AI Chatbot for WordPress by Customerly vs VigIA – AI Visibility, Analytics & Control

Customerly is the unique platform that blends AI with your live chat to help your team support customers in no time in any language. Use Customerly to: 💬 Live chat with AI to support visitors in real-time. ✉️ Engage and capture more leads automatically with live chat triggers and AI. 📢 Nurture leads by sending automated email marketing with powerful workflows. 👥 Create lists based on your rules and reuse them to send tailored messages. 📧 Send newsletters to your customers with a beautiful email template builder. 😀 Identify automatically your new users and personalize greetings with their name without effort. 💸 Keep your costs under control and save money by adopting a single solution for all your communications via chat and email. 💬 AI Chatbot Collect leads while you sleep and reply to their enquiries via live chat or via email on autopilot. Talk to your customers in real-time with a beautiful, super fast and customizable live chat for your WordPress website. The Customerly Live Chat Software for your WordPress website will help you with: * 🎨 Customizing the live chat to match your brand identity * ✅ Creating greeting messages to help you start a conversation * ✅ Recover visitors about to abandon your website * ✅ Profile your incoming chat messages with more questions * ✅ Getting more demos with meeting booking * ✅ Helping your customers with Knowledge base and AutoReply * 📱Replying on mobile everywhere you go on the Customerly mobile app * 📚Knowledge base builder to support on autopilot your customers 24/7 * 🎥 Video live chat and screen-sharing with your visitors without leaving the page Our Live Chat helps 28.000+ businesses all over the world to deliver the most effective customer service and real-time support. Help your customers find their way with our AI-integrated live chat. Live Chat Save time with canned responses Reduce workloads for your team and quickly reply to repeated requests Canned Responses Answer faster with chat previews Sneak-peek your customers’ messages while they are still typing. You can search for the perfect answer to quickly respond Chat Previews Enrich your chat messages Not just plain text, use our built-in editor to create compelling messages with font styles, inline images and much more Rich Chat Messages Not just text, share any media Drag & drop any file to send them on chat. Your customers will be able to share easily their documents too, like screenshots, PDF quotes, ZIP, videos and much more… Chat Attachments Find any past chat with chat history In your chat history archive, you can find easily any past conversation that includes a certain phrase. Check also a past conversation for a specific customer Chat Archives Enable notifications to instantly reply to your live chats Do not miss any opportunity by turning on web, mobile or email notifications every time you get a new chat Chat Notifications 🎥 Video live chat & screen share Deliver demos straight away, show products easily or fix issues on your customer computers with Customerly ⚡️ Live Chat Engagements Engage with customers on your pages to get more leads and appointment Add Welcome Messages to better engage with your visitors on your website and ask Pre-Chat questions to better profile your incoming leads. Then use Smart Assignment Rules to always assign the message to the right person in the team. Let your visitors book a Book a Meeting directly from the chat. Let your customer find an answer themself with In-Chat Help Center. We are saving more than 80,000 support cases per month to our customers. That’s a million dollar saved in customer support time and salary. ⭐️ Live Chat Dashboard The Conversations Inbox is where the magic happens between you and your customers One single place to connect with your customers 🎨 Live Chat Customization Make your live chat look like yours with wonderful customizations Customize your live chat to match your brand with different Chat Icons. Each agent will be able to customize their profiles. You can also present your company with a Company mission statement The live chat support several Languages that adapts automatically to the customer browser. 🎨 Help Center Deploy a self-service help center with intelligent automation When it comes to customers, a good 50% of them prefer to find an answer themself in an Help Center. Thanks to the In-Chat Search they will be able to search their answer in there without bugging your customer support team. Auto reply instead is going to suggest automatically a solution for them based on their inquiries. Build your Knowledge base with an easy to use and powerful Article Editor, add your Google Tag Manager and observe any Article Feedback 🧐 Improve with Reports Analyze detailed reports on how your customer service team is performing with Team, Chat and Agent Reports. Optimize your knowledge base with reports on the Help Center and understand what they are searching for with Failed Searches Reports Newsletter & Marketing Automation 🤖 Automate emails with workflows Create automation to communicate with your customers along their journey from awareness to advocacy. The Workflow Builder will let you create email sequences easily to nurture your leads or keep engaged your customers. Explore our Workflow Templates to get inspiration on how you can welcome new customers, engage with the current one and nurture prospects. Use powerful Customer Lists to automatically segment your customers based on your rules. Split by city, list, form source, campaign? You name it. The sky is the limit. 