Fluent Support – Helpdesk & Customer Support Ticket System vs JS Help Desk – AI-Powered Support & Ticketing System

Super Fast, versatile, and feature-rich support and customer ticketing plugin for WordPress Fluent Support is a versatile and feature-rich help desk and support plugin designed for WordPress. Helping you provide incredible support and manage customer queries right from your WordPress dashboard. Fluent Support can match the premium features of SaaS solutions like Zendesk, Help Scout or FreshDesk all within your WordPress site and witthout any growth-tax. 🔗 Official Website Link: Official Website 🔗 Join Our FB Community: FluentSupport Facebook Group 🔗 Official 5 Minutes Guide: Getting started in 5 minutes Your Self-hosted Customer Support Desk in WordPress Fluent Support is a complete feature-rich customer support ticketing solution. It’s deemed as one of the simplest and fastest support ticketing plugins on WordPress by users. Manage your customer queries from different channels like contact form, support ticketing form, email, or from remote websites. Along with managing tickets, you can assign multiple agents with appropriate permission levels. Get detailed reports about your customers, agents, and increase the productivity of your overall customer support desk. From the ticket view, you can see a 360° view of your customers, including their previous tickets, address, purchase history, membership levels, etc. Your agents can focus on the real problems when they have all the data about a customer right inside the ticket. Fluent Support is a self-hosted support ticketing system with unlimited tickets, support agents, users, products, tags, etc. There are no limitations as you own your system and data. Support FEATURES Every Business Needs All-in-One Customer Support Solution With Fluent Support, you can centralize your customer support to track and respond to them efficiently. You can also keep your customers’ additional data, notes and track their overall stats. Multi-Channel Support Ticketing System: Bring customer support wherever your customers are with a Multi-Channel Support Ticketing System. Super fast and rich filter based support ticket management: Simplify support process with super fast and rich filter based ticket management. Track waiting times for your overall tickets: Respond to support tickets by tracking waiting time, so customers are satisfied from the get-go. Fluent Support scales with your business, be it more tickets, agents or customers. Pay a fixed price and avail all features without any hidden costs or paid add-ons. We don’t believe in Add-ons. Customer Support Portal Your customers can open a support ticket from your website or use your website’s contact form. Customers can view all their previous tickets when they log on to your site. For public users, they can respond to a ticket by using a unique signed secure link so you can serve both public users and logged-in users. We’ve made design improvements and a whole new customizable block so your ticket portal looks as you need it. Make your support portal truly your own with a fully customizable portal with block editing enabled. Ticket Segmentation and Reporting Ability to segment tickets by Product: Find tickets fast using effective segmentation such as sorting by Products. Ability to segment tickets by Inbox: Sort tickets for specific Business if you have multiple inboxes added to Fluent Support. Customers can set the priority: Let customers set the Priority for their queries to better understand what needs attention. Admin/Support Agent can set the priority of a ticket: Agents can set their own Priorities so no support ticket goes missing or slips through. Adding note for internal use for a ticket: Save additional context for the new agent or ticket with Internal notes. Get detailed reports of your support agents and customers: Measure customer support performance at a glance and with unparalleled granularity. AI-Powered Customer Support (PRO) Fluent Support integrates OpenAI to enhance your customer support. These usages save time, improve communication, and improve your team’s performance. Generate AI-crafted responses for efficiency. Choose Responses from suggested drafts. Customize prompts and fine-tune replies to match your brand’s voice. Quickly summarize messages to understand queries faster. Analyze the message tone to respond appropriately. 