Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search vs Smart Marketing SMS and Newsletters Forms

Echo Knowledge Base is a powerful documentation tool that helps you create and organize documentation, FAQs, quizzes, and articles. It includes built-in AI search and AI chatbot features and includes comprehensive features to help you build a visually appealing knowledge base. Designed with a modern and professional appearance by default, the plugin offers extensive customization options to align perfectly with your brand identity. FREE KB FEATURES Fast Search Bar: Enable users to find articles quickly with an AJAX-powered search bar. Deep Content Organization: Organize articles into categories and subcategories up to five levels deep. Display articles and categories across tabs or in an intuitive drill-down format. FAQs Layout and Shortcode: Deploy FAQs anywhere on your site with various eye-catching designs. Group questions logically and control their behavior for optimal user engagement. Article Enhancement Tools: Improve user experience with breadcrumbs, next/previous article navigation, print and PDF export options, and more. Table of Contents (TOC): Enhance navigation with a customizable table of contents on article pages for better user experience. Frontend Visual Editor: Customize your Knowledge Base pages live on the front-end with our intuitive visual editor or drag-and-drop Gutenberg blocks. Pre-made Layout Designs: Choose from many beautiful designs and layouts to make your knowledge base both stunning and functional. With dozens of combinations available, you’ll find the perfect look for your site. Most Popular and Recent Articles: Display lists of articles by popularity and recent publication to guide readers to trending and new content. Glossary: Build a centralized dictionary of terms and definitions for your knowledge base. Glossary Terms – Create and manage glossary entries. Published terms are automatically highlighted in your articles with interactive tooltips, helping readers understand key terminology without leaving the page. Glossary Index Shortcode and Block – Display an alphabetical index of all glossary terms on any page using the [epkb-glossary-index] shortcode or the Glossary Index Gutenberg block, with letter navigation and customizable accent color. AI-Generated Glossary Terms (PRO) – Automatically generate glossary terms and definitions from your knowledge base content using AI, saving time and ensuring comprehensive coverage of key terminology. Article Quizzes: Add interactive quizzes to KB articles to reinforce learning and increase engagement. Create custom multiple-choice or true/false questions, add answer explanations, and show published quizzes below the article content. Article Views Counter: Track views with the built-in counter and analyze your most and least popular content to optimize your knowledge base. Customizable Category Archive Page: Customize the category archive page with a custom header, description, and image. FREE AI FEATURES (Optional) All AI features are completely optional and disabled by default. You can enable them at any time if you choose to use AI-powered capabilities. AI Chat (Chatbot): Add a frontend chat dialog where users and visitors can ask questions and get instant AI-powered answers based on on your Knowledge Base, FAQs, internal documentation, notes, and any other source of information. AI Search: When users search, results show relevant KB articles plus an ‘Ask AI’ button to dive deeper with the same query. AI Content Analysis: Automatically analyze your knowledge base articles for quality and optimization. Get AI-powered insights including: Tags Analysis – Optimize article tags and categories for better organization and SEO Readability Score – Evaluate content clarity and structure with AI assistance Learn more. PRO KB FEATURES Advanced Search: Highlight search keywords on article pages, filter search by category, adjust search box styling, and add helper text or links below the search bar. Use advanced search analytics to discover popular queries and identify searches with no results. Granular Content Protection: Control access to documentation based on user groups, WordPress roles, or custom permissions. Seamlessly manage public and private knowledge base content. Unlimited Knowledge Bases: Create unlimited separate knowledge bases, each with its own articles, categories, and tags (great for managing multiple products or departments). Articles Import and Export: Import or export articles and categories using CSV or XML formats for easy migration or backup. AI Smart Search: Display intelligent search results with optional multi-panel sections User Feedback System: Gather valuable insights with article upvote/downvote and feedback forms. Article Links: Turn any article into a link