First Contact Chatbots vs Voice Assistant Dialog Navigation

Using input forms you can have a real chatbot working for your website in minutes! Free chatbot package includes: *One chatbot *500/Month chat/api requests *E-mail support *API endpoint access *Company information *30 departments *30 staff members *30 products or services *40 keywords *Chat box web widget *Interactions analytics *Interactions log panel For more information, visit https://firstcontactchatbots.com

This plugin adds voice to your web experience. The voice forms and voice survey feature allows users to dictated all input fields on your page. The virtual voice assistant allows web page visitors to ask questions, get answers and use their voice to navigate the web page. In combination this plugin will convert your wordpress web page into a an immersive voice experience. The voice interface is most useful for mobile users. To customize the virtual AI voice assistant the web page builder can customize the response to a pre defined number of questions the AI understands. For example a user might want to know how to contact you. Rather than hunting for the “contact us” link on the web page the user can simply click the microphone symbol and ask for it. For example — “How can I contact you.” or “I would like to get in touch” –> the AI will understand the request, respond verbally with the customized answer and change the page to the customized URL. By installing this plugin web page builder can add virtual voice assistant – navigation and basic AI dialogs to the Word Press page within minutes. The plugin utilizes the speak2web API service to access AI services. speak2web offers up to 500 API calls for free. In addition speak2web offers customized dialog options for web developers who want more than just the standard dialog. You can find more about all the available options on our web page. Simply go to (https://speak2web.com/plugin#plan) and select your plan. Supported Languages At this time the virtual assistant supports the following languages ** English ** German The WordPress admin can switch the language on the plugin settings page. Depending on the language selected all voice input and verbal responses will be processed in the language selected. Changing the language settings will require the WordPress admin to translate the response message configured on the settings page to match the language selected. If the plugin is set to German, the response message must be entered in German as well. Example Usage The microphone button added to the search form by the plugin. You can see a couple of examples right here: [Videos] (https://speak2web.com/video/) CLOUD SERVICES USED / CLOUD APIs Called This plugin accesses a number of cloud services to perform the voice dialog functionality. In general the API’s accessed are either speak2web cloud services hosted in AWS or IBM Watson Cloud Services. The detailed privacy implications can be found below. Cloud Calls Issued by the Plugin During Install / Setup – The first cloud call will take place when the license key is being entered and activated. This call will invoke a speak2web cloud service to validate the license key and provision cloud resources for the AI to be used. On loading of the plugin on a page – Every time the plugin is loaded onto a page, a call is issued to the a speak2web service to retrieve a valid token to access IBM cloud services when a voice request is being issued – When the user clicks the microphone to issue a voice command, additional cloud calls are being placed to IBM Watson Cloud STT to transcribe the recorded audio To process the request the plugin will call a speak2web cloud service to process the natural language request and prepare a response. COMPLIANCE WITH LOCAL LAWS THE USER OF THIS PLUGIN AND THE ASSOCIATED SERVICE IS RESPONSIBLE TO ENSURE COMPLIANCE WITH APPLICABLE LAWS INCLUDING PRIVACY LAWS. speak2web is making an effort to ensure privacy of the users of this service. As such, this plugin and the associated service DO NOT correlate IP Addresses or other personal data like browser history etc. to the transcript of the voice interaction. The speak2web does NOT store voice recordings, but we do retain anonymous transcript of the dialog in logs for a period of time. More detail about the service utilized and the privacy statements related to these services can be found below. Terms of Use and usage of 3rd Party Services This plugin invokes a number of cloud services to perform the speech to text function (STT), analyses natural language requests and perform a natural dialog. The service are all provided through your speak2web subscription service. By using the speak2web voice dialog-navigation service you also agree to the terms of use and privacy terms of the following 3rd party services: Amazon Web Services: ++++++++++++++++++++ speak2web is hosting its cloud services in AWS infrastructure. We are utilizing services such AWS Gateway API, AWS compute Services, AWS storage and AWS database services. [AWS Services:] (https://aws.amazon.com) [The AWS privacy terms can be reviewed here:] (https://aws.amazon.com/privacy/) IBM WATSON Cloud Services: ++++++++++++++++++++++++++ speak2web is utilizing the following IBM Cloud Services as part of this plugin: [IBM STT:] (https://www.ibm.com/watson/services/speech-to-text/) [IBM Assistant:] (https://www.ibm.com/cloud/watson-assistant/) [IBM Natural Language Understanding:] (https://www.ibm.com/watson/services/natural-language-understanding/) [The Terms of IBM Cloud Services] (https://cloud.ibm.com/docs/overview/terms-of-use?topic=overview-terms#terms_details) [IBM Cloud Service Privacy Statement] (https://cloud.ibm.com/docs/overview/terms-of-use?topic=overview-terms#privacy_policy) speak2web Voice Dialog Navigation Service: ++++++++++++++++++++++++++++++++++++++++++ This plugin requires a subscription to the speak2web [“WP Voice Dialog Navigation Service”] (https://speak2web.com/plugin/#plan) The subscription give access to the speak2web voice service which is utilizing the 3rd party services listed above. By subscribing to this service the user agrees to the privacy terms of speak2web and the 3rd party services listed above. VOICE RECORDING — CANNOT BE PERSONALLY IDENTFIED: +++++++++++++++++++++++++++++++++++++++++++++++++++ The cloud service does stream audio data to the IBM Watson STT service while the recording is active, but we DO NOT keep a copy of the audio recording. The transcript of the spoken request is being kept in logs for a period of time but CANNOT BE RELATED to the user it came from. The service DOES NOT track IP addressed or other personally identifiable data. The transcript remains anonymous in the logs and CAN NOT be associated with the person it came from. [speak2web terms of use] (https://speak2web.com/voice-dialog-service-terms/) [speak2web privacy policy] (https://speak2web.com/privacy-policy/)