AI Chatbot for WordPress by Customerly vs Newsroom OS – Google Discover, Google News, Schema & Editorial Workflow

Customerly is the unique platform that blends AI with your live chat to help your team support customers in no time in any language. Use Customerly to: 💬 Live chat with AI to support visitors in real-time. ✉️ Engage and capture more leads automatically with live chat triggers and AI. 📢 Nurture leads by sending automated email marketing with powerful workflows. 👥 Create lists based on your rules and reuse them to send tailored messages. 📧 Send newsletters to your customers with a beautiful email template builder. 😀 Identify automatically your new users and personalize greetings with their name without effort. 💸 Keep your costs under control and save money by adopting a single solution for all your communications via chat and email. 💬 AI Chatbot Collect leads while you sleep and reply to their enquiries via live chat or via email on autopilot. Talk to your customers in real-time with a beautiful, super fast and customizable live chat for your WordPress website. The Customerly Live Chat Software for your WordPress website will help you with: * 🎨 Customizing the live chat to match your brand identity * ✅ Creating greeting messages to help you start a conversation * ✅ Recover visitors about to abandon your website * ✅ Profile your incoming chat messages with more questions * ✅ Getting more demos with meeting booking * ✅ Helping your customers with Knowledge base and AutoReply * 📱Replying on mobile everywhere you go on the Customerly mobile app * 📚Knowledge base builder to support on autopilot your customers 24/7 * 🎥 Video live chat and screen-sharing with your visitors without leaving the page Our Live Chat helps 28.000+ businesses all over the world to deliver the most effective customer service and real-time support. Help your customers find their way with our AI-integrated live chat. Live Chat Save time with canned responses Reduce workloads for your team and quickly reply to repeated requests Canned Responses Answer faster with chat previews Sneak-peek your customers’ messages while they are still typing. You can search for the perfect answer to quickly respond Chat Previews Enrich your chat messages Not just plain text, use our built-in editor to create compelling messages with font styles, inline images and much more Rich Chat Messages Not just text, share any media Drag & drop any file to send them on chat. Your customers will be able to share easily their documents too, like screenshots, PDF quotes, ZIP, videos and much more… Chat Attachments Find any past chat with chat history In your chat history archive, you can find easily any past conversation that includes a certain phrase. Check also a past conversation for a specific customer Chat Archives Enable notifications to instantly reply to your live chats Do not miss any opportunity by turning on web, mobile or email notifications every time you get a new chat Chat Notifications 🎥 Video live chat & screen share Deliver demos straight away, show products easily or fix issues on your customer computers with Customerly ⚡️ Live Chat Engagements Engage with customers on your pages to get more leads and appointment Add Welcome Messages to better engage with your visitors on your website and ask Pre-Chat questions to better profile your incoming leads. Then use Smart Assignment Rules to always assign the message to the right person in the team. Let your visitors book a Book a Meeting directly from the chat. Let your customer find an answer themself with In-Chat Help Center. We are saving more than 80,000 support cases per month to our customers. That’s a million dollar saved in customer support time and salary. ⭐️ Live Chat Dashboard The Conversations Inbox is where the magic happens between you and your customers One single place to connect with your customers 🎨 Live Chat Customization Make your live chat look like yours with wonderful customizations Customize your live chat to match your brand with different Chat Icons. Each agent will be able to customize their profiles. You can also present your company with a Company mission statement The live chat support several Languages that adapts automatically to the customer browser. 