AI Chatbot for WordPress by Customerly vs AI Chatbot & Semantic Search

Customerly is the unique platform that blends AI with your live chat to help your team support customers in no time in any language. Use Customerly to: 💬 Live chat with AI to support visitors in real-time. ✉️ Engage and capture more leads automatically with live chat triggers and AI. 📢 Nurture leads by sending automated email marketing with powerful workflows. 👥 Create lists based on your rules and reuse them to send tailored messages. 📧 Send newsletters to your customers with a beautiful email template builder. 😀 Identify automatically your new users and personalize greetings with their name without effort. 💸 Keep your costs under control and save money by adopting a single solution for all your communications via chat and email. 💬 AI Chatbot Collect leads while you sleep and reply to their enquiries via live chat or via email on autopilot. Talk to your customers in real-time with a beautiful, super fast and customizable live chat for your WordPress website. The Customerly Live Chat Software for your WordPress website will help you with: * 🎨 Customizing the live chat to match your brand identity * ✅ Creating greeting messages to help you start a conversation * ✅ Recover visitors about to abandon your website * ✅ Profile your incoming chat messages with more questions * ✅ Getting more demos with meeting booking * ✅ Helping your customers with Knowledge base and AutoReply * 📱Replying on mobile everywhere you go on the Customerly mobile app * 📚Knowledge base builder to support on autopilot your customers 24/7 * 🎥 Video live chat and screen-sharing with your visitors without leaving the page Our Live Chat helps 28.000+ businesses all over the world to deliver the most effective customer service and real-time support. Help your customers find their way with our AI-integrated live chat. Live Chat Save time with canned responses Reduce workloads for your team and quickly reply to repeated requests Canned Responses Answer faster with chat previews Sneak-peek your customers’ messages while they are still typing. You can search for the perfect answer to quickly respond Chat Previews Enrich your chat messages Not just plain text, use our built-in editor to create compelling messages with font styles, inline images and much more Rich Chat Messages Not just text, share any media Drag & drop any file to send them on chat. Your customers will be able to share easily their documents too, like screenshots, PDF quotes, ZIP, videos and much more… Chat Attachments Find any past chat with chat history In your chat history archive, you can find easily any past conversation that includes a certain phrase. Check also a past conversation for a specific customer Chat Archives Enable notifications to instantly reply to your live chats Do not miss any opportunity by turning on web, mobile or email notifications every time you get a new chat Chat Notifications 🎥 Video live chat & screen share Deliver demos straight away, show products easily or fix issues on your customer computers with Customerly ⚡️ Live Chat Engagements Engage with customers on your pages to get more leads and appointment Add Welcome Messages to better engage with your visitors on your website and ask Pre-Chat questions to better profile your incoming leads. Then use Smart Assignment Rules to always assign the message to the right person in the team. Let your visitors book a Book a Meeting directly from the chat. Let your customer find an answer themself with In-Chat Help Center. We are saving more than 80,000 support cases per month to our customers. That’s a million dollar saved in customer support time and salary. ⭐️ Live Chat Dashboard The Conversations Inbox is where the magic happens between you and your customers One single place to connect with your customers 🎨 Live Chat Customization Make your live chat look like yours with wonderful customizations Customize your live chat to match your brand with different Chat Icons. Each agent will be able to customize their profiles. You can also present your company with a Company mission statement The live chat support several Languages that adapts automatically to the customer browser. 