Customer Reviews for WooCommerce vs Abandoned Cart Recovery for WooCommerce

Happy customers are your best marketers. So why not ask them to leave a review? Send an automated, personalized email reminder to each customer after a transaction – make reviewing easier than ever before! Enhance the standard WooCommerce reviews with extra features, and reassure customers by having their questions answered with a Q&A section on product pages. The Customer Reviews for WooCommerce plugin helps you increase engagement, build loyalty, improve SEO, and get more sales with social proof. Localized to 30 languages and installed on over 80,000 stores! The plugin includes an optional integration with an external service to verify customer reviews. CusRev collects reviews from customers and verifies their authenticity. You can find information about CusRev‘s terms and privacy policy on our website. 🔥 Main Features Automated or manual review reminder emails Manual review reminders by WhatsApp with the ‘click to chat’ integration Aggregated and on-site review forms to allow quick and easy reviewing Enhanced reviews, including ratings, images, voting and filtering options Offer discounts in exchange for reviews Integration with Google Shopping Question and Answer feature, allowing customers to ask and answer FAQs Import and export reviews ✉️ Review Reminders – Make Reviewing Easy Customer Reviews for WooCommerce makes reviewing simple. You can easily set it to send out review collection emails, days or weeks after purchase. The review form makes it as simple as possible for the customer to leave a review. It’s an easy process: Your customer places an order. You fulfill the order and mark it as completed. After a delay (customizable by you), your customer receives an automated review request email. The customer leaves a review for all of their purchases on an aggregated form. Reviews can include ratings, images, and videos to increase trust. The review is posted in the standard WooCommerce review format and published on your site. You can even choose to automatically send the customer a discount code for future purchases as a thank you. Plus, benefit from: A one-page review form where customers can review multiple items in one go Manual email invitations for selected orders Manual WhatsApp review invitations via the ‘click to chat’ integration Personalized emails for each customer with built-in variables Emails restricted for particular categories of products or customers with specific user roles Quick and easy functionality thanks to a responsive email template and custom colors An Unsubscribe option A built-in testing tool to ensure emails look beautiful before sending Reminders in different languages via “qTranslate X”, “Polylang”, “TranslatePress” and “WPML” plugin integration Support for custom WooCommerce order statuses Tracking when customers open emails with review invitations and when customers view aggregated review forms 💸 Boost Sales – With Extra Features Did you know that displaying reviews can increase conversion by 270%? Reviews show that people can trust your site. Other people have bought from you before, and it went so well that they want to share their experience. That social proof is important. Customers need to know your product images and descriptions can be trusted. They need to know their bank account is safe. Turn your visitors into customers by displaying reviews! Plus, benefit from: Photo reviews (let customers upload pictures with reviews) Video reviews (let customers upload videos with reviews) Additional rating criteria on review forms to rate different features of products Questions about customer attributes on review forms Preventing spam by enabling reCAPTCHA for reviews Displaying a terms and privacy checkbox that people need to tick before posting reviews Showing reviews summary bar on product pages Filtering reviews by rating Enabling visitors to vote on reviews left by your customers Lazy loading of reviews and attached pictures Sorting reviews by date or votes Review tagging Trust Badges that show a summary of verified customer reviews Built-in shortcodes to display a responsive list, grid, or slider of reviews on any page or post Creating avatars from initials of customer names, using standard WordPress avatars or hiding avatars completely 🔎 Boost SEO – The Automated Way Google loves something new! Add new content to your site automatically with customer reviews. Show off review ratings directly in Google searches, and boost your site’s clickthrough rate. Plus, benefit from: Getting unique, user-generated SEO content for your shop – customer reviews often contain long tail keywords Building user-generated content (UGC) such as photos and videos uploaded by your customers Embedding JSON-LD structured data for product reviews to help search engines better understand and display your review content Enhancing rich snippets and structured data markup for reviews with pictures Enhancing the standard WooCommerce structured data markup with product identifiers (GTIN, MPN, Brand) 😀 Boost Engagement – With Better Feedback Customers believe that only 8% of companies deliver a great experience – but that can change! Use reviews to get direct feedback from your customers. Find out the good and bad parts of their experience. You can make business decisions based on the feedback you receive and keep your customers happy. Plus, benefit from: Receiving feedback for multiple products at once with aggregated review forms Personalized email templates Enabling customers to vote on past reviews 🚀 Boost Loyalty – Grow Your Repeat Business Market to your existing customers! It’s