – Helpdesk Support Ticket System vs Limb AI Chatbot

HAPPY – Helpdesk & Support Ticket System for WordPress and WooCommerce is a powerful solution built to track, organize, and resolve customer inquiries directly on your website. Whether you need a simple WooCommerce support ticket tool or a comprehensive WordPress helpdesk plugin, HAPPY centralizes all customer interactions to boost your support team’s productivity and improve response times. Try the Demo | Documents | Facebook group Install and Use HAPPY – Helpdesk Support Ticket System Empower Your Support Team today! A great customer support experience starts with the right tools. With this WordPress support ticket system, your team can organize tickets by category, create pre-written canned replies for fast troubleshooting, and build a beautiful Knowledge Base to let customers help themselves. Let’s make your support workflow faster and happier! HAPPY – Helpdesk Support Ticket System for WordPress can: Ticket system Frontend ticket list with filters (status, category, problem/form, supporter for managers) Active-ticket counters on filters (cached); hide zero-count options Default list hides Closed/Resolved until filtered; sort by status priority then last update Formatted ticket titles (padded ID + subject / custom placeholders) Ticket detail with chat-style replies (customer left, supporter right) Always-visible reply form; canned replies; file attachments (type/size limits) Ticket statuses (name, icon, colors, priority) and status transitions on create/customer reply/agent reply/close Categories with auto-assign rules (AND/OR conditions) Assign supporters (managers); new tickets start unassigned Bulk actions: status, assign, add/remove categories (admin + frontend for managers); delete tickets (admin list, support managers only) Share ticket: Restricted / Shared link; view & reply without login (replies as ticket owner) Guest access via secure _guest_token (email, thank-you page) Pretty permalinks for tickets and author profiles Pagination: tickets/replies per page; frontend per-page control Overdue row CSS classes for unanswered / awaiting-customer tickets “Back to Tickets” on create form; theme template overrides (happy-helpdesk-system/) Ticket forms Drag-and-drop form builder (sections, heading, gap, divider, text, textarea, number, select, checkbox, radio, upload, editor, categories, captcha, …) Multiple forms / problem selection; per-form visibility (guest / logged-in / shortcode) Terms & GDPR checkboxes; validation and upload messages Optional Google reCAPTCHA on forms when Captcha is enabled Roles & authentication Helpdesk roles (support manager, supporter, customer, blocked, …) Built-in login / register / lost password (or redirect to custom login) Google reCAPTCHA v2/v3 on auth forms (server verify, fail-closed without secret) Auth rate limiting Email & notifications Emails for create, reply, close (auto-close only for close email when enabled) Separate admin/customer templates; HTML editor; BCC/CC; template colors; footer text Dynamic placeholders (incl. guest token) Unanswered-ticket alert to admin after N hours Automation Auto-close after N hours without customer reply (optional close message; 0 = off) Configurable cron interval; WP-Cron + traffic fallback; deferred shutdown run Working hours & holidays Weekly working hours (quick-fill from Monday) Unlimited holidays with message Shortcodes for working hours / holiday message Knowledge Base & FAQs KB CPT, categories/tags, archive/single, views count KB directory layout + live search shortcode FAQs CPT; accordion layout by category + search Editable archive slugs and subtitles Admin & reporting Admin tickets list: columns, Screen Options, sorting, supporter filter, Select All / Shift+click Bulk assign / categories / status; “View ticket” → frontend URL Categories & statuses management; form builder admin Reports: tickets by day/month/year with status & category charts Dashboard widget: today’s tickets by form/category + completed System Status page + support request to VillaTheme Settings with field descriptions; import/export hardening WooCommerce My Account Tickets endpoint Create form: order / order item fields (required when configured) Order/item shown on ticket content; category rules can use order data 3rd party service This plugin relies on Google reCAPTCHA services to ensure ReCAPTCHA function work properly. ► Google reCAPTCHA ► Google reCAPTCHA License MAY BE YOU NEED 9MAIL – WordPress Email Templates Designer 9Map – Map Multi