Live Chat by Formilla – Real-time Chat & Chatbots Plugin vs HubSpot All-In-One Marketing – Forms, Popups, Live Chat

Formilla Live Chat Software offers FREE and Premium services for your WordPress site. Allow your visitors to chat with you live if they have any questions or need support. Formilla Live Chat Features: Installs Instantly: Use the out-of-the-box Formilla Live Chat web interface to begin chatting immediately. The live chat button will appear on your WordPress or WooCommerce site upon installation/activation of this plugin. Mobile Apps for iPhone, iPad, and Android Devices: Reply via your mobile device or tablet by using our iPhone/iPad or Android apps! Install our app and simply login to your Formilla account to chat with customers from anywhere! Mobile Ready Chat Widget: The Formilla Live Chat widget has a responsive design that adapts to smartphones of any size, making it easy for your website visitors to interact with. Real-time Visitor Monitoring: Formilla real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them. View what country the visitor is accessing your site from, their recently viewed web pages, operating system in use (Windows, Mac, iOS, Android, etc.), internet browser, referring site, new user vs. returning, IP address, and more. Formilla Live Chat visitor monitoring is a paid feature and comes with our Professional package or higher. Language Support (International): Our Language support option allows you to customize the text of the live chat widget in online and offline form. All of our packages allow you to customize your widget in any language, including Spanish, French, German, Dutch, Portuguese, Chinese, Hindi, Italian, and much more! Custom Chat Bots: Chatbots work around the clock to automatically qualify leads, book meetings, and provide information about your products or services to customers, even without having to chat with a live person! Chatbots can be added to any Premium package as a paid feature add-on. Check out our Custom Chat Bot tutorial to learn more. A.I. ChatGPT Bots: ChatGPT Chatbots leverage ChatGPT’s incredible Artificial Intelligence technology to respond to visitor questions 24/7 (paid feature add-on). You’ll see a huge improvement in your staff’s efficiency and dramatically boost customer satisfaction too. Check out our ChatGPT Bots tutorial to learn more. Pro-active Chat: Enable pro-active chat to trigger automatically after a defined number of seconds (Premium packages). You can also configure a chatbot to do the same, with even more control over the user flow. For example, a chatbot can proactively popup to engage visitors and qualify them as leads before speaking with a live agent. This works with multiple types of custom chatbots you can create for your business. Smart Messages: Target visitors like never before! With Smart Messages, you can automatically display custom messages to your website visitors in many different scenarios (Premium packages). Marketing Automation (Email Messaging): Keep customers coming back to your website with Formilla automatic email messaging. Use the “Personal” template so it looks like you’re contacting your customer directly, or use the “Professional” branded template when sending a company announcement, blog update, etc. (Growth package). Marketing Automation (In-App Messaging): Display In-App/website popup messages using multiple display types on your website (popups, corner widgets, website bars). Announce a limited time offer or sale, offer a coupon code, or market virtually anything to your visitors (Growth package). Canned (Saved) Replies: Use simple keyboard shortcuts to access saved replies and quickly respond to commonly asked questions . Our Premium plans allow for unlimited Canned Replies and our free chat package allows for up to 5. File Sharing: Allow site visitors and agents to securely share files during a chat. File sharing helps you resolve customer issues more quickly. You also have the power to disable file sharing for visitors, agents, or both (Professional package). User/Agent is Typing a Message…: Now you don’t need to wonder if the person you’re chatting with is even on the other end! Formilla Live Chat keeps visitors and agents informed if the User or Agent is typing a message. This improves usability and makes live chat more enjoyable. Desktop Notifications: Make sure you don’t miss any chats by enabling Desktop Notifications to see an alert box displayed every time you receive a chat. This feature currently works with Chrome, Firefox, and Safari. Chat Broadcast: With Chat Broadcast, all your online chat agents are notified of an incoming chat