🎉 Out-of-the-box Productivity Tools Custom Automated and Manual workflows Send a response to multiple support tickets at once. Very useful for similar queries. Close support tickets by filtering tickets that are older than 20 days (as an example). Agent Permissions: Control agents access to tickets, profiles and admin panel for complete control. Quickly edit a customer’s info from the ticket page or add a note for later usage. Get notified when multiple agents are engaging the same ticket. Saved replies allow you to reduce time spent with generic responses and frequent support ticket issues. Mention agents to specific tickets to get the right people involved. GitHub style Activity heatmap for the busiest support days for your team. Includes all support tickets submitted over a selected period of time. Manual Time Tracking for tracking time spent on tickets and premium support. Built for Speed & Productivity Fluent Support is built to save time and make your customer support experience more pleasant. Built on top of VueJS & REST API as a Single Page Application, it’s one of the fastest customer ticketing systems available on WordPress. For each page transition, it does not load the full page. It only fetches the required data over AJAX and loads your UI instantly. It’s like magic (thanks to VueJS and REST API). We also made the UX super friendly, easy, and simple so your agents can get started within a couple of hours. Fully Self-hosted and Open Source With a complete GPL codebase and self-hosted system, Fluent Support is ready for any customization you may need. Explore the __ number of API end-points and hooks to build anything, including Custom dashboards Fully customizable ticket forms Host support portal on headless subdomain Setup custom self-managed email parser Fully GDPR Ready Fluent Support is a self-hosted WordPress plugin. You own your data, and no external SaaS connection is required to run your Support system with Fluent Support. Modern. Powerful. Super Fast Built with VueJS and REST API as a Single-page Application. Fast-loading, lean interface so anyone can use it without any learning curve. Super easy-to-follow ticketing dashboard with visuals for essential data points to show your overall support performance. Separate DB Tables, and it doesn’t affect your WordPress page speed. Seamless Integrations & Features (Pro) Fluent Support features and integrations that will help your business – Seamless e-commerce support with WooCommerce & EDD: Let your customers open a support ticket against an order so you know exactly what they are talking about. Let your customers select a store product for the query. View your customer’s orders and purchase history from a ticket view. Membership Support with WordPress Membership Plugins If you have a membership site with Restrict Content Pro / Paid Membership Pro / Wishlist Member then we got your covered. When you view your member’s ticket you can see all the details of membership information so it’s super easy for you to give support to your customer. Let your members open a support ticket so you know exactly what they are talking about. Let your members select a specific plan for the support ticket. View your customer’s membership history from the ticket view. Make your Learning Management System more interactive If you have a LMS site running on LearnDash / LifterLMS / TutorLMS, then Fluent Support is a perfect solution. With the core integration with your LMS system data, you can view all the details about your student when supporting your students. Let your learners open a support ticket so you know exactly what they want to know. Let your members select a specific plan for the support ticket. View learning history from the ticket view. Core BuddyPress/BuddyBoss Support With BuddyPress/BuddyBoss integration, you can get a detailed overview about your community members from the same page of your support ticket overview. So you can ALWAYS respond with the right message! Automate Smartly and Do More in Less Time With the powerful Workflow (PRO) and Saved Replies feature (PRO) you can automatically send replies along with * Add internal notes * Set ticket priority * Assign appropriate support agents automatically With manual workflows, you can create a set of tasks and run those tasks on the selected filtered tickets. So you can automate multiple ticket actions with a single click. Migrate From Other Support Plugins If you are using any of the following Support plugins and want to migrate to this high performance and super fast support plugin then you can do that in a few minutes. We’ve built a super smooth migration module to make switching support desks a matter of a few minutes. Migrate From Awesome Support – WordPress HelpDesk & Support