Guest Support vs MxChat – AI Chatbot & Content Generation for WordPress

Guest Support is a comprehensive customer support ticket system for WordPress. With this plugin, you can effortlessly provide customer support, allowing users to create new tickets and replies, and agents to respond to tickets without requiring any login or registration. View live demo Features – Create new ticket: Users can create tickets without any Login/Registration Live WordPress Posts suggestions based on user’s typing on the Subject input field through Ajax (Pro Addon required). Users can upload files with the maximum allowed number of files, total files size and allowed file types/extensions based on settings. Secure file uploads and stores files with random filenames on your server. Google reCAPTCHA 3 SPAM verification. Verify email with OTP (One Time Password) through Ajax (Pro Addon required). Internal email validation system to identify fake/mistyped/invalid and disposable temporary email addresses. 99.9% SPAM free if you enable Email verification. Option to show a customized message or redirect to the ticket view page after successfully submitting a ticket. Features – Create reply: After creating a new ticket, both the user and support agent will receive email notifications with a unique ticket link. Agents can reply to the ticket using the unique ticket link without logging in. Users can reply to the ticket using the unique ticket link without logging in. Both the user and agent can edit the last/all reply message(s) based on settings. Both the user and agent can close tickets when submitting a reply. Both the user and agent can close tickets using a Close Ticket link. Both the user and agent can reopen closed tickets if allowed in the settings. On the single ticket view page, both the user and agent can see links to other submitted tickets of the same user based on the user’s email address. Features – Signature and profile photo (Pro Addon required): Both users and agents can set a profile photo and default signature if allowed in the settings. Login/registration required to use this feature. Features – Create ticket for users by Admin and Agent (Pro Addon required): Admins can create tickets for other registered users from the admin panel. Agents can create tickets for other registered users from the frontend. Features – List of tickets: Admins can view a list of all tickets in the WordPress admin panel. Agents can view a list of all tickets submitted to their department on the frontend (Pro Addon required). Registered users can view a list of all tickets (Pro Addon required). If a user registers later with an email address that was used to submit tickets, all of the user’s tickets (before and after registration) will be displayed on the frontend tickets list page (Pro Addon required). Filter tickets by ticket status: ‘Open’, ‘Pending’, ‘Closed’, and departments. Sort tickets by ‘Ticket Created Date A-Z’, ‘Ticket Created Date Z-A’, ‘Last Reply Date A-Z’, and ‘Last Reply Date Z-A’. Search tickets by ticket ID, subject, and email address. Users and agents can still view a list of submitted tickets on the single ticket view page without logging in or registering. Features – Admin- Department: Create/edit/delete unlimited departments. One department supported in the free version. Assign a support agent to each department. Show/hide department field on the frontend ticket submission form. Add additional email notification addresses to each department. When a new ticket is submitted to a specific department, the assigned support agent and additional email addresses will receive email notifications. Features – Admin- Forms and Form Builder: Create/edit/delete unlimited forms with dedicated custom fields, features, and options. One form is supported in the free version. Add different forms with different and dedicated custom fields to different pages and receive support tickets. Dedicated shortcode for each form. Add unlimited custom fields (Pro Addon required). Supported custom field types include: Textbox Email Number Box Textarea Dropdown/Select Radio Group Checkbox Group Hidden Date Picker Date and Time Picker Content (Supports HTML) Option to restrict custom fields to require