that points to PDFs, external documentation, videos, or other resources. AI Features: Content Gap Analysis AI Quiz Generation – generate quiz drafts from KB articles, then review and edit the title, intro, questions, answers, and explanations before publishing Expand training to include notes, posts, pages, and custom post types Email Notifications for AI insights Human Agent Handoff – lets users escalate from AI to your support team Feedback Buttons – collect thumbs-up/down ratings on AI responses PDF to Articles – upload PDF files and convert them into KB articles with optional AI formatting that organizes content into headings, lists, and paragraphs PDF to Notes – upload PDF files via drag-and-drop or the Media Library and convert them into AI training notes to expand your AI’s knowledge beyond KB articles AI Chat Access Control – restrict who can use AI Chat: everyone, logged-in users only, or specific WordPress roles. Set different access rules for each chat location See the official website for more details on Pro features. ⭐ WALK-THROUGH OF ECHO KNOWLEDGE BASE Watch a quick introduction to Echo Knowledge Base and see it in action: https://www.youtube.com/watch?v=sLwj8FpfBWc ⭐ PROFESSIONAL LAYOUTS INCLUDED Echo Knowledge Base comes with multiple layout options to suit your style: Basic Layout – Clean and simple design Tabs Layout – Organized content in tabbed interface Drill Down Layout – Intuitive navigation through categories Classic Layout – Traditional documentation style Category Focused Layout – Highlight your main categories See our comprehensive documentation here ⭐ ADDITIONAL FEATURES Gutenberg Blocks: Seamlessly integrate knowledge base elements using the WordPress block editor. Flexible Ordering: Order articles and categories alphabetically, by date, or manually with drag-and-drop. SEO Optimization: Built with SEO best practices to help your documentation rank well in search engines. Usage Analytics: Monitor knowledge base traffic and search queries to understand what users need. Interactive Learning: Turn knowledge base articles into quizzes with answer explanations to help readers retain information. Multilingual & RTL Support: Fully compatible with WPML, Polylang, GTranslate, and supports right-to-left languages. Responsive Design: Mobile-friendly and works with any WordPress theme, so your docs look great on all devices. Directory Shortcode: Use a shortcode to display an index of all articles (great for an A-Z index page). Multi-site Compatible: Perfect for WordPress multisite networks – manage documentation across multiple sites. Custom URL Structure: Customize category, tag, and article URLs for a clean and branded structure. Mobile Optimization: Ensures a smooth reading experience on smartphones and tablets. Content Migration: Easily convert existing posts or custom post types into Knowledge Base articles. ⭐ SEO & ACCESSIBILITY OPTIMIZED Echo Knowledge Base is optimized for search engines and adheres to accessibility standards. It supports multiple languages (including RTL scripts) and meets WCAG guidelines, making your documentation usable for a global audience. All layouts are fully responsive and retina-ready, so your knowledge base looks sharp on every device. ⭐ EASY TO STYLE WITH PRE-MADE DESIGNS No coding needed – make it your knowledge base with just a few clicks: 26 Pre-Made Designs: Choose from a variety of professional color schemes and styles. One-Click Theme Switching: Swap layouts (Basic, Tabs, Category-Focused, Classic, Drill Down, Sidebar, Grid, etc.) instantly to find the perfect look. Endless Customization: Further tweak colors, fonts, and styles to match your brand. ⭐ BUILDER COMPATIBILITY Echo Knowledge Base works great with popular page builders: Elementor & Gutenberg: Comes with native blocks and widgets for seamless integration. Other Builders: Fully compatible with Beaver Builder, Divi, Visual Composer, and more. ✅ WHY CHOOSE ECHO KNOWLEDGE BASE? User-Friendly: Designed for ease of use – no coding required and a gentle learning curve. All-in-One Support Hub: Manage documentation, FAQs, quizzes, AI chat, and smart search in one plugin. Professional Design: 26 beautiful, ready-to-use layouts give your docs a polished look out of the box. Highly Customizable: Extensive configuration options to tailor the knowledge base to your needs. Reliable Support: Our friendly, Canadian-based support team is ready to help with any questions. Regular Updates: Continuously improved with new features (our roadmap is packed with upcoming enhancements!). Global Ready: Translate your documentation and serve users in any language with full multilingual support. About Us: We are a Canadian company with over a decade of experience in WordPress and web technologies. We’re passionate about helping you provide better support to your customers.