simple: our review reminders keep you in the forefront of their minds, and offering coupon codes for future purchases gets them back to your store. It’s easy for a customer to leave a review and receive their coupon, which creates a double whammy effect: the customer comes back for more, and you gain valuable feedback. Maybe they’ll even gift the voucher to a friend! Plus, benefit from: Automatically generating new coupons for ongoing customer reviews Fair rules for coupon creation – customers will be awarded with a coupon regardless of how positive or negative their review is Automatic emails with coupons upon review submission Personalizing emails with coupons for each customer using built-in variables Fine-tuning coupon properties according to your sales strategy Working out-of-the-box with a responsive email template with custom colors A built-in testing tool to ensure emails look beautiful before sending Emailing coupons in different languages via “qTranslate X”, “Polylang”, “TranslatePress” and “WPML” plugin integration Displaying a badge next on reviews awarded with coupons to build trust between customers and your business 🤔 Reassure Customers – With Questions & Answers There’s nothing more reassuring to customers than having their questions answered – with Customer Reviews for WooCommerce you can do just that by: Adding a tab with Questions & Answers or FAQs to product pages on your website Letting your prospective customers ask questions about products and view questions others have asked Increasing sales by answering questions and making sure prospective customers have all the information available to make a purchase decision Reducing return and refund requests by providing answers to common questions about products, as well as offering extra information to avoid any potential misunderstanding of product features or benefits Improving SEO with content created by your customers – that in turn helps search engines better understand and index your website Sending email notifications to customers about replies to their questions and making them come back to your website Displaying a terms and privacy checkbox that people need to tick before asking questions or posting answers 🛒 Google Shopping Integration Generate an XML feed with products for Google Shopping Generate an XML feed with product reviews for Google Shopping Show star ratings in Google Shopping search results ⬇ Import and Export Want to add reviews or questions and answers from external websites? No problemo. Just use the import reviews feature, which automatically creates reviews in WooCommerce based on a CSV file. Or use the import Q&A feature to upload product questions and answers from a CSV file. Similarly, you can export WooCommerce reviews or questions and answers to a CSV file. Import / export product and store reviews Import / export reviews with images and videos Import / export questions and answers (Q&A) Quick and Easy Set-Up Make sure that WooCommerce is installed. Then, just follow the Getting Started Tutorial on our official support portal or watch the video tutorial. Get Even More Features – With the Pro Version CusRev has two plans: Free and Pro. The Pro plan offers additional features and email support – to find out more and purchase a license, please visit CusRev’s website.

What is WooCommerce Abandoned Cart Recovery? WooCommerce Abandoned Cart Recovery is a WooCommerce extension that helps you to recover unfinished orders in your store. When a customer adds a product to the cart but does not complete check out. After a scheduled time, the cart will be marked as “abandoned”. WooCommerce Abandoned Cart Recovery will start to send cart recovery emails or Facebook messages to the customer, remind him/her to complete the order. Try the Demo | Documents | Pro Version | Facebook group Preview Abandoned Cart Recovery for WooCommerce How to install and use the plugin IMPORTANT NOTICE: The plugin works based on WooCommerce plugin. It is released on WordPress.org and you can use the plugin as free to build themes for sale. FEATURES: ► Capture WooCommerce Abandoned Cart: When a user adds a product to the cart but does not check out. After a selected time, the cart will be marked as “abandoned”. WooCommerce Abandoned Cart Recovery will capture the cart information include: add to cart date, customer email address, added to cart items, cart total, cart status, and IP address. Then using this information to contact the customer, offer a discount, and request him/her to complete check out. Track member cart: track the abandoned cart of logged-in users on your site. Abandoned Cart time for Members: set the time from when a member has the last action with his cart till when the cart is marked as abandoned. Track guest cart: track abandoned cart of guests on your site. Abandoned Cart time for Guest: set the time from when a guest user has the last action with the cart till when the cart is marked as abandoned. Abandoned Table: abandoned carts will be saved in the plugin back-end. And you can check the records at any time. The records provide information about time, username, email, item quantity, cart total price, items list, status, reminder logs, customer IP, and country. Cart status: abandoned cart has 2 statuses abandoned and recovered. Reminder logs: the reminder logs option allows you to check the email and FB message sent abandoned cart owner. Exclude: exclude the username of persons who you don’t want to track their cart. Capture email: Capture email address after customer entering their email at checkout page. ► Send Recovery Emails in WooCommerce Abandoned Cart Recovery: The plugin sends recovery for