login. Useful for asking sensitive information, like website login info. Features – Dedicated options for each form: Add/edit/remove unlimited custom fields with field Name, Label, Placeholder, Error message, etc. (Pro Addon required). Option to show the custom field on the Ticket submission or Reply form or both (Pro Addon required). Option to add/remove custom field inputs on Email notifications (Pro Addon required). Re-order all (core and custom) fields. Arrange/rearrange all (core and custom) fields with 1-3 columns. Enable/disable file upload. Enable/disable Google reCAPTCHA. Enable/disable email verification (Pro Addon required). Enable/disable WordPress posts suggestions when typing in the Subject field (Pro Addon required). Add your own CSS classes for input fields and buttons. Add your own button texts. Ticket View Page’s Sidebar Options: Option to add HTML supported content at the very top. Option to add HTML supported content at the very bottom. Option to show/hide ticket status Option to show/hide ticket created date Option to show/hide last updated date Option to show/hide user-submitted custom fields’ label and value for the initial message (when the ticket is created), not for replies. Option to show/hide other tickets by the user. Option to show number of other tickets by the user. Features – Email settings: Support WordPress default email delivery system. Support dedicated SMTP for this plugin only. Features – Email templates: Following customizable email templates are available with necessary placeholders: After a new ticket is created – Send to User After a new ticket is created – Send to Agent After a new ticket is created – Send to Additional email addresses After a ticket reply – Send to User After a ticket reply – Send to Agent After a ticket reply – Send to Additional email addresses Send pre-ticket closing notification to User Send pre-ticket closing notification to Agent Send closure notification to User after automatically closing tickets OTP Email When new user account created – Send to User (Any emails can be disabled by deactivating email templates.) Features – Automation with cron job (Pro Addon required): Send pre-ticket closing notification to the ticket submitter or the assigned agent after x (based on settings) number of days of the last reply. Close tickets automatically after x (based on settings) number of days of the last reply. Send email notification to the ticket submitter after closing a ticket automatically. How it works? After creating a new ticket, a unique ticket link URL will be generated with 2 unique and dedicated random IDs, and the ticket link URL will be sent to the submitter and support agent by email. With the unique ticket link URL, both the user/submitter and the support agent will be able to reply to the ticket without any login/registration. When viewing and replying to tickets, 2 unique IDs will be verified to give access to the ticket. Ticket link URL will be sent with email notifications, and there is no other way to see the URL. Encrypted agent information on the ticket link URL to identify and verify the agent when replying as an agent. Requirements: WordPress 5.5+ PHP 7+ Links Pro Addon Documentation Contact Support Available Shortcodes Submit ticket form: [guest-support view=form id=1] View single ticket: [guest-support view=ticket] View list of tickets on front-end (Pro Addon required): [guest-support view=tickets] Third-Party Services This plugin uses Google reCAPTCHA to enhance security by preventing spam and abuse on the support ticket submission forms. Data Transmission When Google reCAPTCHA is enabled, user interaction data with the reCAPTCHA may be transmitted to Google for verification purposes. Please note that no data from the actual support ticket forms is sent to Google. Optional Usage Google reCAPTCHA is an optional feature. If you do not wish to use it, you can disable it within the plugin settings. Links to Google reCAPTCHA Service – Google reCAPTCHA – Google Terms of Service – Google Privacy Policy Please review these terms and policies to understand how your interaction data with Google reCAPTCHA is handled. By enabling and using Google reCAPTCHA, you agree to these terms.