Locations Abandoned Cart Recovery for WooCommerce Advanced Product Information for WooCommerce AFFI – Affiliate Marketing for WooCommerce ALD – Dropshipping and Fulfillment for AliExpress and WooCommerce Boost Sales for WooCommerce – Set up Up-Sells & Cross-Sells Popups & Auto Apply Coupon Bopo – WooCommerce Product Bundle Builder Bulky – Bulk Edit Products for WooCommerce Cart All In One For WooCommerce Catna – Woo Name Your Price and Offers Checkout Upsell Funnel for WooCommerce ChinaDS – Tmall-Taobao Dropshipping for WooCommerce Clear Autoptimize Cache Automatically COMPE – WooCommerce Compare Products Coreem – Coupon Reminder for WooCommerce Coupon Box for WooCommerce CURCY – Multi Currency for WooCommerce – Smoothly on WooCommerce 9.x Customer Coupons for WooCommerce DEPART – Deposit and Part payment for Woo Email Template Customizer for WooCommerce EPOI – WP Points and Rewards EPOW – Custom Product Options for WooCommerce EU Cookies Bar for WordPress EXMAGE – WordPress Image Links Faview – Virtual Reviews for WooCommerce FEWC – Extra Checkout Fields For WooCommerce Free Shipping Bar for WooCommerce GIFT4U – Gift Cards All in One for Woo HANDMADE – Dropshipping for Etsy and WooCommerce Jagif – WooCommerce Free Gift LookBook for WooCommerce – Shoppable with Product Tags Lucky Wheel for WooCommerce – Spin a Sale Lucky Wheel Giveaway Notification for WooCommerce | Boost Your Sales – Recent Sales Popup – Live Feed Sales – Upsells Orders Tracking for WooCommerce Photo Reviews for WooCommerce Pofily – WooCommerce Product Filters PRENA – Product Pre-Orders for WooCommerce Product Builder for WooCommerce – Custom PC Builder Product Size Chart For WooCommerce Product Variations Swatches for WooCommerce REDIS – WooCommerce Dynamic Pricing and Discounts REES – Real Estate for Woo S2W – Import Shopify to WooCommerce Sales Countdown Timer SUBRE – Product Subscription for WooCommerce – Recurring Payments Suggestion Engine for WooCommerce Thank You Page Customizer for WooCommerce – Increase Your Sales TMDS – Dropshipping for TEMU and Woo VARGAL – Additional Variation Gallery for WooCommerce VillaTheme Core VIMA – Multi Customer Addresses for Woo VISeek – Easy Custom Search W2S – Migrate WooCommerce to Shopify WebPOS – Point of Sale for WooCommerce WPBulky – WordPress Bulk Edit Post Types Documentation ► Getting Started Plugin Links ► Project Page ► Documentation ► Report Bugs/Issues

Add an AI chatbot to your WordPress site for customer support and lead generation. Train it on pages, posts, PDFs, FAQs, URLs, and more to deliver instant AI-powered answers 24/7. Capture leads with intelligent conversational forms, choose from 200+ AI models, and customize everything to match your brand—without coding. Live Demo | Documentation Why Choose AI Chatbot? ⭐ Experience True Quality — Intuitive and 100% WordPress Native. Professional-grade AI chatbot with clean code, polished UI, and extensible architecture built with industry best practices. What You Get: ✅ Customer support – Your chatbot answers common visitor questions automatically from your knowledge base with full conversation history and multi-language support, so your team spends less time on repetitive support emails. ✅ Lead Generation – Collect visitor name and email before chat starts so you can build your email list and send follow-up campaigns ✅ Conversational Forms – When visitor intent matches your setup, the chatbot collects standard fields through dialogue. Submissions are stored locally; new entries can be sent by email or Slack. Choose a conversational or widget (static) form type when you configure the form. ✅ 200+ AI Models – Native support for OpenAI (GPT-5.4 family and more), Google Gemini 3.x, Claude 4.6, DeepSeek, and Grok; plus Open Router for 200+ additional models ✅ Advanced RAG Technology – Intelligent retrieval for accurate, contextually relevant responses ✅ Cost-Optimized Usage – Smart token management minimizes API charges ✅ Knowledge Transparency – See exactly which content AI used for each response ✅ Unlimited Knowledge Base – Train on pages, posts, PDFs, text files, Q&A entries, or webpage content fetched from URLs. Auto-sync keeps WordPress sources up to date automatically ✅ Leads Management Board – Simple table to track and manage all leads collected through the Lead Generation widget or Conversational Forms ✅ Analytics Dashboard – Fast analytical board with real-time insights on new conversations, leads, visitors, form submissions, and more. Includes daily, weekly, and monthly charts for comprehensive