ThriveDesk – Live Chat, AI Chatbot, Helpdesk & Customer Support Ticket System vs Consolto Video Chat

4-in-1: video chat, appointment scheduling, AI & live chat and forms for Sales, Support and Consultants. What you’ll get? Video chat, appointment scheduling, AI & live chat and forms for Sales, Support and Consultants. Consolto turns your website into a virtual office in minutes and enables: The AI will answer questions and when time is right, it can pass to video-calls, screen sharing, scheduling appointments, text-messaging and chat, whatsapp, Facebook messenger. All within a CRM including payment transfer, site analytics and more… Familiar with the feeling that you send your customers your skype account and they get confused and mixed up? Or a Zoom link that expires? Do you pay too much for marketing and find it hard to convert visitors in your website to customers? Did you find it hard to connect Zoom, Calendly, Intercom and Zapier all together? Do you find it hard to collect money from your clients for online sessions? Are you frustrated that people visit your website and leave no trace? Would you like to provide online-video-call sessions to your clients in a professional manner? Were you looking for a tool to share your screen with site-visitors easily from within your website? Are you looking for a multi-agent video chat solution for your website? Are you looking to answer customers on the go? ** If you answered yes to any of these questions, you’re at the right place. ** Major features in Consolto Video Chat Widget include: Video chat directly from within your website. Niether your customers nor you will need to install anything. AI Chatbot that learns from your website and docuemnts in minutes. Answers customers 24/7 including handoff to live agents via chat and video chat or schedule meetings. Dedicated mobile app (iOS and Anroid) and Desktop app (MacOS, Windows) keeps you updated and accessible on the go! Advanced Appointment Scheduling enables your site visitors schedule meetings with you in a simple manner. You can send them invitations as well! ** Unique ** Multi-agent teams provide many 1×1 and group sessions remotely. Excellent for teams of sales-agents, therapists, diatitians, coaches… Comprehensive, real-time text chat, saved for your future needs. Share your screen or view your clients screen as simple as clicking a button Group meetings – add more people to the conversation. Get faster results! Social messaging: whatsapp and facebook messanger embedded in your website. Voice mail – let customers leave voice messages directly from within your website! Call recordings to keep track and be on top of the conversations. Actively start engagement via chat/videochat/audio with people in your website. We made an extra effort for this to be as acceptable as possible by your site-visitors. Inbox: your site visitors will send you messages that will reach your email Receive email, SMS and site notifications upon new chats and webcalls Highly configurable widget! Supports 12 languages: English, Italian, Hebrew, Russian, French, Portugues, Japanese, German, Spanish, Dutch, Turkish Give it a try. It’s a 2-minute installation Best installation instructions can be found here: LINK Conceptual demo: Important notes: The Consolto Plugin relies on Consolto.com as a means to provide all the above features. This practically means that all plugin content is served by Consolto.com (from within your website). You are more than invited to join us in www.consolto.com and learn more. Terms of Use: https://www.consolto.com/legal/terms-of-use Privacy policy: https://www.consolto.com/legal/privacy

Help desk, live chat and AI chatbot for WordPress and WooCommerce A customer asks “where is my order?”. Your agent opens the ticket and the order is already there: shipping status, payment, purchase history, and the buttons to refund or cancel it. No second tab, no copying order numbers, no extra plugin. ThriveDesk is customer support software built for WordPress and WooCommerce from day one. It puts live chat, an AI chatbot, a shared inbox and a support ticket system in one place, and this plugin connects it to your site in under five minutes. Rated 4.8/5 on G2 and 4.7/5 on Capterra. Start your free 7-day trial – no credit card required. Live chat for WordPress and WooCommerce Add the live chat widget to any page without touching code, and talk to visitors from the web app or the mobile apps. The widget is 20 KB and loads only on the pages you enable it on. Match the widget to your brand: colors, launcher, position and welcome text Several agents can help the same customer at once Customers can drop screenshots and files straight into the chat Ask for the right details with a custom pre-chat form Business hours and holiday notices, so nobody waits on an empty office Hide the widget on the pages where you do not want it