BookPoint Booking & Appointments vs RepairBuddy – Repair Shop CRM & Booking Plugin for WordPress

RepairBuddy is the ultimate Repair Shop CRM & Booking Plugin for WordPress. Whether you run a cell phone repair shop, computer repair business, drone repair, watch repair, bicycle repair, or electronics service center, RepairBuddy helps you manage everything in one place. It combines CRM (customer relationship management), booking system, job tracking, invoices, payments, notifications, and customer feedback — all inside your WordPress site. 🔧 Why Choose RepairBuddy? Accept repair bookings online from your website. Manage devices, brands, models, and services. Send repair estimates for customer approval/rejection. Create work orders and repair tickets with QR codes. Assign jobs to technicians and track progress. Provide online status check for customers. Collect online and offline payments (integrates with WooCommerce). Expenses Manage your expenses For your repair shop nicely. Send SMS and email notifications automatically. Request customer reviews and feedback after jobs. Use maintenance reminders to bring customers back. Generate reports on sales, technicians, and customers. and much more RepairBuddy transforms your website into a professional repair shop management system, saving time and building customer trust. 🚀 Advanced Online Repair Booking System (NEW) RepairBuddy now includes a next-generation repair booking module designed for modern repair businesses. Customers can: – Use the system for any repair type — devices can represent cars, watches, TVs, drones, jewelry, appliances, or any item you repair on-site or in-store. – Select Device Type → Brand → Device Model for accurate identification. – Enter device details such as IMEI, serial number, notes, and custom fields. – Choose multiple repair services per device. – Book multiple devices in a single order. – Select a preferred appointment type: – In-Store Repair – Pickup Service – On-Site Repair / Repair at Customer Location – Ship-In Repair – Choose from available dates and time slots based on your business schedule. Once the booking is completed: – A draft estimate is automatically created – An appointment is scheduled for the selected time – The customer receives email & SMS confirmation – Admins can review, edit, or convert the booking into a job instantly ➡️ This turns your WordPress website into a fully automated repair booking system. 👉 Checkout RepairBuddy Premium for even more features. To see RepairBuddy in action, watch the demo video: 🔥 Key Features of RepairBuddy 📅 Appointments & Scheduling Management (NEW) RepairBuddy includes a powerful Appointments module for complete scheduling control. Admins can: – Create appointments manually or from repair jobs – Add direct appointments without a booking – Schedule appointments from: – Booking submissions – Job pages – Appointment management screen – Assign technicians to appointments – View all appointments in a calendar view Technicians: – See assigned appointments inside their personal calendar – Manage workload and availability efficiently ➡️ Ideal for repair shops, field service teams, on-site repairs, and pickup/delivery workflows. Device Types, Brands, and Devices (Customizable for Your Business) Fully customizable: rename Device Type, Brand, and Device to match your industry (e.g., Car Type → Manufacturer → Model). Add unlimited device types such as phones, laptops, tablets, cameras, watches, cars, appliances, and more. Customers can select from your predefined devices or use an “Other” option to enter custom details. Collect important identifiers like IMEI, serial number, registration number, or custom fields for accurate tracking. Pre-Repair & Post-Repair Device Evaluation (Customizable for Any Industry) Create detailed pre-repair and post-repair evaluations for every device or item in your workflow. Track the condition of components such as battery, display, camera, speakers, charging port, buttons, and more before and after repair. Evaluation statuses include options like Working, Not Working, Missing, Not Checked, or fully custom statuses defined by your business. Fully customizable evaluation fields make RepairBuddy adaptable for any repair industry: Car Repair: Engine Starting, Headlights, Battery, Tires, Fuel Level, etc. Jewelry Repair: Broken Parts, Missing Stones, Scratches, Loose Clasps, Lost Parts, etc. Computer Repair: Keyboard, Screen, Ports, WiFi, Battery Health, etc. Add unlimited evaluation checkpoints based on the type of repair service you provide. Maintain clear repair records and avoid disputes by documenting device condition before and after service. Technicians can quickly complete evaluations using