Withdrawal Button – Easy Return vs Ecwid by Lightspeed Ecommerce Shopping Cart

Withdrawal Button - WithdrawalButtonEasyReturn is a WooCommerce plugin that allows you to add a withdrawal button fully compliant with the requirements of Directive 2023/2673. The plugin enables your customers to easily withdraw from a purchase directly in the store - no paper forms, no manual return handling, and no confusion. Trusted by 2,200+ e-commerce stores Behind the plugin is a team of returns logistics experts who have implemented solutions in over 2,200 e-commerce stores, including brands such as Decathlon, Media Markt, Tchibo, Tatuum, and Kazar. This experience translates into: proven, real-world workflows features used by thousands of e-commerce stores a solution designed for everyday operations Easy Return transforms a legal obligation into an intuitive and user-friendly experience that: increases customer trust, reduces inquiries to customer support, allows you to maintain full control over returns. Key plugin features required by EU Directive 2023/2673 Withdrawal Button – allows customers to quickly and easily start the withdrawal process. Two-step withdrawal process with decision confirmation - provides an extra confirmation step to minimize the risk of accidental withdrawal submissions. Guest support without login - allows customers to make a withdrawal for purchases made as a guest, without logging in or having an account, using just the order number and email address. Full and partial withdrawals - allows withdrawing from the entire order or selected products, according to the user’s needs. Automatic confirmation of withdrawal submission - immediately notifies both the customer and the store by email that the withdrawal request has been received. Withdrawal Button - WithdrawalButtonEasyReturn: For the store: instantly adapts your store to the requirements of EU Directive 2023/2673 in a seamless and integrated way – the entire withdrawal process takes place within the store, without any additional external tools. For the consumer: convenient and intuitive withdrawal from a purchase, including without logging in, providing an excellent customer experience. Withdrawal Button – WithdrawalButtonEasyReturn makes the withdrawal process simple, secure, and customer-friendly, while giving you full control over returns and ensuring legal compliance. Designed for real-world store operations Full range of features of the Withdrawal Button – WithdrawalButtonEasyReturn plugin Visibility of the withdrawal feature in compliance with Directive 2023/2673 The plugin automatically adds a withdrawal button in key locations – on the order details page, in the footer, and on the return policy page you specify – ensuring it is always easily accessible to the customer. This keeps the process legally compliant and improves user convenience. Informational widget – fewer customer support inquiries A simple visual step-by-step widget shows how the withdrawal and return process works in your store. You can place it on any store page – it provides customers with all necessary information, clears up doubts, and reduces the workload of your customer support team. Customizable withdrawal button to match your store’s style Both the button and the widget can be fully personalized to maintain consistency with your store’s layout. For quick installation and immediate effect, ready-made universal buttons are also available that fit most layouts. Full customization of customer email content You can fully customize the messages sent to customers when a withdrawal is submitted – from content to design. This ensures communication aligns with your brand, and the customer receives a clear, professional notification. Automatic order updates Once a withdrawal is submitted, the order status in WooCommerce is updated automatically. This guarantees full control and orderliness in your system without extra effort. Configurable withdrawal period Allows you to set the timeframe in which a customer can exercise their right to withdraw, either more restrictive or consumer-friendly, depending on your store policy. Withdrawal without leaving the store interface The withdrawal form works within your domain – the customer is not redirected to external pages, increasing security and ensuring a consistent customer experience. Full and partial withdrawals Intuitive handling of withdrawals from the entire order or selected products, making it easier to correctly process refunds, including shipping costs. Custom return reasons Add your own personalized return reasons that best suit your store and products. This helps customers choose the right option and provides you with valuable data on return causes, supporting store optimization. Logging IP addresses and User-Agents for withdrawals Each withdrawal is automatically logged with the customer’s IP address and device information (User-Agent), giving you complete access to customer data for analysis and security purposes. Shipment module (available in selected countries) Through integration with a returns shipment module (available in selected countries), your customers gain a convenient and cost-effective way to return products, while you gain predictability and control over returns – from submission to delivery back to your store or warehouse. Privacy Withdrawal data is stored locally in your store’s database and is not sent to external servers, supporting GDPR compliance and giving you full control over customer data. External Services This plugin communicates with the Easy Return API for the purposes described below. All communication uses HTTPS. Service provider: Easy Return — https://easyreturn.eu Privacy policy: https://easyreturn.eu/plugin-privacy-policy Production: api.easyreturn.eu 1. Store Registration What is sent: Upon your explicit consent (granted via the “Allow and register” button in plugin settings), the following store data is transmitted once to api.easyreturn.eu: Store name, phone number, address (street, city, postal code, state, country) Administrator e-mail address Site domain and WordPress version When: Only when you click “Allow and register”. No data is sent without your approval. Why: Required to activate the Easy Return service and link your store to the return-management platform. 2. Shipment Options What is sent: Your store’s plugin ID (an anonymous UUID generated locally), domain and country code. When: Each time a customer submits a return request. Results are cached for 24 hours. Why: To retrieve the available shipping methods for your store in the Easy Return platform. 3. Return Draft Submission What is sent: When a customer submits a return request, the following data is transmitted to api.easyreturn.eu: Plugin ID (anonymous UUID) Return ID and WooCommerce order ID / order number Customer billing data: full name, e-mail address, phone number, address (city, postal code, state, country) When: Each time a customer submits a return request. Why: Required to create a return draft in the Easy Return platform and initiate the carrier process.

