Customer Reviews for WooCommerce vs WinaltChat for WooCommerce

Happy customers are your best marketers. So why not ask them to leave a review? Send an automated, personalized email reminder to each customer after a transaction – make reviewing easier than ever before! Enhance the standard WooCommerce reviews with extra features, and reassure customers by having their questions answered with a Q&A section on product pages. The Customer Reviews for WooCommerce plugin helps you increase engagement, build loyalty, improve SEO, and get more sales with social proof. Localized to 30 languages and installed on over 80,000 stores! The plugin includes an optional integration with an external service to verify customer reviews. CusRev collects reviews from customers and verifies their authenticity. You can find information about CusRev‘s terms and privacy policy on our website. 🔥 Main Features Automated or manual review reminder emails Manual review reminders by WhatsApp with the ‘click to chat’ integration Aggregated and on-site review forms to allow quick and easy reviewing Enhanced reviews, including ratings, images, voting and filtering options Offer discounts in exchange for reviews Integration with Google Shopping Question and Answer feature, allowing customers to ask and answer FAQs Import and export reviews ✉️ Review Reminders – Make Reviewing Easy Customer Reviews for WooCommerce makes reviewing simple. You can easily set it to send out review collection emails, days or weeks after purchase. The review form makes it as simple as possible for the customer to leave a review. It’s an easy process: Your customer places an order. You fulfill the order and mark it as completed. After a delay (customizable by you), your customer receives an automated review request email. The customer leaves a review for all of their purchases on an aggregated form. Reviews can include ratings, images, and videos to increase trust. The review is posted in the standard WooCommerce review format and published on your site. You can even choose to automatically send the customer a discount code for future purchases as a thank you. Plus, benefit from: A one-page review form where customers can review multiple items in one go Manual email invitations for selected orders Manual WhatsApp review invitations via the ‘click to chat’ integration Personalized emails for each customer with built-in variables Emails restricted for particular categories of products or customers with specific user roles Quick and easy functionality thanks to a responsive email template and custom colors An Unsubscribe option A built-in testing tool to ensure emails look beautiful before sending Reminders in different languages via “qTranslate X”, “Polylang”, “TranslatePress” and “WPML” plugin integration Support for custom WooCommerce order statuses Tracking when customers open emails with review invitations and when customers view aggregated review forms 💸 Boost Sales – With Extra Features Did you know that displaying reviews can increase conversion by 270%? Reviews show that people can trust your site. Other people have bought from you before, and it went so well that they want to share their experience. That social proof is important. Customers need to know your product images and descriptions can be trusted. They need to know their bank account is safe. Turn your visitors into customers by displaying reviews! Plus, benefit from: Photo reviews (let customers upload pictures with reviews) Video reviews (let customers upload videos with reviews) Additional rating criteria on review forms to rate different features of products Questions about customer attributes on review forms Preventing spam by enabling reCAPTCHA for reviews Displaying a terms and privacy checkbox that people need to tick before posting reviews Showing reviews summary bar on product pages Filtering reviews by rating Enabling visitors to vote on reviews left by your customers Lazy loading of reviews and attached pictures Sorting reviews by date or votes Review tagging Trust Badges that show a summary of verified customer reviews Built-in shortcodes to display a responsive list, grid, or slider of reviews on any page or post Creating avatars from initials of customer names, using standard WordPress avatars or hiding avatars completely 🔎 Boost SEO – The Automated Way Google loves something new! Add new content to your site automatically with customer reviews. Show off review ratings directly in Google searches, and boost your site’s clickthrough rate. Plus, benefit from: Getting unique, user-generated SEO content for your shop – customer reviews often contain long tail keywords Building user-generated content (UGC) such as photos and videos uploaded by your customers Embedding JSON-LD structured data for product reviews to help search engines better understand and display your review content Enhancing rich snippets and structured data markup for reviews with pictures Enhancing the standard WooCommerce structured data markup with product identifiers (GTIN, MPN, Brand) 😀 Boost Engagement – With Better Feedback Customers believe that only 8% of companies deliver a great experience – but that can change! Use reviews to get direct feedback from your customers. Find out the good and bad parts of their experience. You can make business decisions based on the feedback you receive and keep your customers happy. Plus, benefit from: Receiving feedback for multiple products at once with aggregated review forms Personalized email templates Enabling customers to vote on past reviews 🚀 Boost Loyalty – Grow Your Repeat Business Market to your existing customers! It’s simple: our review reminders keep you in the forefront of their minds, and offering coupon codes for future purchases gets them back to your store. It’s easy for a customer to leave a review and receive their coupon, which creates a double whammy effect: the customer comes back for more, and you gain valuable feedback. Maybe they’ll even gift the voucher to a friend! Plus, benefit from: Automatically generating new coupons for ongoing customer reviews Fair rules for coupon creation – customers will be awarded with a coupon regardless of how positive or negative their review is Automatic emails with coupons upon review submission Personalizing emails with coupons for each customer using built-in variables Fine-tuning coupon properties according to your sales strategy Working out-of-the-box with a responsive email template with custom colors A built-in testing tool to ensure emails look beautiful before sending Emailing coupons in different languages via “qTranslate X”, “Polylang”, “TranslatePress” and “WPML” plugin integration Displaying a badge next on reviews awarded with coupons to build trust between customers and your business 🤔 Reassure Customers – With Questions & Answers There’s nothing more reassuring to customers than having their questions answered – with Customer Reviews for WooCommerce you can do just that by: Adding a tab with Questions & Answers or FAQs to product pages on your website Letting your prospective customers ask questions about products and view questions others have asked Increasing sales by answering questions and making sure prospective customers have all the information available to make a purchase decision Reducing return and refund requests by providing answers to common questions about products, as well as offering extra information to avoid any potential misunderstanding of product features or benefits Improving SEO with content created by your customers – that in turn helps search engines better understand and index your website Sending email notifications to customers about replies to their questions and making them come back to your website Displaying a terms and privacy checkbox that people need to tick before asking questions or posting answers 🛒 Google Shopping Integration Generate an XML feed with products for Google Shopping Generate an XML feed with product reviews for Google Shopping Show star ratings in Google Shopping search results ⬇ Import and Export Want to add reviews or questions and answers from external websites? No problemo. Just use the import reviews feature, which automatically creates reviews in WooCommerce based on a CSV file. Or use the import Q&A feature to upload product questions and answers from a CSV file. Similarly, you can export WooCommerce reviews or questions and answers to a CSV file. Import / export product and store reviews Import / export reviews with images and videos Import / export questions and answers (Q&A) Quick and Easy Set-Up Make sure that WooCommerce is installed. Then, just follow the Getting Started Tutorial on our official support portal or watch the video tutorial. Get Even More Features – With the Pro Version CusRev has two plans: Free and Pro. The Pro plan offers additional features and email support – to find out more and purchase a license, please visit CusRev’s website.