Sound and push notifications, so no chat goes unanswered WooCommerce stores see the customer’s order history beside the chat AI chatbot that answers from your own content NEO, the ThriveDesk AI chatbot, learns from your knowledge base, your documents and your website. It answers the routine questions on its own and hands the rest to a person with the whole conversation attached. Auto-replies to common questions, 24/7 Drafts replies for agents to review before sending Tags and prioritizes incoming tickets Hands off to a human agent with full context Picks up new training content the moment you add it Test it in the AI Playground before you switch on auto-reply AI Copilot helps the humans too: it summarizes long threads, writes a first draft from the conversation history and suggests the next step. We are honest about what AI customer support can do. In the first months, expect NEO to resolve 20–45% of first-tier requests. A well-trained setup reaches up to 90%. It supports your team; it does not replace them. Helpdesk and support ticket system Every email, live chat and contact form submission becomes a trackable ticket in a shared inbox, so nothing is lost in a personal mailbox. Sales, billing and technical support can each have their own inbox, and the ticketing system scales from one person to a customer service team. Collision detection: two agents never answer the same ticket @mentions and private notes your customers never see Canned responses for the answers you give every day Tags, labels and custom fields for routing and reporting Snooze, schedule a reply, and undo send Split a ticket in two, or merge duplicates Bulk assign and bulk close Automation rules: route by keyword, assign round-robin, escalate after a set time, enforce SLAs Reports for volume, response time, resolution rate and customer satisfaction (CSAT) The WooCommerce help desk: orders, refunds and subscriptions inside the ticket The WooCommerce integration is built and maintained by ThriveDesk, not a third-party connector. From inside any ticket or chat, an agent can: See the customer’s complete order history and lifetime value Check shipping status without opening a tracking link Cancel or refund an order Add, edit or remove order items View and cancel subscriptions, with WooCommerce Subscriptions and WPSubscription Only do what their role allows: refunds and cancellations can be limited to the agents you choose Store data is fetched from your site on demand and cached locally. It is not copied to ThriveDesk servers. Customer portal and knowledge base on your own site WPPortal – put the [thrivedesk_portal] shortcode on any page and customers can open tickets, follow replies and search your help articles without leaving your site WooCommerce My Account – add a Support tab to My Account, so customers find their tickets next to their orders Search before you ask – require a search of your help center and chosen post types before the new-ticket button appears; a good help center cuts email volume by up to 30% Knowledge base – a public help center with your own domain, AI-assisted writing, nested categories, version history and search that understands “can’t log in” means the password reset article Support from anywhere Agents can reply, assign, tag and chat from the ThriveDesk iOS and Android apps, with real-time updates and dark mode. Works with Ecommerce – WooCommerce, WooCommerce Subscriptions, WPSubscription, Easy Digital Downloads, SureCart, Freemius, Envato, Stripe, Paddle CRM and automation – FluentCRM, FunnelKit, Zapier, Pabbly Connect, FlowMattic Forms – any contact form plugin can create tickets, and the plugin recognizes Contact Form 7, WPForms, Fluent Forms, Forminator, Ninja Forms, Formidable Forms, SureForms, MetForm, JetFormBuilder, Everest Forms, Jotform and more Team tools – Slack, GitHub, plus an API, webhooks and SmartApp for connecting any external data source without code Any theme – works with every theme that follows WordPress standards; no page builder required Switching from Zendesk or Help Scout Migration from Zendesk and Help Scout is free and handled by the ThriveDesk team: conversations, contacts and history come across intact. Themesgrove saves $4.2K a year since moving from Help Scout. What customers say “I’ve been using ThriveDesk for a while now to manage my online store’s customer service, and the experience has been incredibly smooth.” alamin2002, WordPress.org review, April 2026 “ThriveDesk is the best live chat we’ve ever used.” Crypto Cloud, WordPress.org review Pricing The plugin is free. Every ThriveDesk plan includes live chat, and every plan starts with a 7-day free trial and no credit card. See plans and pricing. Documentation and support Help center – setup guides for the plugin, live chat, the AI chatbot and every integration Support forum – ask here and the ThriveDesk team will answer Status page