Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search
Echo Knowledge Base is a powerful documentation tool that helps you create and organize documentation, FAQs, quizzes, and articles. It includes built-in AI search and AI chatbot features and includes comprehensive features to help you build a visually appealing knowledge base. Designed with a modern and professional appearance by default, the plugin offers extensive customization options to align perfectly with your brand identity. FREE KB FEATURES Fast Search Bar: Enable users to find articles quickly with an AJAX-powered search bar. Deep Content Organization: Organize articles into categories and subcategories up to five levels deep. Display articles and categories across tabs or in an intuitive drill-down format. FAQs Layout and Shortcode: Deploy FAQs anywhere on your site with various eye-catching designs. Group questions logically and control their behavior for optimal user engagement. Article Enhancement Tools: Improve user experience with breadcrumbs, next/previous article navigation, print and PDF export options, and more. Table of Contents (TOC): Enhance navigation with a customizable table of contents on article pages for better user experience. Frontend Visual Editor: Customize your Knowledge Base pages live on the front-end with our intuitive visual editor or drag-and-drop Gutenberg blocks. Pre-made Layout Designs: Choose from many beautiful designs and layouts to make your knowledge base both stunning and functional. With dozens of combinations available, you’ll find the perfect look for your site. Most Popular and Recent Articles: Display lists of articles by popularity and recent publication to guide readers to trending and new content. Glossary: Build a centralized dictionary of terms and definitions for your knowledge base. Glossary Terms – Create and manage glossary entries. Published terms are automatically highlighted in your articles with interactive tooltips, helping readers understand key terminology without leaving the page. Glossary Index Shortcode and Block – Display an alphabetical index of all glossary terms on any page using the [epkb-glossary-index] shortcode or the Glossary Index Gutenberg block, with letter navigation and customizable accent color. AI-Generated Glossary Terms (PRO) – Automatically generate glossary terms and definitions from your knowledge base content using AI, saving time and ensuring comprehensive coverage of key terminology. Article Quizzes: Add interactive quizzes to KB articles to reinforce learning and increase engagement. Create custom multiple-choice or true/false questions, add answer explanations, and show published quizzes below the article content. Article Views Counter: Track views with the built-in counter and analyze your most and least popular content to optimize your knowledge base. Customizable Category Archive Page: Customize the category archive page with a custom header, description, and image. FREE AI FEATURES (Optional) All AI features are completely optional and disabled by default. You can enable them at any time if you choose to use AI-powered capabilities. AI Chat (Chatbot): Add a frontend chat dialog where users and visitors can ask questions and get instant AI-powered answers based on on your Knowledge Base, FAQs, internal documentation, notes, and any other source of information. AI Search: When users search, results show relevant KB articles plus an ‘Ask AI’ button to dive deeper with the same query. AI Content Analysis: Automatically analyze your knowledge base articles for quality and optimization. Get AI-powered insights including: Tags Analysis – Optimize article tags and categories for better organization and SEO Readability Score – Evaluate content clarity and structure with AI assistance Learn more. PRO KB FEATURES Advanced Search: Highlight search keywords on article pages, filter search by category, adjust search box styling, and add helper text or links below the search bar. Use advanced search analytics to discover popular queries and identify searches with no results. Granular Content Protection: Control access to documentation based on user groups, WordPress roles, or custom permissions. Seamlessly manage public and private knowledge base content. Unlimited Knowledge Bases: Create unlimited separate knowledge bases, each with its own articles, categories, and tags (great for managing multiple products or departments). Articles Import and Export: Import or export articles and categories using CSV or XML formats for easy migration or backup. AI Smart Search: Display intelligent search results with optional multi-panel sections User Feedback System: Gather valuable insights with article upvote/downvote and feedback forms. Article Links: Turn any article into a link that points to PDFs, external