simple status selections for each item. Print professional evaluation reports for customers, technicians, or internal records. Send evaluation reports directly to customers with one click via email. Helps improve transparency, customer trust, and quality control across your repair process. Services, Parts, and Extras Define repair services with pricing by device type/brand. Manage parts inventory directly or via WooCommerce products. Add extras on the fly during job creation. Online Repair Booking & Appointment Scheduling Multi-step booking with device type, brand, model & services Book multiple services per device Support for multiple devices in one booking Appointment type selection: pickup, ship-in, on-site, or in-store Date & time slot selection based on availability Automatic estimate & appointment creation Email & SMS confirmation for customers Jobs Calendar Manage jobs through a calendar Estimates & Approvals Send professional estimates to customers. Customers can approve/reject online. Approved estimates automatically create jobs. Technician Job Management Assign jobs to technicians. Track services, parts, notes, and logs. Private and public logs available for staff or customers. Repair Tickets & Work Orders Print repair tickets with QR codes. Generate signed work orders for authorization. Customer Portal & Status Check Customers log in to view bookings, estimates, jobs, and invoices. Or check repair status with a case number without login. Notifications (SMS & Email) Pre-built templates for professional communication. Notify customers on status changes, estimates, invoices, and feedback. Invoices, Payments & Receipts Accept online payments (WooCommerce gateways). Record offline payments (cash, card, bank transfer). Print/email professional invoices and receipts. Thermal size print invoice or large size print invoice both templates are included Customer Reviews & Feedback Send review requests automatically or manually. Collect ratings and comments linked to jobs. Maintenance Reminders Automate reminders to bring customers back for service. Send via email or SMS based on device/brand filters. Reports & Analytics Sales reports by job status, paid/unpaid jobs. Technician and customer performance summaries. Helps you make informed business decisions. Warranty Claims Customers can book warranty claims with proof of purchase. Approve or reject warranty requests from admin. Multi-User Roles Store managers oversee all jobs and technicians. Technicians only see their assigned jobs. Customers manage bookings and devices via their account. 💰 Expenses Module (Job-Based & Business Expenses) Track every cost related to a repair job or your overall business with precision. Record job-specific expenses (parts purchases, technician costs, outsourcing, travel). Support for general, operational, business, and personal expenses. Categorize expenses with tax rules and payment methods. Attach receipts and reference numbers for accounting clarity. Filter expenses by job, technician, category, date, or payment status. Automatically calculate job profitability by comparing revenue vs expenses. Designed to work across industries: repair shops, IT services, automotive, field service, and electronics. ➡️ Gives you true profit visibility, not just revenue. ⏱️ Time Log Module (Track Time. Automate Billing. Boost Profit.) A powerful time-tracking system built for service-based businesses. Technicians can log time spent on each job or service. Admins define billing rates and technician payout rates. Convert logged time into billable job extras automatically. Track actual labor cost vs charged amount for accurate profit analysis. Ideal for diagnostics, consultations, on-site work, and hourly services. ➡️ Perfect for repair shops, IT support, MSPs, and service technicians. ✍️ Digital Signatures (Pickup, Delivery & Approvals) Eliminate paperwork and protect your business with legally-sound digital approvals. Capture customer signatures during device intake, estimate approval, pickup, or delivery. Works on desktop, tablet, and mobile devices. Signatures are securely stored and linked to jobs and work orders. Prevent disputes with time-stamped proof of authorization. – Ideal for high-value repairs, warranties, rentals, and B2B service workflows. Who Can Use RepairBuddy? RepairBuddy is designed for any repair or service-based business, including: – Mobile & cell phone repair shops – Computer & laptop repair centers – Camera & drone repair services – Bicycle, watch, and jewelry repair shops – TV, AC, and home appliance service providers – Auto repair shops and garages – Every type of repair shops can use RepairBuddy 👉 Checkout RepairBuddy Premium for even more features.

