Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search vs CommerceBird – AI Support & Sales Agents, Helpdesk and B2B for WooCommerce

AI agents that support your shoppers and sell for you Start the 30-day trial on commercebird.com. CommerceBird puts two AI agents on your WooCommerce store. A support agent answers questions, looks up orders and hands hard cases to your team as tickets. A sales agent helps shoppers choose, fills their cart and takes B2B quote requests. Shoppers talk to them in a modern chat widget on your store. You create, train and manage each agent in the CommerceBird app, and this plugin connects them to your store: it shows the right widget on the right page, adds products to the cart, and keeps your tickets in your own WordPress. One agent for support, one for sales Each store can have a support agent and a sales agent. Each one has its own: name, logo, brand colour and greeting suggested questions and chat placeholder instructions, so you set its tone and rules actions: what it is allowed to do knowledge: which of your Q&A entries and store pages it may use chat widget, with its own Live switch You choose where each widget appears: on every page, on shop and product pages, or on My Account and the help pages you pick. When both agents could appear, the sales agent shows on shop pages and the support agent everywhere else. Neither appears on cart or checkout. Support agent Answers product questions with live prices and stock from your store Looks up order status safely: only with the order’s billing email, or automatically for signed-in customers Answers policy questions from your own Q&A and store pages (returns, shipping, warranty and more) Accepts photos from shoppers, for example of a damaged product (up to 3 per message) Creates a ticket for your team when it can’t help, or when the shopper asks for a person Sales agent Recommends products and compares them side by side Shows product cards with an “Add to cart” button Sends ready-made cart and checkout links, so shoppers go straight to paying Captures leads (name, email, company and what they’re looking for) and emails them to your sales team Takes B2B quote requests: it creates an order with the status “On quote” for you to review and send. The agent never sets prices or discounts. A helpdesk that lives in your store Tickets, replies and photos are stored in your own WordPress, so you keep them even if you stop using CommerceBird. Answer tickets in the CommerceBird Helpdesk, with the chat transcript, the shopper’s photos, internal notes, status, priority and assignee Or answer them in WP admin under CommerceBird › Tickets Your store sends every ticket email itself, in your WooCommerce email template and in the shopper’s language Customers reply on a private ticket page on your store; signed-in customers also find their tickets under My Account › Support tickets Photos are kept private, hidden from the Media Library, and deleted for good when the ticket is solved Leads and quote requests from the sales agent are listed under Helpdesk › Leads Test first, then go live Try each agent in the Playground before you switch it on. Playground leads are marked “Test”, and quotes there are only previews, so nothing reaches your orders. Speaks your shoppers’ language The chat widget comes in English, German, Spanish, French, Dutch and Portuguese and follows your store’s language. The agents answer in the language the shopper writes in. Costs under control Agents use your CommerceBird AI credits. Set a daily limit per agent, and built-in rate limits and bot protection keep abuse from eating your credits. Run your whole WooCommerce business from one place The agents are part of the CommerceBird platform, which also gives you: Multi-store dashboard — manage all your WooCommerce stores from one fast interface AI assistant for merchants — create orders, update products and get store analytics and recommendations by chatting, through native WooCommerce MCP Frontend AI blocks — Product Review Summary, Dynamic FAQ and Q&A blocks that help shoppers decide faster on the product page Certified 2-way integrations — Zoho Inventory, Zoho CRM and Exact Online, kept in sync in real time Quotes — create, send and convert quotes from your dashboard, including the ones your sales agent creates Purchase orders — create and automate POs from low stock, out of stock or straight from an order; ideal for dropshipping Advanced product import — import tens of thousands of products in the background from any CSV format Support for popular plugins — WPML, WC Subscriptions, Product Bundles, ACF, PDF Invoices, Sequential Order Numbers and more B2B features, no other plugin needed Works with any WooCommerce site, new or established, B2B or hybrid B2C/B2B One product, different prices, discounts and tiered pricing Works with all WooCommerce payment and shipping methods Access control: set visibility by group, hide prices, categories, brands or the whole website Custom fields in the registration form, billing address and checkout Extended and dedicated registration forms, with registration approval Request a quote, invoice payment and purchase order payment Wholesale quick order form and live search Different