reporting ✅ Transcripts – In the WordPress admin, open Chatbot → Transcripts to review conversation history and see which knowledge sources were used for each reply ✅ 3-Step Setup Wizard – Live in under 5 minutes with guided onboarding ✅ Rate Limiting – Control usage for guests and logged-in users ✅ Theme Support – Light mode, dark mode, and system theme options ✅ True WordPress Native – Real platform integration, not an iframe 🚀 Designed to Scale Flexible architecture that grows with your business. Start simple, expand seamlessly. Core Features Your AI chatbot includes everything you need for customer support, lead generation, and engagement: ✅ Conversational Forms Your AI doesn’t just answer questions—it can run conversational forms when visitor intent matches your configuration: the chatbot collects standard fields through dialogue. You can also use widget forms—the type is chosen when you set up the form (conversational vs widget). Submissions are stored locally, and each new entry can be delivered by email or Slack. ✅ Quick 3-Step AI Chatbot Setup Guided wizard launches after activation. Connect your AI provider, configure personality, add knowledge sources, and customize appearance—live in under 5 minutes. ✅ Advanced AI Chatbot RAG Technology Train on unlimited WordPress content using Retrieval-Augmented Generation. Supports pages, posts, custom post types, PDFs, text files, rich text input, Q&A entries, and webpage content fetched from URLs. Intelligent intent recognition retrieves the most relevant knowledge for accurate responses. Auto-sync keeps WordPress knowledge sources (pages, posts, custom post types) automatically up to date—no manual re-training needed when content changes. Knowledge Filtering lets you accurately filter and view which sources are available in your knowledge base. AI Agent can also render images from learned sources (Beta) for richer, more visual responses. ✅ Transcripts View all chats, see which knowledge sources were used per reply, add missing Q&A entries, and review user context (guest/logged-in status and IP addresses). ✅ Cost-Optimized AI Usage Smart token management minimizes API charges. Intelligent request optimization ensures you pay only for what you need. Configure rate limits to control expenses. ✅ Streaming AI Responses Real-time word-by-word AI replies for faster, more natural conversations. Especially useful when short answers setting is disabled – long responses are printed naturally and quickly instead of making users wait for the full response to be ready. ✅ Customizable Chat Experience Unlimited widgets including Message Starters, Message Prompts, Chat History, Links, Lead Generation, and custom announcements. The Lead Generation widget collects user name and email before allowing conversation to start—so you know who is chatting and can follow up or add them to your leads list. Fully customizable greetings with emoji support. Simplified single-step widget publishing makes adding widgets effortless. ✅ Flexible Vector Storage Choose local WordPress database (free, unlimited) or Pinecone for enterprise-scale knowledge bases. Vector embeddings enable fast, contextually relevant retrieval. ✅ Complete Customization Customize colors, chatbot icon, AI avatar, chat box size, themes (light/dark/system), positioning, emojis, and greeting messages. Adapts seamlessly to all devices. ✅ Multi-Language Support Conversations in multiple languages with RTL compatibility. The AI chatbot responds in your visitors’ language. ✅ GDPR Compliant All conversation data stored locally on your WordPress site. You control data retention, export, and deletion policies. Supported AI Models Google Gemini – Gemini 3 Flash Preview – Gemini 3.1 Pro Preview – Gemini 3.1 Flash Lite Preview – Gemini Embedding 001 (for knowledge base) OpenAI GPT – GPT-5.5, GPT-5.4, GPT-5.4 Mini, GPT-5.4 Nano – GPT-5.2, GPT-5.1 – GPT-5 Mini, GPT-5 Nano – GPT-4.1, GPT-4.1 Mini, GPT-4.1 Nano – GPT-4o, GPT-4o Mini – GPT-4 Turbo, GPT-4 – Text Embedding 3 Small, Text Embedding 3 Large, Text Embedding ada 002 (for knowledge base) Claude (Anthropic) – Claude Opus 4.6, Claude Sonnet 4.6 – Claude Sonnet 4.5, Claude Haiku 4.5 – Claude Opus 4.5, Claude Opus 4.1 – Claude Sonnet 4.0, Claude Opus 4.0 DeepSeek – DeepSeek-V3.2 Chat Grok (X.AI) – Grok 4.20 (Reasoning), Grok 4.20 (Non Reasoning) – Grok 4.1 Fast (Reasoning), Grok 4.1 Fast (Non Reasoning) – Grok 4 Fast (Reasoning), Grok 4 Fast (Non Reasoning) – Grok 3 Mini, Grok 3 Mini Fast Open Router (200+ models via single