and can accept or decline the chat based on their immediate availability. Chat Transfer: Transfer a chat message back and forth with other available online chat agents and provide a private message to provide additional details with the transfer. Custom Banners, Colors, and Themes: Formilla Live Chat software allow you to customize your chat widgets to match your site. Change the color of the livechat button/widget, chat message and font color, backgrounds, etc. Advanced Customization: Formilla Live Chat software gives you the ability to stretch the width and height of the live chat button, and control the location down to the pixel. You get access to the CSS for your widget to make it look perfect. Upload your own online and offline images to use in your header, footer, etc. to encourage customers to start a conversation! (Premium option) Require Email Address: Before visitors start a conversation, you can require them to supply their email address first. Contacts Management: We’ll store your contacts in Formilla whenever you have a conversation, or receive one while offline. You can segment contacts automatically into separate groups to target them effectively. You can also tag high-value prospects for follow-up, as VIP customers, or really anything else. Use our super fast search and filtering options to find your contacts quickly. Chat Button Location: Easily move the position of the live chat box & button to the bottom left or right of your website with our customization options. Multiple Agents: Our Premium packages start with two live chat agents, and you can add additional live chat agents to support incoming conversations from your customers. Offline Chats: Formilla Live Chat software automatically displays as an offline version of the chat box on your site when you’re unavailable to livechat. You can manage offline messages via email as Formilla will send you a transcript of the message. Integrate with hundreds of apps using Zapier: Automatically post livechat transcripts directly to your favorite apps using Zapier. Hundreds of apps are supported, including email marketing tools, CRMs, ticket systems, and a lot more (e.g. Mailchimp, Constant Contact, Pipedrive, Infusionsoft, Zendesk, etc.). This is a Premium package option. Help Desk: The Conversation History/helpdesk allows you to search by customer email address, priority, status (new, read, pending, complete), flagged vs. unflagged, and also assign an item to another user of your Formilla Live Chat account. Export Email Data: Formilla Live Chat software allows you to export your customers’ email addresses from the Conversation History inbox. Add Private Comments: Formilla gives you the ability to add private comments to any historical record in your Conversation History. Visitor Technical Info: Formilla Conversation History includes the customer’s technical details such as operating system, browser, screen resolution, etc. Also, view visitor technical info during a live chat. Custom Attributes: Pass in custom data fields from your website to Formilla for easier tracking such as account IDs, customer IDs, name, phone, and more. Robust APIs: Push your data to Formilla to track advanced customer behavior with our Javascript and REST APIs. Track last order date, member signup date, total amount spent, or anything else. Get started immediately with our free live chat package that comes with 15 days of premium services as well. Popular Use Cases for Live Chat: There are a variety of reasons you might be interested in adding a live chat feature to your site. Most commonly, site owners are looking to chat in real-time with visitors in order to offer better customer service or to generate sales. Live Chat for Customer Service Data from ecommerce platform Shopify shows that “businesses that respond to a customer’s chat within five minutes are 69% more likely to get a sale.” Customers don’t like hunting around for information or waiting for responses, and live chat offers the best possible customer experience. A live chat customer service agent can speak directly to a customer, providing a personal experience leading to increased customer satisfaction. One of the benefits of live chat that businesses often overlook is the ability to learn directly from customers. Speaking to a customer who came to your site looking to solve a problem or answer a question gives you valuable insight into how real people interact with your website. Live chat customer service also helps keep customer interactions on-site, rather than seeing frustrated customers take their complaints to a public forum like social media. Live Chat for