Fluent Support – Helpdesk & Customer Support Ticket System vs KnowledgeBase with AI ChatBot HelpDesk – KBx

Super Fast, versatile, and feature-rich support and customer ticketing plugin for WordPress Fluent Support is a versatile and feature-rich help desk and support plugin designed for WordPress. Helping you provide incredible support and manage customer queries right from your WordPress dashboard. Fluent Support can match the premium features of SaaS solutions like Zendesk, Help Scout or FreshDesk all within your WordPress site and witthout any growth-tax. 🔗 Official Website Link: Official Website 🔗 Join Our FB Community: FluentSupport Facebook Group 🔗 Official 5 Minutes Guide: Getting started in 5 minutes Your Self-hosted Customer Support Desk in WordPress Fluent Support is a complete feature-rich customer support ticketing solution. It’s deemed as one of the simplest and fastest support ticketing plugins on WordPress by users. Manage your customer queries from different channels like contact form, support ticketing form, email, or from remote websites. Along with managing tickets, you can assign multiple agents with appropriate permission levels. Get detailed reports about your customers, agents, and increase the productivity of your overall customer support desk. From the ticket view, you can see a 360° view of your customers, including their previous tickets, address, purchase history, membership levels, etc. Your agents can focus on the real problems when they have all the data about a customer right inside the ticket. Fluent Support is a self-hosted support ticketing system with unlimited tickets, support agents, users, products, tags, etc. There are no limitations as you own your system and data. Support FEATURES Every Business Needs All-in-One Customer Support Solution With Fluent Support, you can centralize your customer support to track and respond to them efficiently. You can also keep your customers’ additional data, notes and track their overall stats. Multi-Channel Support Ticketing System: Bring customer support wherever your customers are with a Multi-Channel Support Ticketing System. Super fast and rich filter based support ticket management: Simplify support process with super fast and rich filter based ticket management. Track waiting times for your overall tickets: Respond to support tickets by tracking waiting time, so customers are satisfied from the get-go. Fluent Support scales with your business, be it more tickets, agents or customers. Pay a fixed price and avail all features without any hidden costs or paid add-ons. We don’t believe in Add-ons. Customer Support Portal Your customers can open a support ticket from your website or use your website’s contact form. Customers can view all their previous tickets when they log on to your site. For public users, they can respond to a ticket by using a unique signed secure link so you can serve both public users and logged-in users. We’ve made design improvements and a whole new customizable block so your ticket portal looks as you need it. Make your support portal truly your own with a fully customizable portal with block editing enabled. Ticket Segmentation and Reporting Ability to segment tickets by Product: Find tickets fast using effective segmentation such as sorting by Products. Ability to segment tickets by Inbox: Sort tickets for specific Business if you have multiple inboxes added to Fluent Support. Customers can set the priority: Let customers set the Priority for their queries to better understand what needs attention. Admin/Support Agent can set the priority of a ticket: Agents can set their own Priorities so no support ticket goes missing or slips through. Adding note for internal use for a ticket: Save additional context for the new agent or ticket with Internal notes. Get detailed reports of your support agents and customers: Measure customer support performance at a glance and with unparalleled granularity. AI-Powered Customer Support (PRO) Fluent Support integrates OpenAI to enhance your customer support. These usages save time, improve communication, and improve your team’s performance. Generate AI-crafted responses for efficiency. Choose Responses from suggested drafts. Customize prompts and fine-tune replies to match your brand’s voice. Quickly summarize messages to understand queries faster. Analyze the message tone to respond appropriately. 🎉 Out-of-the-box Productivity Tools Custom Automated and Manual workflows Send a response to multiple support tickets at once. Very useful for similar queries. Close support tickets by filtering tickets that are older than 20 days (as an example). Agent Permissions: Control agents access to tickets, profiles and admin panel for complete control. Quickly edit a customer’s info from the ticket page or add a note for later usage. Get notified when multiple agents are engaging the same ticket. Saved replies allow you to reduce time spent with generic responses and frequent support ticket issues. Mention agents to specific tickets to get the right people involved. GitHub style Activity heatmap for the busiest support days for your team. Includes all support tickets submitted over a selected period of time. Manual Time Tracking for tracking time spent on tickets and premium support. Built for Speed & Productivity Fluent Support is built to save time and make your customer support experience more pleasant. Built on top of VueJS & REST API as a Single Page Application, it’s one of the fastest