EasyIT AI Chat vs Storebird AI Chat for WooCommerce

EasyIT AI Chat is the most feature-rich free AI chatbot plugin for WordPress. Drop in [eaic_chat] on any page to add a fully-featured ChatGPT-style assistant — powered by OpenAI, Anthropic Claude, Google Gemini, DeepSeek, or a 100% free local Ollama model. No coding required. You own your data, you control your keys. No tracking, no telemetry, no subscription — ever. 🌐 Website: easyit.com.bd 📺 Tutorials: youtube.com/@easybdit 💬 Community: facebook.com/easybdit 🎯 How It Works (3 Steps) Connect a provider — Add an API key (OpenAI, Claude, Gemini, DeepSeek, Together AI) or point it at a free local Ollama server. No API key needed for Ollama. Drop in a shortcode — Paste [eaic_chat] into any page or post, or just turn on the floating chat button in Settings → UI. No coding required. Done — Visitors get a ChatGPT-style assistant instantly. A built-in Test Chat page lets you try it from the dashboard before it ever reaches a visitor. 🏆 Why EasyIT AI Chat? Actually free, not “freemium” — every feature listed on this page, including the WooCommerce bots, is built into the free plugin. No Pro tier, no feature paywall, no upsell nags. Bring your own key, no markup — connect directly to your chosen AI provider with your own API key, or run Ollama locally for $0. You pay the provider directly, if at all — this plugin is never in the middle of your bill. Not locked to one AI vendor — most chatbot plugins pick a single provider for you. Here, one shortcode attribute (provider="gemini") switches the backend, even per page, anytime. Your data stays yours — zero telemetry to the plugin author, an optional No-Storage Mode, configurable retention, and a built-in GDPR consent gate. WooCommerce-aware, for free — Order Status, Product Q&A, Return/Refund, and Smart Product Finder bots activate automatically once WooCommerce is active; most store-chat plugins charge extra for this. Open source, fully auditable — GPL-2.0-or-later. Read every line yourself; nothing hidden in a compiled or obfuscated bundle. ✨ Supported AI Providers 🦙 Ollama — Run open-source models (Llama, Mistral, Gemma, Qwen, etc.) on your own server. 100% private, 100% free. 🤖 OpenAI (ChatGPT) — GPT-4o, GPT-4o-mini, GPT-4.1, o3, o4-mini and more. 🧠 Anthropic (Claude) — Claude 3.7 Sonnet, Claude 3.5 Sonnet, Claude 3.5 Haiku, Claude 3 Opus. 🔍 DeepSeek — DeepSeek-Chat, DeepSeek-Reasoner. ✦ Google Gemini — Gemini 2.5 Pro, Gemini 2.5 Flash, Gemini 2.0 Flash, Gemini 1.5 Flash. 🔧 Custom Providers — Any OpenAI-compatible endpoint (LM Studio, custom gateway, proxies, etc.). 🚀 Core Features One shortcode, any provider — [eaic_chat provider="gemini"] — switch provider per page, no settings change needed ChatGPT-style UI — Sidebar with conversation history, code blocks with copy button, markdown rendering Auto-title sessions — First message auto-generates a meaningful conversation title via the AI Conversation memory — Sessions saved per logged-in user or guest (cookie-scoped, never cross-user) Custom system prompt — Set globally in settings or override per shortcode Lock system prompt — Prevent front-end prompt injection; admin-configured prompt only Test Connection button — Verify your API key or Ollama URL before going live Rate limiting — Per-user, per-session, and per-IP throttle to prevent abuse Data retention — Auto-purge old conversations after a configurable number of days Context window control — Choose how many previous messages to include per AI request (1–20) Privacy notice — Optional configurable notice linking to your Privacy Policy Lightweight — Assets load only on pages using the shortcode No telemetry — Zero external calls except to the AI provider you choose Open source — GPL-2.0-or-later, fully auditable 💬 Chat UX & Interaction Typing indicator — Smooth 3-dot animated bubble while AI is responding (accent-color matched) Stop & Regenerate — Cancel a response mid-stream with the ⏹ Stop button; re-run with 🔄 Regenerate Message timestamps — HH:MM time shown next to every message label Copy & Download message — Copy or download any AI response with one click; buttons always visible below each message Read aloud (TTS) — 🔊 Speaker button reads any AI message using the browser’s built-in Speech Synthesis API Voice input — 🎤 Microphone button transcribes speech directly into the input field (Web Speech API) Fullscreen mode — Expand the chat widget to full-screen overlay; press Escape to exit Message feedback — 👍 / 👎 buttons below AI responses; ratings stored in your DB Session search — Search box in the sidebar filters conversations by title in real time 🎨 Customization Welcome message — Custom AI greeting bubble when a new chat starts (supports markdown) Suggested questions — Clickable chip buttons that send a question instantly Custom AI avatar — Replace the 🤖 emoji with any image from your Media Library Color customization — Accent, user bubble, and bot bubble colors via color pickers; reset to default in one click Floating chat widget — Fixed launcher button on every page; configurable position (bottom-right / bottom-left) and label Bot profiles — Save named configurations (provider, title, system prompt) and load with [eaic_chat profile="slug"] Multiple providers per site — Different providers on different pages using shortcode attributes 📊 Analytics & Insights Analytics dashboard — Total conversations, total messages, messages today, active chats (7 days), most-used provider 7-day bar chart — Pure CSS message chart — no external libraries Feedback stats — Helpful / Not helpful rating counts from user feedback 🔧 Developer & Admin Tools Shortcode Builder — Visual admin page: configure provider, title, height, system prompt — shortcode updates live, copy with one click Conversation export — Download any conversation as a .txt file Webhook support — POST to any URL after each AI response; JSON payload with session UUID, message, provider, timestamp; optional HMAC-SHA256 signature header Configurable message length — Set max characters per user message (50–4000) 🔒 Security Suite (v2.0) Access restriction — Allow everyone, logged-in users only, or specific WordPress user roles IP blocklist — Block specific IPv4 / IPv6 addresses from sending messages Word filter — Block or warn when a message contains banned words; configurable action Prompt injection detection — Auto-detect and block jailbreak patterns (“ignore all previous instructions”, “DAN mode”, etc.) No-storage mode — Opt out of saving conversations to the database entirely (GDPR-strict setups) Anti-bot math captcha — Simple arithmetic challenge before the first message; no external API or cookies required Abuse alert email — Get an email notification when the rate limit is exceeded; configurable recipient GDPR consent gate — Show an accept banner before the chat activates; consent stored in a browser cookie (365 days) 📚 Knowledge Base (RAG) Document upload — Upload PDF files to a private Knowledge Base; the AI answers questions using only your document data Semantic + keyword search — Queries are matched against document chunks via Ollama embeddings with automatic keyword fallback Accurate counting — “How many X” queries scan every chunk for an exact count — not just the top-K semantic results Context-aware answers — Matched chunks are injected into the system prompt so the AI gives specific, document-grounded answers Admin test tool — Test Query UI lets you inspect which chunks are retrieved for any query before going live Re-process on demand — Change embedding model or chunk settings and reprocess any document without re-uploading 🌐 Ask This Site (v2.5.0) Zero-setup site knowledge — Enable one toggle and the AI automatically learns your published posts/pages (or any public content type) — no manual document upload required Always current — Re-indexes automatically whenever content is published or updated; removed automatically if content is unpublished, made private, or deleted Works on any WordPress site — Not just WooCommerce stores — any site with content can have an AI that already knows it Bulk reindex — One click indexes your entire existing site content in batches, with a progress bar Privacy-respecting by default — Only publicly published, non-password-protected content is ever indexed 🛒 WooCommerce Bots (v2.4.0 — now free!) Everything below used to require the paid Pro add-on. It’s now built into the free plugin — no license, no upsell. Requires WooCommerce to be active. Order Status Bot ([eaic_order_chat]) — Customers check order status by chatting. Guests