Emporiqa vs LiveChat – Live Chat Plugin for WP Websites

Emporiqa is the WooCommerce plugin that adds an online salesperson to your store. It recommends products from your catalog, handles objections like “too expensive” with alternatives instead of a discount, answers shipping and returns questions from your own pages, and walks shoppers to checkout in 65+ languages. Free to install. $25 of signup credit (about 100 conversations on us). No card required at signup. $0.25 per conversation after that, $59/month default cap, customer-adjustable from the billing dashboard. A real example: a shopper types “winter boots, waterproof, under 80, size 9” into your store. Your search returns every boot you sell. Emporiqa returns the four boots that match the four constraints, with stock and add-to-cart, in the shopper’s language. Try it yourself on the live demo store. Setup is one click. Install the plugin, click Connect to Emporiqa in Settings → Emporiqa. A new tab opens, you sign in (or create a free account), pick your store, and the plugin is connected when you return. No Store ID, no Connection Secret, no copy-paste between tabs. One more click sends your catalog. The widget appears on your storefront as soon as the first product arrives. Every reply comes from your synced products and pages, never from training data. When the salesperson isn’t sure, it says so and hands off to your team with the full conversation context. Deactivate the plugin from the WordPress Plugins screen and the widget is gone immediately. What it does: Closes sales: handles objections like “too expensive” by suggesting alternatives from your catalog, instead of giving up Searches your product catalog by what shoppers mean, not just keywords Visual search: a shopper uploads a photo (something they saw on social, a style they like), the chatbot describes it and finds matching products in your catalog Answers questions about shipping, returns, and payment from your store pages Compares products side by side Adds to cart and sends shoppers to checkout Tracks which chats led to purchases (full conversion funnel with chat-attributed revenue) Starts conversations automatically based on shopper behavior (time on page, pages visited, checkout page) Rates shopper satisfaction after each conversation (thumbs up/down with aggregate scores) Hands off to your team when it can’t help Works in 65+ languages Unlimited team members on every plan, no per-seat fees Pricing The plugin is free. Emporiqa is Pay-as-you-go: $0/month base + $0.25/conversation. New accounts get $25 of signup credit (about 100 conversations on us), no card required at signup. After the credit, the monthly cap defaults to $59 and is customer-adjustable from the billing dashboard. Enterprise option for catalogs over 30,000 products. Full pricing at emporiqa.com/pricing/. How it works: Install the plugin from the WordPress directory and activate it Click “Connect to Emporiqa”: sign in (or create a free account), pick your store, return to WP admin Click “Send my catalog”: products and pages sync, the chat widget appears on your store After that, changes sync automatically in real time. No manual updates needed. Built for WooCommerce: All product types: simple, variable, grouped, external Multi-language: Polylang, WPML Multi-currency: WOOCS, WPML Multi-Currency, WC Payments, Aelia In-chat cart with stock validation Order tracking via REST API Conversion tracking via order completion webhooks Compatible with WooCommerce HPOS Emporiqa also works with Drupal Commerce, Magento, PrestaShop, Shopware, Sylius, and any store via webhook API. One Emporiqa account and dashboard runs across all of them. For developers: The plugin provides 20+ WordPress filters to customize synced data, control which products sync, override cart/checkout URLs, assign sales channels, and more. WP-CLI commands available for bulk sync operations. See the full documentation. Key filters: emporiqa_product_data, emporiqa_should_sync_product, emporiqa_widget_enabled, emporiqa_checkout_url, emporiqa_order_tracking_data. Third-Party Service This plugin connects to Emporiqa, an external service, in the following ways: One-click connect handshake: When you click Connect to Emporiqa, your browser is redirected to https://emporiqa.com/connect/start for authentication. After you confirm the store on the Emporiqa side, your site receives a one-time code and exchanges it server-to-server (signed with PKCE) for a connection secret. No credentials cross the URL. Webhook sync: Product and page data is sent to the Emporiqa API (https://emporiqa.com/webhooks/sync/) when content changes or during manual sync operations. Data is authenticated via HMAC-SHA256 signatures. Chat widget: An external JavaScript file is loaded from https://emporiqa.com/chat/embed/ on all public-facing pages (when a Store ID is configured) to display the chat assistant. Order tracking: Emporiqa may send requests to your site’s REST API to look up order status on behalf of customers. An Emporiqa account is required. By using this plugin you agree to the Emporiqa Terms of Service and Privacy Policy. Keeping your catalog in sync Per-product changes (price, stock, description, images, status, trash, untrash) and product variation changes flow to Emporiqa automatically via WooCommerce action hooks. Order completions trigger the conversion webhook on woocommerce_checkout_order_processed, woocommerce_payment_complete, and the matching Store