🇵🇹 VERSÃO EM PORTUGUÊS (PT-PT) E-goi Smart Marketing: O Motor de Crescimento All-in-One para o Seu WordPress! Cansado de ter contactos no seu site que nunca se transformam em vendas? O plugin E-goi Smart Marketing SMS and Newsletters Forms é o seu atalho para o sucesso, transformando o seu website WordPress ou loja WooCommerce numa máquina de marketing e automação integrada. Venda mais, recupere vendas perdidas e automatize a sua comunicação, tudo a partir de um só lugar! 💡 PORQUÊ INICIAR OU MUDAR PARA O E-GOI SMART MARKETING? 1. Captação Múltipla e Compatibilidade Total Chega de widgets, pop-ups e shortcodes de diferentes ferramentas! Simplifique a sua gestão e capte contactos de forma eficaz, em qualquer canal: Captação: Crie Pop-ups, Formulários Simples e Complexos, Widgets e Barra de Subscrição — tudo a partir de um único painel. Comunicação: Use o Connected Sites para ligar o seu site a canais como Web Push, SMS e E-mail. Compatibilidade: Garanta que os seus formulários e elementos de design funcionam com Elementor, Gutenberg, WPBakery Page Builder, Contact Form 7 e Gravity Forms. 2. Integração Profunda com WooCommerce (Track & Engage) O E-goi oferece uma integração de dados de compra profunda para automações que geram receita: Vendas Perdidas: Ative o Track & Engage para monitorizar Carrinhos Abandonados e comportamento de navegação, permitindo automações de recuperação por E-mail e SMS. Visão 360º da Encomenda: Sincronize Produtos e utilize o Converter Encomendas (API Backend) para registar no E-goi o estado exato de todas as compras. Conteúdo Automatizado: Envie campanhas de e-mail sobre um produto automaticamente (requer WooCommerce). 3. Entregabilidade Essencial com E-mail Transacional (SMTP) O seu marketing é inútil se os e-mails não chegarem. Confie a sua reputação de remetente a quem sabe: Fim ao SPAM: Utilize o E-mail Transacional (SMTP) do E-goi para processar todos os e-mails críticos do WordPress e WooCommerce. Relatórios: Melhore a sua taxa de entregabilidade e aceda a relatórios detalhados de envios, aberturas e cliques. 4. Automação Simples e Poderosa com RSS Feed Mantenha a sua audiência a par das novidades, sem ter de criar e-mails manualmente todas as semanas: Feeds Personalizados: Crie RSS Feeds por Categorias, Tags ou Tipo (Artigos/Produtos). Campanhas Automáticas: Transforme esses Feeds em Campanhas RSS Feed automáticas. Conformidade: Garanta a qualidade e a segurança dos seus dados com Double Opt-in (RGPD). Novidades: Conversão de Encomendas (API Backend): Monitorização e sincronização dos estados de encomenda (“Criada”, “Pendente”, “Cancelada”, “Completa” e “Desconhecida”) diretamente com o E-goi. Funcionalidades: Geral: 100% Gratuito, Sincronização automática de contactos, Connected Sites, E-goi Track & Engage, Bloco E-goi para Gutenberg. Captação de Leads: Formulários Simples, Formulários Múltiplos, Barra de Subscrição, Formulários Pop-up, Formulários Widgets. Automação & E-commerce: Conversão de encomenda por estado (API Backend), Campanha E-mail com publicação de artigo, Sincronização produtos Woocommerce. Canais & Conteúdo: Notificações Web Push, RSS Feed por categorias, tags ou produtos. E-mail Transacional (SMTP) E-goi: Envio de todos os e-mails do WordPress e WooCommerce pelo E-goi, com melhor entregabilidade. Compatibilidade: Integração com WooCommerce, CF7, Gravity Forms, Elementor, WPBakery Page Builder. Conformidade: Opção de validação dos contactos com Double Opt-in (RGPD), Associação de Tags a formulários. Add-on: Plugin E-goi SMS Orders Alert/Notifications Requisitos: Plano E-goi com acesso a sua API Key. WordPress na versão 4.7 ou superior. Já tem uma conta E-goi? Criar conta E-goi gratuita 🇬🇧 ENGLISH VERSION (EN-EN) E-goi Smart Marketing: The All-in-One Growth Engine for Your WordPress! Tired of having contacts on your site that never turn into sales? The E-goi Smart Marketing SMS and Newsletters Forms plugin is your shortcut to success, transforming your WordPress website or WooCommerce store into an integrated marketing and automation machine. Sell more, recover lost sales, and automate your communication, all from one place! WHY SWITCH TO E-GOI SMART MARKETING? 