Chatwoot Client Portal by ICT Shift vs Really Simple Security – Simple and Performant Security (formerly Really Simple SSL)

Chatwoot Client Portal by ICT Shift turns your WordPress site into a Chatwoot-backed support portal. Built by ICT Shift. Give clients a familiar, branded support area inside WordPress while your team continues working in Chatwoot. Ideal for businesses that want to: Let logged-in users view and reply to support tickets without leaving your website Offer contact-style intake pages for non-logged-in visitors Keep omnichannel conversations centralized in Chatwoot inboxes (email, livechat, WhatsApp, and more) Sync useful customer context from WordPress and commerce plugins into Chatwoot contact records For help with Chatwoot setup, self-hosting, or hosting guidance, you can contact ICT Shift at https://www.ictshift.com/. Plugin support is also available in the WordPress.org support forum. Features: Ticket list and detail shortcodes Dedicated new-ticket shortcode/form Reply support with optional attachments Ticket status display and update flow Floating livechat widget + embedded chat modes Logged-in user livechat identity (setUser) with optional identity validation (identifier_hash) Contact sync to Chatwoot from WordPress profile, WooCommerce, and FluentCart (best effort) Multi-inbox filtering support Webhook-based synchronization support Translation-ready text domain Shortcodes: [ictss_support_tickets] – ticket list view (+ New Ticket button) [ictss_support_ticket] – ticket conversation detail view (?ictss_ticket_id=) [ictss_support_new_ticket] – dedicated new ticket form [ictss_support_live_chat_full] [ictss_support_live_chat_box] Ticket list shortcode [ictss_support_tickets] Shows the ticket list only and includes the “+ New Ticket” header button. Optional ticket list attributes: new_ticket_url – override the “+ New Ticket” button URL ticket_detail_url – override ticket detail page URL Example: [ictss_support_tickets new_ticket_url="https://example.com/new-ticket" ticket_detail_url="https://example.com/ticket-details"] Ticket detail shortcode [ictss_support_ticket] Shows a selected ticket conversation using ?ictss_ticket_id= and includes a “Back to My Tickets” button. Optional ticket detail attributes: tickets_url – override the back-to-list button URL show_unassigned_assignee="yes|no" (default no) – when yes, always show Assigned as Unassigned if no agent is set New ticket shortcode [ictss_support_new_ticket] Optional new ticket attributes: show_attachments="yes|no" (default yes) show_priority="yes|no" (default no) inbox_id – override the Chatwoot inbox used for ticket creation mail_to – override mail transport recipient(s) for this page only require_login="yes|no" (default yes) – set to no for public/contact intake pages tickets_url – override the “Back to My Tickets” button URL after successful submit debug_console="yes|no" (default no) – for admins, logs submit diagnostics to browser console (helpful for mail transport troubleshooting) Examples: Support intake: [ictss_support_new_ticket show_attachments="yes" show_priority="yes"] Contact intake (public form): [ictss_support_new_ticket show_attachments="no" show_priority="no" require_login="no"] When require_login="no", the form is available to non-logged-in visitors. Enable hCaptcha in plugin settings for public intake protection. Recommended page setup: My Tickets page: [ictss_support_tickets] and [ictss_support_ticket] (can be the same page) New Ticket page: [ictss_support_new_ticket] (can also be a separate page) Optional URL overrides: Ticket list: new_ticket_url, ticket_detail_url Ticket detail: tickets_url (back to list button) New ticket: tickets_url (back to list button after successful submit) After submit, users are informed that a new ticket can take a few minutes to appear in the ticket list. Theme compatibility notes: Supported compatibility targets: Astra, Divi, BeTheme, and default WordPress themes. BeTheme compatibility includes field/button normalization for the new-ticket form (including public contact intake pages). Divi compatibility includes suppression of inherited hover pseudo-icons on ICTSS buttons in WooCommerce-themed contexts. External Services This plugin relies on external services for support portal functionality and optional anti-bot verification. Chatwoot This plugin connects to a Chatwoot instance to provide support ticket, livechat, contact sync, and webhook functionality. The Chatwoot base URL is configured by the site owner in plugin settings and can point to either a self-hosted Chatwoot server or the Chatwoot cloud service. What it is: Chatwoot is an open-source customer support platform. This plugin uses the Chatwoot REST API to sync contacts, create tickets, post replies, and receive webhook events. Data sent: contact identity and profile data (name, email, phone, optional custom attributes), conversation and ticket metadata, message content, and optional file attachments. When data is sent: when loading the livechat widget/embed, creating support tickets, replying to tickets, syncing contacts, loading debug/API diagnostics, and processing webhook events. Browser storage: when the livechat widget or embed is enabled, Chatwoot and optional identity/session-reset flows may use browser cookies and local/session storage to maintain chat session state. Service URL: Determined by the Base URL configured in plugin settings (e.g. https://app.chatwoot.com/ for Chatwoot cloud, or a custom domain for self-hosted deployments). If using Chatwoot cloud (app.chatwoot.com): Terms of service: https://www.chatwoot.com/terms-of-service Privacy policy: https://www.chatwoot.com/privacy-policy If using a self-hosted Chatwoot instance: The data controller is the operator of that server. The site owner is responsible for ensuring appropriate terms and privacy policies are in place for their own Chatwoot deployment. Chatwoot’s privacy policy and terms of service do not automatically apply to self-hosted instances. Chatwoot is open-source (MIT licensed): https://github.com/chatwoot/chatwoot hCaptcha (optional) This plugin optionally integrates hCaptcha for anti-spam/bot protection on public ticket and contact intake forms. What it is: hCaptcha is a third-party CAPTCHA service. It is only loaded when hCaptcha is explicitly enabled in plugin settings. Data sent: a challenge response token and visitor IP address (remoteip) for server-side verification, and the hCaptcha widget JavaScript for browser-side challenge rendering. When data is sent: only when hCaptcha is enabled in plugin settings AND a visitor submits a public form that requires CAPTCHA verification. Service URL: https://www.hcaptcha.com/ Terms of service: https://www.hcaptcha.com/terms.html Privacy policy: https://www.hcaptcha.com/privacy.html Site owners are responsible for obtaining any consent required in their jurisdiction before enabling external-service features.

