Surface Kit – The All in One Engagement Platform. Sticky Headers, Floating Buttons, AI Chatbot, Popups vs Hive Support | AI-Powered Help Desk, Live Chat and Chatbot

Surface Kit is the unified engagement platform for WordPress. Instead of installing separate plugins for sticky headers, floating buttons, popup builders, and AI chat activate only the features you need from one centralized dashboard. Designed for marketers, agencies, and site owners who want to increase conversions without plugin bloat, Surface Kit combines the most-requested engagement features into a lightweight, high-performance toolkit. Why Surface Kit Stands Out Most engagement plugins make you choose. You want a sticky header? Install one plugin. You want floating buttons? Install another. You want an AI chatbot? That’s a third plugin plus monthly API costs. Surface Kit eliminates that friction. One plugin. One dashboard. One place to activate, customize, and analyze visitor engagement. Compare what Surface Kit replaces: * Traditional sticky header plugins (free/paid variants) * Floating action button builders * Notification and popup platforms * Separate AI chatbot services * Analytics from multiple tools Surface Kit bundles all of this functionality into a single installation with unified analytics. AI Chatbot – Your 24/7 Sales and Support Machine Multi-model AI support means you’re never locked into one provider. Seamlessly switch between OpenAI, Anthropic Claude, and Google Gemini or use multiple models for different purposes. Key Features: * Select your preferred AI provider (OpenAI, Anthropic, Google Gemini) * Secure API proxy routes requests through WordPress to protect API keys * Customizable system instructions and brand voice * Smart trigger controls: auto-open on scroll, exit-intent, or manual * Conversation history persistence across sessions * Built-in conversation logging and analytics * Mobile-responsive chat widget with custom styling * Page-level visibility rules for precise targeting * Rate limiting and cost controls The chatbot learns from your site context. Provide documentation, FAQs, or custom knowledge the AI delivers responses grounded in your actual content. Sticky Navigation – Keep Navigation Accessible Sticky headers improve UX and reduce bounce. Surface Kit’s implementation is universal: works with any theme (Elementor, Divi, Genesis, custom themes), any page builder, and any WordPress setup. Features: * Automatic sticky activation when users scroll past original position * Scroll-aware fade-in and smooth animations * Optional bottom border and drop shadow styling * Scroll progress indicator bar (optional) * Device-specific visibility (show/hide on mobile, tablet, desktop) * Page-level rules: apply sticky to all pages, selected pages, or exclude specific pages * Minimal CSS/JS footprint protects Core Web Vitals * Real-time visual preview in the admin dashboard No CSS selectors required. Point-and-click setup works with any navbar structure. Floating Action Buttons – Direct Communication Channels 11+ button types keep visitors connected to your most important channels. Configure up to 3 active buttons displayed together, or use the orbital hub mode for expandable menus. Supported Actions: * Click-to-Chat (WhatsApp, Messenger, Telegram, Instagram, Facebook, X/Twitter) * Click-to-Call phone integration * Email shortcuts * Scroll-to-top with progress indicator * Custom URL buttons * Messenger/SMS workflows * Social media links Features: * Multi-button orbital hub with custom ordering * Trigger-based display (scroll depth, time delay, exit-intent) * Device targeting and scheduling windows * Page-level include/exclude rules * Custom styling: colors, icons, animations, sizing * Analytics: track opens, clicks, and conversions per button * Pre-filled messages for click-to-chat * Responsive design for all screen sizes Smart Popups – Exit-Intent, Targeted Offers, Lead Capture Display high-converting offers exactly when visitors are ready to act or about to leave. Features: * Exit-intent detection (trigger when cursor moves toward browser exit) * Display triggers: immediate, scroll-based (%, distance), time-delayed * Smart scheduling: set display windows (date ranges, specific times) * Cookie-based frequency control (show once per session, daily, weekly) * Page-level targeting: include/exclude specific pages and post types * Device-specific display rules * Custom form builder for lead capture * Pre-built templates for discounts, lead magnets, announcements Built-in Analytics Dashboard All engagement metrics in one place. No external tools required. Metrics Tracked: * AI Chatbot: message count, conversation duration, resolution rate * Floating Buttons: click-through rate, channel breakdown, conversion source * Popups: impressions, click-through rate, form