customer ticketing systems available on WordPress. For each page transition, it does not load the full page. It only fetches the required data over AJAX and loads your UI instantly. It’s like magic (thanks to VueJS and REST API). We also made the UX super friendly, easy, and simple so your agents can get started within a couple of hours. Fully Self-hosted and Open Source With a complete GPL codebase and self-hosted system, Fluent Support is ready for any customization you may need. Explore the __ number of API end-points and hooks to build anything, including Custom dashboards Fully customizable ticket forms Host support portal on headless subdomain Setup custom self-managed email parser Fully GDPR Ready Fluent Support is a self-hosted WordPress plugin. You own your data, and no external SaaS connection is required to run your Support system with Fluent Support. Modern. Powerful. Super Fast Built with VueJS and REST API as a Single-page Application. Fast-loading, lean interface so anyone can use it without any learning curve. Super easy-to-follow ticketing dashboard with visuals for essential data points to show your overall support performance. Separate DB Tables, and it doesn’t affect your WordPress page speed. Seamless Integrations & Features (Pro) Fluent Support features and integrations that will help your business – Seamless e-commerce support with WooCommerce & EDD: Let your customers open a support ticket against an order so you know exactly what they are talking about. Let your customers select a store product for the query. View your customer’s orders and purchase history from a ticket view. Membership Support with WordPress Membership Plugins If you have a membership site with Restrict Content Pro / Paid Membership Pro / Wishlist Member then we got your covered. When you view your member’s ticket you can see all the details of membership information so it’s super easy for you to give support to your customer. Let your members open a support ticket so you know exactly what they are talking about. Let your members select a specific plan for the support ticket. View your customer’s membership history from the ticket view. Make your Learning Management System more interactive If you have a LMS site running on LearnDash / LifterLMS / TutorLMS, then Fluent Support is a perfect solution. With the core integration with your LMS system data, you can view all the details about your student when supporting your students. Let your learners open a support ticket so you know exactly what they want to know. Let your members select a specific plan for the support ticket. View learning history from the ticket view. Core BuddyPress/BuddyBoss Support With BuddyPress/BuddyBoss integration, you can get a detailed overview about your community members from the same page of your support ticket overview. So you can ALWAYS respond with the right message! Automate Smartly and Do More in Less Time With the powerful Workflow (PRO) and Saved Replies feature (PRO) you can automatically send replies along with * Add internal notes * Set ticket priority * Assign appropriate support agents automatically With manual workflows, you can create a set of tasks and run those tasks on the selected filtered tickets. So you can automate multiple ticket actions with a single click. Migrate From Other Support Plugins If you are using any of the following Support plugins and want to migrate to this high performance and super fast support plugin then you can do that in a few minutes. We’ve built a super smooth migration module to make switching support desks a matter of a few minutes. Migrate From Awesome Support – WordPress HelpDesk & Support Plugin For Awesome Support users the process is pretty simple. Just install Fluent Support, Configure with basic settings, create your agents and then follow the following steps Go to Fluent Support -> Settings You can see the Awesome Support migration details Click on the migrate now button It will take few minutes depends on your support tickets size Once completed it will ask if you want to delete Awesome Support Tickets from your database. Confirm Delete or leave it as is. Now you have all the data right inside your Fluent Support Dashboard. Resolve away! Migrate From SupportCandy – Helpdesk & Support Ticket System For Support Candy plugin users it’s also super easy to migrate to Fluent Support. Just install Fluent Support, configure with basic settings, create your agents and then follow the steps below, Go to Fluent Support -> Settings You can see the SupportCandy migration details Click on the migrate now button It will take up to a few minutes depending on your support ticket size and volume in SupportCandy. Once completed it will ask if you want to delete SupportCandy Tickets from your database. Confirm Delete or leave it as it is. If you leave it then all data in SupportCandy will remain as it is. Now you have all the data right inside your Fluent Support plugin. Migration done from “SupportCandy – Helpdesk & Support Ticket System” to Fluent Support! Reviews by WordPress Experts Other Plugins By The Same Team FluentCRM – Email Newsletter, Automation, Email Marketing, Email Campaigns, and CRM Solution Contact Form Plugin by Fluent Forms for Quiz, Survey, and Drag & Drop WP Form Builder Ninja Tables – Easiest Data Table Builder Ninja Charts – WordPress Charts and Graphs Plugin Simple Payment Donations & Subscriptions Plugin by Paymattic – Best Payments Plugin for WP PDF Generator For Fluent Forms – The Contact Form Plugin FluentSMTP – WP SMTP Plugin with Amazon SES, SendGrid, MailGun, Postmark, Google and Any SMTP Provider Contribute Fluent Support is an open source project. You can view the full sources (unminified JS) and contribute to the project on GitHub: https://github.com/WPManageNinja/fluent-support External Services This plugin connects to several external services for various functionalities. Spam Protection Services Google reCAPTCHA This plugin connects to Google’s reCAPTCHA service to protect support forms and login pages from spam and abuse. It analyzes user interaction patterns and form data to verify authenticity. It sends form submission data, interaction behavior, and IP address when reCAPTCHA is enabled. This service is provided by Google: Terms of Service, Privacy Policy Migration Services Zendesk API (Migration Feature) This plugin connects to Zendesk’s API when the migration feature is used to import tickets. It sends API credentials and retrieves ticket data, customer information, and attachments from Zendesk servers. Data exchanged includes Zendesk API credentials, ticket data, user details, and attachments. This service is provided by Zendesk: Terms of Service, Privacy Policy Help Scout API This plugin connects to Help Scout’s API when the migration feature is used to import conversations. It sends API credentials and retrieves customer information, ticket conversations, and attachments. Data exchanged includes Help Scout API access token, conversation data, customer details, and attachments. This service is provided by Help Scout: Terms of Service, Privacy Policy Freshdesk API This plugin connects to Freshdesk’s API when the migration feature is used to import tickets. It sends API credentials and retrieves ticket data, customer information, and attachments. Data exchanged includes Freshdesk API credentials, ticket data, customer details, and conversation history. This service is provided by Freshdesk: Terms of Service, Privacy Policy JSHelpdesk Integration (Migration Feature) This plugin connects to your local JSHelpdesk installation when the migration feature is used. It accesses local files and data to import tickets and attachments into this plugin. Data accessed includes local server files, ticket data, and customer information — all processed within your own server environment. No external service connection is made for this integration. Local Migration Tools Awesome Support and SupportCandy This plugin includes migration tools for Awesome Support and SupportCandy plugins. These tools access ticket and customer data directly from your WordPress database and perform all operations locally. No external connections are established, and all processing occurs within your own server.

KnowledgeBase with AI CHATBOT HelpDesk. Complete Self Help Customer Support System. Live chat and Support ticket in PRO KnowledgeBase with AI ChatBot HelpDesk & more. All in one Live customer support solution with self help KnowledgeBase & AI powered ChatBot Helpdesk! KBx is an advanced Live Self Help Customer Support plugin for your business with a floating AI chatbot helpdesk, glossary and Knowledgebase features all in one. Standard category wise knowledgebase documentation articles are supported that can also be displayed as alphabetical glossary. Includes the OpenAI ChatGPT AI powered Free ChatBot for WordPress Plugin WPBot ChatBot to search your Knowledgebase articles. AI Writing Panel for the backend. 🚀 for Live Chat, Support Ticket, AI Training Upgrade to KBx Pro now! 🚀 KnowledgeBase X Support, Bug Report, Feature Requests | KnowledgeBase X Live Demo You can add the Knowledgebase or docs in any of your page with a simple shortcode! It will generate a beautiful, responsive layout of knowledgebase categories and a powerful AJAX based search box. The Knowledgebase Helpdesk lite plugin comes with an AI Chatbot interface that acts as a one stop helpdesk for your website users. AI ChatBot training with your website and Knowledgebase data is supported in the KnowledgeBase X Pro version. You can also create an additional Glossary page with your Knowledgebase articles. This will create an A to Z alphabetical listing of all of your articles. You can use the KBx ChatBot as a plug n’ play ChatBot without any technical knowledge at all. Just install it and the ChatBot can chat with the website users, show text responses you created from the WordPress backend, display a small set of FAQs, let users email you for support or leave their phone numbers like a floating HelpDesk or a Conversational Floating Contact bot. The ChatBot also searches the KBx articles that you created. A knowledge base is an essential resource for various types of websites and organizations, as it provides a centralized repository of information that can help users find answers to their questions quickly. Here are some entities that particularly benefit from having a knowledge base on their website: KnowledgeBase for Customer Support Services: Companies that offer products or services often need a knowledgebase to help customers troubleshoot common issues, understand product features, and find step-by-step guides. KnowledgeBase for Software Companies: For users, having access to detailed documentation, FAQs, and user guides via a knowledgebase is vital for understanding how to install, use, and troubleshoot software. KnowledgeBase for Ecommerce Websites: A knowledge base can provide information on shipping policies, return procedures, account