Live Chat by Click4Assistance UK vs TimeSaverBot – Multilingual AI Chatbot for WooCommerce & Live Chat

WordPress Live Chat Plugin from the leading UK provider Click4Assistance has been providing live chat plugin for websites to UK businesses for over 2 decades. If you’re looking to drive more sales or offer better support, our expertise and experience will ensure a successful live chat, chatbot or AI agent implementation, using this wordpress live chat plugin. This extension will add a small piece of script to your website, providing a wordpress live chat plugin together with all the functionality the Click4Assistance solution can offer. https://www.click4assistance.co.uk Live Chat Website Plugin All data including chat transcripts are stored in a UK data centre conforming to UK and EU regulations including GDPR, Cyber Essential Plus and ISO27001. Phone, email and live chat with your account manager and our support team working in UK time zones. Click4Assistance is the preferred chat provider used by many UK organisations including finance, retail, healthcare and the public sector. Proactively Engage & Monitor Visitors Don’t just wait for your website visitors to start a chat; using your live chat website plugin configure proactive rules and automatically engage with visitors on your website based on pages viewed and duration, increase chat uptake by 300%. Monitor visitors on your website in real-time and manually send a chat invitation, access a variety of reports to understand the performance of your website and its communications. Fully Customisable This wordpress live chat plugin allows you to completely configure and customise your live chat windows and buttons like no other solution, full access to the HTML, CSS and JavaScript. Ensure your chat facility includes your branding, colour scheme and gathers the information before, during and after the conversion that your organisation requires. Designed to work on PC, tablet and phones and all major browsers One Complete Communication Solution Not only does Click4Assistance provide a live chat plugin for your website; this extension also allows multiple tools to be easily added to your website, including: Chatbots and AI Agents – Build a conversational chatbot with our easy-to-use drag-and-drop bot builder, Coni, for quick, reliable answers, or train our AI-powered assistant, Arti, to engage in deeper discussions, backed by ChatGPT with hand-off and transfer facility to a real agent. Video Chat – 1 or 2-way voice and video communications Chat Rooms – Offer virtual conferences, open days, webinars and product launches Click2Call – Allow visitors to request a FREE phone call, instantly connecting them to your team over the normal phone network. Promotions (also known as popups) – Automatically present an image to your visitors, sharing latest products, special deals or important news, and redirect them to the relevant page. Social Media Integration – Collate messages from various solutions including Facebook and WhatsApp all in one solution Details of the online chat software can be found: https://www.click4assistance.co.uk/software Pricing and Packages Free trial available Starting from as little as £19.95/month – https://www.click4assistance.co.uk/live-chat-software-prices No setup fees, no hidden charges, just a 30 day rolling agreement Testimonials “I found this wordpress live chat plugin to be very user friendly and easy to use. The different functionality such as the spell check helped our business to provide professional, courteous and friendly responses to all our clients. All team members find it easy navigate using the Click4Assistance solution and using the canned responses has helped to speed up the response times during our conversations.” “Click4Assistance has enabled us to offer immediate support to our customer base, its very easy to install and simple to understand. On the few occasions we have needed support the team at Click4Assistance have always been approachable, friendly and most of all helpful with their guidance and advice.” “We have only been using this live chat plugin for our website for a short time, but already have seen increased conversions and generation of bespoke leads that we could have missed without this facility.” About Click4Assistance Established in the UK at the inception of the Live Chat concept, Click4Assistance was one of the first, ground-breaking companies to introduce a wordpress live chat plugin. For over 20 years we have been successfully providing Live Chat and Web Chat solutions to SME and corporate organisations; feedback from our customers has guided the development and expansion of the solution. Click4Assistance offers a fully flexible, versatile and customisable solution ensuring a seamless fit with your website. Constant R&D ensures we stay one step ahead of your visitors’ expectations and you’re armed with the very latest technology. Arbitrary section