submissions, conversion rate * Sticky Navigation: scroll depth, interaction patterns * Time ranges: 7 days, 30 days, 90 days, all-time * Device breakdown: desktop, tablet, mobile * Detailed event logs: timestamps, user actions, conversion sources Performance & Security Built for speed and privacy. Lightweight asset delivery: minimal CSS/JS adds <50KB to page weight Lazy loading: engage code only loads when feature is triggered Core Web Vitals optimized: no impact on LCP, INP, or CLS API key security: keys proxied through WordPress backend, never exposed to browser Local storage: all analytics and settings stored in your WordPress database GDPR-friendly: conversation history and analytics remain fully private No external data requests unless explicitly configured Cross-Theme & Builder Compatibility Works with every WordPress theme and page builder. Tested with: * Elementor (Pro & Free) * Divi * GeneratePress * Astra * OceanWP * Beaver Builder * WPBakery * Gutenberg (Block Editor) * Custom themes What’s Included in Free vs Pro Free Version: * Sticky navigation * 1 floating button (limited channels) * Basic popup builder * Keyword-based chatbot (no AI) * 90-day analytics retention * Essential support Pro Features (Premium): * Unlimited floating buttons * Multi-model AI chatbot (OpenAI, Anthropic, Google Gemini) * Conversation history and RAG context * Unlimited analytics retention * Page-level visibility rules for all features * Custom CSS injection * Priority support Real-World Use Cases E-commerce stores: AI chatbot answers product questions, sticky checkout button increases conversions, exit-intent discount popup recovers abandoned carts. SaaS applications: Sticky navigation keeps features accessible, floating chat button reduces support tickets, popups promote feature adoption. Marketing agencies: One dashboard controls engagement for multiple client sites, unified analytics proves ROI to stakeholders. Service businesses: Click-to-call buttons convert visitors, AI chatbot qualifies leads 24/7, sticky booking button is always visible. Content sites & blogs: Exit-intent email capture grows your list, sticky navigation improves content discovery, floating button links to your best-performing content. External Services & API Dependencies Surface Kit integrates with third-party AI services only when you enable the chatbot and provide your own API keys. No data is sent to external servers without explicit configuration. OpenAI API (optional, for chatbot) * Endpoint: https://api.openai.com/v1/chat/completions * Data sent: model selection, system instructions, conversation messages, API key * When: only when enabled and chatbot messages are sent * Terms: https://openai.com/policies/terms-of-use * Privacy: https://openai.com/policies/privacy-policy Anthropic Messages API (optional, for chatbot) * Endpoint: https://api.anthropic.com/v1/messages * Data sent: model selection, system instructions, conversation messages, API key * When: only when enabled and chatbot messages are sent * Terms: https://www.anthropic.com/legal/commercial-terms * Privacy: https://www.anthropic.com/legal/privacy Google Gemini API (optional, for chatbot) * Endpoint: https://generativelanguage.googleapis.com/v1beta/models * Data sent: model selection, system instructions, conversation messages, API key * When: only when enabled and chatbot messages are sent * Terms: https://developers.google.com/terms * Privacy: https://policies.google.com/privacy No requests are made to these services unless the chatbot is explicitly enabled and configured. Privacy & Data Collection To provide proper support and ensure plugin compatibility, Surface Kit may collect limited technical data when you choose to “Verify” your installation or provide feedback during deactivation. This process is optional and helps us improve the user experience. Data we may collect includes: Contact Information: Admin email address for support-related correspondence. Site Identity: Site URL and environment details to troubleshoot compatibility issues. Direct Interactions: Feedback, survey responses, and error reports provided during plugin usage or deactivation. Technical Logs: User agent, PHP/WordPress versions, and installation timestamps to identify bugs and performance bottlenecks. We do not track individual user behavior or share this data with third parties for marketing purposes. Support & Documentation For detailed documentation, setup guides, and troubleshooting, visit: https://getsurfacekit.com/docs Need help? Open a support ticket: https://wordpress.org/support/plugin/surface-kit/ Contributors Special thanks to the WordPress community for feedback and testing. License Surface Kit is released under the GPLv2 or later. See license.txt in the plugin folder or https://www.gnu.org/licenses/gpl-2.0.html for details.

