EasyIT AI Chat vs Hive Support | AI-Powered Help Desk, Live Chat and Chatbot

EasyIT AI Chat is the most feature-rich free AI chatbot plugin for WordPress. Drop in [eaic_chat] on any page to add a fully-featured ChatGPT-style assistant — powered by OpenAI, Anthropic Claude, Google Gemini, DeepSeek, or a 100% free local Ollama model. No coding required. You own your data, you control your keys. No tracking, no telemetry, no subscription — ever. 🌐 Website: easyit.com.bd 📺 Tutorials: youtube.com/@easybdit 💬 Community: facebook.com/easybdit 🎯 How It Works (3 Steps) Connect a provider — Add an API key (OpenAI, Claude, Gemini, DeepSeek, Together AI) or point it at a free local Ollama server. No API key needed for Ollama. Drop in a shortcode — Paste [eaic_chat] into any page or post, or just turn on the floating chat button in Settings → UI. No coding required. Done — Visitors get a ChatGPT-style assistant instantly. A built-in Test Chat page lets you try it from the dashboard before it ever reaches a visitor. 🏆 Why EasyIT AI Chat? Actually free, not “freemium” — every feature listed on this page, including the WooCommerce bots, is built into the free plugin. No Pro tier, no feature paywall, no upsell nags. Bring your own key, no markup — connect directly to your chosen AI provider with your own API key, or run Ollama locally for $0. You pay the provider directly, if at all — this plugin is never in the middle of your bill. Not locked to one AI vendor — most chatbot plugins pick a single provider for you. Here, one shortcode attribute (provider="gemini") switches the backend, even per page, anytime. Your data stays yours — zero telemetry to the plugin author, an optional No-Storage Mode, configurable retention, and a built-in GDPR consent gate. WooCommerce-aware, for free — Order Status, Product Q&A, Return/Refund, and Smart Product Finder bots activate automatically once WooCommerce is active; most store-chat plugins charge extra for this. Open source, fully auditable — GPL-2.0-or-later. Read every line yourself; nothing hidden in a compiled or obfuscated bundle. ✨ Supported AI Providers 🦙 Ollama — Run open-source models (Llama, Mistral, Gemma, Qwen, etc.) on your own server. 100% private, 100% free. 🤖 OpenAI (ChatGPT) — GPT-4o, GPT-4o-mini, GPT-4.1, o3, o4-mini and more. 🧠 Anthropic (Claude) — Claude 3.7 Sonnet, Claude 3.5 Sonnet, Claude 3.5 Haiku, Claude 3 Opus. 🔍 DeepSeek — DeepSeek-Chat, DeepSeek-Reasoner. ✦ Google Gemini — Gemini 2.5 Pro, Gemini 2.5 Flash, Gemini 2.0 Flash, Gemini 1.5 Flash. 🔧 Custom Providers — Any OpenAI-compatible endpoint (LM Studio, custom gateway, proxies, etc.). 🚀 Core Features One shortcode, any provider — [eaic_chat provider="gemini"] — switch provider per page, no settings change needed ChatGPT-style UI — Sidebar with conversation history, code blocks with copy button, markdown rendering Auto-title sessions — First message auto-generates a meaningful conversation title via the AI Conversation memory — Sessions saved per logged-in user or guest (cookie-scoped, never cross-user) Custom system prompt — Set globally in settings or override per shortcode Lock system prompt — Prevent front-end prompt injection; admin-configured prompt only Test Connection button — Verify your API key or Ollama URL before going live Rate limiting — Per-user, per-session, and per-IP throttle to prevent abuse Data retention — Auto-purge old conversations after a configurable number of days Context window control — Choose how many previous messages to include per AI request (1–20) Privacy notice — Optional configurable notice linking to your Privacy Policy Lightweight — Assets load only on pages using the shortcode No telemetry — Zero external calls except to the AI provider you choose Open source — GPL-2.0-or-later, fully auditable 💬 Chat UX & Interaction Typing indicator — Smooth 3-dot animated bubble while AI is responding (accent-color matched) Stop & Regenerate — Cancel a response mid-stream with the ⏹ Stop button; re-run with 🔄 Regenerate Message timestamps — HH:MM time shown next to every message label Copy & Download message — Copy or download any AI response with one click; buttons always visible below each message Read aloud (TTS) — 🔊 Speaker button reads any AI message using the browser’s built-in Speech Synthesis API Voice input — 🎤 Microphone button transcribes speech directly into the input field (Web Speech API) Fullscreen mode — Expand the chat widget to full-screen overlay; press Escape to exit Message feedback — 👍 / 👎 buttons below AI responses; ratings stored in your DB Session search — Search box in the sidebar filters conversations by title in real time 🎨 Customization Welcome message — Custom AI greeting bubble when a new chat starts (supports markdown) Suggested questions — Clickable chip buttons that send a question instantly Custom AI avatar — Replace the 🤖 emoji with any image from your Media Library Color customization — Accent, user bubble, and bot bubble colors via color pickers; reset to default in one click Floating chat widget — Fixed launcher button on every page; configurable position (bottom-right / bottom-left) and label Bot profiles — Save named configurations (provider, title, system prompt) and load with [eaic_chat profile="slug"] Multiple providers per site — Different providers on different pages using shortcode attributes 📊 Analytics & Insights Analytics dashboard — Total conversations, total messages, messages today, active chats (7 days), most-used provider 7-day bar chart — Pure CSS message chart — no external libraries Feedback stats — Helpful / Not helpful rating counts from user feedback 🔧 Developer & Admin Tools Shortcode Builder — Visual admin page: configure provider, title, height, system prompt — shortcode updates live, copy with one click Conversation export — Download any conversation as a .txt file Webhook support — POST to any URL after each AI response; JSON payload with session UUID, message, provider, timestamp; optional HMAC-SHA256 signature header Configurable message length — Set max characters per user message (50–4000) 🔒 Security Suite (v2.0) Access restriction — Allow everyone, logged-in users only, or specific WordPress user roles IP blocklist — Block specific IPv4 / IPv6 addresses from sending messages Word filter — Block or warn when a message contains banned words; configurable action Prompt injection detection — Auto-detect and block jailbreak patterns (“ignore all previous instructions”, “DAN mode”, etc.) No-storage mode — Opt out of saving conversations to the database entirely (GDPR-strict setups) Anti-bot math captcha — Simple arithmetic challenge before the first message; no external API or cookies required Abuse alert email — Get an email notification when the rate limit is exceeded; configurable recipient GDPR consent gate — Show an accept banner before the chat activates; consent stored in a browser cookie (365 days) 📚 Knowledge Base (RAG) Document upload — Upload PDF files to a private Knowledge Base; the AI answers questions using only your document data Semantic + keyword search — Queries are matched against document chunks via Ollama embeddings with automatic keyword fallback Accurate counting — “How many X” queries scan every chunk for an exact count — not just the top-K semantic results Context-aware answers — Matched chunks are injected into the system prompt so the AI gives specific, document-grounded answers Admin test tool — Test Query UI lets you inspect which chunks are retrieved for any query before going live Re-process on demand — Change embedding model or chunk settings and reprocess any document without re-uploading 🌐 Ask This Site (v2.5.0) Zero-setup site knowledge — Enable one toggle and the AI automatically learns your published posts/pages (or any public content type) — no manual document upload required Always current — Re-indexes automatically whenever content is published or updated; removed automatically if content is unpublished, made private, or deleted Works on any WordPress site — Not just WooCommerce stores — any site with content can have an AI that already knows it Bulk reindex — One click indexes your entire existing site content in batches, with a progress bar Privacy-respecting by default — Only publicly published, non-password-protected content is ever indexed 🛒 WooCommerce Bots (v2.4.0 — now free!) Everything below used to require the paid Pro add-on. It’s now built into the free plugin — no license, no upsell. Requires WooCommerce to be active. Order Status Bot ([eaic_order_chat]) — Customers check order status by chatting. Guests verify via order number + billing email; logged-in users are verified automatically. Product Q&A Bot ([eaic_product_chat]) — AI answers questions about any product (price, stock, description, variations) using real store data, with keyword search across your catalog. Return/Refund Bot ([eaic_return_chat]) — Conversationally collects the item + reason for a return and files a return request automatically, with an order note added for your team. Smart Product Finder ([eaic_product_finder]) — Natural-language product search (“red dress under $50”) that returns real product cards with add-to-cart links. “Ask Your Store” — Admin-only AI chat (EasyIT AI Chat menu, requires Shop Manager or Admin) that answers questions about revenue, orders, top products, low stock, and new customers from your own store data. Smart Floating Widget — Set the floating widget to “Smart” mode in Settings and it automatically shows the Order Bot on order pages, the Product Bot on product pages, and a general assistant everywhere else. Lead Capture — Optional pre-chat name + email form on the WooCommerce bots; leads are saved to your database and shown on the Analytics page. 