Plugin For Awesome Support users the process is pretty simple. Just install Fluent Support, Configure with basic settings, create your agents and then follow the following steps Go to Fluent Support -> Settings You can see the Awesome Support migration details Click on the migrate now button It will take few minutes depends on your support tickets size Once completed it will ask if you want to delete Awesome Support Tickets from your database. Confirm Delete or leave it as is. Now you have all the data right inside your Fluent Support Dashboard. Resolve away! Migrate From SupportCandy – Helpdesk & Support Ticket System For Support Candy plugin users it’s also super easy to migrate to Fluent Support. Just install Fluent Support, configure with basic settings, create your agents and then follow the steps below, Go to Fluent Support -> Settings You can see the SupportCandy migration details Click on the migrate now button It will take up to a few minutes depending on your support ticket size and volume in SupportCandy. Once completed it will ask if you want to delete SupportCandy Tickets from your database. Confirm Delete or leave it as it is. If you leave it then all data in SupportCandy will remain as it is. Now you have all the data right inside your Fluent Support plugin. Migration done from “SupportCandy – Helpdesk & Support Ticket System” to Fluent Support! Reviews by WordPress Experts Other Plugins By The Same Team FluentCRM – Email Newsletter, Automation, Email Marketing, Email Campaigns, and CRM Solution Contact Form Plugin by Fluent Forms for Quiz, Survey, and Drag & Drop WP Form Builder Ninja Tables – Easiest Data Table Builder Ninja Charts – WordPress Charts and Graphs Plugin Simple Payment Donations & Subscriptions Plugin by Paymattic – Best Payments Plugin for WP PDF Generator For Fluent Forms – The Contact Form Plugin FluentSMTP – WP SMTP Plugin with Amazon SES, SendGrid, MailGun, Postmark, Google and Any SMTP Provider Contribute Fluent Support is an open source project. You can view the full sources (unminified JS) and contribute to the project on GitHub: https://github.com/WPManageNinja/fluent-support External Services This plugin connects to several external services for various functionalities. Spam Protection Services Google reCAPTCHA This plugin connects to Google’s reCAPTCHA service to protect support forms and login pages from spam and abuse. It analyzes user interaction patterns and form data to verify authenticity. It sends form submission data, interaction behavior, and IP address when reCAPTCHA is enabled. This service is provided by Google: Terms of Service, Privacy Policy Migration Services Zendesk API (Migration Feature) This plugin connects to Zendesk’s API when the migration feature is used to import tickets. It sends API credentials and retrieves ticket data, customer information, and attachments from Zendesk servers. Data exchanged includes Zendesk API credentials, ticket data, user details, and attachments. This service is provided by Zendesk: Terms of Service, Privacy Policy Help Scout API This plugin connects to Help Scout’s API when the migration feature is used to import conversations. It sends API credentials and retrieves customer information, ticket conversations, and attachments. Data exchanged includes Help Scout API access token, conversation data, customer details, and attachments. This service is provided by Help Scout: Terms of Service, Privacy Policy Freshdesk API This plugin connects to Freshdesk’s API when the migration feature is used to import tickets. It sends API credentials and retrieves ticket data, customer information, and attachments. Data exchanged includes Freshdesk API credentials, ticket data, customer details, and conversation history. This service is provided by Freshdesk: Terms of Service, Privacy Policy JSHelpdesk Integration (Migration Feature) This plugin connects to your local JSHelpdesk installation when the migration feature is used. It accesses local files and data to import tickets and attachments into this plugin. Data accessed includes local server files, ticket data, and customer information — all processed within your own server environment. No external service connection is made for this integration. Local Migration Tools Awesome Support and SupportCandy This plugin includes migration tools for Awesome Support and SupportCandy plugins. These tools access ticket and customer data directly from your WordPress database and perform all operations locally. No external connections are established, and all processing occurs within your own server.