📧 Email Marketing Craft, deliver and analyze beautiful email marketing campaigns. With the Customerly Email Marketing suite you will be able to create, send, analyze beautiful marketing campaigns. With 100% Delivery Rate and robust reply system you will get more results from each campaign you send. Build with a fantastic Visual Email Template Builder that will allow you in a few moments to craft responsive email campaigns. Once you sent the one-shot email campaign or an automated one, check the Email Stats and User detailed reporting to see exactly how people are responding to your marketing efforts. WP Live Chat Complete Features List 💬 Live Chat accessible from everywhere 🚀 Super fast live Chat 🎥 Video Live Chat your website visitors 📱 Live chat conversations accessible from your iPhone or Android mobile device 🌈 Change the color of the live chat window ✏️ Customize the icon of the live chat bubble 🤖 Create automated questions to ask in your live chat window ⌚️ Office Hours to show or hide your live chat window when out of office 🧑‍💻 Assign conversations with smart rules 🎇 Live Chat GIF Integration 💬 Allow live chat popup with welcome messages 🌅 3 Backgrounds for your live chat window 🔒 Limit the live chat window to show only to logged users 💬 Set the position of your live chat box 🌍 Ban visitors from chatting to you based on IPAddress 📊 Google Analytics integration to track conversion with the live chat 🔵 Facebook Pixel Event tracking for conversion with the live chat 🖥 Desktop notification when a live chat is received 👥 Add your friend or colleague to your live chat 🧑‍💼 Share notes with other agents on the live chat conversations 📈 Live chat statistics 🗃 Attach files to any live chat 📸 Screenshots creation from the live chat in one click 🔐 Secure Live Chat system 👥 Create different teams to assign your live chat 📸 Screenshots creation from the live chat in one click 🕰 Access historical live chat conversations 🔄 Keep the person logged within the live chat automatically 💾 Offline Live Chat messages stored 📧 Continue conversation even after the live chat with email seamlessly 🔃 Unlimited simultaneous live chat 💾 Unlimited live chat stored How to install the AI Chatbot Translations English Català (Catalan), Dansk (Danish), Nederlands (Dutch), English (Australia) (English (Australia)) English (UK) (English (UK)) Français (French (France)), Deutsch (German), Italiano (Italian), Português do Brasil (Portuguese (Brazil)), Português (Portuguese (Portugal)), Română (Romanian), Español (Spanish (Spain)), Svenska (Swedish), Bahasa Indonesia (Indonesian), Polski (Polish), slovenščina (Slovenian), Tiếng Việt (Vietnamese), Ελληνικά (Greek), Magyar (Hungarian), Русский (Russian), čeština‎ (Czech), Esperanto (Esperanto)

VigIA (Spanish for “lookout” or “watchman”, incorporating “IA” – Spanish for “AI”) is a complete AI visibility toolkit for WordPress. Monitor 60+ AI crawlers, control access to your content, and optimize how AI systems discover and understand your site. What does VigIA do? Scores your AI visibility with a 100-point analyzer covering 20 checks across 5 categories Tracks AI crawlers visiting your site (GPTBot, ClaudeBot, PerplexityBot, and 60+ others) Provides detailed analytics with advanced filters, server-side pagination, and exportable reports with metadata banner Blocks unwanted crawlers via PHP (403 response) Manages robots.txt rules for AI crawlers with compliance monitoring Sends email alerts about crawler activity (daily, weekly, or monthly) Generates llms.txt files to help AI systems understand your site Serves markdown endpoints for posts, pages, taxonomy archives (categories, tags, WooCommerce product categories, custom taxonomies) and WooCommerce products with schema-like data Generates JSON-LD structured data with Site Identity and AI Discovery signals Exposes abilities for AI agents and automation tools (WordPress 6.9+) Key Features AI Visibility Analyzer * 100-point scoring system with letter grades (A+ to F) * 20 individual checks across 5 categories * Access & AI Discovery (37 pts): robots.txt, AI bot directives, Content Signals, llms.txt, sitemap, RSS feed * Structured Data & Semantic Context (25 pts): JSON-LD schemas, Open Graph, Twitter Cards, meta description, canonical