Ecwid Ecommerce Shopping Cart is everything you need to add an online store to your WordPress site. Powerful, easy-to-use and Gutenberg-friendly. Hundreds of thousands of sellers in 175 countries, 45 languages supported. PayPal, Stripe and 70+ more payment options. Real-time shipping integrations. Selling on Instagram and Facebook. Automatic Shipping and Taxes The Ecwid ecommerce plugin integrates with major carriers including USPS, UPS, FedEx, Canada Post, Australia Post, and others to automatically calculate shipping rates. Taxes are also automated and can be set-up in a few clicks. Automated tax rate calculations are available for the U.S., Canada, and EU VAT. Additionally, integration with TaxJar provides automatic sales tax reporting and filing in the U.S. Sell on Facebook and Instagram Add your online store to Facebook and sell to millions of Facebook and Instagram users. No addons needed. Ecwid will automatically synchronize your products, customers, orders and inventory between your WordPress and Facebook storefronts. Join! eCommerce Mobile Apps Ecwid Shopping Cart provides mobile applications for iOS and Android to manage your store and sell on the go. Scan products, track inventory, manage sales and accept payments using your mobile device as a POS station. Your ecommerce data is automatically synchronized with your WordPress shopping cart, Facebook store and other online storefronts. Unlimited Storage, Automatic Backups and Seamless Upgrades With the Ecwid Shopping Cart, your online store data is fully hosted on our secure servers. Regardless of the WordPress hosting service you use, your Ecwid online store includes: unlimited storage regular backups seamless upgrades and security updates So you don’t need to worry about software updates, security patches and server maintenance – we do that for you. Your online store gets all the new ecommerce features and bug fixes automatically. PCI DSS validated Level 1 Service Provider Ecwid Shopping Cart is PCI DSS Level 1 certified, which is the gold standard for e-commerce solutions worldwide. This means that Ecwid helps your online store meet the security requirements of the bank you do business with. Superb Support Friendly and knowledgeable support experts available 24/5 so you can get immediate help when you need it. Support options include email, e-commerce community forums, chat and phone support. Sell Everywhere With Ecwid, you can include your ecommerce shop on multiple websites, blogs, social sites and ecommerce marketplaces like Amazon, eBay and Google Shopping and sell simultaneously everywhere. Add your online store to as many sites as you want, manage it from one place. Mobile Responsive Design Ecwid works great on any WordPress site, especially those running on mobile-optimized themes. Your online store looks perfect on smartphones and automatically adapts to your customer’s screen size: laptops, tablets, smart TVs or smart watches. Hundreds of extensions and powerful API There is a lot of in-house and third party extensions built on the Ecwid Ecommerce APIs. You can find a ready made plugin extending features of your online storefront the way you want or build a custom addon yourself. The existing family of third party plugins include tax automation apps like TaxJar, fulfilment services like ShipStation, customer support tools like LiveChat and many others. Plans start at just $5/mo Start selling ealisy with no big investment. As your online shop grows, Ecwid grows with you. When the time is right, consider upgrading your store to one of our premium plans to get more robust features and preferred support. See also: Ecwid plan and pricing See Ecwid In Action Ecwid Ecommerce Control panel (you will be able to create an Ecwid account) Showcase Ecwid Site www.ecwid.com Terms of usage The plugin uses the Ecwid ecommerce cloud services (www.ecwid.com). Your store data is securely hosted with Ecwid under the terms and conditions listed here: Terms of Service Privacy Policy The plugin uses CDN services by AWS Cloudfront to speed up user stores. It is managed by the Ecwid Terms of Service and Privacy Policy and AWS Customer Agreement.