Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search vs Geeky Bot – AI Sales Assistant for WooCommerce

Echo Knowledge Base is a powerful documentation tool that helps you create and organize documentation, FAQs, quizzes, and articles. It includes built-in AI search and AI chatbot features and includes comprehensive features to help you build a visually appealing knowledge base. Designed with a modern and professional appearance by default, the plugin offers extensive customization options to align perfectly with your brand identity. FREE KB FEATURES Fast Search Bar: Enable users to find articles quickly with an AJAX-powered search bar. Deep Content Organization: Organize articles into categories and subcategories up to five levels deep. Display articles and categories across tabs or in an intuitive drill-down format. FAQs Layout and Shortcode: Deploy FAQs anywhere on your site with various eye-catching designs. Group questions logically and control their behavior for optimal user engagement. Article Enhancement Tools: Improve user experience with breadcrumbs, next/previous article navigation, print and PDF export options, and more. Table of Contents (TOC): Enhance navigation with a customizable table of contents on article pages for better user experience. Frontend Visual Editor: Customize your Knowledge Base pages live on the front-end with our intuitive visual editor or drag-and-drop Gutenberg blocks. Pre-made Layout Designs: Choose from many beautiful designs and layouts to make your knowledge base both stunning and functional. With dozens of combinations available, you’ll find the perfect look for your site. Most Popular and Recent Articles: Display lists of articles by popularity and recent publication to guide readers to trending and new content. Glossary: Build a centralized dictionary of terms and definitions for your knowledge base. Glossary Terms – Create and manage glossary entries. Published terms are automatically highlighted in your articles with interactive tooltips, helping readers understand key terminology without leaving the page. Glossary Index Shortcode and Block – Display an alphabetical index of all glossary terms on any page using the [epkb-glossary-index] shortcode or the Glossary Index Gutenberg block, with letter navigation and customizable accent color. AI-Generated Glossary Terms (PRO) – Automatically generate glossary terms and definitions from your knowledge base content using AI, saving time and ensuring comprehensive coverage of key terminology. Article Quizzes: Add interactive quizzes to KB articles to reinforce learning and increase engagement. Create custom multiple-choice or true/false questions, add answer explanations, and show published quizzes below the article content. Article Views Counter: Track views with the built-in counter and analyze your most and least popular content to optimize your knowledge base. Customizable Category Archive Page: Customize the category archive page with a custom header, description, and image. FREE AI FEATURES (Optional) All AI features are completely optional and disabled by default. You can enable them at any time if you choose to use AI-powered capabilities. AI Chat (Chatbot): Add a frontend chat dialog where users and visitors can ask questions and get instant AI-powered answers based on on your Knowledge Base, FAQs, internal documentation, notes, and any other source of information. AI Search: When users search, results show relevant KB articles plus an ‘Ask AI’ button to dive deeper with the same query. AI Content Analysis: Automatically analyze your knowledge base articles for quality and optimization. Get AI-powered insights including: Tags Analysis – Optimize article tags and categories for better organization and SEO Readability Score – Evaluate content clarity and structure with AI assistance Learn more. PRO KB FEATURES Advanced Search: Highlight search keywords on article pages, filter search by category, adjust search box styling, and add helper text or links below the search bar. Use advanced search analytics to discover popular queries and identify searches with no results. Granular Content Protection: Control access to documentation based on user groups, WordPress roles, or custom permissions. Seamlessly manage public and private knowledge base content. Unlimited Knowledge Bases: Create unlimited separate knowledge bases, each with its own articles, categories, and tags (great for managing multiple products or departments). Articles Import and Export: Import or export articles and categories using CSV or XML formats for easy migration or backup. AI Smart Search: Display intelligent search results with optional multi-panel sections User Feedback System: Gather valuable insights with article upvote/downvote and feedback forms. Article Links: Turn any article into a link