Marketing Live chat can help in multiple ways throughout the purchase funnel for your business. Talking to real human beings is one of the ways we are all most comfortable learning about new products and services, and a skilled marketer communicating to site visitors via a live chat widget can provide great opportunities to educate and engage potential customers. A live chat widget is an effective way to increase your visitor-to-lead conversion rate. By engaging potential customers right away, you’re reducing the number of visitors who “bounce” off your site. And you can also use live chat to pre-qualify leads, determining a visitor’s actual interest level in what you have to offer. Live Chat for Sales Using live chat to help convert site visitors into customers is often referred to as “conversational sales.” Your live chat sales team can help visitors find the products or services they are looking for quickly, can nurture leads brought to the site by marketing programs, and can answer ordering or billing questions as needed to offer a smooth transaction experience. Live chat is also a great opportunity for a sales agent to schedule a product demonstration or training session, which can be especially helpful for sites that provide things like business software. And agents can also encourage satisfied customers to share their contact information as part of the chat, in order to continue the personalized interaction in the future. Read more about live chat use cases on our blog. How can live chat bots help businesses? The uses of live chat bots on business websites are varied, but can be broadly categorized into customer service, marketing, and sales tasks. Automated chat bots can staff the live chat feature on your site when live chat agents aren’t available. The flexibility provided by custom bots makes them an efficient solution for handling common sales and support tasks, while freeing up your team to handle more complex inquiries. For example, you can configure multiple bots across your website based on key landing pages, learn where visitors are at in the sales process by asking them questions and collecting input, and perform specific actions based on visitor selection. Some of the popular chat bot use cases include: Triage: A live chat bot can greet site visitors and ask them to choose from several pre-defined answer buttons to guide them down a given path, similar to an automated phone system. For example, the bot can show options such as ‘I’m new & want to learn more’, ‘Track my order’, ‘Change my password’, ‘Technical help’, along with ‘Other’ if nothing matches the reason for their visit, along with a multitude of other button options based on your business needs. Lead Qualification: To collect contact information from site visitors as a means to generate leads, and ask additional qualifying questions to determine the size of the opportunity, gauge the customer’s interest and where they are at in the buying cycle, or route them right to your sales team or even book a demo on your calendar. Scheduling: With the Calendly scheduling feature, a live chat bot can be configured to display your Calendly calendar directly inside the live chat widget for the visitor to choose from any available dates and times for a demo or phone consultation. Frequently Asked Questions: A custom menu-based bot can be used to preemptively answer frequently asked questions from site visitors. For example, let’s say you have a conference event coming up and configure a live chat bot with pre-defined buttons where the visitor can quickly choose from topics such as ticket costs, directions to the event, parking tips, event schedule, guest speakers participating, nearby hotels, and more. This can work for a virtual conference as well. ChatGPT Chatbot: A ChatGPT Bot dramatically reduces support time by automatically responding to visitor questions at any time — day or night — using the power of ChatGPT’s Artificial Intelligence. A ChatGPT Bot is different from the other bot types since it allows visitors to enter a free-form question, and replies with the most relevant answer based on how it has been trained over time.