BookPoint Booking & Appointments is a lightweight and modern appointment booking plugin for WordPress. It helps you manage services, schedules, availability, customers, bookings, and payments through a clean booking workflow. This plugin is fully functional without any license key and includes: Services and categories management Locations management Service extras Promo codes Holidays and time-off management Booking widget with block and shortcode support Calendar, schedule, and availability configuration Customers and bookings management Online payments configuration for Cash, WooCommerce, Stripe, and PayPal Lightweight and fast performance Mobile responsive booking interface No locked or trial-only built-in features in this WordPress.org package This WordPress.org package does not gate built-in functionality behind licenses, trials, quotas, or time limits. Any paid add-on functionality is distributed separately and is not included in this package. Source Code / Build Generated asset files shipped in this plugin are built from human-readable source files included in the plugin package. Source directories: src/admin/ – admin React source src/front/ – front-end React source blocks/src/book-form/ – Gutenberg block source Generated files: build/admin.js build/index.jsx.css build/index.jsx-rtl.css public/build/front.js public/build/index.jsx.css public/build/index.jsx-rtl.css public/front.js public/index.jsx.css public/index.jsx-rtl.css blocks/build/book-form/index.js The files in public/ listed above include legacy compatibility copies generated from the same src/front/ sources. Generated files should not be edited manually. Edit the source files in src/ or blocks/src/ and rebuild. Build commands: npm install npm run build:admin npm run build:front npm run build:book-form Build tooling is declared in package.json and uses @wordpress/scripts. External services Some optional features in this plugin connect to external services for payments, license-related operations, and optional webhook delivery. Stripe What the service is: Stripe is a payment processing platform. What it is used for: The plugin uses Stripe to create payment sessions, create payment intents, and confirm payment-related transactions when Stripe payments are enabled. What data is sent: This may include booking reference data, order amount, currency, return or cancel URLs, and payment metadata required to process the transaction. When data is sent: Data is sent only when a customer starts a Stripe payment flow or when the site requests payment confirmation or related payment processing actions. Terms of service URL: https://stripe.com/legal Privacy policy URL: https://stripe.com/privacy PayPal What the service is: PayPal is a payment processing platform. What it is used for: The plugin uses PayPal to obtain API access tokens, create checkout orders, and capture approved payments when PayPal payments are enabled. What data is sent: This may include booking reference data, order amount, currency, return or cancel URLs, and PayPal order data required to process the payment. When data is sent: Data is sent only when a customer starts a PayPal checkout flow and when an approved PayPal order is captured or verified. Terms of service URL: https://www.paypal.com/webapps/mpp/ua/legalhub-full Privacy policy URL: https://www.paypal.com/webapps/mpp/ua/privacy-full BookPoint licensing and activation service What the service is: This is a vendor-operated licensing service provided through wpbookpoint.com. What it is used for: The plugin uses this service for license-related operations such as validating, activating, deactivating, and checking the status of a license when those features are used. What data is sent: This may include the license key, site URL or domain, plugin identifier, plugin version, instance or activation identifier, and related data required to process the licensing request. When data is sent: Data is sent only when an administrator validates, activates, deactivates, or checks the status of a license, or when a license status check is triggered by the plugin. Terms of service URL: https://wpbookpoint.com/terms-and-conditions/ Privacy policy URL: https://wpbookpoint.com/privacy-policy/ Optional administrator-configured webhook destination What the service is: This is an optional external webhook endpoint configured by the site administrator. The destination is not pre-defined by the plugin. What it is used for: The plugin can send booking event notifications to an external automation, CRM, or integration endpoint chosen by the site administrator. What data is sent: This may include the event name, site URL, timestamp, and event payload such as booking ID, status, service ID, customer ID, agent ID, and related booking fields. When data is sent: Data is sent only if the webhook feature is enabled and the site administrator has configured an external webhook URL for the relevant event. Terms of service URL: The terms of service of the external provider chosen by the site administrator. Privacy policy URL: The privacy policy of the external provider chosen by the site administrator.