1. MULTIPLE LEAD CAPTURE AND FULL COMPATIBILITY No more widgets, pop-ups, and shortcodes from different tools! Simplify your management and capture contacts effectively, across any channel: Multiple Capture: Create Pop-ups, Simple and Complex Forms, Widgets, and Subscription Bar — all from a single panel. Immediate Communication: Use Connected Sites to link your site to multiple E-goi channels, such as Web Push, SMS, and E-mail, re-engaging visitors wherever they are. Full Compatibility: Ensure your forms and design elements work with Elementor, Gutenberg, WPBakery Page Builder, Contact Form 7, and Gravity Forms. 2. DEEP WOOCOMMERCE INTEGRATION (TRACK & ENGAGE) Go beyond the basics. E-goi offers deep purchase data integration for automations that generate revenue: Lost Sales Automation: Activate Track & Engage to monitor Abandoned Carts and real-time browsing behavior, enabling recovery automations via E-mail and SMS. 360º Order View: Synchronize Products and use the Order Conversion (API Backend) to record the exact status of all purchases in E-goi (“Created”, “Pending”, “Canceled”, “Completed” or “Unknown”), allowing for highly segmented post-purchase automations. Automated Content: Send e-mail campaigns about a product automatically as soon as you publish a new article (requires WooCommerce). 3. ESSENTIAL DELIVERABILITY WITH TRANSACTIONAL E-MAIL (SMTP) Your marketing is useless if the emails don’t arrive. Trust your sender reputation to the experts: End SPAM: Use E-goi’s Transactional E-mail (SMTP) to process all critical emails from WordPress and WooCommerce (password recovery, order confirmations). Reports and Trust: Improve your deliverability rate and access detailed reports on sends, opens, and clicks to track transactional performance. 4. SIMPLE AND POWERFUL AUTOMATION WITH RSS FEED Keep your audience up-to-date with news without having to manually create emails every week: Custom Feeds: Create RSS Feeds by Categories, Tags, or Type (Articles/Products). Automatic Campaigns: Transform these Feeds into automatic RSS Feed Campaigns that are sent to your subscribers on a schedule without intervention. Compliance: Ensure the quality and security of your data with the option for contact validation via Double Opt-in (GDPR). What’s new: Order Conversion (API Backend): Monitoring and synchronization of order statuses (“Created”, “Pending”, “Canceled”, “Completed” or “Unknown”) directly with E-goi. Features: Geral: 100% Free, Automatic contact synchronization (incl. custom fields), Connected Sites, E-goi Track & Engage, Gutenberg E-goi Block. Lead Capture: Simple Forms, Multiple Forms (via Connected Sites), Subscription Bar, Pop-up Forms (Visit and Exit Intent), Widget Forms. Automation & E-commerce: Order sync by status (API Backend), E-mail campaign on article publication, WooCommerce product synchronization. Channels & Content: Web Push Notifications, RSS Feed by categories, tags or products. E-goi Transactional E-mail (SMTP): Send all WordPress and WooCommerce e-mails through E-goi for better deliverability. Compatibility: Integrates with WooCommerce, CF7, Gravity Forms, Elementor, WPBakery Page Builder. Compliance: Double Opt-in contact validation (GDPR), Tag association to forms. Add-on: E-goi SMS Orders Alert/Notifications Requirements: E-goi Plan with access to your API Key. WordPress version 4.7 or higher. Do you need an E-goi account ? Click and create a free E-goi account