API) – OpenAI: GPT-5.1, GPT-5 Pro, GPT-5, GPT-5 Mini, o3, o4 Mini, GPT-4.1, GPT-4o – Google: Gemini 3 Pro Preview, Gemini 2.5 Pro, Gemini 2.5 Flash – Anthropic: Claude Opus 4.6, Claude Sonnet 4.5, Claude Haiku 4.5, Claude Opus 4.1 – DeepSeek: DeepSeek V3.2, DeepSeek V3.1 Terminus, R1 – xAI: Grok 4.1 Fast, Grok 4 Fast, Grok 3 – Mistral: Mistral Large 3, Mistral Medium 3, Ministral 3, Devstral 2 – Amazon: Nova Premier 1.0, Nova Pro 1.0, Nova Lite 1.0 – Qwen: Qwen3 Max, Qwen3 235B, Qwen3 Next 80B – Meta: Llama 4 Maverick, Llama 4 Scout, Llama 3.3 70B Instruct – Plus Pony Alpha, MiniMax M2, Moonshot Kimi K2, Z.AI GLM 4.6, Cohere Command R, and 150+ more chat and embedding models Knowledge Sources Train your AI chatbot on multiple content types: WordPress Pages & Posts Custom Post Types PDF Documents Text Files (.txt) Rich Text Editor (unlimited input) Simple Q&A Entries Webpage URLs Sitemap Content is processed using vector embeddings and stored in your WordPress database or Pinecone for fast, contextually relevant retrieval. Use the Knowledge Filtering feature to accurately filter and view which sources are available in your knowledge base. Quick Setup Your AI chatbot launches in 3 simple steps: 1️⃣ Connect AI Provider – Enter your API key and configure AI agent personality 2️⃣ Appearance – Customize theme, colors, chatbot icon, and how the widget looks on your site 3️⃣ Add Knowledge – Import pages, posts, upload documents, or paste webpage URLs for RAG training Live in under 5 minutes with no technical knowledge required. External Services This plugin connects to third-party AI services to generate chatbot responses. For Limb AI, your live site registers with a site token (no third-party API key). For other providers, you must provide your own API keys and comply with each provider’s terms of service. AI Service Providers: Limb AI – Chat completions and embeddings via managed Limb AI credits API Endpoint: https://api.wpaichatbot.com Terms & Conditions Privacy Policy OpenAI – Chat completions, embeddings, image generation API Endpoint: https://api.openai.com Terms of Use Privacy Policy Google Gemini – Chat completions, embeddings, image generation API Endpoint: https://generativelanguage.googleapis.com Terms of Service Privacy Policy Pinecone (Optional) – Vector database for knowledge storage API Endpoint: https://api.pinecone.io Terms of Service Privacy Policy DeepSeek – Chat completions API Endpoint: https://api.deepseek.com Terms of Service Privacy Policy Claude (Anthropic) – Chat completions API Endpoint: https://api.anthropic.com Terms of Service Privacy Policy Grok (X.AI) – Chat completions API Endpoint: https://api.x.ai Terms of Service Privacy Policy Open Router (Optional) – Unified API for 200+ AI models (OpenAI, Google, Anthropic, DeepSeek, xAI, Mistral, Amazon, Qwen, Meta, and more) API Endpoint: https://openrouter.ai Terms of Service Privacy Policy You are responsible for: – Obtaining and managing your own API keys (when not using Limb AI) – Monitoring your API or Limb AI credit usage and costs – Complying with each service provider’s terms and policies – Ensuring your use case meets provider requirements Libraries & Credits Development Team: AI Chatbot is developed and maintained by the team at wpaichatbot.com. Support & Documentation Need Help? * 📚 Full Documentation * 💬 Community Forum * 🌐 Official Website * 📧 Email Support Privacy & Data Your Data, Your Control: – All chat conversations are stored locally in your WordPress database – No data is sent to external services except AI providers (Limb AI, OpenAI, Gemini, DeepSeek, Claude, Grok, or Open Router) for response generation – You have complete control over data retention and deletion policies – GDPR-compliant data handling with export and erasure capabilities – User data is handled according to WordPress privacy standards Upgrade to Pro ⭐ The Pro version includes advanced features: 💬 Native live agent – Hand off chats to your team through the WordPress-native live agent experience (mobile-optimized PWA) 🛒 WooCommerce integration – Shopping assistance, product recommendations, cart and order support tied to your store 🎨 White Label Branding – Custom logos and icons for chatbot and AI agent ⚡ Conversational Forms (Pro) – Attachment and date fields; custom webhooks; multiple notification destinations delivered together 🧩 Chatbot & Prompt Blocks – Gutenberg integration for inline chat and prompt inputs 🎯 Premium Widgets – Advanced UI components and interactive elements Learn more about Pro features