Customer Support Software, Live Chat, & Marketing Automation vs Front End PM

Install Formilla’s Customer Support Software for WooCommerce and get started with FREE live chat (Premium Upgrades available). Provide online chat support to your visitors and view them navigate your website or store from page to page, along with the ability to view the contents of their shopping cart. Formilla Platform Features: Installs Instantly: You’ll be up and running within minutes once you install the plugin to your WooCommerce or WordPress site and sign-up for a Formilla account. The live chat widget will appear on your site upon installation/activation of this plugin and you can customize your chat in your Formilla.com cloud account. Shopping Cart Details: When using WooCommerce (WordPress ecommerce plugin), Formilla will automatically display a visitor’s shopping cart contents in real time during a chat. If you’re using one of our premium packages, you can also view your most active visitors’ shopping cart contents using the visitor monitoring feature from the live chat dashboard. Know what products visitors have added to their shopping cart, the quantity of each item, sub-total, and grand total. Use proactive chat or request chat functionality to ensure customers purchase before they leave your website. Real-time Visitor Monitoring: Formilla’s real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them. View visitor login email, where your visitor is located, their recently viewed web pages, what operating system (Windows, Mac, iOS, Android, etc.) or internet browser they are using, where the traffic came from (Google, Facebook, other linking sites, etc.), whether they are a new or returning visitor, and more. Formilla Live Chat visitor monitoring is a paid feature and comes with our Professional package or higher. A.I. ChatGPT Bots: ChatGPT Chatbots leverage ChatGPT’s incredible Artificial Intelligence technology to respond to visitor questions 24/7 (paid feature add-on). You’ll see a huge improvement in your staff’s efficiency and dramatically boost customer satisfaction too. Check out our ChatGPT Bots tutorial to learn more. Desktop Notifications: Make sure you don’t miss any chats by enabling Desktop Notifications to see an alert box displayed every time you receive a chat. This feature currently works with Chrome, Firefox, and Safari. Mobile Apps for iPhone, iPad, and Android Devices: Live chat via your mobile device or tablet by using our iPhone/iPad or Android apps! Install our app and simply login to your Formilla Live Chat account to chat with customers from anywhere! Language Support (International): All of our packages allow you to customize your live chat widget in any language, including Spanish, French, German, Dutch, Portuguese, Chinese, Hindi, Italian, and much more! Require Email Address: Before visitors start a live chat, you can require them to supply their email address and include them in future marketing opportunities. Smart Messages: Target visitors like never before! With Smart Messages, you can automatically display custom messages to your website visitors in many different scenarios (Premium packages). Marketing Automation (Email Messaging): Keep customers coming back to your website with Formilla automatic email messaging. Use the “Personal” template so it looks like you’re contacting your customer directly, and not via a mass email marketing campaign. Use the “Professional” template when sending a company announcement, blog update, or similar, which includes your company logo, social links, and company address. Marketing automation features are a paid feature and come with our Growth package. Marketing Automation (In-App Messaging): Display In-App/website popup messages to your Formilla contacts using multiple different display types on your website (popups, corner widgets, website bars). Announce a limited time offer or sale, offer a coupon code, direct users to your latest blog, communicate breaking news or a maintenance outage, or market virtually anything to your visitors. Marketing automation features are a paid feature and come with our Growth package. Integrate with hundreds of apps using Zapier: Automatically post chat transcripts directly to your favorite apps using Zapier. Hundreds of apps are supported, including email marketing tools, CRMs, ticket systems, and a lot more (e.g. Mailchimp, Constant Contact, Pipedrive, Infusionsoft, Zendesk, etc.). This comes with any Premium plan. Robust APIs: Push your data to Formilla to track advanced customer behavior with our Javascript and REST APIs. Track last order date, member signup date, total amount spent, or anything else.

Front End PM is a Private Messaging system to your WordPress site.This is full functioning messaging system from front end. The messaging is done entirely through the front-end of your site rather than the Dashboard. This is very helpful if you want to keep your users out of the Dashboard area. Some Front End PM PRO Features Multiple Recipients Only admin Group message Email Piping Read Receipt Email template Announcement Email queue Role to Role Block View Details Some Useful Link Basic Admin Settings Basic Walkthrough Remove minlength Remove menu button If you want paid support you can contact with me through Front End PM paid support Features Works through a Page rather than the dashboard. This is very helpful if you want to keep your users out of the Dashboard area! Users can privately message one another Threaded messages/Individual message Ability to embed things into messages like YouTube, Photobucket, Flickr, WordPress TV, more. Notification sound. Desktop notification. Admins can send a public announcement for all users to see or to perticular role(s). Admins can set the max amount of messages a user can keep in his/her box per role basis. This is helpful for keeping Database sizes down. Admins can set how many messages to show per page in the message box. Admins can set how many user to show per page in front end directory. Admins can set will email be sent to all users when a new announcement is published or not. Admins can set “to” field of announcement email. Admins can set Directory will be shown to all or not. Admins can block any user to send private message. Admins can set time delay between two messages send by a user. Admins can see all other’s private message. Admins can block all users to send new message but they can send reply of their messages. Admins can hide autosuggestion for users. There are three types of sidebar widget. Users can select whether or not they want to receive messages Users can select whether or not they want to be notified by email when they receive a new message. Users can select whether or not they want to be notified by email when a new announcement is published. Users can block other users. Translation please use wordpress translation. Github https://github.com/shamim2883/front-end-pm/