🎨 Help Center Deploy a self-service help center with intelligent automation When it comes to customers, a good 50% of them prefer to find an answer themself in an Help Center. Thanks to the In-Chat Search they will be able to search their answer in there without bugging your customer support team. Auto reply instead is going to suggest automatically a solution for them based on their inquiries. Build your Knowledge base with an easy to use and powerful Article Editor, add your Google Tag Manager and observe any Article Feedback 🧐 Improve with Reports Analyze detailed reports on how your customer service team is performing with Team, Chat and Agent Reports. Optimize your knowledge base with reports on the Help Center and understand what they are searching for with Failed Searches Reports Newsletter & Marketing Automation 🤖 Automate emails with workflows Create automation to communicate with your customers along their journey from awareness to advocacy. The Workflow Builder will let you create email sequences easily to nurture your leads or keep engaged your customers. Explore our Workflow Templates to get inspiration on how you can welcome new customers, engage with the current one and nurture prospects. Use powerful Customer Lists to automatically segment your customers based on your rules. Split by city, list, form source, campaign? You name it. The sky is the limit. 📧 Email Marketing Craft, deliver and analyze beautiful email marketing campaigns. With the Customerly Email Marketing suite you will be able to create, send, analyze beautiful marketing campaigns. With 100% Delivery Rate and robust reply system you will get more results from each campaign you send. Build with a fantastic Visual Email Template Builder that will allow you in a few moments to craft responsive email campaigns. Once you sent the one-shot email campaign or an automated one, check the Email Stats and User detailed reporting to see exactly how people are responding to your marketing efforts. WP Live Chat Complete Features List 💬 Live Chat accessible from everywhere 🚀 Super fast live Chat 🎥 Video Live Chat your website visitors 📱 Live chat conversations accessible from your iPhone or Android mobile device 🌈 Change the color of the live chat window ✏️ Customize the icon of the live chat bubble 🤖 Create automated questions to ask in your live chat window ⌚️ Office Hours to show or hide your live chat window when out of office 🧑‍💻 Assign conversations with smart rules 🎇 Live Chat GIF Integration 💬 Allow live chat popup with welcome messages 🌅 3 Backgrounds for your live chat window 🔒 Limit the live chat window to show only to logged users 💬 Set the position of your live chat box 🌍 Ban visitors from chatting to you based on IPAddress 📊 Google Analytics integration to track conversion with the live chat 🔵 Facebook Pixel Event tracking for conversion with the live chat 🖥 Desktop notification when a live chat is received 👥 Add your friend or colleague to your live chat 🧑‍💼 Share notes with other agents on the live chat conversations 📈 Live chat statistics 🗃 Attach files to any live chat 📸 Screenshots creation from the live chat in one click 🔐 Secure Live Chat system 👥 Create different teams to assign your live chat 📸 Screenshots creation from the live chat in one click 🕰 Access historical live chat conversations 🔄 Keep the person logged within the live chat automatically 💾 Offline Live Chat messages stored 📧 Continue conversation even after the live chat with email seamlessly 🔃 Unlimited simultaneous live chat 💾 Unlimited live chat stored How to install the AI Chatbot Translations English Català (Catalan), Dansk (Danish), Nederlands (Dutch), English (Australia) (English (Australia)) English (UK) (English (UK)) Français (French (France)), Deutsch (German), Italiano (Italian), Português do Brasil (Portuguese (Brazil)), Português (Portuguese (Portugal)), Română (Romanian), Español (Spanish (Spain)), Svenska (Swedish), Bahasa Indonesia (Indonesian), Polski (Polish), slovenščina (Slovenian), Tiếng Việt (Vietnamese), Ελληνικά (Greek), Magyar (Hungarian), Русский (Russian), čeština‎ (Czech), Esperanto (Esperanto)

Optimize articles for Google Discover, Google News, and web search. Add NewsArticle and LiveBlogPosting schema markup, Search Console traffic analytics, editorial assignments, and newsroom tools — directly inside WordPress. Works in Gutenberg and Classic Editor. Who is this plugin for? Perfect for: News websites and online newspapers Magazines and digital publishers Editorial teams and multi-author WordPress sites Sites targeting Google Discover and Google News traffic Publishers who outgrew generic SEO plugins but still use Yoast or Rank Math NewsArticle & LiveBlogPosting schema markup Structured data built for publishers — not generic blog schema: NewsArticle JSON-LD — @graph with Organization, WebPage, author Person, geo, about / mentions from entity tags LiveBlogPosting — breaking news mode with live H3 updates and auto-expire CollectionPage from story timelines; optional editor FAQ block (opt-in, off by default) Wikidata entity enrichment on tags (lazy, on assign) Richness presets (Minimal / Balanced / Full) — complements Yoast SEO, Rank Math, AIOSEO, SEOPress Google Discover & Google News optimization Discover Score — pre-publish checklist: hero 1200px+, 16:9, headline