URL * Content Structure & Readability (20 pts): heading hierarchy, semantic HTML5, image alt text, content/HTML ratio * AI Interaction & Distribution (8 pts): markdown delivery, AI share buttons * Access Performance (10 pts): TTFB measurement * Smart recommendations with direct links to VigIA features and plugin suggestions * Analyze any page on your site with URL autocomplete selector * Results cached for 24 hours with manual re-analyze option Analytics Dashboard * Total visits, unique crawlers, and pages crawled statistics * Timeline chart with daily breakdown * Category distribution (AI Training, AI Search, AI Assistant, Data Scraper) * Top crawlers and most crawled pages tables with paginated navigation * AI Share & Summarize integration: see share button clicks per page * Recent activity log with content type and HTTP status columns (color coded by status family) * Advanced filters: multi-select crawler picker, content type, HTTP status code, and configurable date range * Server-side pagination with four-button pager (first, previous, next, last) — operates over the full database, not just the latest 500 rows * Period comparison functionality * CSV export with a metadata banner (site name, site URL, export type, date range, export timestamp, applied filters) * “Export filtered CSV” button that downloads exactly what the active filters return, with vigia-filtered-YYYY-MM-DD.csv filename * Content type detection distinguishes Home, Post, Page, Product, custom CPTs, Category archive, Tag archive, Date/Author archive, Feed, Sitemap, REST API, File, Admin / login attempts (/wp-admin, /wp-login.php), WordPress system (admin-ajax, xmlrpc, wp-cron, wp-comments-post), 404 Not found, and Other Crawler Blocking * Block crawlers via PHP with 403 Forbidden response * Quick block dropdown in analytics dashboard * Manage blocks from Extras page * Works on any server (Apache, Nginx, LiteSpeed, etc.) Robots.txt Management * Add Disallow rules for AI crawlers * Visual preview of your robots.txt * Compliance monitoring: see which crawlers ignore your rules * One-click blocking for non-compliant crawlers * Works with both physical and virtual robots.txt Email Alerts * Daily, weekly, or monthly reports * Three detail levels: Minimal, Normal, Complete * Non-compliant crawler warnings * Activity comparison with previous period Markdown for Agents * Serve posts, pages and any public post type as optimized markdown for AI agents * Serve taxonomy archive pages (categories, tags, WooCommerce product categories, custom taxonomies) as markdown — disabled by default, opt in per taxonomy * Dedicated .md URL endpoints (e.g., /your-post.md, /category/news.md, /product-category/electronics.md) * Accept: text/markdown content negotiation on posts and taxonomy archive pages * Discoverability via Link HTTP headers and HTML tags * YAML frontmatter for posts: title, date, modified, author, image, categories, tags, post type, lang * YAML frontmatter for taxonomy terms: title, description, url, type, taxonomy, parent, count, image (term meta), lang * WooCommerce product frontmatter adds schema-like fields: sku, product_type, price, regular_price, sale_price, currency, availability, stock_quantity, rating, rating_count, review_count * Taxonomy term body includes the term description (rendered through the_content), the list of direct child terms in hierarchical taxonomies, and an excerpt of the latest posts/products assigned to the term * Product listings inside product_cat archives include an inline summary with formatted price, “was X” on sale items, star rating and out-of-stock flag * Respects blocking rules (blocked crawlers get 403) and LLMs.txt exclusion filters * Per-term noindex detection from Yoast SEO, Rank Math, All in One SEO and SEOPress * Analytics integration: tracks markdown requests per crawler * X-Markdown-Tokens response header * Filters: vigia_markdown_post_eligible, vigia_markdown_term_eligible, vigia_markdown_term_posts_limit * Follows the Cloudflare Markdown for Agents standard LLMs.txt Generator * Select content by post type with one click * Filter by taxonomies (categories, tags, custom) * Manual include/exclude with AJAX search * Exclude by URL patterns (wildcards supported) * SEO plugin integration (auto-exclude noindex content) * Auto-regeneration (daily, weekly, monthly) * Robots.txt integration (add llms.txt and llms-full.txt references) * Generate llms.txt and llms-full.txt files * Full content or excerpt mode * Compatible with Yoast SEO, Rank Math, All in One SEO, SEOPress, The SEO Framework, and Native SEO NoIndexer JSON-LD Structured Data * Generate WebSite and Organization/Person schema for site identity * AI Discovery: ReadAction pointers to llms.txt, llms-full.txt, and Markdown for Agents endpoints * Social profiles and sameAs links for brand identity across the web * SearchAction for Google sitelinks search box * Media library integration for logo selection * SEO plugin conflict detection (Yoast, Rank Math, AIOSEO, SEOPress, The SEO Framework) * Choose output page (front page or any published page) * Live JSON-LD preview with real-time updates * Smart integration with LLMs.txt and Markdown for Agents features Supported AI Crawlers VigIA monitors 60+ AI crawlers including: OpenAI: GPTBot, OAI-SearchBot, OAI-AdsBot, ChatGPT-User Anthropic: ClaudeBot, Claude-SearchBot, Claude-User, Claude-Code Google: Google-Extended, GoogleOther, Gemini-Deep-Research, Google-NotebookLM Perplexity: PerplexityBot, Perplexity-User Meta: Meta-ExternalAgent, FacebookBot, Meta-WebIndexer Amazon: Amazonbot, Amzn-SearchBot, bedrockbot Mistral: MistralAI-User, MistralAI-Index Microsoft: BingBot ByteDance: Bytespider Apple: Applebot-Extended And many more… Privacy Focused VigIA stores visitor data locally in your WordPress database. No data is sent to external servers. Abilities API VigIA is one of the first WordPress plugins to implement the Abilities API introduced in WordPress 6.9. This API allows AI agents, automation tools, and external systems to discover and interact with VigIA’s functionality in a standardized, secure way. What are Abilities? Abilities are self-contained units of functionality that VigIA exposes through WordPress’s central registry. Each ability has defined inputs, outputs, and permissions, making it easy for automation tools to understand and use them. Available Abilities VigIA registers the following abilities: Analytics vigia/get-crawler-stats – Get statistics about AI crawler visits (total visits, unique crawlers, pages crawled) vigia/get-top-crawlers – Get a ranked list of most active AI crawlers vigia/get-top-pages – Get the most crawled pages on your site Blocking vigia/get-blocked-items – List all blocked crawlers and IP addresses vigia/block-crawler – Block a crawler by User-Agent pattern vigia/unblock-crawler – Remove an existing block Robots.txt vigia/get-robots-rules – Get current AI crawler rules in robots.txt vigia/add-robots-disallow – Add a Disallow directive for a crawler vigia/remove-robots-rule – Remove a robots.txt rule Use Cases Automated monitoring: AI agents can query crawler statistics and alert you to anomalies Reactive blocking: Automation tools can block crawlers that repeatedly ignore robots.txt External dashboards: Aggregate data from multiple WordPress sites with VigIA installed WP-CLI integration: Future command-line access through the Abilities API n8n / Make workflows: Build custom automation flows using VigIA’s abilities Requirements The Abilities API ships with WordPress 6.9 and later. On older WordPress versions, VigIA works normally but abilities and MCP are not available. MCP Server (Model Context Protocol) VigIA exposes its 9 abilities as native MCP tools to any MCP-compatible client (Claude Code, Cursor, Claude Desktop, Codex CLI, Antigravity, Continue, Cline, Zed and similar) using the official WordPress MCP Adapter. The adapter ships bundled with the plugin, so the MCP endpoint is active right after installation — no Composer step or terminal access required. Requirements WordPress 6.9 or later (provides the Abilities API) Quick connect (recommended) Open VigIA > Extras > MCP and click “Generate password and connection commands”. The plugin creates a dedicated Application Password named VigIA MCP and renders ready-to-paste commands for Claude Code, Cursor, Claude Desktop and a generic block (URL + Authorization header) for any other MCP client. The plain password is shown only once. If you lose it, revoke the entry from the same panel and generate a new one. Endpoint https://your-site.example/wp-json/vigia/v1/mcp The endpoint uses HTTP Basic auth with the WordPress Application Password. The user must have the manage_options capability. Connecting Claude Code Quick Connect builds the full command for you. The shape is: claude mcp add --transport http vigia https://your-site.example/wp-json/vigia/v1/mcp --header "Authorization: Basic BASE64_OF_USER_AND_APP_PASSWORD" Claude Code merges the new entry into its config file automatically — no risk of breaking other servers. Connecting Cursor Save the JSON block from Quick Connect as ~/.cursor/mcp.json. You can also reach this file from inside Cursor at Settings → Cursor Settings → MCP. If the file already exists with other content, see “Merging into an existing config file” below. Connecting Claude Desktop Save the JSON block from Quick Connect as claude_desktop_config.json in your user Library (this is not the system Library at the root of the disk): macOS: ~/Library/Application Support/Claude/claude_desktop_config.json Windows: %APPDATA%\Claude\claude_desktop_config.json Linux: ~/.config/Claude/claude_desktop_config.json On macOS, the easiest way to reach the folder is to open Finder, press ⌘ Shift G, paste ~/Library/Application Support/Claude/ and hit Enter. On Windows, press Win+R and run %APPDATA%\Claude. Important: Claude Desktop