WinaltChat adds a fast, intelligent chat widget to your WooCommerce store. Customers can search your product catalogue, get instant answers about shipping and returns, and — when they need a real person — connect to your support team through a built-in live chat system, all without leaving your store. AI Shopping Assistant Dual AI Modes — Use your own API key from Groq — LLaMA (Free Tier), ChatGPT (OpenAI), Claude (Anthropic), or Gemini (Google) for full conversational AI. No key? The built-in Basic AI mode runs entirely on your server with zero external calls and zero ongoing cost. Smart Product Search — Intent-aware search across your WooCommerce catalogue. Handles typos, synonyms, multilingual and mixed-language queries, and follow-up questions naturally. Product Comparisons — Customers can ask “which is better, the Sony or the Samsung?” and get a clear side-by-side comparison with prices and key specs from your own catalogue. Store Knowledge Base — Reads your shipping, returns, contact, and about pages to answer policy questions accurately and dynamically — no hardcoded answers that break for other stores. Conversation Context — Remembers context within a session so follow-up questions (“does it come in blue?”) work naturally. Amazon Affiliate Fallback — When a product is out of stock, optionally suggest an Amazon affiliate link so you still earn a commission. Live Human Chat Human Handoff — When a customer types phrases like “I want to talk to a human”, “customer service”, “live agent”, or dozens of natural variants, the plugin detects the request and connects them to a real person on your team. Admin Live Chats Dashboard — A dedicated Live Chats screen in your WordPress admin shows all active, waiting, and closed conversations in a two-panel interface. Keep the tab open to stay marked online for visitors. Visitor Name Prompt — Before connecting, the visitor is optionally asked for their name. If skipped, they are identified as “Visitor #ID” so you can tell conversations apart. Full Conversation Context for Agents — When a customer is handed off, the admin sees the complete prior AI conversation so there is no need to ask “how can I help?” twice. Visitor Presence Dot — A green dot shows the visitor is active. It turns grey within 30 seconds if they close the tab. Two-Tier Timeout — If your team does not respond within 90 seconds, the visitor sees a friendly patience message. After 5 minutes of no reply, the chat gracefully falls back to the AI assistant with an optional email capture. Intelligent Offline Handling — When no admin is online the AI keeps helping. Visitors can optionally leave their email for a follow-up. Leads appear in the admin Live Chats list with a dedicated Leads section and unread badge. Session Management — Close chats when resolved, or delete them permanently. Closed and lead sessions stay visible in their own sections until manually removed. Zero External Dependencies — Live chat runs entirely within your WordPress site using secure AJAX polling over the REST API. No Pusher, no third-party service, no extra cost. Email Notifications — Get an email when a customer starts a live chat or leaves their contact details while you are offline. Privacy & Security All live chat data is stored in your own WordPress database. Nothing is sent to an external service. Session tokens are 32-character cryptographically random strings — not sequential IDs — so sessions cannot be enumerated. All endpoints enforce nonces, capability checks, input sanitization, output escaping, and rate limiting. Message content is sanitized server-side and rendered via textContent in the browser — XSS injection is not possible. Requirements WordPress 6.2 or later WooCommerce 7.0 or later (must be installed and active) PHP 7.4 or later An API key from Groq, OpenAI, Anthropic, or Google (optional — Basic AI and Live Chat both work without one) Support Support Forum: wordpress.org/support/plugin/winaltchat-for-woocommerce Email: [email protected] We aim to respond to all support requests within 48 hours. External Services This plugin connects to third-party AI providers only when you configure an external AI mode and enter your own API key. In Basic AI mode and during live human chat, no external AI service is used. AI Providers (optional — only when an API key is configured) Customer messages, recent conversation context, and relevant store and product context are sent to the AI provider you select so it can generate a response. No data is sent to these providers when using Basic AI mode. Groq — groq.com | Privacy Policy | Terms of Service OpenAI — openai.com | Privacy Policy | Terms of Use Anthropic Claude — anthropic.com | Privacy Policy | Terms of Service Google Gemini — ai.google.dev | Privacy Policy | Terms of Service Amazon Associate Program (optional — only when a tag is configured) When the Amazon fallback is enabled and no matching product is found in your store, the plugin generates an Amazon search link with your Associate tag. No customer data is transmitted to Amazon by the plugin — the link simply directs the visitor’s browser. Amazon — amazon.com | Privacy Notice