DearDocs – Documentation, Knowledge Base, Help Center & FAQs vs Instant Knowledge Base – Documentation, Knowledge Base, Help Center & Wiki Resource Center

DearDocs is the ultimate Documentation Plugin for WordPress, designed to help you build a professional Knowledge Base, Help Center, or Support Wiki in minutes. Whether you need to create Technical Documentation, Product User Manuals, or an extensive FAQ section, DearDocs provides a sleek, searchable interface that your users will love. With its AJAX-powered search and hierarchical organization, it transforms your standard WordPress site into a comprehensive Self-Service Support Center. Reduce support tickets by empowering your customers to find answers fast using a high-performance Documentation Knowledge Base. Key Features ⚡ Instant AJAX Documentation Search: A lightning-fast help center search that suggests documentation articles as users type. 📚 Hierarchical Knowledge Base: Organize your support docs effectively with unlimited categories and subcategories for a structured wiki experience. 📑 Table of Contents (TOC): Automatically generate a Table of Contents for your long documentation articles and technical guides. 🧱 Gutenberg Documentation Block: Display your documentation grid anywhere using the native Gutenberg block with 4 professional layout designs. 🔍 SEO Optimized Support Docs: Built with SEO best practices. Semantic HTML and heading structures help your Knowledge Base rank higher in search results. 🎨 Powerful Customization: Adjust your help center sidebar width, content layout, and colors directly from the settings panel. 🧩 Shortcode Support: Use [deardocs], [deardocs_search], [deardocs_toc], and [deardocs_faq] to place your knowledge base anywhere. 📱 Mobile Responsive Help Desk: A fully responsive design ensures your product docs look stunning on mobile, tablet, and desktop. 🛠 Developer Friendly Wiki: Highly extensible with hooks (deardocs_before_content, etc.) and template overrides for a custom support portal. Perfect for creating: * Product Documentation & User Manuals * Company Knowledge Bases & Internal Wikis * Customer Support Centers & Help Desks * API Documentation & Developer Portals * Searchable FAQ Pages

Instant Knowledge Base helps you publish a fast, organized WordPress knowledge base without building a documentation system from scratch. Create help articles, group them into hierarchical Help Topics, add searchable FAQs, and give visitors a clear path to the answer they need. Use it for product documentation, customer support, SaaS onboarding, internal wikis, standard operating procedures, tutorials, troubleshooting guides, and frequently asked questions. The Core plugin includes unlimited knowledge base articles and FAQs, three responsive layouts, AJAX live search, article feedback, access controls, basic analytics, custom ordering, and flexible display options. It works with classic and block themes and can be embedded with a shortcode. A searchable help center for WordPress Visitors can search documentation as they type, browse Help Topics, open related articles, and move through clear breadcrumb navigation. Responsive landing, category, and article templates keep documentation readable on desktops, laptops, tablets, and phones. Three responsive knowledge base layouts Choose the presentation that fits your content: Default: A clean support hub with topic cards, popular articles, and a reading-focused article view. Classic: A familiar documentation layout with structured navigation for larger help libraries. Plain Index: A lightweight, text-first directory for simple documentation and internal knowledge bases. Knowledge base articles and Help Topics Create and manage documentation with a dedicated article post type. Use parent and child Help Topics to build a useful hierarchy, control topic visibility, show or hide empty topics, and manually order topics and articles. WordPress FAQ plugin features Enable the included FAQ system to publish searchable questions and answers. Organize FAQs into categories and output FAQ structured data for eligible content. Search engines determine whether rich results are displayed. Built-in engagement tools Measure article views, collect helpful or not-helpful feedback, review basic search and engagement summaries, and guide readers with popular and related articles. Access and privacy controls Require visitors to log in before viewing the knowledge base, or override access settings for individual articles. Optional consent controls are available for knowledge base analytics, and analytics can be disabled from the plugin settings. Core Features Unlimited articles, FAQs, and FAQ categories Default, Classic, and Plain Index layouts Responsive knowledge base, category, and article pages Live search and search results Hierarchical Help Topics and subtopics Manual Help Topic and article ordering Topic visibility and empty-topic controls Breadcrumbs, related articles, popular articles, views, and feedback Basic search and engagement analytics Global and per-article login requirements FAQ structured data and presentation settings Floating search widget and import/export tools Block-theme and classic-theme compatibility Knowledge base shortcode: [instant_knowledgebase] FAQ shortcode: [ikbase_faqs] WALK-THROUGH: Instant Knowledge Base Tutorial Learn how to install, activate, and configure your knowledge base with our easy step-by-step guide. Instant Knowledge Base Pro The free Core plugin is a complete knowledge base and remains fully functional without an upgrade. Instant Knowledge Base Pro is a separate add-on for businesses, agencies, and documentation teams that need more design control, richer editorial tools, multi-product organization, and deeper reporting. What is included in Pro? Premium layouts: Compact, Content Focus, Help Center Modern, Opt-in Focus, Knowledge Canvas, and other designed experiences. Advanced analytics: Explore search terms, missing-content opportunities, engagement, article performance, funnels, and automated insights. Product documentation: Organize one knowledge base around multiple products, brands, services, or platforms with product-specific landing pages and content filtering. Advanced search interfaces: Add dropdown results, live suggestions, and richer search presentation options. Hero and design controls: Customize hero backgrounds, colors, content, search presentation, typography, and branding in more detail. Content Editor Tools: Insert code, content boxes, media, iFrames, interactive checklists, and single checks. Knowledge base widget: Embed searchable documentation in more locations with the Pro widget shortcode. Video tutorials section: Present product demos, walkthroughs, and training resources inside the help center. Advanced integrations: Connect optional external analytics services and use additional export and reporting tools. PDF exports: Export supported articles and analytics reports as PDFs. Why upgrade to Pro? Upgrade when your help center has outgrown one documentation structure or support decisions need more than basic totals. Pro helps teams: Run documentation for several products from one WordPress site. Match a knowledge base more closely to a company or client brand. Discover unsuccessful searches and missing documentation topics. Create richer tutorials and interactive onboarding workflows. Improve access with widgets and advanced search. Produce reports and exports for teams or clients. Compare Instant Knowledge Base Pro features and plans Support and Documentation Knowledge base documentation Instant Knowledge Base product page Video tutorials WordPress.org support forum