HubSpot is a CRM platform with all the tools and integrations you need for marketing, sales, and customer service. Each product in the platform is powerful alone, but the real magic happens when you use them together. See for yourself in the free HubSpot WordPress plugin. Build a relationship with your audience and grow your business with HubSpot. HubSpot’s all-in-one WordPress plugin allows you to manage contacts (CRM), create the best email marketing campaigns, engage visitors with live chat and chatbots, add beautiful forms to pages, and more. Use HubSpot to: 💬 Connect with visitors on your site in real-time using live chat and chatbots. 📋 Capture leads with ease — build custom forms or link existing forms from your website in minutes. 📧 Nurture your leads by sending newsletters & automating email marketing campaigns. 📈 Track the health of your business with easy-to-understand analytics dashboards. 🚀 See a unified timeline of a contact’s page views, past conversations, and more in the smart WordPress CRM plugin. Ready to get started? Click download in the top right corner of the page. CRM & Contact Management Platform Your CRM in the HubSpot WordPress plugin is your company’s command center. It’s the place where you can track every single customer interaction and get a 360-degree view of your customers. You can even use it to manage or automate marketing, sales, and service processes.] With HubSpot CRM, you don’t need to jump from tool to tool to keep track of everything. Instead, you can store all of your data in one place. HubSpot’s free WordPress CRM gives you ultimate visibility into customer interactions across every team in your organization. That means that everyone will be on the same page—from marketing to sales to customer service—and able to help your customers more effectively. Best of all, if you’re planning on growing your business (or you already are), HubSpot has the tools to grow with you. Features of our top WordPress CRM that you’ll love, suited specifically for your business needs: ✅ Lead generation & lead management on your WordPress website ✅ Pipeline management ✅ WordPress email marketing ✅ WordPress reporting dashboard ✅ Contact management ✅ Prospect tracking Streamline your entire business with the free CRM solution that has something for everyone. Try the HubSpot CRM plugin today. Email Newsletter & Marketing Automation Software Would you like to enhance your WordPress email marketing campaigns or build the best email newsletter templates? 🤔 Maybe you’d like to explore different automation features, build professional emails in minutes, and send them to your entire contact database with ease. Try the HubSpot WordPress email marketing plugin today. Customers love our free email marketing software for features like: 🤩 20+ pre-designed free email templates to match your campaign goals. (Choose from free newsletter templates, eBooks, welcome emails, and more!) All you have to do is add your content and press send! ⚒️ Drag and drop WordPress newsletter builder. Build beautiful newsletter templates with the HubSpot WordPress plugin. Create custom newsletter templates effortlessly with a drag-and-drop builder. Test out newsletters before you send them, schedule publications for the best time to convert, optimize for mobile devices, and save your own email designs to use again later. Send newsletters to targeted contact lists all within the free WordPress newsletter plugin tool.. Adjust typography, designs, colors, and more to create email campaigns your subscribers will love! 🤖 Email automation software, email tracking, and A/B testing tools. Send automated emails anytime someone fills out a form or engages with your live chat & chatbots. You can send messages immediately or use email scheduling to send messages later. Setup an A/B test of your newsletter while designing it. Test out different email calls to action and optimize your newsletters with the best performing versions. Email is one of the most effective ways to stay connected to your audience. With email tracking, all of your emails are logged in your database. You can measure email engagement with reports for delivery rates, open rates, and click-through rates — and use that information to improve campaigns. Live Chat & Chatbots Make your website a 24-hour marketing machine on autopilot with the HubSpot WordPress live chat plugin. Live website chat inside the HubSpot WordPress plugin streamlines the customer experience, making it easier than ever for you to engage with website visitors leads, convert them into customers, and provide them with the support they need. HubSpot’s free WordPress live chat solution software offers: 😀 Custom styling to match your website 🤖 A variety of chatbot options including: ✅ Concierge chatbot ✅ Qualify leads chatbot ✅ Meetings chatbot ✅ Tickets chatbot ✅ Knowledge base & support chatbot ✅ Offline chatbot 📲 Real-time live messaging on the go via HubSpot’s mobile app 👨‍💻 A Slack integration to receive and respond to live chat notifications 🕐 24/7 live chat support on autopilot Our free live chat plugin feature helps you turn website