🎨 Help Center Deploy a self-service help center with intelligent automation When it comes to customers, a good 50% of them prefer to find an answer themself in an Help Center. Thanks to the In-Chat Search they will be able to search their answer in there without bugging your customer support team. Auto reply instead is going to suggest automatically a solution for them based on their inquiries. Build your Knowledge base with an easy to use and powerful Article Editor, add your Google Tag Manager and observe any Article Feedback 🧐 Improve with Reports Analyze detailed reports on how your customer service team is performing with Team, Chat and Agent Reports. Optimize your knowledge base with reports on the Help Center and understand what they are searching for with Failed Searches Reports Newsletter & Marketing Automation 🤖 Automate emails with workflows Create automation to communicate with your customers along their journey from awareness to advocacy. The Workflow Builder will let you create email sequences easily to nurture your leads or keep engaged your customers. Explore our Workflow Templates to get inspiration on how you can welcome new customers, engage with the current one and nurture prospects. Use powerful Customer Lists to automatically segment your customers based on your rules. Split by city, list, form source, campaign? You name it. The sky is the limit. 📧 Email Marketing Craft, deliver and analyze beautiful email marketing campaigns. With the Customerly Email Marketing suite you will be able to create, send, analyze beautiful marketing campaigns. With 100% Delivery Rate and robust reply system you will get more results from each campaign you send. Build with a fantastic Visual Email Template Builder that will allow you in a few moments to craft responsive email campaigns. Once you sent the one-shot email campaign or an automated one, check the Email Stats and User detailed reporting to see exactly how people are responding to your marketing efforts. WP Live Chat Complete Features List 💬 Live Chat accessible from everywhere 🚀 Super fast live Chat 🎥 Video Live Chat your website visitors 📱 Live chat conversations accessible from your iPhone or Android mobile device 🌈 Change the color of the live chat window ✏️ Customize the icon of the live chat bubble 🤖 Create automated questions to ask in your live chat window ⌚️ Office Hours to show or hide your live chat window when out of office 🧑‍💻 Assign conversations with smart rules 🎇 Live Chat GIF Integration 💬 Allow live chat popup with welcome messages 🌅 3 Backgrounds for your live chat window 🔒 Limit the live chat window to show only to logged users 💬 Set the position of your live chat box 🌍 Ban visitors from chatting to you based on IPAddress 📊 Google Analytics integration to track conversion with the live chat 🔵 Facebook Pixel Event tracking for conversion with the live chat 🖥 Desktop notification when a live chat is received 👥 Add your friend or colleague to your live chat 🧑‍💼 Share notes with other agents on the live chat conversations 📈 Live chat statistics 🗃 Attach files to any live chat 📸 Screenshots creation from the live chat in one click 🔐 Secure Live Chat system 👥 Create different teams to assign your live chat 📸 Screenshots creation from the live chat in one click 🕰 Access historical live chat conversations 🔄 Keep the person logged within the live chat automatically 💾 Offline Live Chat messages stored 📧 Continue conversation even after the live chat with email seamlessly 🔃 Unlimited simultaneous live chat 💾 Unlimited live chat stored How to install the AI Chatbot Translations English Català (Catalan), Dansk (Danish), Nederlands (Dutch), English (Australia) (English (Australia)) English (UK) (English (UK)) Français (French (France)), Deutsch (German), Italiano (Italian), Português do Brasil (Portuguese (Brazil)), Português (Portuguese (Portugal)), Română (Romanian), Español (Spanish (Spain)), Svenska (Swedish), Bahasa Indonesia (Indonesian), Polski (Polish), slovenščina (Slovenian), Tiếng Việt (Vietnamese), Ελληνικά (Greek), Magyar (Hungarian), Русский (Russian), čeština‎ (Czech), Esperanto (Esperanto)

Answers your visitors can trust, drawn only from your own content. SmartSearchWP turns your WordPress site into an AI assistant that replies from YOUR posts and pages, grounded in your data instead of generic ChatGPT answers. It pairs an AI chatbot with a semantic search engine (RAG) that retrieves the right passages from your content before it answers. It runs on your own site, with your own OpenAI key. Premium: unlock all 10 premium add-ons (WooCommerce, PDF, custom post types & ACF, lead capture, analytics, usage control, prompt override, and more) for €49.99/year. Get SmartSearchWP Premium » Whether you run an eCommerce store, corporate site, blog, or documentation platform, SmartSearchWP improves engagement, reduces support workload, and enhances content discovery. What makes SmartSearchWP different Most AI chatbot plugins simply forward your visitors to