documentation, videos, or other resources. AI Features: Content Gap Analysis AI Quiz Generation – generate quiz drafts from KB articles, then review and edit the title, intro, questions, answers, and explanations before publishing Expand training to include notes, posts, pages, and custom post types Email Notifications for AI insights Human Agent Handoff – lets users escalate from AI to your support team Feedback Buttons – collect thumbs-up/down ratings on AI responses PDF to Articles – upload PDF files and convert them into KB articles with optional AI formatting that organizes content into headings, lists, and paragraphs PDF to Notes – upload PDF files via drag-and-drop or the Media Library and convert them into AI training notes to expand your AI’s knowledge beyond KB articles AI Chat Access Control – restrict who can use AI Chat: everyone, logged-in users only, or specific WordPress roles. Set different access rules for each chat location See the official website for more details on Pro features. ⭐ WALK-THROUGH OF ECHO KNOWLEDGE BASE Watch a quick introduction to Echo Knowledge Base and see it in action: https://www.youtube.com/watch?v=sLwj8FpfBWc ⭐ PROFESSIONAL LAYOUTS INCLUDED Echo Knowledge Base comes with multiple layout options to suit your style: Basic Layout – Clean and simple design Tabs Layout – Organized content in tabbed interface Drill Down Layout – Intuitive navigation through categories Classic Layout – Traditional documentation style Category Focused Layout – Highlight your main categories See our comprehensive documentation here ⭐ ADDITIONAL FEATURES Gutenberg Blocks: Seamlessly integrate knowledge base elements using the WordPress block editor. Flexible Ordering: Order articles and categories alphabetically, by date, or manually with drag-and-drop. SEO Optimization: Built with SEO best practices to help your documentation rank well in search engines. Usage Analytics: Monitor knowledge base traffic and search queries to understand what users need. Interactive Learning: Turn knowledge base articles into quizzes with answer explanations to help readers retain information. Multilingual & RTL Support: Fully compatible with WPML, Polylang, GTranslate, and supports right-to-left languages. Responsive Design: Mobile-friendly and works with any WordPress theme, so your docs look great on all devices. Directory Shortcode: Use a shortcode to display an index of all articles (great for an A-Z index page). Multi-site Compatible: Perfect for WordPress multisite networks – manage documentation across multiple sites. Custom URL Structure: Customize category, tag, and article URLs for a clean and branded structure. Mobile Optimization: Ensures a smooth reading experience on smartphones and tablets. Content Migration: Easily convert existing posts or custom post types into Knowledge Base articles. ⭐ SEO & ACCESSIBILITY OPTIMIZED Echo Knowledge Base is optimized for search engines and adheres to accessibility standards. It supports multiple languages (including RTL scripts) and meets WCAG guidelines, making your documentation usable for a global audience. All layouts are fully responsive and retina-ready, so your knowledge base looks sharp on every device. ⭐ EASY TO STYLE WITH PRE-MADE DESIGNS No coding needed – make it your knowledge base with just a few clicks: 26 Pre-Made Designs: Choose from a variety of professional color schemes and styles. One-Click Theme Switching: Swap layouts (Basic, Tabs, Category-Focused, Classic, Drill Down, Sidebar, Grid, etc.) instantly to find the perfect look. Endless Customization: Further tweak colors, fonts, and styles to match your brand. ⭐ BUILDER COMPATIBILITY Echo Knowledge Base works great with popular page builders: Elementor & Gutenberg: Comes with native blocks and widgets for seamless integration. Other Builders: Fully compatible with Beaver Builder, Divi, Visual Composer, and more. ✅ WHY CHOOSE ECHO KNOWLEDGE BASE? User-Friendly: Designed for ease of use – no coding required and a gentle learning curve. All-in-One Support Hub: Manage documentation, FAQs, quizzes, AI chat, and smart search in one plugin. Professional Design: 26 beautiful, ready-to-use layouts give your docs a polished look out of the box. Highly Customizable: Extensive configuration options to tailor the knowledge base to your needs. Reliable Support: Our friendly, Canadian-based support team is ready to help with any questions. Regular Updates: Continuously improved with new features (our roadmap is packed with upcoming enhancements!). Global Ready: Translate your documentation and serve users in any language with full multilingual support. About Us: We are a Canadian company with over a decade of experience in WordPress and web technologies. We’re passionate about helping you provide better support to your customers.