that points to PDFs, external documentation, videos, or other resources. AI Features: Content Gap Analysis AI Quiz Generation – generate quiz drafts from KB articles, then review and edit the title, intro, questions, answers, and explanations before publishing Expand training to include notes, posts, pages, and custom post types Email Notifications for AI insights Human Agent Handoff – lets users escalate from AI to your support team Feedback Buttons – collect thumbs-up/down ratings on AI responses PDF to Articles – upload PDF files and convert them into KB articles with optional AI formatting that organizes content into headings, lists, and paragraphs PDF to Notes – upload PDF files via drag-and-drop or the Media Library and convert them into AI training notes to expand your AI’s knowledge beyond KB articles AI Chat Access Control – restrict who can use AI Chat: everyone, logged-in users only, or specific WordPress roles. Set different access rules for each chat location See the official website for more details on Pro features. ⭐ WALK-THROUGH OF ECHO KNOWLEDGE BASE Watch a quick introduction to Echo Knowledge Base and see it in action: https://www.youtube.com/watch?v=sLwj8FpfBWc ⭐ PROFESSIONAL LAYOUTS INCLUDED Echo Knowledge Base comes with multiple layout options to suit your style: Basic Layout – Clean and simple design Tabs Layout – Organized content in tabbed interface Drill Down Layout – Intuitive navigation through categories Classic Layout – Traditional documentation style Category Focused Layout – Highlight your main categories See our comprehensive documentation here ⭐ ADDITIONAL FEATURES Gutenberg Blocks: Seamlessly integrate knowledge base elements using the WordPress block editor. Flexible Ordering: Order articles and categories alphabetically, by date, or manually with drag-and-drop. SEO Optimization: Built with SEO best practices to help your documentation rank well in search engines. Usage Analytics: Monitor knowledge base traffic and search queries to understand what users need. Interactive Learning: Turn knowledge base articles into quizzes with answer explanations to help readers retain information. Multilingual & RTL Support: Fully compatible with WPML, Polylang, GTranslate, and supports right-to-left languages. Responsive Design: Mobile-friendly and works with any WordPress theme, so your docs look great on all devices. Directory Shortcode: Use a shortcode to display an index of all articles (great for an A-Z index page). Multi-site Compatible: Perfect for WordPress multisite networks – manage documentation across multiple sites. Custom URL Structure: Customize category, tag, and article URLs for a clean and branded structure. Mobile Optimization: Ensures a smooth reading experience on smartphones and tablets. Content Migration: Easily convert existing posts or custom post types into Knowledge Base articles. ⭐ SEO & ACCESSIBILITY OPTIMIZED Echo Knowledge Base is optimized for search engines and adheres to accessibility standards. It supports multiple languages (including RTL scripts) and meets WCAG guidelines, making your documentation usable for a global audience. All layouts are fully responsive and retina-ready, so your knowledge base looks sharp on every device. ⭐ EASY TO STYLE WITH PRE-MADE DESIGNS No coding needed – make it your knowledge base with just a few clicks: 26 Pre-Made Designs: Choose from a variety of professional color schemes and styles. One-Click Theme Switching: Swap layouts (Basic, Tabs, Category-Focused, Classic, Drill Down, Sidebar, Grid, etc.) instantly to find the perfect look. Endless Customization: Further tweak colors, fonts, and styles to match your brand. ⭐ BUILDER COMPATIBILITY Echo Knowledge Base works great with popular page builders: Elementor & Gutenberg: Comes with native blocks and widgets for seamless integration. Other Builders: Fully compatible with Beaver Builder, Divi, Visual Composer, and more. ✅ WHY CHOOSE ECHO KNOWLEDGE BASE? User-Friendly: Designed for ease of use – no coding required and a gentle learning curve. All-in-One Support Hub: Manage documentation, FAQs, quizzes, AI chat, and smart search in one plugin. Professional Design: 26 beautiful, ready-to-use layouts give your docs a polished look out of the box. Highly Customizable: Extensive configuration options to tailor the knowledge base to your needs. Reliable Support: Our friendly, Canadian-based support team is ready to help with any questions. Regular Updates: Continuously improved with new features (our roadmap is packed with upcoming enhancements!). Global Ready: Translate your documentation and serve users in any language with full multilingual support. About Us: We are a Canadian company with over a decade of experience in WordPress and web technologies. We’re passionate about helping you provide better support to your customers.

