Chatwoot Client Portal by ICT Shift vs Duplicator – Backups & Migration Plugin – Cloud Backups, Scheduled Backups, & More

Chatwoot Client Portal by ICT Shift turns your WordPress site into a Chatwoot-backed support portal. Built by ICT Shift. Give clients a familiar, branded support area inside WordPress while your team continues working in Chatwoot. Ideal for businesses that want to: Let logged-in users view and reply to support tickets without leaving your website Offer contact-style intake pages for non-logged-in visitors Keep omnichannel conversations centralized in Chatwoot inboxes (email, livechat, WhatsApp, and more) Sync useful customer context from WordPress and commerce plugins into Chatwoot contact records For help with Chatwoot setup, self-hosting, or hosting guidance, you can contact ICT Shift at https://www.ictshift.com/. Plugin support is also available in the WordPress.org support forum. Features: Ticket list and detail shortcodes Dedicated new-ticket shortcode/form Reply support with optional attachments Ticket status display and update flow Floating livechat widget + embedded chat modes Logged-in user livechat identity (setUser) with optional identity validation (identifier_hash) Contact sync to Chatwoot from WordPress profile, WooCommerce, and FluentCart (best effort) Multi-inbox filtering support Webhook-based synchronization support Translation-ready text domain Shortcodes: [ictss_support_tickets] – ticket list view (+ New Ticket button) [ictss_support_ticket] – ticket conversation detail view (?ictss_ticket_id=) [ictss_support_new_ticket] – dedicated new ticket form [ictss_support_live_chat_full] [ictss_support_live_chat_box] Ticket list shortcode [ictss_support_tickets] Shows the ticket list only and includes the “+ New Ticket” header button. Optional ticket list attributes: new_ticket_url – override the “+ New Ticket” button URL ticket_detail_url – override ticket detail page URL Example: [ictss_support_tickets new_ticket_url="https://example.com/new-ticket" ticket_detail_url="https://example.com/ticket-details"] Ticket detail shortcode [ictss_support_ticket] Shows a selected ticket conversation using ?ictss_ticket_id= and includes a “Back to My Tickets” button. Optional ticket detail attributes: tickets_url – override the back-to-list button URL show_unassigned_assignee="yes|no" (default no) – when yes, always show Assigned as Unassigned if no agent is set New ticket shortcode [ictss_support_new_ticket] Optional new ticket attributes: show_attachments="yes|no" (default yes) show_priority="yes|no" (default no) inbox_id – override the Chatwoot inbox used for ticket creation mail_to – override mail transport recipient(s) for this page only require_login="yes|no" (default yes) – set to no for public/contact intake pages tickets_url – override the “Back to My Tickets” button URL after successful submit debug_console="yes|no" (default no) – for admins, logs submit diagnostics to browser console (helpful for mail transport troubleshooting) Examples: Support intake: [ictss_support_new_ticket show_attachments="yes" show_priority="yes"] Contact intake (public form): [ictss_support_new_ticket show_attachments="no" show_priority="no" require_login="no"] When require_login="no", the form is available to non-logged-in visitors. Enable hCaptcha in plugin settings for public intake protection. Recommended page setup: My Tickets page: [ictss_support_tickets] and [ictss_support_ticket] (can be the same page) New Ticket page: [ictss_support_new_ticket] (can also be a separate page) Optional URL overrides: Ticket list: new_ticket_url, ticket_detail_url Ticket detail: tickets_url (back to list button) New ticket: tickets_url (back to list button after successful submit) After submit, users are informed that a new ticket can take a few minutes to appear in the ticket list. Theme compatibility notes: Supported compatibility targets: Astra, Divi, BeTheme, and default WordPress themes. BeTheme compatibility includes field/button normalization for the new-ticket form (including public contact intake pages). Divi compatibility includes suppression of inherited hover pseudo-icons on ICTSS buttons in WooCommerce-themed contexts. External Services This plugin relies on external services for support portal functionality and optional anti-bot verification. Chatwoot This plugin connects to a Chatwoot instance to provide support ticket, livechat, contact sync, and webhook functionality. The Chatwoot base URL is configured by the site owner in plugin settings and can point to either a self-hosted Chatwoot server or the Chatwoot cloud service. What it is: Chatwoot is an open-source customer support platform. This plugin uses the Chatwoot REST API to sync contacts, create tickets, post replies, and receive webhook events. Data sent: contact identity and profile data (name, email, phone, optional custom attributes), conversation and ticket metadata, message content, and optional file attachments. When data is sent: when loading the livechat widget/embed, creating support tickets, replying to tickets, syncing contacts, loading debug/API diagnostics, and processing webhook events. Browser storage: when the livechat widget or embed is enabled, Chatwoot and optional identity/session-reset flows may use browser cookies and local/session storage to maintain chat session state. Service URL: Determined by the Base URL configured in plugin settings (e.g. https://app.chatwoot.com/ for Chatwoot cloud, or a custom domain for self-hosted deployments). If using Chatwoot cloud (app.chatwoot.com): Terms of service: https://www.chatwoot.com/terms-of-service Privacy policy: https://www.chatwoot.com/privacy-policy If using a self-hosted Chatwoot instance: The data controller is the operator of that server. The site owner is responsible for ensuring appropriate terms and privacy policies are in place for their own Chatwoot deployment. Chatwoot’s privacy policy and terms of service do not automatically apply to self-hosted instances. Chatwoot is open-source (MIT licensed): https://github.com/chatwoot/chatwoot hCaptcha (optional) This plugin optionally integrates hCaptcha for anti-spam/bot protection on public ticket and contact intake forms. What it is: hCaptcha is a third-party CAPTCHA service. It is only loaded when hCaptcha is explicitly enabled in plugin settings. Data sent: a challenge response token and visitor IP address (remoteip) for server-side verification, and the hCaptcha widget JavaScript for browser-side challenge rendering. When data is sent: only when hCaptcha is enabled in plugin settings AND a visitor submits a public form that requires CAPTCHA verification. Service URL: https://www.hcaptcha.com/ Terms of service: https://www.hcaptcha.com/terms.html Privacy policy: https://www.hcaptcha.com/privacy.html Site owners are responsible for obtaining any consent required in their jurisdiction before enabling external-service features.