Easily improve site security with WordPress Hardening, Two-Factor Authentication (2FA), Login Protection, Vulnerability Detection and SSL certificate. Really simple, Effective and Performant WordPress Security Really Simple Security is the most lightweight and easy-to-use security plugin for WordPress. It secures your WordPress website with SSL certificate generation, including proper 301 https redirection and SSL enforcement, scanning for possible vulnerabilities, Login Protection and implementing essential WordPress hardening features. We believe that security should have the absolute minimum effect on website performance, user experience and maintainability. Therefore, Really Simple Security is: Lightweight: Every security feature is developed with a modular approach and with performance in mind. Disabled features won’t load any redundant code. Easy-to-use: 1-minute configuration with short onboarding setup. Security Features Easy SSL Migration Migrates your website to HTTPS and enforces SSL in just one click. 301 redirect via PHP or .htaccess Secure cookies Let’s Encrypt: Install an SSL Certificate if your hosting provider supports manual installation. Server Health Check: Your server configuration is every bit as important for your website security. WordPress Hardening Tweak your configuration and keep WordPress fortified and safe by tackling potential weaknesses. Prevent code execution in the uploads folder Prevent login feedback and disable user enumeration Disable XML-RPC Disable directory browsing Username restrictions (block ‘admin’ and public names) and much more.. Vulnerability Detection Get notified when plugins, themes or WP core contain vulnerabilities and need appropriate action. Login Protection Allow or enforce Two-Factor Authentication (2FA) for specific user roles. Users receive a two-factor code via Email. Improve Security with Really Simple Security Pro Protect your site with all essential security features by upgrading to Really Simple Security Pro. Advanced SSL enforcement Mixed Content Scan & Fixer. Detect files that are requested over HTTP and fix them to HTTPS, both Front- and Back-end. Enable HTTP Strict Transport Security and configure your site for the HSTS Preload list. Firewall Really Simple Security Pro includes a performant and efficient WordPress firewall, to stop bots, crawlers and bad actors with IP and username blocks. 404 blocking – Blocks crawlers as they trigger unusual numbers of 404 errors. Region blocking – Only allow/block access to your site from specific regions. Automated and customisable Firewall rules. IP blocklist and allowlist. Security Headers Security headers protect your site visitors against the risk of clickjacking, cross-site-forgery attacks, stealing login credentials and malware. Independent of your Server Configuration, works on Apache, LiteSpeed, NGINX, etc. Protect your website visitors with X-XSS Protection, X-Content-Type-Options, X-Frame-Options, a Referrer Policy and CORS headers. Automatically generate your WordPress-tailored Content Security Policy. Vulnerability Measures When a vulnerability is detected in a plugin, theme or WordPress core you will get notified accordingly. With Vulnerability Measures, you can configure simple but effective measures to make sure that a critical vulnerability won’t remain unattended. Force update: An update process will be tried multiple times until it can be assumed development of a theme or plugin is abandoned. You will be notified during these steps. Quarantine: When a plugin or theme can’t be updated to solve a vulnerability, Really Simple Security can quarantine the plugin. Advanced Site Hardening Choose a custom login URL Automated File Permissions check and fixer Rename and randomize your database prefix Change the debug.log file location to a non-public folder Disable application passwords Control admin creation Disable HTTP methods, reducing HTTP requests Login Protection Secure your website’s login process and user accounts with powerful security measures. Two-Step verification (Email login) 2FA (two factor authentication) with TOTP Passwordless login with passkey login Enforce strong passwords and frequent password change Limit Login Attempts With Limit Login Attempts you can configure a threshold to temporarily or permanently block IP addresses or (non-existing) usernames. You can also throw a CAPTCHA after a failed login (hCaptcha or Google reCaptcha) Access Control Restrict access to your site for specific regions. Add specific IP addresses or IP ranges to the Blocklist or Allowlist. Useful Links Documentation Security Definitions Translate Really Simple Security Issues & pull requests Feature requests Love Really Simple Security? If you want to support the continuing development of this plugin, please consider buying Really Simple Security Pro, which includes some excellent security features and premium support. About Really Simple Plugins Our mission is to make complex WordPress requirements really easy. Really Simple Security is developed by Really Simple Plugins. For generating SSL certificates, Really Simple Security uses the le acme2 PHP Let’s Encrypt client library, thanks to ‘fbett’ for providing it. Vulnerability Detection uses WP Vulnerability, an open-source initiative by Javier Casares. Want to join as a collaborator? We’re on GitHub as well!