shipping methods, payment methods and minimum order amounts per group HPOS compatible No coding required Terms: TOS Privacy Policy: Privacy Policy ⏩ Use of 3rd Party Services To provide its features, CommerceBird uses the following services when the feature is enabled: CommerceBird (commercebird.com) for the AI agents: when an agent is live, its chat widget is loaded from commercebird.com, and shopper messages are sent to CommerceBird, which stores the conversations, leads and the knowledge you add. Photos are uploaded straight to your store. – TOS and Privacy Policy AI model providers, through the Vercel AI Gateway, to generate the agents’ answers and search your knowledge – TOS and Privacy Policy Zoho CRM and Inventory API to synchronize Orders, Products and Customers – TOS and Privacy Policy Exact Online API to synchronize Orders, Products and Customers – TOS and Privacy Policy

Echo Knowledge Base is a powerful documentation tool that helps you create and organize documentation, FAQs, quizzes, and articles. It includes built-in AI search and AI chatbot features and includes comprehensive features to help you build a visually appealing knowledge base. Designed with a modern and professional appearance by default, the plugin offers extensive customization options to align perfectly with your brand identity. FREE KB FEATURES Fast Search Bar: Enable users to find articles quickly with an AJAX-powered search bar. Deep Content Organization: Organize articles into categories and subcategories up to five levels deep. Display articles and categories across tabs or in an intuitive drill-down format. FAQs Layout and Shortcode: Deploy FAQs anywhere on your site with various eye-catching designs. Group questions logically and control their behavior for optimal user engagement. Article Enhancement Tools: Improve user experience with breadcrumbs, next/previous article navigation, print and PDF export options, and more. Table of Contents (TOC): Enhance navigation with a customizable table of contents on article pages for better user experience. Frontend Visual Editor: Customize your Knowledge Base pages live on the front-end with our intuitive visual editor or drag-and-drop Gutenberg blocks. Pre-made Layout Designs: Choose from many beautiful designs and layouts to make your knowledge base both stunning and functional. With dozens of combinations available, you’ll find the perfect look for your site. Most Popular and Recent Articles: Display lists of articles by popularity and recent publication to guide readers to trending and new content. Glossary: Build a centralized dictionary of terms and definitions for your knowledge base. Glossary Terms – Create and manage glossary entries. Published terms are automatically highlighted in your articles with interactive tooltips, helping readers understand key terminology without leaving the page. Glossary Index Shortcode and Block – Display an alphabetical index of all glossary terms on any page using the [epkb-glossary-index] shortcode or the Glossary Index Gutenberg block, with letter navigation and customizable accent color. AI-Generated Glossary Terms (PRO) – Automatically generate glossary terms and definitions from your knowledge base content using AI, saving time and ensuring comprehensive coverage of key terminology. Article Quizzes: Add interactive quizzes to KB articles to reinforce learning and increase engagement. Create custom multiple-choice or true/false questions, add answer explanations, and show published quizzes below the article content. Article Views Counter: Track views with the built-in counter and analyze your most and least popular content to optimize your knowledge base. Customizable Category Archive Page: Customize the category archive page with a custom header, description, and image. FREE AI FEATURES (Optional) All AI features are completely optional and disabled by default. You can enable them at any time if you choose to use AI-powered capabilities. AI Chat (Chatbot): Add a frontend chat dialog where users and visitors can ask questions and get instant AI-powered answers based on on your Knowledge Base, FAQs, internal documentation, notes, and any other source of information. AI Search: When users search, results show relevant KB articles plus an ‘Ask AI’ button to dive deeper with the same query. AI Content Analysis: Automatically analyze your knowledge base articles for quality and optimization. Get AI-powered insights including: Tags Analysis – Optimize article tags and categories for better organization and SEO Readability Score – Evaluate content clarity and structure with AI assistance Learn more. PRO KB FEATURES Advanced Search: Highlight search keywords on article pages, filter search by category, adjust search box styling, and add helper text or links below the search bar. Use advanced search analytics to discover popular queries and identify searches with no results. Granular Content Protection: Control access to documentation based on user groups, WordPress roles, or custom permissions. Seamlessly manage public and private knowledge base content. Unlimited Knowledge Bases: Create unlimited separate knowledge bases, each with its own articles, categories, and tags (great for