Improve your WordPress customer support with Hive Support – a complete AI and human hybrid helpdesk built for modern WordPress businesses. Manage tickets, run live chat, deploy an AI chatbot trained on your own content, and handle every support request from one clean dashboard inside WordPress. ✨ AI that learns from your own content. Upload your documentation, product pages, or TXT and DOCX files. The AI reads from there and gives specific, accurate answers instead of generic ones. 🎫 With a reliable ticket system, easily manage and organize support tasks, reducing confusion and boosting efficiency across your team. With Hive Support’s live chat, enjoy real-time conversations that build stronger customer connections. Automate tasks with customizable triggers to update your workflow and speed up response times. Get real-time insights with agent reports and quickly resolve common queries using canned responses. Stay connected with customers and create a support experience that’s efficient, reliable, and ready for the future. 🚀 Get Pro | Docs ✴️ Hive Support Key Features ✅ Ticket Management System (Free) – Manage unlimited tickets, agents, and customers with customizable filters and statuses. ✅ Business Inbox (Free) – Create and customize multiple support mailboxes. (Web-based and Email Based) ✅ Agent Activity Tracking (Free) – Monitor all activities and agent performance reports in one interface to ensure team productivity and efficient support. ✅ AI Chatbot with RAG Knowledge Base (Pro) – Deploy a 24/7 AI chatbot trained on your own documentation, product pages, and uploaded TXT or DOCX files. Accurate, specific answers every time. ✅ AI to Human Handoff (Pro) – When AI cannot help, customers request a live agent. Your team gets notified instantly and takes over the chat with full conversation history. ✅ Live Agent Takeover (Pro) – Agents can take over any active AI chat directly from the WordPress admin panel in real time. ✅ Support Queue with Real-Time Notifications (Pro) – Every handoff request joins a live support queue visible in your WordPress dashboard. Accept, convert to ticket, or dismiss requests from one place. ✅ All Chat History in One Inbox (Pro) – Every AI chat and live chat conversation is stored and fully searchable in your inbox. Returning visitors pick up right where they left off. ✅ Reply Tickets with AI (Pro) – AI drafts replies to support tickets using your knowledge base. Agents review, edit, and send. ✅ Customizable Chatbot (Pro) – Set a custom bot name, upload an avatar, choose brand colors, write custom instructions, and add pre-defined questions. ✅ Live Chat (Pro) – Enable or disable live chat on any page and customize the chat widget appearance. Control who can use live chat — all visitors or logged-in customers only. More Features of Hive Support Manage Support Agents (Free) – Easily add, edit, and manage support agents with customizable permissions. Track their performance through detailed reports and assign tasks efficiently. Update or remove agent information whenever needed. Ticket Reports (Free) – Access detailed reports to optimize your customer support system. View detailed stats on tickets and agent activities. Analyze all ticket data to improve customer support ticket system efficiency. Email Notifications (Free) – Send customizable email notifications to customers and agents, including subject and body text. Response Templates (Pro) – Create pre-made reply templates for common customer inquiries, allowing your support team to respond quickly and consistently. Manage and customize templates easily, and insert them with a single click to streamline responses. Automation Trigger (Pro) – Automate responses to routine inquiries using customizable templates, allowing your team to focus on more complex issues. Create unlimited automation triggers with IDs and titles for different tasks, and use events, conditions, and actions to streamline ticket management. Custom Ticket Fields (Pro) – Customize ticket forms with fields like text, number, dropdown, radio, and checkbox to capture necessary details. Add options to each field to suit your needs. Agent Performance Reports (Pro) – Track agent performance with reports on opened, closed, and assigned tickets to improve decision-making and productivity. Integration Capabilities (Pro) – Hive Support is fully integrated with Telegram, Slack, Discord, and WhatsApp. Also integrates with WooCommerce, EDD, weDocs, BetterDocs, and OpenAI. 🛡️ GDPR Compliant Helpdesk Hive Support is a WordPress self-hosted helpdesk, that gives you full control and ownership of your data with no reliance on external SaaS. Stay secure and GDPR-compliant. 📌 Why Choose the Hive Support Plugin for your WordPress Website? ⏳ Improved Response Time Hive Support automates tasks like responses, ticket prioritization, and workflows to reduce response times and resolve issues faster. 📑 All-inclusive Analytics and Reporting Gain insights into common issues, response times, and customer satisfaction to improve your support services. 🛡️ Better User Experience Hive Support improves user experience with easy access to live chat, AI chatbot, FAQ, and support tickets, ensuring smooth interactions. 🔗 Integration with Other Tools Hive Support integrates with popular tools like Telegram, Slack, Discord, and WhatsApp, elevating your customer support system’s capability. 📍 Useful Guide for Integrations: Telegram Integration Slack Integration Discord Integration WhatsApp Integration ⚙️ How to Use Hive Support on your WordPress Site We have complete documentation for installing Hive Support on any WordPress website. Follow the tutorial – 👉 How to Install the Hive Support. 🎉 Other Plugins from WPCommerz We offer a range of essential plugins to help you grow your WooCommerce business more efficiently. ✳️ WP Guidant: Use WP Guidant to create multi-step guided selling processes and increase conversion rates effortlessly. ✳️ Darklup: Transform your site with Darklup’s smart dark mode, delivering a sleek and user-friendly experience. ✳️ wcEazy: Boost sales and update your store with wcEazy’s all-in-one solution and powerful modules. ❤️ Loved Hive Support? Join our Facebook Group Learn from our tutorials on Youtube Channel Or rate Hive Support on WordPress Privacy Policy Hive Support uses Appsero SDK to collect some telemetry data upon user’s confirmation. This helps us to troubleshoot problems faster & make product improvements. Appsero SDK does not gather any data by default. The SDK only starts gathering basic telemetry data when a user allows it via the admin notice. We collect the data to ensure a great user experience for all our users. Integrating Appsero SDK DOES NOT IMMEDIATELY start gathering data, without confirmation from users in any case. Learn more about how Appsero collects and uses this data.