only speaks stdio to local processes, so the snippet does not connect directly to VigIA over HTTP. Instead it launches a small bridge package (mcp-remote) via npx that proxies the connection. This means you need Node.js installed on the machine. The first run downloads mcp-remote automatically; subsequent runs use the npm cache. If you do not want to install Node.js, connect from Claude Code or Cursor instead — both speak HTTP MCP natively and do not need a bridge. Restart Claude Desktop after saving the file. If the app boots with default preferences, the JSON is malformed — review the file or restore your backup. If Claude Desktop says the entry is “not a valid MCP server configuration”, npx is not in its PATH; check that Node.js is installed and accessible to GUI apps. If the file already exists with other content, see “Merging into an existing config file” below. Merging into an existing config file If your claude_desktop_config.json or ~/.cursor/mcp.json already exists, do not paste the full Quick Connect block on top of it. Pasting on top discards everything else (preferences, other MCP servers) and the app will start with defaults. Always make a backup of the file first. Then open it with any text editor that preserves JSON. There are two scenarios. Scenario 1 — the file has content but no mcpServers block yet. This is common when you have used Claude Desktop before but never configured MCP servers. The file might look like this: { "preferences": { "menuBarEnabled": false, "...": "..." } } Add mcpServers as a sibling property of preferences, separated by a comma. The result should be: { "preferences": { "menuBarEnabled": false, "...": "..." }, "mcpServers": { "vigia": { "command": "npx", "args": [ "-y", "mcp-remote", "https://your-site.example/wp-json/vigia/v1/mcp", "--header", "Authorization: Basic BASE64_OF_USER_AND_APP_PASSWORD" ] } } } The order of preferences and mcpServers is not important, but the comma between them is required. Forgetting the comma makes the JSON invalid and Claude Desktop will start with default preferences. Scenario 2 — the file already has mcpServers with other servers. Add the vigia entry inside the existing mcpServers object, separated from other entries by a comma: "mcpServers": { "other-server": { "...": "..." }, "vigia": { "command": "npx", "args": [ "-y", "mcp-remote", "https://your-site.example/wp-json/vigia/v1/mcp", "--header", "Authorization: Basic BASE64_OF_USER_AND_APP_PASSWORD" ] } } For Cursor the entry is different — Cursor speaks HTTP MCP natively, so its block uses type, url and headers directly inside the server entry instead of the bridge command. The Quick Connect panel renders the right format for each client. Other MCP clients (Codex CLI, Continue, Cline, Antigravity, Zed, custom) Most MCP clients accept HTTP transport with a custom Authorization header. The Quick Connect panel exposes the two raw values you need — the server URL and the Authorization header — so you can drop them into whatever configuration format your client expects. Browser-only assistants without an MCP client (AI Studio, ChatGPT web) cannot connect. They need a desktop or CLI client that speaks MCP over HTTP. Read-only mode If you only want your AI to consult VigIA (not change anything), enable “Read-only mode” in the MCP tab. While on, write actions (block, unblock, robots changes) return a permission denied error. Read actions (statistics, top crawlers, blocked items, robots rules) keep working. The toggle stores a vigia_mcp_read_only option that hooks into the vigia_can_write_via_abilities filter. Developers can still force read-only from a mu-plugin: add_filter( 'vigia_can_write_via_abilities', '__return_false' ); The mu-plugin filter at the default priority takes precedence over the toggle. After connecting Restart your MCP client after adding the server so it picks up the new tools. Then try a few prompts to confirm everything is wired up: “Show me VigIA crawler stats for the last 7 days.” “List the top 5 most crawled pages on this site.” “Add a robots.txt Disallow rule for TestBot and then list the current AI crawler rules.” The third example exercises a read + write + read round-trip, which is the most complete sanity check. Support Need private support or custom development? Do you need one-on-one help, priority troubleshooting, or a custom feature, integration, or tweak built specifically for your site? I offer private support and custom development. Just contact me and tell me what you need. Need help or have suggestions? Official website WordPress support forum YouTube channel Documentation and tutorials Love the plugin? Please leave us a 5-star review and help spread the word! About AyudaWP We are specialists in WordPress security, SEO, AI and performance optimization plugins. We create tools that solve real problems for WordPress site owners while maintaining the highest coding standards and accessibility requirements.