API + status-transition hooks. Delivery is queued via Action Scheduler (bundled with WooCommerce 3.8+) with exponential backoff at 60s, 240s, and 960s, for up to 3 retries. No separate daemon is required, but WP-Cron must be functioning. If WP-Cron is disabled, set up a real cron entry hitting wp-cron.php so Action Scheduler can drain its queue. Re-run a full sync from Settings → Emporiqa → Sync tab (or wp emporiqa sync-all via WP-CLI) when: You add or change languages in Polylang or WPML. The active-languages list is auto-detected on activation and settings save, but existing products won’t carry new translations until they’re re-emitted. You change the store currency in WooCommerce settings. You add a new site to a WordPress Multisite install. Each site has its own settings and catalog. You rename or delete a product category, brand, or attribute taxonomy term. Taxonomy events are not observed, so category names only refresh when the products using them are next re-saved. You change WooCommerce tax rates or tax classes that affect displayed prices. You create or modify coupons / discounts that change product pricing. Coupons themselves are not synced. You import products in bulk via the WooCommerce CSV importer, WP All Import, or REST API calls that don’t fire woocommerce_update_product. A custom script or another plugin writes product data directly to the database, bypassing standard product save events. Emporiqa was unreachable for an extended period (network outage, planned maintenance, expired credentials). Action Scheduler drops events after 3 failed attempts, so only a manual full sync recovers them. As a safety net, run a full sync once a week to catch any drift that may have built up from background failures.

Want to communicate with visitors while they’re browsing your site? With the LiveChat plugin for WordPress, you can add a live chat widget that lets you connect with customers in real time, answer questions instantly, and offer top-notch customer support. You can also use the chat widget to send personalized messages, collect leads, or act as a contact form when you’re offline. It’s the best live chat and AI customer support plugin for WordPress websites. Whether you run a blog, online store, or service business, live chat software helps you: Connect with customers instantly. Improve customer satisfaction scores. Capture more leads and close more sales. LiveChat is designed for WordPress users who want to offer fast, professional support — without adding friction to the user experience. 🧑‍💻 Feature-rich WordPress live chat widget 💬 LiveChat + ChatBot (AI-powered) — Combine human support with automation. Use AI chatbots to handle FAQs instantly and transfer complex cases to your live customer support team. 🧲 Lead capture — Don’t miss a lead. Capture messages when you’re offline using the chat widget as a contact form. Every message is stored safely for follow-up. 📊 Website visitor tracking — Track visitors in real time. See what pages they viewed, where they came from, and what products they’re browsing. Spot high-intent leads instantly. 🎯 Targeted messages & smart triggers — Send personalized messages or chat invitations based on user behavior. Greet returning visitors or engage users browsing your pricing or checkout pages. 🛍️ Built for ecommerce — Boost sales with access to cart contents for upsell and cross-sell opportunities, cart recovery messages, and proactive support on WooCommerce and other ecommerce platforms. 📋 Customer profiles & CRM integration — Access detailed visitor profiles with past chat history, location, and behavior. Sync with your CRM to personalize support and drive conversions. ⚡ Quick replies — Save time with ready-made answers to common questions. Agents can respond in seconds using shortcuts. 📬 LiveChat + HelpDesk integration — Connect LiveChat with HelpDesk to manage live chat, email, and tickets in one place. Streamline your customer support workflow by turning conversations into tickets and tracking them from start to resolution, without switching tools. 👀 Message sneak peek — See what your customers are typing in real time before they hit send. It helps you prepare faster responses and reduce resolution time. 🌐 Multisite support — Add LiveChat to multiple WordPress sites without extra charges. Customize the widget per page or keep it consistent across your network. 📱 Mobile-ready support — Use the LiveChat mobile app on iOS and Android to chat with customers on the go. Perfect for remote teams or when you need to step away from your desk. 📈 Reports, goals & analytics — Measure performance with detailed reports. Track sales, chat satisfaction, and response times to optimize support and conversions. 🎨 Full widget customization — Match your brand perfectly. Change colors, greetings, widget placement, and behavior on both desktop and mobile. 📬 Messaging channel integrations — Manage chats from Facebook Messenger, WhatsApp, Instagram, SMS, and your website in one unified inbox. 👥 Team management & roles — Organize agents into groups (sales, support, billing) and assign custom roles with permissions. Ideal for growing support teams. 🔐 Security & access controls — Protect customer data with 2-step verification, visitor banning, and permission-based access for agents and admins. 🤖 AI-powered features 🧠 AI-powered reply suggestions — Connect LiveChat with your knowledge base to automatically generate accurate, on-brand responses. Ensure your team provides consistent answers with less effort. Perfect for scaling customer support with AI bot. 