Someone lands on your site at 11pm with a question. Nobody is online. They buy from whoever did answer. TimeSaverBot is an AI chatbot for WordPress and WooCommerce. It learns your existing pages and your product catalog, answers visitor questions in 46 languages, recommends products from your own stock, and collects contact details when nobody on your team is online. Built for WooCommerce stores, clinics and salons that take bookings, agencies, and any site that sells a service and answers the same questions all day. Setup is a wizard: pick your pages, pick a ready-made bot, done. No code, no theme edits, no separate sign-up — you are live in about five minutes. 30-day free trial. No credit card. Answers only from your own content — your pages, your FAQ, your products. Not from the open internet. No OpenAI API key — nothing to register, no token bills, no keys to paste into WordPress Deep WooCommerce integration — price, stock, variations, weight, dimensions, photos 46 languages, detected automatically — your content stays in one language Five ready-made bots — sales, support, bookings, e-commerce, or your own instructions Captures leads 24/7 — your team picks up a conversation that is already half done The plugin connects your site to the TimeSaverBot platform. The setup wizard creates your account for you. The bot answers from your site, not from the internet An AI chatbot is only worth having if you can trust what it tells your customers. TimeSaverBot builds every answer from the pages you chose, the FAQ you wrote and the products in your catalog. When it doesn’t have the answer, it says so and offers to take the visitor’s details instead of inventing something. Prices, stock, model numbers, SKUs and brand names come straight from WooCommerce, so they are right at the moment the customer asks. And there is no OpenAI account to open and no separate usage bill to watch — the platform handles the AI side. The bot knows your WooCommerce catalog The plugin reads your products through WooCommerce’s own API, so the bot answers like a salesperson standing in your stockroom: Price and sale price. “How much is it?” — “$24.90, on sale right now, normally $29.” Stock, down to the last unit — including the one that sold a minute ago to somebody else. Most integrations never notice that. Variations. “Do you have it in blue, size 42?” — “Blue 42 is in stock, $24.90. Red 42 is sold out.” Weight and package dimensions. “Will it fit a parcel locker?” — “2.4 kg, and the box is 30 × 20 × 15 cm.” Photo, brand, category, SKU and rating — the bot sends a real product card with a button through to the product page, and finds things the way customers ask: by brand, by product code, by category. Sold-out products too — “It’s out right now, leave your details” beats silence. It narrows down, as well: “something under $30”, “only what’s in stock”, “cheapest first”. Create, edit or delete a product and the bot knows moments later — no overnight update, nothing to re-import by hand. Import your whole catalog or a single category with its subcategories. WooCommerce is optional. Without it, everything else works exactly the same. 46 languages, and the bot picks the right one itself Most chat plugins offer a handful of languages and ask you to choose one. TimeSaverBot works out the language from the visitor’s first message and answers in it. A Polish visitor gets Polish. A Brazilian gets Portuguese. Nobody picks a setting. Your content stays in one language — yours. The bot understands what a question means, not just the words it is written in, so the answer is built from the page you already wrote and comes back in the visitor’s language. No translation plugin, no duplicate pages, no 46 versions of your FAQ Exact details still match exactly — model numbers, SKUs, brand names Right-to-left done properly — for Arabic, Persian, Hebrew and Urdu the whole chat window mirrors, not just the text The chat window’s own buttons and labels ship in 82 languages and regional variants, and the plugin’s admin screens in 75 From Arabic and Chinese to Polish, Portuguese and Thai — see the full list in the FAQ. Pick a bot and it works out of the box 📈 General Sales — services, B2B, landing pages. Answers, then guides toward an inquiry. 🎧 General Support — sites with documentation or a knowledge base. 📅 Service Order — clinics, salons, repair shops. Collects name, phone, service, preferred time. 🛒 E-commerce — advises from your catalog, compares products, answers on price, stock, delivery and payment. 🤖 Prompt Bot — for anything the four above don’t cover. You write the instructions: a bot that only screens candidates for your job openings, or one that answers strictly from your legal FAQ and refers everything else to a partner. Live in about five minutes Activate the plugin — the wizard starts on its own. Pick the pages the bot learns from. Your WooCommerce catalog imports at the same time. Choose one of the five bots above, or write your own instructions. Set your widget colors and text, with live preview. Done — the widget is already on your site. Every step after picking your pages can be skipped. The bot always knows the current state of your site Edit a page and the bot picks the edit up. Publish one and it is included. Delete it and it drops out — the bot never answers from a page that no longer exists. Pages, posts and your custom sections like Services or Projects Re-scan the whole site or a single page whenever you want Write FAQ answers by hand, or import them from CSV or JSON Everything syncs in the background and never holds up your editor A widget that fits your site Appears on every page automatically — no shortcode, no theme file to edit Your colors, button