Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search vs Dollie AI – Connect

Agencies have processes. Ways of working with clients. Preferences for how sites get built, maintained, and reported on. That context — who your clients are, what they care about, which sites they run — is what makes your agency yours. The problem? Most AI tools don’t know any of that. They’re generic. They can explain how WordPress works, but they can’t actually do anything on your sites. And they certainly don’t know that Sarah prefers her reports on Monday mornings, or that Mike’s staging sites haven’t been updated in three weeks. That’s what Dollie changes. Dollie is your Agency HQ for the AI Era — a central place where all your agency knowledge connects to any AI tool. Clients, sites, preferences, project history. When that context lives in one place, AI stops being generic and starts being genuinely useful. This plugin is the bridge. Install it on any WordPress site, hosted anywhere, and it becomes part of your agency brain. AI That Actually Controls WordPress Here’s the difference. Without Dollie, AI can explain wp_query syntax or write a code snippet for you to copy and paste. With Dollie, AI executes real operations on your actual sites: Update plugins across your entire portfolio in natural language Run security scans and get AI-drafted reports for clients Create backups before making changes — automatically Manage content, users, and settings without touching wp-admin Monitor uptime, errors, and site health across all connected sites Execute WP-CLI commands remotely through conversation It’s the difference between AI that talks about WordPress and AI that works in WordPress. Your Agency Brain. Any AI Tool. Dollie doesn’t lock you into one interface. Once your sites are connected, your entire agency context is accessible from wherever you work: Dollie Chat — Natural language, right in the dashboard. Ask questions, run operations, generate reports. No learning curve. MCP — Connect Claude Desktop, VS Code, Cursor, or Claude Code. Your agency context follows you into your development tools. API — Build custom applications, client portals, or internal tools on top of your agency intelligence. Start with chat. Explore MCP when you’re ready. Build on the API if you need to. Same agency brain, different doors. Deep WordPress Intelligence This plugin comes bundled with the Dollie WordPress SDK — over 100 integrations with the plugins agencies use every day. Your AI tools don’t just see WordPress at the surface level. They understand what’s happening inside WooCommerce, Elementor, Gravity Forms, LearnDash, and everything in between. E-commerce — WooCommerce, Easy Digital Downloads, WooCommerce Subscriptions, CartFlows Page Builders — Elementor Pro, Beaver Builder, Divi Builder, Bricks Builder Forms — Gravity Forms, WPForms, Contact Form 7, Fluent Forms, Ninja Forms, Formidable Forms LMS — LearnDash, LifterLMS, LearnPress, Tutor LMS, Sensei LMS, MasterStudy LMS Membership — MemberPress, Paid Memberships Pro, Restrict Content Pro, Ultimate Member CRM & Marketing — FluentCRM, Groundhogg, Jetpack CRM, Mail Mint, Mailpoet Community — BuddyBoss, BuddyPress, bbPress, PeepSo, wpForo And 70+ more — From Advanced Custom Fields to WP Job Manager Have proprietary plugins? The SDK is extensible. Build custom integrations for the tools unique to your agency. Built for How Agencies Actually Work Dollie natively understands agency relationships: Team, Clients, Sites. Connect a site, assign it to a client, and every AI interaction inherits the full context — who the client is, their preferences, their other sites, their history. Ask “Which of Sarah’s sites need plugin updates?” and Dollie knows exactly who Sarah is and which sites belong to her. Ask “Generate this month’s reports for all clients” and every report is personalized with the right context. That’s the difference between a generic tool and an agency headquarters. Works on Any Host This plugin connects your site to Dollie over a secure API. It works wherever WordPress runs — your own servers, WP Engine, Cloudways, SiteGround, Kinsta, or any other host. Your hosting choice stays yours. Dollie adds the intelligence layer on top. Getting Started Sign up for free at getdollie.com Install this plugin on your WordPress site Connect the site from your Dollie dashboard Start a conversation — ask your agent to check site health or generate a report Your agency context is now connected.