managing multiple products or departments). Articles Import and Export: Import or export articles and categories using CSV or XML formats for easy migration or backup. AI Smart Search: Display intelligent search results with optional multi-panel sections User Feedback System: Gather valuable insights with article upvote/downvote and feedback forms. Article Links: Turn any article into a link that points to PDFs, external documentation, videos, or other resources. AI Features: Content Gap Analysis AI Quiz Generation – generate quiz drafts from KB articles, then review and edit the title, intro, questions, answers, and explanations before publishing Expand training to include notes, posts, pages, and custom post types Email Notifications for AI insights Human Agent Handoff – lets users escalate from AI to your support team Feedback Buttons – collect thumbs-up/down ratings on AI responses PDF to Articles – upload PDF files and convert them into KB articles with optional AI formatting that organizes content into headings, lists, and paragraphs PDF to Notes – upload PDF files via drag-and-drop or the Media Library and convert them into AI training notes to expand your AI’s knowledge beyond KB articles AI Chat Access Control – restrict who can use AI Chat: everyone, logged-in users only, or specific WordPress roles. Set different access rules for each chat location See the official website for more details on Pro features. ⭐ WALK-THROUGH OF ECHO KNOWLEDGE BASE Watch a quick introduction to Echo Knowledge Base and see it in action: https://www.youtube.com/watch?v=sLwj8FpfBWc ⭐ PROFESSIONAL LAYOUTS INCLUDED Echo Knowledge Base comes with multiple layout options to suit your style: Basic Layout – Clean and simple design Tabs Layout – Organized content in tabbed interface Drill Down Layout – Intuitive navigation through categories Classic Layout – Traditional documentation style Category Focused Layout – Highlight your main categories See our comprehensive documentation here ⭐ ADDITIONAL FEATURES Gutenberg Blocks: Seamlessly integrate knowledge base elements using the WordPress block editor. Flexible Ordering: Order articles and categories alphabetically, by date, or manually with drag-and-drop. SEO Optimization: Built with SEO best practices to help your documentation rank well in search engines. Usage Analytics: Monitor knowledge base traffic and search queries to understand what users need. Interactive Learning: Turn knowledge base articles into quizzes with answer explanations to help readers retain information. Multilingual & RTL Support: Fully compatible with WPML, Polylang, GTranslate, and supports right-to-left languages. Responsive Design: Mobile-friendly and works with any WordPress theme, so your docs look great on all devices. Directory Shortcode: Use a shortcode to display an index of all articles (great for an A-Z index page). Multi-site Compatible: Perfect for WordPress multisite networks – manage documentation across multiple sites. Custom URL Structure: Customize category, tag, and article URLs for a clean and branded structure. Mobile Optimization: Ensures a smooth reading experience on smartphones and tablets. Content Migration: Easily convert existing posts or custom post types into Knowledge Base articles. ⭐ SEO & ACCESSIBILITY OPTIMIZED Echo Knowledge Base is optimized for search engines and adheres to accessibility standards. It supports multiple languages (including RTL scripts) and meets WCAG guidelines, making your documentation usable for a global audience. All layouts are fully responsive and retina-ready, so your knowledge base looks sharp on every device. ⭐ EASY TO STYLE WITH PRE-MADE DESIGNS No coding needed – make it your knowledge base with just a few clicks: 26 Pre-Made Designs: Choose from a variety of professional color schemes and styles. One-Click Theme Switching: Swap layouts (Basic, Tabs, Category-Focused, Classic, Drill Down, Sidebar, Grid, etc.) instantly to find the perfect look. Endless Customization: Further tweak colors, fonts, and styles to match your brand. ⭐ BUILDER COMPATIBILITY Echo Knowledge Base works great with popular page builders: Elementor & Gutenberg: Comes with native blocks and widgets for seamless integration. Other Builders: Fully compatible with Beaver Builder, Divi, Visual Composer, and more. ✅ WHY CHOOSE ECHO KNOWLEDGE BASE? User-Friendly: Designed for ease of use – no coding required and a gentle learning curve. All-in-One Support Hub: Manage documentation, FAQs, quizzes, AI chat, and smart search in one plugin. Professional Design: 26 beautiful, ready-to-use layouts give your docs a polished look out of the box. Highly Customizable: Extensive configuration options to tailor the knowledge base to your needs. Reliable Support: Our friendly, Canadian-based support team is ready to help with any questions. Regular Updates: Continuously improved with new features (our roadmap is packed with upcoming enhancements!). Global Ready: Translate your documentation and serve users in any language with full multilingual support. About Us: We are a Canadian company with over a decade of experience in WordPress and web technologies. We’re passionate about helping you provide better support to your customers.