📄 Chat summaries — No time to read full transcripts? Get an instant AI-generated summary of every conversation so you can catch up on key points and follow up faster. 📊 Weekly insights & trends — See what your customers are asking and fast. Get a weekly digest that highlights the most common questions from your LiveChat conversations. Great for improving your FAQ content and support workflows. ✍️ AI text enhancement — Write replies faster and smarter. Use AI to expand, rephrase, summarize, or adjust the tone of any message, whether you want to sound friendlier, more formal, or more concise. 🏷️ Smart tag suggestions — Save time with automatic chat tagging. LiveChat suggests relevant tags based on the conversation, helping you stay organized without manually labeling each chat. 🖥️ LiveChat for WordPress website LiveChat is fully compatible with the most popular WordPress page builders, including Elementor, Divi, Beaver Builder, and the default WordPress Block Editor. You can easily place the chat widget anywhere on your site — no coding required. It also works seamlessly with any WordPress theme or template without needing custom modifications. Whether you’re using a free theme or a custom-built design, LiveChat blends in perfectly. Running an ecommerce store? LiveChat integrates with major platforms like WooCommerce, BigCommerce for WordPress, and Ecwid, making it easy to support and convert shoppers in real time. 🛠️ Easy to customize and extend LiveChat is built to grow with your business. You can customize the chat widget to match your brand and extend its functionality with powerful integrations. Easily connect LiveChat to your favorite tools for email marketing, CRM, and social messaging. Popular integrations include: HubSpot CRM, Salesforce, Zendesk. WhatsApp, Facebook Messenger, Instagram. Mailchimp, Google Analytics, Slack, and more. Whether you’re managing customer relationships, sending newsletters, or chatting across platforms, LiveChat helps you keep everything in sync. 💬 How LiveChat works After you install and activate the LiveChat plugin on your WordPress site, you’ll be prompted to sign in to your existing LiveChat account or create a new one. If you’re new to LiveChat, setup only takes a minute — and a free trial is available, so you can get started without a credit card. Once connected, simply log in using any of the LiveChat apps: Web app (browser-based). Desktop app (Windows/macOS). Mobile app (iOS or Android). The chat widget will automatically appear on your WordPress site. You can now: Customize its look and behavior. Set up automated greetings. Start chatting with visitors in real time. Need help getting started? 👉 LiveChat Getting Started Guide 🗒️ Notes 🌍 Localization support LiveChat — the WordPress live chat plugin — is fully translation-ready. You can easily translate it into any language using the WordPress community tools at translate.wordpress.org. Whether your customers speak Spanish, German, French, or any other language, you can offer a seamless multilingual chat experience. 🤝 Partner with LiveChat Are you a developer or agency looking to offer live chat solutions for clients? You can open a LiveChat account on behalf of your customers and add real-time support to their websites. Join our Partner Program to earn recurring revenue while expanding your service offering. 🗣️ Testimonials With LiveChat, we are able to answer questions far more quickly and seamlessly so we can help customers make better product choices for their projects. (read more) Deanna Varble, Pioneer Millworks Since installing LiveChat on our website in March 2020, sales made thanks to online consultations constitute 1.7% of the company’s profits in the digital channel. (read more) Milena Wojewoda, Sephora 📑 Documentation and support Need help setting up or using the LiveChat plugin for WordPress? We’ve got you covered: 📘 Installation & setup guide — Follow our step-by-step help center article to learn how to install and configure LiveChat on your WordPress website. 💬 Live support — Chat with our team directly on the WordPress integration page for real-time assistance. 🌐 LiveChat website — Explore all plugin features, FAQs, chatbot tools, and use cases on our website. 🏢 LiveChat for enterprise – Need a scalable customer service solution for high-volume support? Learn how LiveChat for Enterprise helps large businesses improve customer engagement and team performance. 🛠 Plugin support forum — Have a question or issue? Post a thread in the WordPress.org support forum, and we’ll respond as soon as possible. 🏢 About us Text provides modern tools for managing business communication, generating leads, and delivering exceptional customer support — anytime, anywhere. Our product suite includes: LiveChat — real-time messaging for sales and support. ChatBot — AI-powered automation and chatbot agents. HelpDesk — help desk software with ticketing and email support. KnowledgeBase — self-service documentation. OpenWidget — a customer service widget creator tool. Trusted by over 35,000+ businesses across 150+ countries, our tools are used by companies of all sizes — from startups to Fortune 500 brands like PayPal, IKEA, Allstate, and Capital One. 📰Press & brand assets Writing about Text or our products? Visit the Text Press Office to download our logo, product screenshots, and official brand guidelines.