quality, topic/tags, OG image, timeliness Trend Radar — Google Trends + Google News RSS in the editor sidebar (localized by country) Breaking news mode — faster IndexNow/Google ping, LiveBlog schema, optional “developing story” badge Search Console clicks — real Discover and Google News traffic via GSC sync (separate from the editorial Discover Score) Newsroom OS vs Yoast SEO & Rank Math Yoast SEO / Rank Math excel at meta titles, descriptions, XML sitemaps, and general on-page SEO. Newsroom OS adds the newsroom layer they do not cover: Google Discover readiness scoring in the editor Google News + Discover Search Console analytics per writer NewsArticle / LiveBlogPosting publisher schema graph Editorial workflow — tasks, My Inbox, chief dashboard, Chief Insights Author performance coaching tied to real traffic Smart tags, duplicate-tag guard, archive internal links, GSC traffic-drop alerts Use both together — Newsroom OS reads your SEO plugin meta and adds publisher-specific signals. Update 2.9 — All Pro features included + install registry Newsroom OS 2.9 unlocks every Pro feature without a license key (GSC sync, Chief Insights, Author Performance, AI Assist BYOK, IndexNow, Auto-Timeline, task messaging, and more). A lightweight anonymous install/upgrade ping helps NewsOS count active sites. To restore paid license gating later, set NEWSAI_PRO_UNLOCKED to false in wp-config.php — all license code stays in place. Update 2.8 — Schema performance for megasites + nightly warm Newsroom OS 2.8 keeps JSON-LD on high-traffic sites without daytime CPU spikes: Lite Mode no longer runs the schema backfill cron, Background schema warm is optional, and Nightly schema warm runs migration only in an off-peak window (default 02:00–06:00, site timezone). New/edited posts still get full schema on save. On cache miss under Megasite mode, visitors get a slim NewsArticle graph while full caches backfill overnight. Also: Unicode-safe word counts (Greek), story-cluster accessibility contrast, and safer warm scheduling (hourly / 15-min only with backlog). Update 2.7 — Classic command center (stable) + parked React UI Newsroom OS 2.7 ships a premium classic admin redesign: vertical sidebar shell, bento Dashboard (Kanban-first), refreshed Chief Insights and Author Performance, and a cleaner Settings workspace. Classic is the default on all sites. An experimental React admin remains in the codebase for a future opt-in release — it is off by default; the Settings banner shows Coming Soon until the redesign is ready. Desk workflow: AI Content brief from Trend Radar now lives on the Dashboard (chief plans → assigns task → writer sees brief in the editor). The editor Radar tab stays lightweight (live trends/news + copy headline). Update 2.3 — Desk workflow + Chief command upgrades (Pro) Newsroom OS 2.3 adds brief → editorial task, AI desk overview (Author Performance), Kanban drag-and-drop, War room live KPIs (AJAX), CrUX / Core Web Vitals (PageSpeed Insights), GSC device channel toggle, and category-aware AI prompts. No database migration. Configure CrUX under Settings → Instant Indexing (PageSpeed API key). Update 2.2 — AI Assist SEO pipeline (Pro BYOK) Newsroom OS 2.2 upgrades AI Assist (Pro) for newsroom SEO: shared article analysis (keywords, entities, intent), stronger headline, optimize, and trend suggestions, meta description generation with one-click apply to Yoast SEO / Rank Math (or excerpt), smarter tag match, and Discover Score entity signals when analysis is saved on the post. Editor blocks (story timeline, key takeaways, FAQ) use semantic HTML, dedicated CSS (story-cluster.css, newsai-content-blocks.css), and no empty DOM nodes in published markup. Big update 2.1 — Chief Insights, AI Daily Brief, and indexing diagnostics Newsroom OS 2.1 adds Chief Insights (desk-wide KPIs, channel tables, top categories/articles), AI Daily Brief (Morning/Evening), and Print to PDF. Clear Last attempted vs Last successful diagnostics for Google Indexing API and IndexNow. Preview the product at newsos.io. Big update 2.0 — Google Search Console meets your newsroom Newsroom OS 2.0 connects your editorial desk to real Google traffic. Writers get Focus (article quality) and Discover readiness (distribution checklist) in the editor — separate from Search Console clicks (Discover, Google News, and web search). Chiefs see who publishes well and who earns traffic, in one dashboard. (From 2.9 onward, GSC sync and all former “Pro” modules ship unlocked in the same plugin — no license key.) Classic Editor & Gutenberg (Block Editor) Newsroom OS is built for real newsroom setups — including sites that still use Classic Editor, sites on full Gutenberg, and hybrid installs (block editor with the classic Tags metabox). Gutenberg / Block Editor Publication Readiness