MxChat is the most powerful free AI chatbot and content generation plugin for WordPress — connecting your website to ChatGPT, Claude, Gemini, Grok, DeepSeek, and 100+ AI models through a single, easy-to-use interface. Train your AI chatbot on your website content, WooCommerce products, PDFs, YouTube videos, and more using advanced RAG (Retrieval-Augmented Generation) technology. Now with a built-in AI Content Generator to create full blog posts and landing pages complete with images, SEO metadata, and inline AI editing. Documentation | Demo Videos Why Choose MxChat as Your WordPress AI Chatbot? ✅ 6 Major AI Providers in One Plugin: OpenRouter, OpenAI GPT, Claude, Gemini, xAI Grok, and DeepSeek – switch between 100+ models instantly ✅ Train on Your Website Data: Advanced RAG technology learns from sitemaps, PDFs, URLs, YouTube videos, or manual input for ultra-relevant responses ✅ Live Agent Handoff via Slack: Seamlessly escalate from AI to human support when customers need personal assistance ✅ Real-Time Debug Panel: See exactly what your chatbot retrieves and triggers with our admin testing interface ✅ Boost Sales with WooCommerce: Product cards, cart management, and AI-powered shopping assistance ✅ AI Content Generator: Create full blog posts and landing pages with AI-generated images, SEO metadata, and real-time preview editing ✅ Extensive Add-On Ecosystem: Forms, moderation, recommendations, theme customization, and more 🎬 Quick Setup with MxChat – Learn how to quickly setup and understand how your chatbot works 📦 Optional Premium Add-Ons Extend the free plugin with these optional premium features: MCP Server Add-On – Turn your MxChat install into a Model Context Protocol server so Claude, ChatGPT, and Claude Code list transcripts, push knowledge, and inspect bots natively — JSON-RPC 2.0 + OAuth + bearer auth, no per-message fees Advanced Content Editor Add-On – Smart internal linking, AI image management, readability analysis, Google Search Console integration, advanced SEO optimization, and 30-day AI Content Calendar for automated blog scheduling WooCommerce Add-On – AI-powered shopping assistance with product-aware conversations, native product cards with images and pricing, upselling and recommendations, order inquiry handling, cart management, and real-time inventory awareness Forms Add-On – Capture leads and data with custom in-chat forms MxChat Anywhere Add-On – Deploy your chatbot on any website with one script tag — Shopify, Squarespace, Wix, static HTML, and more AI Chatbot Theme Customizer Add-On – Instantly design chatbot themes with natural language using AI Multi-Bot Add-On – Run unlimited AI chatbots with custom knowledge and personalities Image Analysis Add-On – Enable AI-powered image analysis and OCR inside chats 👉 Visit our website to view all add-ons Core Features That Set MxChat Apart 🟢 100+ AI Models – Access ChatGPT, Claude, Gemini, Grok, DeepSeek, and 100+ models from OpenRouter with a single plugin 🟢 Lead Management Dashboard – Dedicated Leads tab inside Transcripts shows every captured email and name deduplicated by lead, with filters, bulk delete, CSV export, and one-click jump to each lead’s latest conversation 🟢 Chat Transcripts Dashboard – Review all conversations, analyze chat history, track user engagement, and see exactly which knowledge sources the AI used for each response 🟢 WooCommerce Product Training – Train your AI chatbot on your entire product catalog including descriptions, pricing, SKUs, and categories for intelligent shopping assistance 🟢 Live Agent Handoff – Seamlessly escalate conversations from AI to human support via Slack when customers need personal assistance 🟢 ACF Field Control – Choose exactly which Advanced Custom Fields are included in your knowledge base—perfect for excluding private notes or internal data 🟢 Advanced Action Recognition – Trigger Phrases use a smart vector embedding system to understand user intent and fire lead capture, appointments, redirects, and custom actions automatically — precise, deterministic control over when each action runs 🟢 AI Tools (Function Calling) – Let the chatbot decide on its own when to run an enabled action straight from natural language, with no phrases to set up. Use Trigger Phrases, AI Tools, or both together (function calling needs a tool-capable AI model) 🟢 Document Processing – Let visitors upload and chat with PDFs and Word documents directly on your frontend 🟢 Pinecone Vector Storage – Optional lightning-fast knowledge retrieval for large datasets and enterprise-scale deployments 🟢 Web Search Integration – Brave search provides real-time information beyond your knowledge base 🟢 AI Content Generator – Create full blog posts and landing pages from a prompt with AI