JS Help Desk is a professional, AI-enhanced helpdesk and customer support system for WordPress. It offers a complete ticketing solution with front-end submission, guest tickets, and a native AI Copilot to boost agent efficiency. Powered by Zywrap, the AI Copilot brings top-tier large language models directly into your ticket editor. Call AI by Code. Zero Prompt Engineering. Key Resources JS Help Desk Demo Plugin Homepage Video Tutorials Free Version Major Features Core Ticketing & Management – Professional Support System: Enterprise-level ticketing for all users. – Unlimited Tickets & Agents: No artificial limits on your growth. – Unlimited Departments: Organize by Sales, Support, Billing, etc. – Priority Management: Highlight urgent issues with custom colors. – Internal Notes: Agents can add private notes for internal collaboration. – Custom Statuses: Track ticket progress with clear status messages. Zywrap AI Copilot (New!) – Zero Prompt Engineering: Agents don’t need to write prompts. Simply select a Support Intent (e.g., “Ask for Info” or “Escalate”) and the AI does the rest. – 1-Click Summaries: Instantly summarize long, complex ticket threads to get up to speed in seconds. – Smart Data Extraction: Automatically extract error codes, browser versions, and URLs from customer messages into clean, readable Data Cards. – Instant Translation: Break language barriers by translating customer messages or agent replies with a single click. – Auto-Draft Replies: Generate complete, professional responses based on the context of the entire ticket history. – Dynamic Routing: Automatically routes requests through the best available AI models (OpenAI, Anthropic, Gemini, Groq) via the Zywrap API. User & Agent Experience – Front-end Submission: Users create and track tickets without accessing the dashboard. – Guest/Visitor Tickets: Allow users to open tickets without creating an account. – Fully Responsive: Optimized for smartphones, tablets, and desktops. – HTML Editor: Rich text support for ticket summaries and replies. – Multiple Attachments: Admin-controlled size and file type limits. Automation & AI – AI-Powered Reply Suggestions: Generate context-aware smart responses to save time. – Email Notifications: Automated alerts for new tickets, replies, and status changes. – Field & Email Managers: Full control over 12+ custom fields and HTML email templates. Security & Compliance – GDPR Ready: Built-in tools for data erasure and anonymization. – Spam Protection: Supports built-in Captcha and Google reCAPTCHA. – Terms & Conditions: Require agreement before ticket submission. Customization & Reporting – Color Themes: 7 preset palettes to match your brand. – Detailed Reports: Summaries by agent, department, priority, and status. – RTL Ready: Full support for right-to-left languages. – Translations: Supports 35+ languages including French, German, Spanish, Arabic, and Chinese. Shortcodes [jssupportticket] – Control Panel [jssupportticket_addticket] – Add New Ticket form [jssupportticket_mytickets] – User Ticket List Premium Add-Ons JS Help Desk is a complete help desk system with 35+ professional addons. Email Piping – Create/reply to tickets via email. Time Tracking – Log time spent on resolutions. Paid Support – Charge per ticket or subscription. Agents – Multi-agent management & permissions. Agent Auto Assign – Rule-based ticket routing. Multi Forms – Unique forms per department. Merge Tickets – Combine duplicate queries easily. Ticket Overdue – Track SLA deadlines & response times. SMTP – Custom email protocol for reliability. Ban Email – Block specific users or domains. WooCommerce – Connect support to customer orders. Private Credentials – Store & auto-delete sensitive data. Email CC – Keep stakeholders updated on tickets. Export – Export ticket data/history to CSV. Desktop Notification – Real-time browser alerts. Ticket History – Full audit log of all ticket actions. Ticket Auto Close – Auto-close inactive ticket threads. Feedback – Collect agent performance ratings. Helptopic – Categorize queries for easy browsing. Private Note – Private internal agent communication. Knowledge Base – Self-service documentation portal. Canned Response – Pre-defined templates for fast replies. Max Tickets – Limit open tickets per user/agent. Mail Chimp – Sync users to marketing mailing lists. User Options – Advanced registration & Captcha. Ticket Actions – Add power actions like Print, Lock, Ticket In-Progress, and advanced Priority controls. Announcements – Broadcast news to all support users. Downloads – Share supporting files with customers. FAQ – Database of frequently asked questions. Admin Widgets – Real-time stats on WP dashboard. Internal Mail – Agent-to-agent messaging system. Envato Validation – Verify purchase codes for tickets. Front-End Widgets – Display ticket stats in sidebars. Multi Language Emails – Language-based templates. Easy Digital Download – Integrated support for EDD. Privacy & Third-Party Service Disclosure To provide advanced AI functionalities, JS Help Desk integrates with the Zywrap Cloud API (a third-party service). Data Transmission: When an agent actively uses an AI feature (such as “Generate Reply”, “Summarize”, “Extract Details”, or “Translate”), the content of the specific ticket thread and the customer’s message are securely transmitted to the Zywrap API to generate the response. Opt-In Required: The AI Copilot is completely disabled by default. No data is transmitted unless an Administrator explicitly registers for a Zywrap account, inputs their API Key in the settings, and an agent clicks an AI action button. Data Usage: Data sent to the Zywrap API is used strictly for generating the requested AI text in real-time. Please review the Zywrap Privacy Policy for full details on data handling.