🔧 Shortcode Examples Basic usage: [eaic_chat] Specify a provider: [eaic_chat provider=”gemini” title=”Support Bot” height=”500″] Custom system prompt: [eaic_chat provider=”ollama” system_prompt=”You are a helpful gardening assistant.”] Load a saved bot profile: [eaic_chat profile=”support-bot”] Full example: [eaic_chat provider=”openai” title=”Ask Anything” placeholder=”Type your question…” height=”600″ system_prompt=”You are a helpful assistant for our website.”] Available attributes: provider, title, placeholder, system_prompt, height, profile 💡 Use the Shortcode Builder (EasyIT AI Chat → Shortcode Builder) to generate shortcodes visually — no typing required. WooCommerce bots (requires WooCommerce active): [eaic_order_chat] — Order Status Bot [eaic_product_chat] or `[eaic_product_chat product_id="42"]` — Product Q&A Bot [eaic_return_chat] or `[eaic_return_chat order_id="123"]` — Return/Refund Bot [eaic_product_finder] — Smart Product Finder 🔒 Privacy When a user sends a message, it is forwarded to your configured AI provider along with the conversation history. Messages are also stored in your own database so conversations can resume. Nothing is sent to the plugin author. You should mention your chosen provider in your site’s Privacy Policy. External Services This plugin connects to external AI services depending on which provider you configure. No data is transmitted unless a user actively sends a chat message. OpenAI Used when OpenAI is selected as the AI provider. * Service URL: https://api.openai.com/ * Terms of Use: https://openai.com/policies/row-terms-of-use * Privacy Policy: https://openai.com/policies/row-privacy-policy Anthropic (Claude) Used when Anthropic is selected as the AI provider. * Service URL: https://api.anthropic.com/ * Terms of Use: https://www.anthropic.com/legal/consumer-terms * Privacy Policy: https://www.anthropic.com/legal/privacy DeepSeek Used when DeepSeek is selected as the AI provider. * Service URL: https://api.deepseek.com/ * Terms of Use: https://chat.deepseek.com/downloads/DeepSeek%20Terms%20of%20Use.html * Privacy Policy: https://chat.deepseek.com/downloads/DeepSeek%20Privacy%20Policy.html Google Gemini Used when Google Gemini is selected as the AI provider. * Service URL: https://generativelanguage.googleapis.com/ * Terms of Use: https://ai.google.dev/gemini-api/terms * Privacy Policy: https://policies.google.com/privacy Ollama Used when Ollama is selected. Calls your own self-hosted Ollama server URL. No third-party service is involved unless you point it at a remote server. Data sent to external services: The user’s chat message and recent conversation history (last 10 messages). No personal data beyond what the user types is transmitted. WooCommerce bots: When a WooCommerce bot is used, relevant store data needed to answer the question (e.g. order status/items, product details, or — for the admin-only “Ask Your Store” tool — aggregate revenue/order/customer data) is included in the request sent to your configured AI provider. This data never goes anywhere except the AI provider you’ve chosen; it is not sent to the plugin author.

Improve your WordPress customer support with Hive Support – a complete AI and human hybrid helpdesk built for modern WordPress businesses. Manage tickets, run live chat, deploy an AI chatbot trained on your own content, and handle every support request from one clean dashboard inside WordPress. ✨ AI that learns from your own content. Upload your documentation, product pages, or TXT and DOCX files. The AI reads from there and gives specific, accurate answers instead of generic ones. 🎫 With a reliable ticket system, easily manage and organize support tasks, reducing confusion and boosting efficiency across your team. With Hive Support’s live chat, enjoy real-time conversations that build stronger customer connections. Automate tasks with customizable triggers to update your workflow and speed up response times. Get real-time insights with agent reports and quickly resolve common queries using canned responses. Stay connected with customers and create a support experience that’s efficient, reliable, and ready for the future. 🚀 Get Pro | Docs ✴️ Hive Support Key Features ✅ Ticket Management System (Free) – Manage unlimited tickets, agents, and customers with customizable filters and statuses. ✅ Business Inbox (Free) – Create and customize multiple support mailboxes. (Web-based and Email Based) ✅ Agent Activity Tracking (Free) – Monitor all activities and agent performance reports in one interface to ensure team productivity and efficient support. ✅ AI Chatbot with RAG Knowledge Base (Pro) – Deploy a 24/7 AI chatbot trained on your own documentation, product pages, and uploaded TXT or DOCX files. Accurate, specific answers every time. ✅ AI to Human Handoff (Pro) – When AI cannot help, customers request a live agent. Your team gets notified instantly and takes over the chat with full conversation history. ✅ Live Agent Takeover (Pro) – Agents can take over any active AI chat directly