management, and how to use the website, reducing the need for direct customer support interactions. KnowledgeBase for Educational Institutions: Universities and online learning platforms can use a knowledgebase to help students with admission processes, course details, technical support, and access to learning resources. KnowledgeBase for Healthcare Providers: Hospitals, clinics, and telehealth platforms can offer information on services, appointment scheduling, health resources, and patient portals. KnowledgeBase for Telecommunication Companies: These businesses can provide self-help resources for setup guides, service usage, and troubleshooting common connectivity issues. KnowledgeBase for Financial Institutions: Banks and investment firms can offer knowledge bases that explain account types, loan processes, financial planning options, and security tips. KnowledgeBase for Tech Support and IT Services: Providing solutions to common technical problems, setup instructions, and system requirements can help reduce the demand on IT support staff. KnowledgeBase for Non-profits and NGOs: These organizations can use a knowledge base to share information about their missions, projects, volunteer opportunities, and donation processes. KnowledgeBase for Membership or Subscription Services: Offering guidance on membership benefits, subscription management, billing issues, and member-exclusive content can enhance user experience and retention. KnowledgeBase for Manufacturing Companies: Providing instructions for product use, maintenance guides, and troubleshooting tips for their products can be invaluable to both customers and partners. KnowledgeBase for HR and Employee Onboarding: Companies can use an internal knowledge base to help new employees settle in, provide access to company policies, and outline procedures and benefits. An effective knowledge base helps organizations streamline customer support, empower users to find information independently, reduce operational costs, and improve overall satisfaction for both external and internal audiences. KnowledgeBase HelpDesk with AI ChatBot Main Features Live Customer Support AI ChatBot with Floating Icon in front end for helpdesk Section wise knowledgebase Option for users to sort alphabetically, popularity, views Article view count (editable by admin) Upvote option Custom KnowledgeBase slug to set the opening path of the URL of the knowledgebase Custom KnowledgeBase Category slug. Each category is a section of the knowledge base. This setting is used when registering the custom category and forms a part of the URL when browsing category archives Custom KnowledgeBase Tag slug. Each article can have multiple tags. This setting is used when registering the custom tag and forms a part of the URL when browsing tag archives Custom CSS from Knowledge Base settings Parent and subcategories are listed the same way Alphabetical Glossary (A to Z index of your articles) Fully RESPONSIVE and mobile device friendly Simple and effective presentation Super fast AJAX search, with predictive text Sidebar widgets for recent articles and tag cloud AI Writing panel and OpenAI playground in the backend for admin to write contents from anywhere KnowledgeBase Free ChatBot Features ChatBot Supports any languages including RTL OpenAI basic module to answer any type of questions Create simple text responses easily from your WordPress backend. Add hyperlinks in response message content using HTML markup. Change all the Chat bot responses from language settings Set on which pages the chat bot will display Fine tune the ChatBot floating icon position Upload Custom Icon Built in Intent to Show a List of FAQ or Frequently Asked Questions defined by you Built in Intent to Let users email you any question or feedback they may have Built in Intent to Let users leave their phone number so you can call them back Rearrange the Start Menu Option to display Start Menu After Greetings Option to open the ChatBot Full Screen in Mobile Create Conversational drag and drop forms with a free AddOn Integrate with Google’s Dialogflow Agent API to process natural language queries. Display text Responses for Intents you created in DialogFlow and machine learning KnowledgeBase X Pro Version Features Highlights The pro version of the KnowledgeBase plugin provides some unique and useful features. KnowledgeBase articles Supports dynamic sidebar to display all KnowledgeBase categories and articles. Can be turned on or off globally or just on home page. Frequently Asked Questions Accordion Format A to Z Glossary using the Same KnowledgeBase articles AJAX powered auto complete Search bar Export KnowledgeBaseas CSV Import KnowledgeBase articles Ask a Question – allow user to ask a question and suggest possible answer Approve user suggested questions and answers from the back end. Supports Table of Contents for long KB Articles – automatically turns your h1-h4 headings to table of contents Highlight parts of an article with special shortcode. Available types: success, danger, warning, info, light Easy, Visual Shortcode Generator with all options Drag and Drop Article Sorting Drag and Drop Category Reorder Attach multiple files with articles Add multiple alternative questions that is also answered by the same article. This improves search result matching and is very helpful for the users Mark a KnowledgeBase Article as Sticky to always show on top Front End Sorting – Menu Order, Alphabetical or Popularity User Role based Permission