AI Chatbot for WordPress by Customerly vs AI Chatbot & Support Agent

Customerly is the unique platform that blends AI with your live chat to help your team support customers in no time in any language. Use Customerly to: 💬 Live chat with AI to support visitors in real-time. ✉️ Engage and capture more leads automatically with live chat triggers and AI. 📢 Nurture leads by sending automated email marketing with powerful workflows. 👥 Create lists based on your rules and reuse them to send tailored messages. 📧 Send newsletters to your customers with a beautiful email template builder. 😀 Identify automatically your new users and personalize greetings with their name without effort. 💸 Keep your costs under control and save money by adopting a single solution for all your communications via chat and email. 💬 AI Chatbot Collect leads while you sleep and reply to their enquiries via live chat or via email on autopilot. Talk to your customers in real-time with a beautiful, super fast and customizable live chat for your WordPress website. The Customerly Live Chat Software for your WordPress website will help you with: * 🎨 Customizing the live chat to match your brand identity * ✅ Creating greeting messages to help you start a conversation * ✅ Recover visitors about to abandon your website * ✅ Profile your incoming chat messages with more questions * ✅ Getting more demos with meeting booking * ✅ Helping your customers with Knowledge base and AutoReply * 📱Replying on mobile everywhere you go on the Customerly mobile app * 📚Knowledge base builder to support on autopilot your customers 24/7 * 🎥 Video live chat and screen-sharing with your visitors without leaving the page Our Live Chat helps 28.000+ businesses all over the world to deliver the most effective customer service and real-time support. Help your customers find their way with our AI-integrated live chat. Live Chat Save time with canned responses Reduce workloads for your team and quickly reply to repeated requests Canned Responses Answer faster with chat previews Sneak-peek your customers’ messages while they are still typing. You can search for the perfect answer to quickly respond Chat Previews Enrich your chat messages Not just plain text, use our built-in editor to create compelling messages with font styles, inline images and much more Rich Chat Messages Not just text, share any media Drag & drop any file to send them on chat. Your customers will be able to share easily their documents too, like screenshots, PDF quotes, ZIP, videos and much more… Chat Attachments Find any past chat with chat history In your chat history archive, you can find easily any past conversation that includes a certain phrase. Check also a past conversation for a specific customer Chat Archives Enable notifications to instantly reply to your live chats Do not miss any opportunity by turning on web, mobile or email notifications every time you get a new chat Chat Notifications 🎥 Video live chat & screen share Deliver demos straight away, show products easily or fix issues on your customer computers with Customerly ⚡️ Live Chat Engagements Engage with customers on your pages to get more leads and appointment Add Welcome Messages to better engage with your visitors on your website and ask Pre-Chat questions to better profile your incoming leads. Then use Smart Assignment Rules to always assign the message to the right person in the team. Let your visitors book a Book a Meeting directly from the chat. Let your customer find an answer themself with In-Chat Help Center. We are saving more than 80,000 support cases per month to our customers. That’s a million dollar saved in customer support time and salary. ⭐️ Live Chat Dashboard The Conversations Inbox is where the magic happens between you and your customers One single place to connect with your customers 🎨 Live Chat Customization Make your live chat look like yours with wonderful customizations Customize your live chat to match your brand with different Chat Icons. Each agent will be able to customize their profiles. You can also present your company with a Company mission statement The live chat support several Languages that adapts automatically to the customer browser. 🎨 Help Center Deploy a self-service help center with intelligent automation When it comes to customers, a good 50% of them prefer to find an answer themself in an Help Center. Thanks to the In-Chat Search they will be able to search their answer in there without bugging your customer support team. Auto reply instead is going to suggest automatically a solution for them based on their inquiries. Build your Knowledge base with an easy to use and powerful Article Editor, add your Google Tag Manager and observe any Article Feedback 🧐 Improve with Reports Analyze detailed reports on how your customer service team is performing with Team, Chat and Agent Reports. Optimize your knowledge base with reports on the Help Center and understand what they are searching for with Failed Searches Reports Newsletter & Marketing Automation 🤖 Automate emails with workflows Create automation to communicate with your customers along their journey from awareness to advocacy. The Workflow Builder will let you create email sequences easily to nurture your leads or keep engaged your customers. Explore our Workflow Templates to get inspiration on how you can welcome new customers, engage with the current one and nurture prospects. Use powerful Customer Lists to automatically segment your customers based on your rules. Split by city, list, form source, campaign? You name it. The sky is the limit. 