images, SEO metadata, real-time preview, and inline AI editing via chat 🟢 Image Generation – OpenAI GPT Image and Google Imagen for visual content creation within chat conversations 🟢 Streaming Responses – Real-time response streaming for OpenAI, Claude, Grok, and DeepSeek models for the fastest possible chat experience 🟢 REST API – Bearer-token endpoints to read transcripts, push knowledge, and bulk-delete sessions — wire MxChat into n8n, Zapier, analytics dashboards, GDPR workflows, or your own agents Choose from 100+ Premium AI Models Access the world’s most advanced AI models based on your specific needs: OpenRouter: 100+ models from multiple providers with a single API key – including OpenAI, Anthropic, Google, Meta, Mistral, and more! OpenAI: GPT-5.5, GPT-5.4, GPT-5.4 Mini, GPT-5.4 Nano, GPT-5.3 Chat, GPT-5.2, GPT-5.1 Chat Latest, GPT-5.1, GPT-5, GPT-5 Mini, GPT-5 Nano Anthropic Claude: Claude Opus 4.8, Claude Opus 4.7, Claude Opus 4.6, Claude Sonnet 4.6, Claude Opus 4.5, Claude Sonnet 4.5, Claude Opus 4.1, Claude Haiku 4.5, Claude 4 Opus, Claude 4 Sonnet X.AI: Grok 4.1 Fast (Reasoning), Grok 4.1 Fast (Non-Reasoning), Grok 4, Grok-3, Grok-3 Fast, Grok-3 Mini, Grok-3 Mini Fast Google Gemini: Gemini 3.5 Flash, Gemini 3.1 Pro, Gemini 3 Flash, Gemini 3.1 Flash-Lite, Gemini 2.5 Pro, Gemini 2.5 Flash, Gemini 2.5 Flash-Lite DeepSeek: DeepSeek V3 Lead Management Dashboard — Turn Chat Traffic Into a Real Lead List Every email and name your chatbot captures now lands in one clean, sortable dashboard — so you can finally see your leads as a list instead of hunting through individual transcripts. What You Get: One Row Per Lead — emails captured across multiple sessions are automatically deduplicated, so each lead appears once with a conversation count and a “last seen” timestamp Top Pages Capturing Leads — instantly see which pages on your site are driving the most lead captures; click any page to filter the list to leads from that page only Powerful Filtering — search by email or name, filter by date range (24h / 7d / 30d / 90d / all-time), or filter by status (leads with a conversation vs. orphan leads who submitted the form but never chatted) Orphan Lead Tracking — visitors who drop their email in the pre-chat form but never send a message are surfaced separately so you never lose a captured contact One-Click View Conversation — jump from any lead straight into their latest full conversation in the transcripts viewer Bulk Delete + CSV Export — select multiple leads to delete or export in one action; CSV export supports email-only or email + name + conversation count + last-seen + top page Clean, Responsive, Native — works beautifully on desktop, tablet, and phone with the same polished dashboard feel as the rest of MxChat Zero Setup, Zero Migration — uses your existing chat data, no new database tables, no configuration — turn on lead capture and the dashboard just works Perfect for sales teams managing inbound leads, agencies reporting to clients, and anyone who wants to see the actual ROI of their chatbot at a glance without digging through individual conversations. AI Content Generator — Create Blog Posts & Landing Pages with AI MxChat includes a built-in AI Content Generator that lets you create full blog posts and landing pages directly from your WordPress dashboard — no external tools or copy-pasting required. How It Works: Describe Your Content — Enter a topic, title, or detailed prompt and choose between a blog post or landing page layout AI Generates Everything — The AI produces fully styled HTML with responsive CSS, ready-to-publish content, and optional AI-generated images using OpenAI GPT Image, Gemini, or Grok Real-Time Preview — See your content exactly as it will appear on your site with a live scaled preview, including desktop and mobile viewport switching Edit with AI Chat — Use the built-in AI chat panel to request changes like “make the heading bigger” or “change the background to blue” — the AI updates your content in real time Publish Instantly — Content is saved as a native WordPress post or page with clean HTML, SEO metadata, and responsive design that works with any theme Key Content Generator Features: Choose from multiple AI models for content generation (GPT-5, Claude, Gemini, Grok, and more) AI-generated images placed directly into your content with automatic media library uploads SEO title and meta description generation for search engine optimization Built-in SEO analysis with real-time scoring and one-click AI auto-optimization Fullwidth and standard layout options with automatic theme compatibility Content history to revisit and manage previously generated posts Works with popular page builders and themes including Elementor, Bricks, Divi, Astra, Kadence, and