Dragwyb Click to Chat – AI Chatbot & Social Messaging vs Hive Support | AI-Powered Help Desk, Live Chat and Chatbot

Dragwyb Click to Chat is a multi-channel chat and automated support WordPress plugin designed to connect you with your website visitors. The plugin provides a floating chat widget that supports an AI chatbot alongside multiple messaging and social platforms in one interface. The plugin features an expandable floating button that acts as a central communication hub. Whether you need an AI chatbot to answer automated inquiries, a social messenger redirect, or a direct link to your professional profiles, this plugin handles various channels simultaneously. Live Demo Explore live examples of the plugin in action: 🔗 Click to Chat & AI Chatbot Demo 👉 Check out our other plugin: Flipbox Addon for Elementor – Create animated 3D flip boxes for your WordPress site. 👉 Check out our other plugin: Smart Form Builder – A drag and drop form builder plugin for WordPress. Why Use an AI Chatbot & Multi-Channel Chat Plugin? Deploy an AI chatbot to offer automated customer support. Add a floating WhatsApp or Messenger chat button to WordPress. Allow visitors to contact you from any page via their preferred app. Offer multiple communication options in a single widget. Provide an accessible way for users to submit inquiries. 🤖 Smart AI Chatbot Integration The integrated AI Chatbot allows you to answer common visitor queries automatically. Visitors can chat with the AI natively on your site or switch to a social channel if they need to contact a human representative. 🚀 All-in-One Multi-Channel Widget This widget allows you to offer your customers their preferred choice of communication. It can be used for WooCommerce stores, business portfolios, and service-based websites to capture inquiries across different channels. 💬 Versatile Social Redirect Features The floating button supports a range of redirect options: * Social Messaging: Direct links to popular messaging apps. * Instant Redirects: Transition users from your site to your social chat inboxes. * Direct Voice & Text: Integrated “Click to Call” and SMS functionality for mobile users. * Professional Networks: Quick-access links for business and networking platforms. External services This plugin relies on third-party services to provide artificial intelligence capabilities and to collect optional user feedback. OpenAI API: Used to process natural language queries and generate responses when the OpenAI provider is selected in the settings. When a user interacts with the chatbot, their chat prompts are sent to OpenAI’s servers. Terms of Service Privacy Policy Google Gemini API: Used to process natural language queries and generate responses when the Gemini provider is selected in the settings. When a user interacts with the chatbot, their chat prompts are sent to Google’s servers. Terms of Service Privacy Policy Dragwyb Feedback API: Used to submit optional user feedback and diagnostic reports directly to the developers from the WordPress admin dashboard (https://feedback.dragwyb.com). Data is only sent when the site administrator explicitly submits the feedback form. Supported Communication Channels AI Chatbot (Native) – Automated on-site responses. Social Messaging Apps – Connect via chat platforms (WhatsApp, Messenger, Telegram, etc.). Messenger Redirect – Links to your business chat inboxes. Photo & Video Socials – Direct DMs for visual social networks. Phone (Click to Call) – One-click dialing for voice support. Email & SMS – Traditional communication methods built into the widget. Professional & Work Networks – Links to corporate or creative profiles. Key Features Integrated AI Chatbot: Enable an automated AI assistant to greet visitors and answer questions. Expandable Multi-Channel Widget: A floating chat widget that holds multiple icons alongside your AI bot. Channel Chat Widget: Includes an interactive channel chat widget complete with a customizable greeting message. Custom Social Redirects: Configure where each button directs your visitors. Smart Positioning: Choose bottom-left or bottom-right placement with custom pixel offsets. Device Visibility Control: Display your chat button and AI bot on mobile, desktop, or both. Attention-Grabbing Delay: Set a timer for the floating button to appear after page load. Custom Branding: Adjust colors, button sizes, and icon styles to match your theme. Contribute Dragwyb Click to Chat is an open-source project, and we welcome contributions from the community. GitHub Repository: https://github.com/dragwyb/dragwyb-click-to-chat Report Bugs: Please report any issues or bugs on the GitHub Issues page. Pull Requests: Feel free to fork the repository and submit pull requests for review. Recommended Plugins 🔄 Flipbox Addon for Elementor – Design animated flip boxes and 3D cards inside Elementor. 🧩 Smart Form Builder – A drag and drop form builder plugin for WordPress. Acknowledgements Thanks to the WordPress community for continued inspiration and support. License This plugin is licensed under the GPLv2 or later license. See the LICENSE file for more details.