📧 Email Marketing Craft, deliver and analyze beautiful email marketing campaigns. With the Customerly Email Marketing suite you will be able to create, send, analyze beautiful marketing campaigns. With 100% Delivery Rate and robust reply system you will get more results from each campaign you send. Build with a fantastic Visual Email Template Builder that will allow you in a few moments to craft responsive email campaigns. Once you sent the one-shot email campaign or an automated one, check the Email Stats and User detailed reporting to see exactly how people are responding to your marketing efforts. WP Live Chat Complete Features List 💬 Live Chat accessible from everywhere 🚀 Super fast live Chat 🎥 Video Live Chat your website visitors 📱 Live chat conversations accessible from your iPhone or Android mobile device 🌈 Change the color of the live chat window ✏️ Customize the icon of the live chat bubble 🤖 Create automated questions to ask in your live chat window ⌚️ Office Hours to show or hide your live chat window when out of office 🧑‍💻 Assign conversations with smart rules 🎇 Live Chat GIF Integration 💬 Allow live chat popup with welcome messages 🌅 3 Backgrounds for your live chat window 🔒 Limit the live chat window to show only to logged users 💬 Set the position of your live chat box 🌍 Ban visitors from chatting to you based on IPAddress 📊 Google Analytics integration to track conversion with the live chat 🔵 Facebook Pixel Event tracking for conversion with the live chat 🖥 Desktop notification when a live chat is received 👥 Add your friend or colleague to your live chat 🧑‍💼 Share notes with other agents on the live chat conversations 📈 Live chat statistics 🗃 Attach files to any live chat 📸 Screenshots creation from the live chat in one click 🔐 Secure Live Chat system 👥 Create different teams to assign your live chat 📸 Screenshots creation from the live chat in one click 🕰 Access historical live chat conversations 🔄 Keep the person logged within the live chat automatically 💾 Offline Live Chat messages stored 📧 Continue conversation even after the live chat with email seamlessly 🔃 Unlimited simultaneous live chat 💾 Unlimited live chat stored How to install the AI Chatbot Translations English Català (Catalan), Dansk (Danish), Nederlands (Dutch), English (Australia) (English (Australia)) English (UK) (English (UK)) Français (French (France)), Deutsch (German), Italiano (Italian), Português do Brasil (Portuguese (Brazil)), Português (Portuguese (Portugal)), Română (Romanian), Español (Spanish (Spain)), Svenska (Swedish), Bahasa Indonesia (Indonesian), Polski (Polish), slovenščina (Slovenian), Tiếng Việt (Vietnamese), Ελληνικά (Greek), Magyar (Hungarian), Русский (Russian), čeština‎ (Czech), Esperanto (Esperanto)

You already know the old kind. A visitor asks a real question, the bot replies with a link to your FAQ page, and the visitor leaves. This is the other kind. Ultimo Bots puts a real AI support agent on your WordPress site. It answers from your own content, and then it does the actual work: books the meeting, looks up the order, saves the lead, and pulls you into the conversation when it matters. You describe it. It builds itself. There is no canvas to drag boxes around on. You open the builder and type what should happen, in your own words: “When someone asks about pricing, explain the plans and offer a demo call. If they want one, book it in my Cal.com and send the lead to HubSpot.” That is the entire build step. The agent is configured from that sentence. No code, no flowcharts, no developer, no agency. Changed your mind? Tell it. That is the edit step too. It doesn’t just answer. It acts. Connect the tools you already run, and the agent uses them mid-conversation: Books appointments in Cal.com, including reschedule and cancel, or hands over your Calendly link Takes payments and manages subscriptions through Stripe links. It can list, change, or cancel a subscription. Card details never enter the chat Saves and finds contacts in HubSpot, and subscribes visitors to Mailchimp with proper double opt-in Answers from your product catalog, with prices and stock, so “do you have this in blue” gets a real answer Calls your own API with your own credentials when you need something