verify via order number + billing email; logged-in users are verified automatically. Product Q&A Bot ([eaic_product_chat]) — AI answers questions about any product (price, stock, description, variations) using real store data, with keyword search across your catalog. Return/Refund Bot ([eaic_return_chat]) — Conversationally collects the item + reason for a return and files a return request automatically, with an order note added for your team. Smart Product Finder ([eaic_product_finder]) — Natural-language product search (“red dress under $50”) that returns real product cards with add-to-cart links. “Ask Your Store” — Admin-only AI chat (EasyIT AI Chat menu, requires Shop Manager or Admin) that answers questions about revenue, orders, top products, low stock, and new customers from your own store data. Smart Floating Widget — Set the floating widget to “Smart” mode in Settings and it automatically shows the Order Bot on order pages, the Product Bot on product pages, and a general assistant everywhere else. Lead Capture — Optional pre-chat name + email form on the WooCommerce bots; leads are saved to your database and shown on the Analytics page. 🔧 Shortcode Examples Basic usage: [eaic_chat] Specify a provider: [eaic_chat provider=”gemini” title=”Support Bot” height=”500″] Custom system prompt: [eaic_chat provider=”ollama” system_prompt=”You are a helpful gardening assistant.”] Load a saved bot profile: [eaic_chat profile=”support-bot”] Full example: [eaic_chat provider=”openai” title=”Ask Anything” placeholder=”Type your question…” height=”600″ system_prompt=”You are a helpful assistant for our website.”] Available attributes: provider, title, placeholder, system_prompt, height, profile 💡 Use the Shortcode Builder (EasyIT AI Chat → Shortcode Builder) to generate shortcodes visually — no typing required. WooCommerce bots (requires WooCommerce active): [eaic_order_chat] — Order Status Bot [eaic_product_chat] or `[eaic_product_chat product_id="42"]` — Product Q&A Bot [eaic_return_chat] or `[eaic_return_chat order_id="123"]` — Return/Refund Bot [eaic_product_finder] — Smart Product Finder 🔒 Privacy When a user sends a message, it is forwarded to your configured AI provider along with the conversation history. Messages are also stored in your own database so conversations can resume. Nothing is sent to the plugin author. You should mention your chosen provider in your site’s Privacy Policy. External Services This plugin connects to external AI services depending on which provider you configure. No data is transmitted unless a user actively sends a chat message. OpenAI Used when OpenAI is selected as the AI provider. * Service URL: https://api.openai.com/ * Terms of Use: https://openai.com/policies/row-terms-of-use * Privacy Policy: https://openai.com/policies/row-privacy-policy Anthropic (Claude) Used when Anthropic is selected as the AI provider. * Service URL: https://api.anthropic.com/ * Terms of Use: https://www.anthropic.com/legal/consumer-terms * Privacy Policy: https://www.anthropic.com/legal/privacy DeepSeek Used when DeepSeek is selected as the AI provider. * Service URL: https://api.deepseek.com/ * Terms of Use: https://chat.deepseek.com/downloads/DeepSeek%20Terms%20of%20Use.html * Privacy Policy: https://chat.deepseek.com/downloads/DeepSeek%20Privacy%20Policy.html Google Gemini Used when Google Gemini is selected as the AI provider. * Service URL: https://generativelanguage.googleapis.com/ * Terms of Use: https://ai.google.dev/gemini-api/terms * Privacy Policy: https://policies.google.com/privacy Ollama Used when Ollama is selected. Calls your own self-hosted Ollama server URL. No third-party service is involved unless you point it at a remote server. Data sent to external services: The user’s chat message and recent conversation history (last 10 messages). No personal data beyond what the user types is transmitted. WooCommerce bots: When a WooCommerce bot is used, relevant store data needed to answer the question (e.g. order status/items, product details, or — for the admin-only “Ask Your Store” tool — aggregate revenue/order/customer data) is included in the request sent to your configured AI provider. This data never goes anywhere except the AI provider you’ve chosen; it is not sent to the plugin author.