Echo Knowledge Base is a powerful documentation tool that helps you create and organize documentation, FAQs, quizzes, and articles. It includes built-in AI search and AI chatbot features and includes comprehensive features to help you build a visually appealing knowledge base. Designed with a modern and professional appearance by default, the plugin offers extensive customization options to align perfectly with your brand identity. FREE KB FEATURES Fast Search Bar: Enable users to find articles quickly with an AJAX-powered search bar. Deep Content Organization: Organize articles into categories and subcategories up to five levels deep. Display articles and categories across tabs or in an intuitive drill-down format. FAQs Layout and Shortcode: Deploy FAQs anywhere on your site with various eye-catching designs. Group questions logically and control their behavior for optimal user engagement. Article Enhancement Tools: Improve user experience with breadcrumbs, next/previous article navigation, print and PDF export options, and more. Table of Contents (TOC): Enhance navigation with a customizable table of contents on article pages for better user experience. Frontend Visual Editor: Customize your Knowledge Base pages live on the front-end with our intuitive visual editor or drag-and-drop Gutenberg blocks. Pre-made Layout Designs: Choose from many beautiful designs and layouts to make your knowledge base both stunning and functional. With dozens of combinations available, you’ll find the perfect look for your site. Most Popular and Recent Articles: Display lists of articles by popularity and recent publication to guide readers to trending and new content. Glossary: Build a centralized dictionary of terms and definitions for your knowledge base. Glossary Terms – Create and manage glossary entries. Published terms are automatically highlighted in your articles with interactive tooltips, helping readers understand key terminology without leaving the page. Glossary Index Shortcode and Block – Display an alphabetical index of all glossary terms on any page using the [epkb-glossary-index] shortcode or the Glossary Index Gutenberg block, with letter navigation and customizable accent color. AI-Generated Glossary Terms (PRO) – Automatically generate glossary terms and definitions from your knowledge base content using AI, saving time and ensuring comprehensive coverage of key terminology. Article Quizzes: Add interactive quizzes to KB articles to reinforce learning and increase engagement. Create custom multiple-choice or true/false questions, add answer explanations, and show published quizzes below the article content. Article Views Counter: Track views with the built-in counter and analyze your most and least popular content to optimize your knowledge base. Customizable Category Archive Page: Customize the category archive page with a custom header, description, and image. FREE AI FEATURES (Optional) All AI features are completely optional and disabled by default. You can enable them at any time if you choose to use AI-powered capabilities. AI Chat (Chatbot): Add a frontend chat dialog where users and visitors can ask questions and get instant AI-powered answers based on on your Knowledge Base, FAQs, internal documentation, notes, and any other source of information. AI Search: When users search, results show relevant KB articles plus an ‘Ask AI’ button to dive deeper with the same query. AI Content Analysis: Automatically analyze your knowledge base articles for quality and optimization. Get AI-powered insights including: Tags Analysis – Optimize article tags and categories for better organization and SEO Readability Score – Evaluate content clarity and structure with AI assistance Learn more. PRO KB FEATURES Advanced Search: Highlight search keywords on article pages, filter search by category, adjust search box styling, and add helper text or links below the search bar. Use advanced search analytics to discover popular queries and identify searches with no results. Granular Content Protection: Control access to documentation based on user groups, WordPress roles, or custom permissions. Seamlessly manage public and private knowledge base content. Unlimited Knowledge Bases: Create unlimited separate knowledge bases, each with its own articles, categories, and tags (great for managing multiple products or departments). Articles Import and Export: Import or export articles and categories using CSV or XML formats for easy migration or backup. AI Smart Search: Display intelligent search results with optional multi-panel sections User Feedback System: Gather valuable insights with article upvote/downvote and feedback forms. Article Links: Turn any article into a link that points to PDFs, external documentation, videos, or