Geeky Bot turns a WooCommerce store into a guided shopping experience. A shopper can ask “Show me wireless headphones under $100 that are in stock,” follow with “Which would you recommend for daily commuting?” and then ask “Does the recommended pair support noise cancellation?” Geeky Bot searches visible products, remembers context, explains suitable matches, and answers from WooCommerce data and approved policy pages. It is built as a focused sales assistant—not a generic website chatbot. See Geeky Bot in action See how Geeky Bot helps WooCommerce shoppers find and understand products through natural conversation using real store data. Natural WooCommerce product discovery Help shoppers discover products by: Product name, family, category, price, color, size, stock, and sale status. Use case, shopper preference, and natural long-form requests. Follow-up refinements, synonyms, spelling mistakes, and close matches. Search results remain grounded in products that are visible in the WooCommerce catalog. Product answers shoppers can trust Geeky Bot answers from available WooCommerce descriptions, attributes, variations, prices, and stock. When information is missing, the assistant says so instead of inventing details. Helpful recommendations Geeky Bot can recommend suitable products and explain why they match the shopper’s request. If no exact result exists, it can present clearly labeled close matches or suggest a sensible constraint to remove. Store policy answers Choose which published pages Geeky Bot may use for shipping, refunds, returns, exchanges, warranty, payment, privacy, and other store-policy questions. Policy answers stay isolated to approved sources. Geeky Bot does not crawl arbitrary pages. Storefront shopping assistant The responsive floating widget provides product cards, suggested questions, a configurable timed shopper invitation, clear shopper and assistant message identity, persistent browser-side history, clear-chat control, accessible focus states, reduced-motion support, and scoped styling designed to avoid theme conflicts. A practical setup experience The guided setup checks WooCommerce, builds the product index, selects policy pages, configures the widget, and verifies readiness. Guided Demo creates realistic test questions from the store’s own products. Conversations, insights, and privacy Store owners can review conversations, group unanswered questions, see products opened from chat, export data to CSV, delete stored conversations, configure guest storage and retention, and use WordPress personal-data export and erasure tools. Local mode and optional AI services Core discovery and grounded routing can run locally. Zywrap and OpenAI are optional. API keys are not exposed to storefront JavaScript or displayed again after saving. Geeky Bot Commerce Pro The free plugin helps shoppers find and understand products. Geeky Bot Commerce Pro is a separate paid add-on for buying actions and advanced sales assistance, including variation selection, add to cart, cart management, checkout handoff, order help, product comparison, advanced recommendations, and sales-intent analytics. Screenshots that include Commerce Pro functionality are identified clearly in their captions. Learn more at geekybot.com. Privacy Depending on the settings chosen by the store owner, Geeky Bot may store conversation messages, session identifiers, response intent, product references, policy references, and product-click events in the WordPress database. The plugin provides retention settings, conversation deletion tools, and integration with the WordPress personal-data export and erasure system. Store owners are responsible for describing their configuration and data practices in their own privacy policy. Shopper questions are sent to an external AI provider only when the administrator has selected and configured that provider. External services Geeky Bot can operate in local grounded mode without sending shopper questions to an external AI provider. External requests occur only for optional services selected or used by an administrator. OpenAI When OpenAI mode is selected and an API key is saved, Geeky Bot sends the shopper’s question, a grounding instruction, relevant visible-product summaries, and relevant excerpts from approved policy pages to the OpenAI API to generate the requested answer. Service: https://api.openai.com/ Terms: https://openai.com/policies/terms-of-use/ Privacy: https://openai.com/policies/privacy-policy/ Zywrap When Zywrap mode is selected, Geeky Bot sends the shopper’s question, a grounding instruction, relevant visible-product context, and relevant approved policy-page context to the configured Zywrap HTTPS endpoint to generate the requested answer. No shopper question is sent to Zywrap when local mode is selected. Service: https://www.zywrap.com/ Terms: https://www.zywrap.com/terms Privacy: https://www.zywrap.com/privacy Geeky Bot website When an administrator chooses to view information about Commerce Pro or follow support, documentation, purchase, account, or upgrade links, the browser connects to geekybot.com. Service: https://geekybot.com/ Terms: https://geekybot.com/terms-conditions/ Privacy: https://geekybot.com/privacy-policy/