OpenAI. SmartSearchWP is built around three ideas: Grounded in YOUR content. Answers are retrieved from your own posts and pages using embeddings (RAG), so replies stay on topic and reflect what you actually published, not the open web. Self-hosted, your key. The plugin runs on your WordPress install and calls OpenAI with your own API key. Your content and your keys stay under your control, which helps with GDPR compliance. Modular, not bloated. A complete free core, extended by dedicated premium add-ons you install only if you need them. No competing plugin combines all three at once: grounded answers from your own content, running on your own site, with your own key. What you get Fewer repetitive support requests: visitors get instant, content-based answers. Better content discovery: semantic search surfaces the right page instead of keyword guesses. Answers you can stand behind: responses are drawn from your published content, not invented. Full ownership: your site, your OpenAI key, your data. Core Features (free) AI Chatbot Integration Connect your website to OpenAI’s ChatGPT models to provide dynamic, contextual answers based on your own content. All available ChatGPT models are presented in the plugin settings depending on your API key and OpenAI account. Supported models include Chat models (gpt-4o, gpt-4o-mini, gpt-4.1, etc.), Reasoning models (gpt-5, o3, o4-mini, etc.), and legacy options, each with recommendations, estimated cost levels, and suitability guidance for chatbot use. Semantic Search Engine Improve content discovery with AI-driven semantic search instead of simple keyword matching. Contextual Content Indexing Index your posts and pages so the chatbot answers from your own content. (Indexing custom post types and ACF fields is available with the premium Custom Type Manager add-on.) Modular Architecture Extend functionality through dedicated addons without bloating your core installation. No request or usage cap is reserved to a paid tier: the free core is complete, and you bring your own OpenAI key. Premium Add-ons A premium license unlocks the add-ons that extend what the assistant can read and do: WooCommerce Integration (premium addon): use your products, with SKU and price, as a content source. PDF (premium addon): add the content of your media-library PDFs to the answers. Custom Type Manager (premium addon): index custom post types and ACF fields (the free core indexes posts and pages). Prompt Override (premium addon): replace the system prompt to control tone and scope. Usage Control (premium addon): restrict access by role, page, device, schedule, or question budget. RAG Auto Sync (premium addon): automatically re-index new content (uses your OpenAI key). Lead Capture (premium addon): collect visitor emails in-chat with a GDPR form and CSV export. Analytics & Insights (premium addon): a KPI dashboard over your chat logs (top questions, charts, CSV, weekly email). RAG Debugger (premium addon): test questions and inspect the retrieved contexts. Customization (premium addon): adjust the chatbot appearance (colors, position). Premium add-ons are available with a license at €49.99/year: Get SmartSearchWP Premium » Who it’s for Site owners, agencies, and developers who want answers grounded in their own content. Teams that prefer a self-hosted tool using their own OpenAI account rather than a SaaS black box. eCommerce, corporate, blog, and documentation sites that want to reduce support load and improve discovery. Who it’s not for Anyone who does not want to use their own OpenAI API key (the plugin needs one to answer). Sites looking for a fully managed, hosted chatbot with no setup: SmartSearchWP runs on your server. Live human-agent chat: SmartSearchWP answers from your content, it is not a live-chat helpdesk. Performance & Safety SmartSearchWP follows WordPress development standards and keeps a clean separation between core functionality and extensions. Lightweight architecture API-based processing via OpenAI No unnecessary front-end bloat Full administrative control Easy activation and deactivation SmartSearchWP does not store unnecessary data and allows you to manage and limit API usage efficiently. Use Cases eCommerce stores providing instant product assistance Corporate websites reducing support requests Blogs with large content libraries improving discoverability Technical documentation sites offering intelligent Q&A Agencies deploying scalable AI solutions for clients The chatbot uses OpenAI as a third-party service to generate its answers. You can find more information about OpenAI here and consult their privacy policy.