more Optional Advanced Content Editor Add-On for Google Search Console analytics, smart internal linking, readability analysis, and advanced SEO optimization MxChat Anywhere — Deploy Your Chatbot on Any Website Your WordPress site powers the AI, but your chatbot doesn’t have to live there. The MxChat Anywhere Add-On lets you deploy your fully configured chatbot on any website with a single script tag — Shopify, Squarespace, Wix, static HTML, SaaS apps, documentation sites, or anything with an HTML page. Key Features: One script tag to add your chatbot to any site — no coding or framework required Full style isolation via Shadow DOM so host page CSS never breaks your chatbot All your MxChat settings carry over automatically — colors, themes, quick questions, email collection, streaming, and more Multi-bot support lets you deploy different chatbot configurations on different sites Secure domain whitelisting and API key authentication prevent unauthorized usage Lightweight vanilla JS widget with zero dependencies — no jQuery needed on the target site Ideal for SaaS products with a WordPress blog but a separate web app, e-commerce brands on Shopify, documentation sites, or any business that needs their chatbot beyond WordPress. 📱 Mobile-Friendly & Fully Customizable MxChat’s chatbot widget adapts seamlessly to all devices — desktop, tablet, or mobile. Customize colors, greetings, and placement to match your brand and provide a smooth experience across your entire website. 🔐 Reliable, Fast, Secure MxChat is optimized for performance and security. Your AI chatbot runs smoothly, loads fast, and protects your customer data with enterprise-grade security measures. 🌟 What Makes MxChat the Best AI Chatbot for WordPress? Used by hundreds of WordPress websites worldwide 5-star average rating from satisfied customers Native WordPress integration – no external dependencies Setup in under 2 minutes with simple API key configuration 🆓 Start with MxChat’s Powerful Free Plan MxChat offers a fully functional free plan that includes everything you need to get started with AI chatbot and customer support. With no credit card required, you can: Access all AI models from 6 major providers AI Content Generator for blog posts and landing pages with SEO scoring and AI auto-optimization Train chatbot on unlimited website content Loops email capture for lead generation Web search and image generation capabilities Real-time admin debug panel Chat transcript review and export RAG support & contextual awareness Whether you’re running a small business or launching a new online store, MxChat’s free plan gives you the tools to offer intelligent customer support and grow your business — without paying a cent. Developer Hooks & Filters MxChat provides WordPress filter hooks so developers can extend and customize chatbot behavior without modifying core plugin files. View full documentation with code examples. mxchat_before_process_post Runs during knowledge base indexing and lets you modify a post’s data before MxChat processes it. Use this to include custom field data (e.g. product specifications or ACF fields), strip internal content you don’t want the chatbot to learn, or transform posts based on bot ID. Receives the WP_Post object and the bot ID. mxchat_system_instructions Dynamically modify the system prompt before every AI response. Use this to inject live data such as business hours, inventory status, or user-specific context into the prompt at runtime. Receives the instructions text, bot ID, and session ID. MxChat also supports WordPress shortcodes directly in the system prompt field — any registered shortcodes are automatically expanded before being sent to the AI. ✅ Get Started with MxChat AI Chatbot Today Installing MxChat for WordPress takes just a few clicks. Get started with our free plan and upgrade anytime to access our complete add-on ecosystem and premium features. 💰 Pricing Most powerful features are included in the free plan. Upgrade to Pro for the complete add-on ecosystem and advanced capabilities. View all pricing options Use of Third-Party Services This plugin connects to AI service providers to generate responses: Service Providers: – OpenRouter – Terms | Privacy – OpenAI – Terms | Privacy – Anthropic – Terms | Privacy – Google – Terms | Privacy – X.AI – Terms | Privacy – DeepSeek – Terms | Privacy Please ensure compliance with applicable terms and data privacy laws. Credits This plugin incorporates the following third-party library: Smalot PDF Parser: Used for parsing and extracting text from PDF files. This library is developed by Smalot and distributed under the MIT License. For more details, visit the Smalot PDF Parser GitHub repository. This plugin was developed by MxChat.