sidebar (Editorial + Discover twin gauges, Next Best Action) REST-aware duplicate tag guard (snackbar + “Use existing” / “Keep anyway”) Breaking news mode, live H3 update insertion via blocks Trend Radar, Smart Tags, AI Assist (BYOK) in the editor sidebar JS strings via wp_set_script_translations (el, en, de, es) Classic Editor Same Publication Readiness panel and scores (TinyMCE / #content hooks — no block editor APIs on classic screens) Classic Tags metabox duplicate guard (AJAX before the tag chip is added) Breaking mode, live updates, and smart tag insert via Classic UI Stability: Gutenberg-only APIs (wp.data.subscribe, getEditedPostContent) run only when block-editor-page is present — prevents Classic Editor blocks.min.js stack overflows on large sites Works with any theme (Astra, GeneratePress, Newspaper, NewsMag, Flavor, etc.) and alongside Yoast SEO, Rank Math, WooCommerce, and SureCart. WordPress 7.0: Tested through WordPress 7.0 (Classic Editor, Gutenberg, and wp-admin dashboard). Requires PHP 7.4+ (PHP 8.1+ recommended). Six pillars (2.0) 1. Discover optimization Publication Readiness — twin scores in the editor: Editorial (Focus) and Discover readiness. They are separate on purpose. Discover Score — Google-aligned checklist: hero 1200px+, 16:9, 300k pixels, alt; clear 55–70 headline (anti-clickbait); topic/tags; optional trend fit; saved OG image when available. Breaking news mode — one toggle: LiveBlogPosting schema, faster IndexNow/Google ping, optional “developing story” badge, auto-expire, live-update workflow (H3 headings). Trend Radar — Google Trends + Google News in the sidebar, localized per country. 2. Google Search Console traffic Service account sync — connect Search Console with webmasters.readonly; separate token from the Indexing API. Discover, Google News, and web search — per-post clicks, impressions, CTR, and average position stored in your database (wp_newsai_gsc_performance). Sync now in settings plus daily cron (04:00 site time) when GSC is enabled. Author Performance — real clicks per writer, top articles by traffic, coaching tab, 7d / 30d / 90d windows. Posts list — GSC (30d) column for chiefs (edit_others_posts). My Inbox — writers see their own GSC totals when sync is enabled. Clear labeling — Discover Score = editorial readiness; GSC numbers = measured Google clicks (not the same metric). 3. Semantic schema & entities NewsArticle / LiveBlogPosting JSON-LD — @graph with Organization, WebPage, author Person, geo, about / mentions. Entity tags — Wikidata Q-IDs, coordinates, entity types woven into schema; lazy enrichment when tags are used (1.9+). Richness presets — Minimal / Balanced / Full; optional articleBody modes (omit, full, first N words). Works with Yoast SEO & Rank Math — reads your meta; does not replace them. 4. Editorial workflow Tasks & assignments — deadlines, keywords, briefs, reference links. Dashboard — active / overdue / completed, KPIs, SEO health. Roles — chiefs see the full desk; writers see My Inbox only. GSC traffic-drop alerts — surfaces articles losing Search Console clicks vs the prior period. 5. AI newsroom (BYOK — your API key) OpenAI, Gemini, or Groq — your API key stays on your site; free tiers supported (Groq / Gemini). Discover-optimized titles (55–70 chars, five angles), targeted optimization hints, trend-aware keywords, AI Tag Match from your site taxonomy. Geo-aware language — answers in the language of your configured region (40+ locales). 6. Knowledge layer Smart Tag Suggester — weighted, confidence-scored tags from your taxonomy; one-click insert; duplicate-tag guard. Story timelines — archive clusters + internal-link blocks + CollectionPage schema. Archive link finder — semantic internal links from your own back catalog (accent-aware scoring). Author E-E-A-T — profiles, schema Person, performance analytics. UI in Greek, English, German, and Spanish (per-site language picker). See languages/README.txt for gettext catalogs. Everything included (2.9+) — 100% free, no license Newsroom OS 2.9 ships the complete newsroom stack in one plugin. No signup, no license key, no paywall inside WordPress. The only optional cost is AI Assist (BYOK) — you bring your own OpenAI, Gemini, or Groq API key if you want in-editor AI; Groq and Gemini offer generous free tiers. Editorial & Discover (free) Publication Readiness — Editorial score + Discover Score, Next Best Action, detailed checklists Breaking news mode — LiveBlog schema workflow with auto-expire Smart Tag Suggester — confidence levels, one-click insert, duplicate-tag guard Editorial dashboard — tasks, deadlines, keywords, briefings, Kanban, My Inbox Trend Radar — Google Trends + Google News in the editor Auto-story timeline + archive internal-link finder NewsArticle JSON-LD — entities, geo, E-E-A-T