RAG Chat for Amazon Bedrock
RAG Chat for Amazon Bedrock is a WordPress plugin that seamlessly integrates your WordPress content with Amazon Bedrock Knowledge Bases to create an intelligent RAG (Retrieval-Augmented Generation) chatbot system. Key Features: Direct Amazon Bedrock Integration: Connects directly to Amazon Bedrock Knowledge Bases without external servers Automatic Content Synchronization: Automatically syncs WordPress posts and pages to Amazon Bedrock when content is created, updated, or deleted Real-time Chat Interface: Provides a chat widget for visitors to interact with your content using AI Comprehensive Admin Interface: Four dedicated admin pages for configuration and content management AWS Security: Uses AWS Signature Version 4 authentication for secure API communication Content Management: Track sync status and manage which content is synchronized to Amazon Bedrock How It Works: Configure your AWS credentials and Amazon Bedrock Knowledge Base in the plugin settings New WordPress posts and pages are automatically synchronized to Amazon Bedrock when saved or deleted Existing content can be synchronized using the export function in the Content Management page Visitors can use the chat interface to ask questions about your content Amazon Bedrock retrieves relevant content and generates intelligent responses using your WordPress data Requirements: AWS account with Amazon Bedrock access Amazon Bedrock Knowledge Base configured Valid AWS credentials (Access Key ID and Secret Access Key) Demo: See the plugin in action: Live Demo Troubleshooting Plugin Installation & Setup Issues Plugin activation fails Ensure your WordPress version meets the minimum requirement (6.6+) Check that your PHP version is 7.4 or higher Verify there are no plugin conflicts by temporarily deactivating other plugins The chat interface doesn’t appear on my page Make sure you’ve inserted the shortcode [rag_chat_ab_chat] in the correct location Check that the plugin is activated Verify your AWS credentials are correctly configured in the plugin settings Content Synchronization Issues Content sync is failing Verify your AWS credentials have the correct permissions Check that your Knowledge Base ID and Data Source ID are correct Ensure your Knowledge Base has a “Custom” type data source For existing content, use the “Export Posts and Pages to Amazon Bedrock” feature on the Content Management page Export operation times out If you have many posts and pages, “Export Posts and Pages to Amazon Bedrock” may take a long time and cause timeout errors depending on your PHP settings. To reduce the risk of timeout: Export content in smaller batches by selecting specific date ranges Consider increasing your PHP execution time limit if you have server access Contact your hosting provider if timeout issues persist For large-scale exports, we offer a dedicated bulk export PHP script that runs independently on your server and can handle large volumes of content without web browser timeout limitations. Contact us at https://tally.so/r/3jjoga for more information about our bulk export solution AWS Authentication & Permissions AWS permission errors Double-check all required IAM permissions are granted to your user Verify your AWS Access Key ID and Secret Access Key are correct Ensure your AWS account has access to Amazon Bedrock in the selected region Check the AWS CloudTrail logs for detailed error information AWS Marketplace subscription error If you encounter “Model access is denied” with “aws-marketplace:ViewSubscriptions” permission errors: Your IAM user needs the aws-marketplace:ViewSubscriptions permission Add this permission to your IAM user’s policy Wait 15 minutes after fixing the permissions before trying again This is required for AWS Marketplace subscription completion Model Access & Configuration Model use case details required If you encounter an error like “Model use case details have not been submitted for this account. Fill out the Anthropic use case details form before using the model”: Anthropic requires use case details before using their models Fill out the Anthropic use case details form in your AWS console Wait 15 minutes after submitting before trying again See the AWS documentation: https://docs.aws.amazon.com/bedrock/latest/userguide/model-access.html Inference profile required error If you get an error like “Invocation of model ID anthropic.claude-haiku-4-5-20251001-v1:0 with on-demand throughput isn’t supported. Retry your request with the ID or ARN of an inference profile”: Some models require using inference profiles instead of direct model invocation Use the ID or ARN of an inference profile that contains the model Configure inference profiles in your Amazon Bedrock settings See the AWS documentation: https://docs.aws.amazon.com/bedrock/latest/userguide/cross-region-inference.html Chat responses are not working Verify that your AWS region is correct in the plugin settings Check that your Knowledge Base contains synchronized content Ensure your IAM user has bedrock:RetrieveAndGenerate permissions Try asking questions related to your synchronized content External services This plugin uses the following Amazon Bedrock API endpoints provided by Amazon Web Services, Inc.: PUT https://bedrock-agent.{$region}.amazonaws.com/knowledgebases/{$knowledge_base_id}/datasources/{$data_source_id} Called when a post or page is created or updated. Used to add / update content on Amazon Bedrock. The whole content (post or page) is sent. POST https://bedrock-agent.{$region}.amazonaws.com/knowledgebases/{$knowledge_base_id}/datasources/{$data_source_id}/documents/deleteDocuments Called when a post is deleted or moved to trash. Used to delete content from Amazon Bedrock. Only the post / page ID is sent. POST https://bedrock-agent-runtime.{$region}.amazonaws.com/retrieveAndGenerate Called when a visitor asks a question. Used to generate responses using Amazon Bedrock’s AI. The query that the user enters is sent. The response contains a session ID, and it will be send to this endpoint in the subsequent requests along with the query. Please see the following links for more information about Amazon Web Services: AWS Service Terms AWS Privacy Related Projects This plugin is based on WP RAG (https://github.com/mobalab/wp-rag), which provides RAG functionality using external servers and OpenAI’s APIs. RAG Chat for Amazon Bedrock offers a different approach by integrating directly with Amazon Bedrock Knowledge Bases for users who prefer AWS-native solutions.