other resources. AI Features: Content Gap Analysis AI Quiz Generation – generate quiz drafts from KB articles, then review and edit the title, intro, questions, answers, and explanations before publishing Expand training to include notes, posts, pages, and custom post types Email Notifications for AI insights Human Agent Handoff – lets users escalate from AI to your support team Feedback Buttons – collect thumbs-up/down ratings on AI responses PDF to Articles – upload PDF files and convert them into KB articles with optional AI formatting that organizes content into headings, lists, and paragraphs PDF to Notes – upload PDF files via drag-and-drop or the Media Library and convert them into AI training notes to expand your AI’s knowledge beyond KB articles AI Chat Access Control – restrict who can use AI Chat: everyone, logged-in users only, or specific WordPress roles. Set different access rules for each chat location See the official website for more details on Pro features. ⭐ WALK-THROUGH OF ECHO KNOWLEDGE BASE Watch a quick introduction to Echo Knowledge Base and see it in action: https://www.youtube.com/watch?v=sLwj8FpfBWc ⭐ PROFESSIONAL LAYOUTS INCLUDED Echo Knowledge Base comes with multiple layout options to suit your style: Basic Layout – Clean and simple design Tabs Layout – Organized content in tabbed interface Drill Down Layout – Intuitive navigation through categories Classic Layout – Traditional documentation style Category Focused Layout – Highlight your main categories See our comprehensive documentation here ⭐ ADDITIONAL FEATURES Gutenberg Blocks: Seamlessly integrate knowledge base elements using the WordPress block editor. Flexible Ordering: Order articles and categories alphabetically, by date, or manually with drag-and-drop. SEO Optimization: Built with SEO best practices to help your documentation rank well in search engines. Usage Analytics: Monitor knowledge base traffic and search queries to understand what users need. Interactive Learning: Turn knowledge base articles into quizzes with answer explanations to help readers retain information. Multilingual & RTL Support: Fully compatible with WPML, Polylang, GTranslate, and supports right-to-left languages. Responsive Design: Mobile-friendly and works with any WordPress theme, so your docs look great on all devices. Directory Shortcode: Use a shortcode to display an index of all articles (great for an A-Z index page). Multi-site Compatible: Perfect for WordPress multisite networks – manage documentation across multiple sites. Custom URL Structure: Customize category, tag, and article URLs for a clean and branded structure. Mobile Optimization: Ensures a smooth reading experience on smartphones and tablets. Content Migration: Easily convert existing posts or custom post types into Knowledge Base articles. ⭐ SEO & ACCESSIBILITY OPTIMIZED Echo Knowledge Base is optimized for search engines and adheres to accessibility standards. It supports multiple languages (including RTL scripts) and meets WCAG guidelines, making your documentation usable for a global audience. All layouts are fully responsive and retina-ready, so your knowledge base looks sharp on every device. ⭐ EASY TO STYLE WITH PRE-MADE DESIGNS No coding needed – make it your knowledge base with just a few clicks: 26 Pre-Made Designs: Choose from a variety of professional color schemes and styles. One-Click Theme Switching: Swap layouts (Basic, Tabs, Category-Focused, Classic, Drill Down, Sidebar, Grid, etc.) instantly to find the perfect look. Endless Customization: Further tweak colors, fonts, and styles to match your brand. ⭐ BUILDER COMPATIBILITY Echo Knowledge Base works great with popular page builders: Elementor & Gutenberg: Comes with native blocks and widgets for seamless integration. Other Builders: Fully compatible with Beaver Builder, Divi, Visual Composer, and more. ✅ WHY CHOOSE ECHO KNOWLEDGE BASE? User-Friendly: Designed for ease of use – no coding required and a gentle learning curve. All-in-One Support Hub: Manage documentation, FAQs, quizzes, AI chat, and smart search in one plugin. Professional Design: 26 beautiful, ready-to-use layouts give your docs a polished look out of the box. Highly Customizable: Extensive configuration options to tailor the knowledge base to your needs. Reliable Support: Our friendly, Canadian-based support team is ready to help with any questions. Regular Updates: Continuously improved with new features (our roadmap is packed with upcoming enhancements!). Global Ready: Translate your documentation and serve users in any language with full multilingual support. About Us: We are a Canadian company with over a decade of experience in WordPress and web technologies. We’re passionate about helping you provide better support to your customers.