nobody else offers Captures leads inside the conversation and emails them to you the second they land Before the agent touches anything private, it emails the visitor a six-digit code and waits for it. Verified first, every time. One agent. Every channel. The same agent runs on your WordPress site, on a shareable chat link, in Facebook Messenger, Instagram DMs, Telegram, and Slack. You train it once and it shows up everywhere. Nothing to duplicate, nothing to keep in sync. It knows your business, and it will not invent Point it at your WordPress site and it reads it. Add PDFs, Word files, spreadsheets, Google Drive, OneDrive, Notion. Every answer is built from your material, and one click re-scans your site whenever it changes. When it does not know something, it says so and offers you instead. That one habit is why people trust it on a live site. It detects the language your visitor is writing in and answers in it. You configure nothing. You stay in control Write your rules in plain words and the agent holds them, even when a visitor pushes back. Watch conversations as they happen and jump in yourself with one click. The agent goes quiet the moment you start typing and picks up again when you leave. Get pinged in Slack, Telegram, Teams, or email whenever someone wants a human. Everything is included Every capability above is on every plan. Plans differ in volume, not in what your agent can do. No per-seat pricing, no per-resolution fees, no “contact sales”. Start with a free trial, then from $19 a month. Live in about two minutes Activate the plugin, answer a few questions, and your agent is on your site. That is the whole setup. External services This plugin connects to external services operated by Ultimo Bots to function. The integration is required to register your site securely and render your AI assistant. Below are the services, what they are used for, and what data is transmitted. Policies for all of them: Terms of Service: https://www.ultimo-bots.com/terms – Privacy Policy: https://www.ultimo-bots.com/privacy 1) Ultimo Bots Portal API – site registration What: https://portal.ultimo-bots.com/api/auth/wordpress/save_secret When: On plugin activation (and retried if the first attempt failed). Purpose: Register your WordPress site and exchange a site-specific identifier used for secure operations. Data sent: site_id (random UUID generated in your WordPress site), site_url (your WordPress home URL), site_secret (random secret generated in your WordPress site), and the admin user’s email, first_name, last_name (used only to prefill the onboarding form; transferred server-side, never placed in a URL). Data received: wordpress_secret_id (an internal identifier) and a one-time connect code (valid 15 minutes, single use). 2) Ultimo Bots Portal API – connect code What: https://portal.ultimo-bots.com/api/auth/wordpress/connect_code When: When you click “Connect to Ultimo Bots” in the plugin settings, and right before the one-time onboarding redirect. Purpose: Mint a fresh one-time connect code so the onboarding can be opened without any personal data in the URL. Data sent: site_id, site_secret, and the admin user’s email, first_name, last_name (prefill, server-side only). Data received: a one-time connect code. 3) Ultimo Bots Portal API – assistant lookup What: https://portal.ultimo-bots.com/api/wordpress/my_bot When: On WP-Admin page loads (throttled to once per 5 minutes), on the plugin settings page, and once daily via WP-Cron. Purpose: Fetch the ID of the assistant connected to this site, so the assistant activates automatically after onboarding. Data sent: site_id, site_secret. Data received: bot_id and its creation status. 4) Ultimo Bots Widget Configuration API What: https://portal.ultimo-bots.com/api/widget_configuration/{bot_id} When: On public page views where the assistant is displayed, and on activation to check whether an existing Bot ID is active. Purpose: Retrieve the widget configuration for your Bot ID (colors, sizes, welcome messages). Data sent: bot_id (path parameter); optionally host_url when provided by the widget for basic operational analytics. Data received: widget configuration JSON. 5) Ultimo Bots Widget Script Host – static asset What: https://robert-kloepsch.github.io/ultimo-bots-widget/dist/bundle.js When: On public page views where the assistant is displayed. Purpose: Load the widget client code. Data sent: standard CDN/HTTP request metadata (IP, user agent) as with any static asset request. Important: This plugin does not accept or store arbitrary HTML/JS/CSS from users. It only stores a Bot ID and generates safe markup internally. The widget script is properly enqueued via WordPress functions. Privacy This plugin communicates with Ultimo Bots services as described in External services. Please review: – Terms of Service: https://www.ultimo-bots.com/terms – Privacy Policy: https://www.ultimo-bots.com/privacy