author signals, megasite-safe caching SEO auditor, 4-step wizard, 4-language UI (el, en, de, es) Analytics & desk command (free since 2.9) Google Search Console sync — Discover, Google News, and web search clicks per post and author Chief Insights — desk-wide KPIs, channel breakdown, top categories/articles, AI Daily Brief, PDF export Author Performance — team cards, GSC coaching tabs, 7d / 30d / 90d windows GSC traffic-drop alerts — in Chief Insights and weekly desk email Posts list GSC column — 30-day clicks for chiefs Seasonal radar — YoY keyword forecasting from GSC queries War room — live desk KPIs (AJAX refresh) AI & indexing (free since 2.9; AI is BYOK) AI Assist — headline suggestions, optimize hints, trend keywords, tag match, meta description, content brief, floating toolbar, GEO summary, auto alt text IndexNow + Google Indexing API — async pings on publish Task threads + email alerts — chief ↔ writer messaging per assignment Privacy: GSC data and AI cache stay in your database. Newsroom OS does not proxy article text or API keys through newsos.io. An anonymous install/upgrade ping (site URL, version, locale) helps NewsOS count active installs — no post content included. Feature reference (formerly “Pro”) 📊 Google Search Console integration Stop guessing which writers earn traffic. Newsroom OS pulls Search Analytics into WordPress: Three channels — Discover clicks, Google News clicks, and web search clicks (plus impressions, CTR, position where available). Per-post storage — map GSC page URLs to posts and authors; aggregate by 7 / 30 / 90 days. Settings → Indexing — paste your service account JSON, set the property (sc-domain:example.com or URL-prefix), test connection, Sync now. Automatic daily sync — when GSC is enabled with valid credentials. Privacy — data stays in your database; we do not proxy GSC through newsos.io. 📈 Author Performance Redesigned chief dashboard (Editorial Control → Author Performance): Your performance card for chiefs who also write — same expand/collapse UX as the team grid. Compact team cards — posts, Focus readiness, web clicks at a glance; expand for full detail. Tabs inside each author — Summary (editorial quality + categories + GSC totals), Articles (latest posts + top traffic), Coaching (Discover weak spots + action links). GSC coach tips on low click counts (hero image, headlines, timeliness). Search & sort — filter by name; sort by posts, web clicks, Focus, or A–Z. 7d / 30d / 90d — live AJAX refresh without reloading the page. Cached aggregates with smart invalidation on publish, task completion, score change, and GSC sync. 🧭 Chief Insights + AI Daily Brief (NEW in 2.1) Built for editor-in-chief oversight in one screen: Chief Insights tab — summary-first KPI strip + channel performance + top categories + top articles + top keyword/entity signals. Live desk data — real GSC-backed metrics when sync is configured. AI Daily Brief — one click executive summary with Morning mode (planning) and Evening mode (retrospective + next actions). Print to PDF — export the current chief view for standups and editorial meetings. Indexing diagnostics polish — Google + IndexNow now show Last attempted and Last successful URL/ping, plus health badge (Healthy / Degraded / Unknown). 🤖 AI Assist (BYOK – Bring Your Own Key) Bring your own API key for OpenAI, Google Gemini, or Groq. Newsroom OS never proxies AI traffic through our servers — your key stays on your site. 💸 Free AI tier supported: Groq offers fast hosted open-weight models with API keys from the same dashboard. Recommended default: openai/gpt-oss-120b; alternative: qwen/qwen3.6-27b. Deprecated Groq model IDs like llama-3.3-70b-versatile should be replaced. The settings page links directly to: https://platform.openai.com/api-keys (OpenAI) https://aistudio.google.com/apikey (Google Gemini — free tier available) https://console.groq.com/keys (Groq — free tier, no card required) You can write your first AI-assisted article with $0 of API spend. Direct in-editor actions: 🎯 Discover-optimized Title Suggestions — five alternative headlines per run (facts / impact / aftermath / authority / Discover hook), 55–70 characters, live validation. ✨ Targeted Content Optimization — non-rewrite suggestions per paragraph (readability / seo / eeat / structure / factcheck). 🔥 Trend-Aware Keywords — regional Google Trends fit with placement hints. 🏷️ AI Tag Match — semantic tag picks from your taxonomy pool. FAQ Block generation in valid FAQPage JSON-LD Key Takeaways block Per-user daily rate limits + transient caching 🌍 Geo-aware language output — 40+ locales; filter newsai_ai_geo_to_locale for custom multilingual newsrooms. 💬 Editorial Comms (Task Threads + Email) Two-way messaging thread per task — chief ↔ assignee, with unread badges Capability-aware …