abandoned carts and abandoned orders. When a cart or an order is marked as abandoned, the plugin will send a recovery email to the email address that the customer filled in the request email popup. Ask them to finish checking out the cart and offer coupons if it is necessary. Send recovery email to guests/members: choose if you want to send recovery cart email to guests and logged-in users. Email templates: you can create many email templates and schedule to send them at different times. Send email rules set up to send different recovery emails at different times. Reply-to address set up a reply to email address. If customers reply to the recovery email, the reply email will come to this address. By default, it is the admin address. Offer coupon you are able to send coupons along with recovery emails. With each email templates, you can choose to send an existing coupon. Or let the plugin generate unique coupons with given values. You can set up the generated coupon will all WooCommerce coupon options. Send email manually: in the abandoned cart list, you can select some abandoned carts and an email template. And then send recovery emails to select abandoned cart owners. ► Notify to admin: Admin is notified by email when an order is recovered. ► Reports: The plugin provides 3 types of reports for you to check the abandoned carts. Select the suitable report type and a time range to view the report of the abandoned cart in that time. PRO VERSION: ► Request email pop-up in WooCommerce Abandoned Cart Recovery: A pop-up will appear when customers click add to cart for the first time, requesting them to fill in an email address to complete the add to cart action. After getting an email the pop-up will not reappear and users can add products to the cart normally. And the email address will be automatically filled in the checkout form when the customer goes to the checkout page. Appear on: Choose pages where you want the request email pop-up to appear. Single product pages, shop page, cart page. Required email: choose if you want to require an email address to add products. If this option is turned off, customers can close the request email pop-up to add products to the cart. Dismiss time: set a time for the pop-up to reappear after a customer closes it. Redirect after add to cart: when customers fill in an email and add the product to the cart. You can choose to redirect them to the cart or check out page. 2 templates: the pop-up has 2 built-in templates for you to change the front-end layout. Change front-end text: you are able to change the text message on the pop-up. Change pop-up color: all pop-up text, background, add to cart button colors can be changed in the plugin backend. ► Send Recovery Emails: Unlimited send email Send recovery email with abandoned orders: you can set the plugin to send recovery emails to owners of failed, canceled, on hold, or pending payment orders. ► Send Facebook Messages in WooCommerce Abandoned Cart Recovery: The plugin will display a “Send to Message” tickbox under the add to cart button on single product pages. If customers tick on this box before adding the product to the cart. The cart will be recorded and the plugin will send a recovery message to the customer on Facebook message. Recovery messages include text and a link to the checkout page. If customers click on the link, they will be redirected to the checkout page with their abandoned cart. This option requires a Facebook fan page and a Facebook app to work. Accept Facebook message to add to cart: a “Send to Messenger” tickbox will appear under the add to cart button on the product page. The plugin will send recovery cart messages to the customer’s facebook if he/she doesn’t complete checkout. Set up Facebook messages: you can set up many messages with different texts. Send message rules: schedule to send different messages at different times. Language: choose the language which you want to display the “Send to Facebook” tickbox on the front-end. ► Send SMS in WooCommerce Abandoned Cart Recovery: You can send SMS messages to customers who have abandoned carts. When a customer fills in their telephone number on the checkout page but does not complete checkout. The plugin will send recovery SMS messages with a link to the checkout page to the phone number. 3 SMS providers: the plugin support 3 SMS provider Twilio, Nexmo, Plivo. Send SMS for abandoned carts: the plugin will send recovery SMS when customers filled phone numbers on the checkout page. Send SMS for abandoned orders: the plugin will send recovery SMS when an order is created but be marked as failed, pending payment, canceled, or on hold. Create multiple messages: you can create multiple messages to send for abandoned cart and abandoned orders Sending rules: schedule to send different messages at different times. Shortcodes: the plugin provides a shortcode to display the customer name and link to the checkout page in the SMS. Bit.ly config: the plugin use the bit.ly link to shorten the checkout link. You need to register for a bit.ly API and get an Access token. Abandoned Order status: This allows you to choose which orders will be sent recovery SMS based on status. You can choose from the list: failed, pending payment, canceled, or on hold orders. ► Report in WooCommerce Abandoned Cart Recovery: The plugin provides 4 types of reports for you to check the abandoned carts. Select the suitable report type and a time range to view the report of the abandoned cart in that time. ► **Auto update**** During the support period, you are able to auto-update the plugin from your Dashboard. 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