from the WordPress admin panel in real time. ✅ Support Queue with Real-Time Notifications (Pro) – Every handoff request joins a live support queue visible in your WordPress dashboard. Accept, convert to ticket, or dismiss requests from one place. ✅ All Chat History in One Inbox (Pro) – Every AI chat and live chat conversation is stored and fully searchable in your inbox. Returning visitors pick up right where they left off. ✅ Reply Tickets with AI (Pro) – AI drafts replies to support tickets using your knowledge base. Agents review, edit, and send. ✅ Customizable Chatbot (Pro) – Set a custom bot name, upload an avatar, choose brand colors, write custom instructions, and add pre-defined questions. ✅ Live Chat (Pro) – Enable or disable live chat on any page and customize the chat widget appearance. Control who can use live chat — all visitors or logged-in customers only. More Features of Hive Support Manage Support Agents (Free) – Easily add, edit, and manage support agents with customizable permissions. Track their performance through detailed reports and assign tasks efficiently. Update or remove agent information whenever needed. Ticket Reports (Free) – Access detailed reports to optimize your customer support system. View detailed stats on tickets and agent activities. Analyze all ticket data to improve customer support ticket system efficiency. Email Notifications (Free) – Send customizable email notifications to customers and agents, including subject and body text. Response Templates (Pro) – Create pre-made reply templates for common customer inquiries, allowing your support team to respond quickly and consistently. Manage and customize templates easily, and insert them with a single click to streamline responses. Automation Trigger (Pro) – Automate responses to routine inquiries using customizable templates, allowing your team to focus on more complex issues. Create unlimited automation triggers with IDs and titles for different tasks, and use events, conditions, and actions to streamline ticket management. Custom Ticket Fields (Pro) – Customize ticket forms with fields like text, number, dropdown, radio, and checkbox to capture necessary details. Add options to each field to suit your needs. Agent Performance Reports (Pro) – Track agent performance with reports on opened, closed, and assigned tickets to improve decision-making and productivity. Integration Capabilities (Pro) – Hive Support is fully integrated with Telegram, Slack, Discord, and WhatsApp. Also integrates with WooCommerce, EDD, weDocs, BetterDocs, and OpenAI. 🛡️ GDPR Compliant Helpdesk Hive Support is a WordPress self-hosted helpdesk, that gives you full control and ownership of your data with no reliance on external SaaS. Stay secure and GDPR-compliant. 📌 Why Choose the Hive Support Plugin for your WordPress Website? ⏳ Improved Response Time Hive Support automates tasks like responses, ticket prioritization, and workflows to reduce response times and resolve issues faster. 📑 All-inclusive Analytics and Reporting Gain insights into common issues, response times, and customer satisfaction to improve your support services. 🛡️ Better User Experience Hive Support improves user experience with easy access to live chat, AI chatbot, FAQ, and support tickets, ensuring smooth interactions. 🔗 Integration with Other Tools Hive Support integrates with popular tools like Telegram, Slack, Discord, and WhatsApp, elevating your customer support system’s capability. 📍 Useful Guide for Integrations: Telegram Integration Slack Integration Discord Integration WhatsApp Integration ⚙️ How to Use Hive Support on your WordPress Site We have complete documentation for installing Hive Support on any WordPress website. Follow the tutorial – 👉 How to Install the Hive Support. 🎉 Other Plugins from WPCommerz We offer a range of essential plugins to help you grow your WooCommerce business more efficiently. ✳️ WP Guidant: Use WP Guidant to create multi-step guided selling processes and increase conversion rates effortlessly. ✳️ Darklup: Transform your site with Darklup’s smart dark mode, delivering a sleek and user-friendly experience. ✳️ wcEazy: Boost sales and update your store with wcEazy’s all-in-one solution and powerful modules. ❤️ Loved Hive Support? Join our Facebook Group Learn from our tutorials on Youtube Channel Or rate Hive Support on WordPress Privacy Policy Hive Support uses Appsero SDK to collect some telemetry data upon user’s confirmation. This helps us to troubleshoot problems faster & make product improvements. Appsero SDK does not gather any data by default. The SDK only starts gathering basic telemetry data when a user allows it via the admin notice. We collect the data to ensure a great user experience for all our users. Integrating Appsero SDK DOES NOT IMMEDIATELY start gathering data, without confirmation from users in any case. Learn more about how Appsero collects and uses this data.