to View KnowledgeBase Category and Articles Show only a single category for FAQ Change KnowledgeBase, Category and Tag URL slugs Change font colors Enable Bread Crumb User Upvote/DownVote option for KnowledgeBase Articles Edit UpVote/DownVote Count Editable Article View Count Enable/Disable WordPress Commenting in Articles Custom Templating Support – design your own custom template for Archive, Articles, Article Search & Article Detail page Upload custom category image Add category descriptions Sidebar widget for Most Popular Articles Sidebar widget for Tag Cloud Tabbed widget for the main KnowledgeBase shortcode to display Sticky, Most Visited and Recent Articles Knowledgebase slug, Category slug and Tag slug Default article sorting option Front end article sorting drop down Show Sticky, Popular, Recent Article Tabs at the top or bottom of the Categories Turn on or off Sticky, Popular, Recent Article Tabs individually Customize colors Enable/disable Breadcrumb Enable Related Articles Enable Comments on Article Statistics – Search Terms, View, Popular Articles, Upvotes Floating Search Box. OR ChatBot How to train AI with your KnowledgeBase and website data using KBx ChatBot You can train an OpenAI model for the ChatBot with your data using one of the two methods (requires WPBot Pro Professional or Master License): Fine Tuning or GPT Assistant We suggest using GPT Assistant as this is easier, quicker, and more flexible. Our ChatBot for WordPress WPBot allows you to easily generate a JSON file containing all your website data that you can upload to your GPT Assistant. Here is a guideline for How to train AI with your website data using KBx ChatBot KnowledgeBase X AI ChatBot Features 🚀 With the KnowledgeBase HelpDesk Pro Version you can Power up your Knowledgebase HelpDesk with an AI Powered ChatBot. The Knowledgebase X Pro version HelpDesk is fully integrated with OpenAI ChatGPT or Google’s DialogFlow AI, Machine Learning and NLP engine. Build a robust self-service support system easily and & reduce Live customer support time and effort significantly with KnowledgeBase X Pro and its AI powered HelpDesk ChatBot. Interactions Create simple text responses easily from your WordPress backend. Create FAQ area with multiple questions and answers with Categories (supports html) Send eMail, Call Me Back & Feedback Collection Collect User eMail for newsletter Subscription Add video in Support area just by pasting Youtube link Option to Skip Greeting and Asking Name and eMail Option to show the ChatBot for Logged in users only OpenAI ChatGPT Integration * Integrate with OpenAI so the WPBot can answer any questions * Train and Fine Tune OpenAI ChatGPT * Fine tune with your Knowledgebase articles and Website data (pages, posts, knowledgebase and custom post types) * GPT Assistant support. Upload ChatBot Generated Website data, PDF or any document to train ChatGPT * Generate and Upload website contents as JSON file to your GPT Assistant for AI training * OpenAI Content Writer and AI Content Generatror * Open AI Image Generator DialogFlow Integration Full integration with Google Artificial Intelligence, Machine Learning or AI Engine DialogFlow Supports DialogFlow ES – Essential and DialogFlow CX Use DialogFlow CX as visual workflow builder to create conversations that are easier to design, enhance, and maintain. Supports Rich Message Response & Card Responses from Dialogflow as FaceBook messenger app Sample DialogFlow Agent for quick import Interactive Forms Extend the Start Menu with the powerful Conversational Forms. It is a visual, drag and drop form builder. You can create: Conditional Menu Driven Conversations Standard Contact Forms Job Application Forms Lead Capture Forms Various types of Calculators Feedback Survey Forms etc. Language Support Works with any language (multi language support is available with KBx Pro Master license). Advanced Language Center to edit and change every WPBot responses, System languages, stop words and info messages! RTL support Multi Language support. Multilingual chatbot for international customers Embedding Features Embed code to use the ChatBot on any other websites including static HTML website Widget Shortcode to show the ChatBot on a page or post instead of Floating icon Shortcode for Click to Chat Button with the possibility to Trigger Specific Intent (forms etc.) on a page or post Misc. Features Persistent chat history over user session on website Option to Disable persistent chat history (Chat history is reset in every page) Remember chat history in browser local storage and greet returning users Option to Open pages in new or same window from search results GDPR compliance (message with link to Privacy page) Schedule day and time when WPBot will run. Make WPBot work with other Live chat software. Priority Support Useful ChatBot Modules Live Customer Chat module Advanced Support Ticket module Conversational Forms pro module Chat Sessions & Histories FacebBook Messenger WhatApp WPBot Integration through Twilio Extended Search White Label ChatBot Mailing List Integration Extended UI (2 additional templates) Settings Import/Export Multi Language support. Multilingual chatbot for international customers Simple text Responses Pro Woocommerce Telegram Bot How to Use KnowledgeBase HelpDesk Please check the plugin’s Help page for details. Use After activating the plugin, create a new page or post. In the body section write the shortcode Save the page/post and check the page in front end. .