text and chat title, previewed live in the wizard Works on phones, tablets and desktops — on a small screen the chat opens out to fill it Runs in its own window inside your page, so your theme can’t break it and it can’t break your theme Conversations turn into customers Chatting is not the point. Getting the business is. TimeSaverBot asks the qualifying questions you would otherwise type out yourself, works out what the visitor actually wants, and takes their contact details before they click away. If nobody is online, you still get the lead — with the whole conversation attached. When your team is around, the same widget is your live chat: switch on Live operators and the bot hands the conversation over to a human instead of taking a contact. Everything from your WordPress admin One click, no second login — Chat, Leads and Knowledge Base open straight from the WordPress menu Your numbers in wp-admin — conversations, leads and conversion rate for the last 30 days, plus how much of your monthly dialog allowance is left All settings in WordPress — the bot’s instructions, its tone, when it hands over to your team, and how the widget looks Safe by default Your WordPress password is never sent anywhere Every connection is signed, and opening Chat or Leads uses a one-time key that expires after 60 seconds Your installation is tied to your domain — nobody can point it elsewhere Reinstalling puts everything back — your connection survives a delete by default, or one checkbox under TimeSaverBot → Help makes deletion clear it from your site instead Worth knowing before you install TimeSaverBot is a hosted service. The plugin is the WordPress side of it; the AI itself runs on the TimeSaverBot platform. Single-site WordPress only — multisite is not supported yet. Pricing 30 days free, no credit card required. After the trial the plugin needs a paid TimeSaverBot plan to keep answering. The entry plan is $26/month and includes 100 AI conversations; beyond that, conversations are $0.09 each. Larger plans bring the per-conversation price down. Your WordPress dashboard shows the month’s limit and what is left of it, so nothing runs up quietly. Every plan includes all 46 languages, even the cheapest one — you never pay extra for them. See current plans. Try it on your own site Install the plugin and activate it. The wizard opens by itself, learns the pages you pick, and puts the widget live. In about five minutes you can open your own site and ask your bot a question — in any of the 46 languages — and see what your visitors will get tonight. Third-Party Service Disclosure This plugin relies on the TimeSaverBot SaaS platform hosted at app.timesaverbot.com. The following external connections are made: Provisioning API (POST /Provision/WordPressInstall) — Called once during the setup wizard to create your workspace. Sends: site URL, installation ID, WordPress version, plugin version, admin email. Dashboard Summary API (GET /Provision/WordPressDashboardSummary) — Called when loading the Dashboard page. Returns aggregated usage metrics. Operation Token API (POST /Auth/CreateOperationToken) — Called when you navigate to Chat, Leads, or Knowledge Base. Issues a short-lived authentication token. Iframe embeds — Bot Settings and Widget Settings pages load the TimeSaverBot configuration UI inside an iframe from app.timesaverbot.com. Silent login redirects — Chat, Leads, and Knowledge Base menu items redirect to app.timesaverbot.com with automatic authentication. Chat widget script (embed.js) — Loaded on every frontend page after wizard completion. The script is served from widget.timesaverbot.com and renders the chat widget inside an iframe. It sends your tenant ID and channel ID as data attributes. All server-to-server API calls are signed with HMAC-SHA256 using a per-installation secret. No data is sent to any other third-party service. TimeSaverBot Terms of Service TimeSaverBot Privacy Policy Privacy TimeSaverBot connects to the TimeSaverBot SaaS platform at app.timesaverbot.com. This section documents all data transmitted. Data sent during provisioning (one-time, on wizard completion) Normalized site hostname (e.g. example.com) Installation UUID (locally generated, not tied to any personal data) Raw site URL, WordPress version, plugin version (diagnostic metadata) Admin email address (used to create a technical user for your workspace) Data sent during normal operation Dashboard: HMAC-signed GET request with installation ID header. Returns aggregate metrics only. Navigation (Chat/Leads/Knowledge Base): HMAC-signed POST request with installation ID and requested scope. Returns a one-time authentication token. Settings (Bot/Widget): After initial authentication, the iframe communicates directly between the browser and TimeSaverBot. The WordPress plugin does not relay this traffic. Data stored locally Installation ID, HMAC secret, tenant ID, connector channel ID, process ID, wizard state. All stored in the wp_options table under the tsvbot_wp_settings key. Data stored remotely Chatbot configuration, conversations, leads, and usage metrics are stored on the TimeSaverBot platform. See the TimeSaverBot Privacy Policy for retention and deletion policies. No additional third parties This plugin does not transmit data to any service other than app.timesaverbot.com.