Questions cost sales before checkout—and time after it. Storebird answers both. A shopper is ready to buy, but has one last question. Is it the right size? Is it in stock? Will it arrive in time? Another customer just wants to know where their order is. If nobody answers, the first shopper may leave. The second question lands in your inbox. Storebird is the AI chatbot that knows your WooCommerce store. It turns live products, stock, variations, orders and store information into useful answers. Before the sale, it helps shoppers find the right product and move forward. After the sale, it answers order, delivery and policy questions—without making you type the same reply again. Less chasing. Less hesitation. More customers who know what to do next. Real Questions. Real Store. Real Results. On one real WooCommerce store, Storebird handled 534 customer chats and captured 72 leads. 82% of those conversations were freely typed product questions—not preset buttons. That is the job Storebird is built for: being there at the exact moment a customer needs an answer. Not Another Chatbot That Guesses Generic chatbots read a few pages and hope for the best. Storebird connects directly to WooCommerce, so it can work with the data your store already runs on: Products and variations — help shoppers compare options, sizes, colours and specifications Live prices and stock — show what is available now Product recommendations — turn natural-language questions into matching products with direct links Orders and tracking — let customers securely check order status and delivery information Coupons and policies — explain discounts, shipping, returns and the store information you add When you update a product in WooCommerce, Storebird syncs the change automatically. No scripts to maintain. No chatbot flowcharts to rebuild. No OpenAI API key required. Train Storebird on What Makes Your Store Different Your store is more than product titles and prices. The best answers often live in your shipping rules, return policy, sizing advice, buying guides and the details your team knows by heart. Storebird gives your AI its own knowledge base. You can: Import pages from your website and turn existing store content into answers Add and edit knowledge manually for FAQs, policies, product advice or anything unique to your business Teach product-specific details with notes and corrections attached to individual products Control what the AI uses by activating, updating or removing knowledge whenever you want See which knowledge gets used in customer answers Storebird automatically enriches and reprocesses the knowledge you add. Update a page, correct a product or change your WooCommerce data, and future answers can use the latest version. The more useful knowledge you give Storebird, the more useful Storebird becomes—without rebuilding scripts or chatbot flows. Your own knowledge base is included on every plan: up to 100 pages on Essential and unlimited pages on Pro and Scale. One WooCommerce Brain, Before and After the Sale Storebird does more than answer FAQs. It understands where the customer is in the buying journey. Before checkout, Storebird can answer questions such as: “Which of these products fits what I need?” “Do you have this in my size?” “What is the difference between these two?” “Can this arrive before Saturday?” After checkout, the same assistant can help with: “Where is my order?” “Has my package shipped?” “Can I return this?” “How do I use the product I bought?” Your customer gets a clear next step. You get fewer repetitive questions competing for your attention. AI When It Can. You When It Should. Some conversations need a person. Storebird can hand over the full conversation history and notify you, so the customer does not have to start again. When you are ready to bring more customer communication together, Storebird also supports AI email drafts using live WooCommerce data, two-way WhatsApp conversations, lead capture and one inbox across connected stores and channels. You stay in control of the assistant’s tone, instructions, welcome message and knowledge. Match the widget to your brand, review conversations in the dashboard and let Storebird respond in your customer’s language, with WPML support for multilingual catalogs. Your Store in Your Pocket. Free iOS and Android App. A handoff only helps if you notice it. The Storebird app for iOS and Android sends you a push notification the moment a shopper asks for a human, so you can read the whole conversation, take over from the AI and answer from wherever you are — then resolve the chat or hand it back to the assistant. The app is included with your Storebird account: same login, no extra subscription, no per-seat fee. Get it for iPhone and iPad or Android. See It Answer Before Your Customers Do Do not take our word for it. Install Storebird, connect your store and ask it the hardest product question you received this week. Private test mode keeps the widget visible only to logged-in store administrators until you decide it is ready for shoppers: Install and connect Storebird Let your WooCommerce products sync Ask real customer questions Check the answers yourself Go live when you are ready The plugin is free to install. A Storebird account and paid plan are required to make the assistant available to shoppers. The Pro plan includes a 14-day trial. Your customers already have questions. Give them a reason to keep shopping. Install Storebird and see what it knows External Services This plugin connects to the Storebird API service to provide AI-powered chat functionality. Storebird API This plugin sends data to and receives data from the Storebird API (https://storebird.ai/api) for the following purposes: Data sent: * Product information (names, prices, descriptions, images) – when syncing products * Chat messages from customers – when customers use the chat widget * Visitor information (page URL, session ID) – for chat context * WordPress and WooCommerce version info – during connection setup When data is sent: * On initial plugin connection (automatic or manual) * On product sync (manual trigger in admin) * When products are created/updated in WooCommerce * When customers send messages through the chat widget Service links: * Service website: https://storebird.ai * Terms of Service: https://storebird.ai/terms * Privacy Policy: https://storebird.ai/privacy