visitors into customers by providing insightful, real-time support. Forms & Popups Want to know the easiest way to learn more about your visitors? Ask them directly. The problem is that forms can come in so many different shapes and sizes that it’s hard to know where to start. That’s why HubSpot has options for you. ​​HubSpot’s form builder and popup plugin give you the power to create or edit forms in just a few clicks. First, get familiar with our different form types: ✅ Embedded ✅ Standalone page ✅ Dropdown banner ✅ Slide in left/right box Then, when you’re ready to go, pick a custom template: ✅ Contact us ✅ Newsletter sign up form template ✅ Event registration template ✅ Talk to an expert template ✅ Book a meeting template ✅ Gated content template ✅ More coming soon Choose from a variety of settings, color schemes, and fonts — or start from scratch. HubSpot comes with an intuitive form and popup builder that simplifies the process, no matter what type of form you have in mind. Rather stick with your existing forms and popup plugin? That’s fine too! HubSpot integrates with most WordPress form builders, form creators, and popup builders out-of-the-box so you don’t have to worry about a thing. Analytics Customers are browsing your website, but what are they actually looking at? The HubSpot WordPress plugin gives you a straightforward, visual answer. With built-in marketing analytics (email analytics, web traffic analytics, WordPress analytics), it’s easy to understand which marketing actions are driving the most results… and which ones you need to fix. Quickly see how your forms, popup forms, live chat & chatbots, email marketing, and sales follow-ups are helping grow your business. 👩‍💻 Get a complete picture of who’s on your site. What pages are being looked at? Who is visiting the pages? How long do they stay on-site? What parts of the site do they spend the most time on? With our plugin, you’ll be able to see everything about your visitor behavior in one place—and learn how to convert them into customers! 📈 Get detailed reports across marketing channels. Create detailed reports on performance of various assets, from blog posts and landing pages to email campaigns and more. Arrange these views in dashboards in your plugin, so you can easily see the performance of your website and make data-driven decisions. Seamless Integrations Ready to get started? Now you can easily integrate HubSpot with over 1030 integrations including: 💻 Social Media Software, Analytics, & Advertising Software Integrations ✅ Adroll ✅ Facebook Ads ✅ Facebook Messenger ✅ Google Ads ✅ Hotjar ✅ Instagram ✅ Linkedin Ads ✅ Twitter ✅ YouTube 📲 Communications & Design Integrations ✅ Canva ✅ HelloSign ✅ Slack ✅ Vidyard ✅ Integromat ✅ Zoom 🖥️ CRM, Email Marketing, & Marketing Automation Integrations ✅ Active Campaign ✅ Campaign Monitor ✅ Constant Contact ✅ Drip ✅ Gmail ✅ Hustle ✅ Mailchimp ✅ Ontraport ✅ Outlook ✅ Salesforce ✅ Sendinblue ✅ WP Fusion ✅ Zoho ✅ Neverbounce ✅ Email Delivery Optimization by Seventh Sense 💵 E-commerce (Online Store), Recurring Payment, & Payment Processing Integrations ✅ BigCommerce ✅ Shopify ✅ Stripe ✅ WooCommerce 📆 Events & Meeting Scheduling Software Integrations ✅ Calendly ✅ Eventbrite ✅ The Events Calendar 📋 Forms, Landing Page Builders, & CRO Integrations ✅ Elementor ✅ Formidable Forms ✅ Forminator ✅ Gravity Forms ✅ Instapage ✅ JotForm ✅ Kali Forms ✅ MailOptIn ✅ Ninja Forms ✅ OptInMonster ✅ Sumo ✅ Survey Monkey ✅ Typeform ✅ Unbounce ✅ WPForms 💬 Live Chat & Customer Support Software Integrations ✅ Drift ✅ Front ✅ Help Scout ✅ Intercom ✅ LiveChat ✅ Pure Chat ✅ Zendesk ✅ Sakari SMS ✅ Treble.ai 🔋 Productivity & Project Management Software Integrations ✅ Asana ✅ Jira What are people saying about the HubSpot plugin? “HubSpot was a big factor in helping us scale WP Buffs to $1M in revenue. Their plugin and sales CRM made our sales process so much more professional and kept us fully organized as we grew from 1 salesperson to 4. Plus, the reporting dashboards allow me to know where our sales game is strong and where we can still improve with just a few clicks. Needless to say, I’m all in on HubSpot.” – Joe Howard, Founder & CEO, WP Buffs “HubSpot educates marketers beyond just the anonymous web analytics they get from Google Analytics. Instead, it digs down to individual users.” – Michael Shoup, Founder / CEO, 12South Marketing “HubSpot dramatically cuts down the time I spend on marketing. We used to spend tons of time generating very few inbound leads, but those numbers have gone through the roof with minimal effort.” – Brian Ruhlmann, Director of Sales & Marketing, AdmitHub