Improve your WordPress customer support with Hive Support – a complete AI and human hybrid helpdesk built for modern WordPress businesses. Manage tickets, run live chat, deploy an AI chatbot trained on your own content, and handle every support request from one clean dashboard inside WordPress. ✨ AI that learns from your own content. Upload your documentation, product pages, or TXT and DOCX files. The AI reads from there and gives specific, accurate answers instead of generic ones. 🎫 With a reliable ticket system, easily manage and organize support tasks, reducing confusion and boosting efficiency across your team. With Hive Support’s live chat, enjoy real-time conversations that build stronger customer connections. Automate tasks with customizable triggers to update your workflow and speed up response times. Get real-time insights with agent reports and quickly resolve common queries using canned responses. Stay connected with customers and create a support experience that’s efficient, reliable, and ready for the future. 🚀 Get Pro | Docs ✴️ Hive Support Key Features ✅ Ticket Management System (Free) – Manage unlimited tickets, agents, and customers with customizable filters and statuses. ✅ Business Inbox (Free) – Create and customize multiple support mailboxes. (Web-based and Email Based) ✅ Agent Activity Tracking (Free) – Monitor all activities and agent performance reports in one interface to ensure team productivity and efficient support. ✅ AI Chatbot with RAG Knowledge Base (Pro) – Deploy a 24/7 AI chatbot trained on your own documentation, product pages, and uploaded TXT or DOCX files. Accurate, specific answers every time. ✅ AI to Human Handoff (Pro) – When AI cannot help, customers request a live agent. Your team gets notified instantly and takes over the chat with full conversation history. ✅ Live Agent Takeover (Pro) – Agents can take over any active AI chat directly from the WordPress admin panel in real time. ✅ Support Queue with Real-Time Notifications (Pro) – Every handoff request joins a live support queue visible in your WordPress dashboard. Accept, convert to ticket, or dismiss requests from one place. ✅ All Chat History in One Inbox (Pro) – Every AI chat and live chat conversation is stored and fully searchable in your inbox. Returning visitors pick up right where they left off. ✅ Reply Tickets with AI (Pro) – AI drafts replies to support tickets using your knowledge base. Agents review, edit, and send. ✅ Customizable Chatbot (Pro) – Set a custom bot name, upload an avatar, choose brand colors, write custom instructions, and add pre-defined questions. ✅ Live Chat (Pro) – Enable or disable live chat on any page and customize the chat widget appearance. Control who can use live chat — all visitors or logged-in customers only. More Features of Hive Support Manage Support Agents (Free) – Easily add, edit, and manage support agents with customizable permissions. Track their performance through detailed reports and assign tasks efficiently. Update or remove agent information whenever needed. Ticket Reports (Free) – Access detailed reports to optimize your customer support system. View detailed stats on tickets and agent activities. Analyze all ticket data to improve customer support ticket system efficiency. Email Notifications (Free) – Send customizable email notifications to customers and agents, including subject and body text. Response Templates (Pro) – Create pre-made reply templates for common customer inquiries, allowing your support team to respond quickly and consistently. Manage and customize templates easily, and insert them with a single click to streamline responses. Automation Trigger (Pro) – Automate responses to routine inquiries using customizable templates, allowing your team to focus on more complex issues. Create unlimited automation triggers with IDs and titles for different tasks, and use events, conditions, and actions to streamline ticket management. Custom Ticket Fields (Pro) – Customize ticket forms with fields like text, number, dropdown, radio, and checkbox to capture necessary details. Add options to each field to suit your needs. Agent Performance Reports (Pro) – Track agent performance with reports on opened, closed, and assigned tickets to improve decision-making and productivity. Integration Capabilities (Pro) – Hive Support is fully integrated with Telegram, Slack, Discord, and WhatsApp. Also integrates with WooCommerce, EDD, weDocs, BetterDocs, and OpenAI. 🛡️ GDPR Compliant Helpdesk Hive Support is a WordPress self-hosted helpdesk, that gives you full control and ownership of your data with no reliance on external SaaS. Stay secure and GDPR-compliant. 📌 Why Choose the Hive Support Plugin for your WordPress Website? ⏳ Improved Response Time Hive Support automates tasks like responses, ticket prioritization, and workflows to reduce response times and resolve issues faster. 📑 All-inclusive Analytics and Reporting Gain insights into common issues, response times, and customer satisfaction to improve your support services. 🛡️ Better User Experience Hive Support improves user experience with easy access to live chat, AI chatbot, FAQ, and support tickets, ensuring smooth interactions. 🔗 Integration with Other Tools Hive Support integrates with popular tools like Telegram, Slack, Discord, and WhatsApp, elevating your customer support system’s capability. 📍 Useful Guide for Integrations: Telegram Integration Slack Integration Discord Integration WhatsApp Integration ⚙️ How to Use Hive Support on your WordPress Site We have complete documentation for installing Hive Support on any WordPress website. Follow the tutorial – 👉 How to Install the Hive Support. 🎉 Other Plugins from WPCommerz We offer a range of essential plugins to help you grow your WooCommerce business more efficiently. ✳️ WP Guidant: Use WP Guidant to create multi-step guided selling processes and increase conversion rates effortlessly. ✳️ Darklup: Transform your site with Darklup’s smart dark mode, delivering a sleek and user-friendly experience. ✳️ wcEazy: Boost sales and update your store with wcEazy’s all-in-one solution and powerful modules. ❤️ Loved Hive Support? Join our Facebook Group Learn from our tutorials on Youtube Channel Or rate Hive Support on WordPress Privacy Policy Hive Support uses Appsero SDK to collect some telemetry data upon user’s confirmation. This helps us to troubleshoot problems faster & make product improvements. Appsero SDK does not gather any data by default. The SDK only starts gathering basic telemetry data when a user allows it via the admin notice. We collect the data to ensure a great user experience for all our users. Integrating Appsero SDK DOES NOT IMMEDIATELY start gathering data, without confirmation from users in any case. Learn more about how Appsero collects and uses this data.