WordPress Backup & Migration Plugin Duplicator provides a simple way to move WordPress sites, create reliable backups, or clone a site for staging. With Duplicator, you can easily migrate, transfer, or clone your WordPress site between domains or hosts with no downtime. Create full backups of your website, or package your entire site to download and install elsewhere with only a few steps. At Duplicator, reliability, security, and ease of use are our top priorities. Duplicator is built on the same engine as Duplicator Pro: backups of any size, encrypted archives, 1-click restore and cloud storage are all part of the free plugin. Our easy migration wizard makes Duplicator the most beginner-friendly backup and migration plugin on the market. You don’t have to hire a developer. Create a backup and migrate sites in just a few minutes. Duplicator Pro This plugin is the Lite version of Duplicator Pro, which comes with scheduled backups, cloud storage integrations, multisite support, staging sites and more. Get Duplicator Pro for the complete migration and backup solution. Easy Site Migration, Backup, and Cloning Duplicator streamlines site migrations by packaging your website files and database into a single file, known as a “backup”. Download and re-install your “backup” on any new WordPress location or server without dealing with complicated setups. Launch at your new destination without installing WordPress. Duplicator is the only migration and backup plugin that works on an empty site. See why experts love Duplicator: “Duplicator provides an easy to use tool to make backups of your site, or to transfer it to another location.” Richard McAdams – Expert Web Developer Backups Without Size Limits Duplicator’s chunked backup engine splits the work into small steps, so backups of any size complete even on shared hosting with strict server timeouts. Pick the archive engine that fits your server (DupArchive, ZipArchive or shell zip) and the database engine you prefer (mysqldump or chunked PHP). Backups build in the background while you keep working, and Duplicator runs on managed hosts such as WordPress.com, WP Engine and GoDaddy Managed. AutoTune: Backup Settings That Configure Themselves Not sure which settings your server needs? AutoTune runs real test backups and finds the configuration that works on your host, automatically. Before every backup Duplicator checks your server configuration, and when something goes wrong it explains the problem in plain language and offers a one-click fix. Secure WordPress Backups Duplicator offers WordPress backups with military-grade encryption. Protect any backup with a password and AES-256 archive encryption, and see the security status of every backup at a glance. Automatically backup your entire WordPress site to secure cloud storage. 1-Click Restore Restore any backup with a single click from your WordPress dashboard: no FTP, no manual installer upload. Duplicator makes 1-click restores easy and stress-free. Quickly restore your entire website in minutes just like a time machine. Duplicator Cloud Storage Keep your backups off-site with Duplicator Cloud, our own secure cloud storage built for WordPress backups. Connect your account, send backups to the cloud and restore them from the cloud when you need them. You can also keep backups in several local folders with automatic retention of the most recent ones. Duplicator Pro adds Dropbox, Google Drive, OneDrive, Amazon S3, FTP/SFTP and any S3-compatible provider. Fast WordPress Migrations Duplicator makes WordPress website migrations fast and stress-free. Quickly move to a new host, domain, or server. No downtime, no data loss, and no coding required. WordPress Multisite Backups Duplicator offers automatic WordPress Multisite backups with easy 1-click restore. Safely backup your entire Multisite network to secure cloud storage. WooCommerce Backups Duplicator offers reliable WooCommerce backups with military-grade encryption. Easily and automatically back up your entire online store to secure cloud storage. Pre-configured WordPress Installs Never start from scratch with Duplicator’s smart pre-configured WordPress installs. Save time and hassle duplicating ready-made sites with 1-click. WordPress Recovery Points with Quick Rollbacks Duplicator offers hourly recovery points and 1-click rollbacks for WordPress sites. Quickly and automatically recover from failed WordPress updates or disasters. Partial WordPress Backup Plugin Duplicator makes partial backups for WordPress quick and easy. Save storage and restore sites faster with database-only, media-only, or completely custom backups. Server to Server WordPress Migration Import Tool Duplicator makes server-to-server WordPress migrations fast and hassle-free. Quickly import your website to a new server in minutes. No downtime, no data loss. Smart WordPress Migration Wizard Duplicator’s smart WordPress migration wizard makes transferring your website to a new host or server effortless. Advanced installer options, custom search and replace rules and security key regeneration are all included. No downtime, no data loss, and no code required. Drag & Drop Import WordPress Website Tool Migrating WordPress sites has never been easier with Duplicator’s drag & drop import tools. Quickly transfer your site to a new host or server in minutes, no code required. Clone WordPress Website Plugin Duplicator clones your entire WordPress website with 1-click, no code needed. Perfect for staging sites, sandbox, or site migration. WordPress Staging Site Duplicator Pro lets you create a WordPress staging site directly from your WordPress dashboard. Safely test plugin updates, theme changes, and new features on a staging environment before pushing changes to your live site. No manual setup, no separate hosting, and no risk to your production site. AI Ready Backups Duplicator exposes its backup abilities through the WordPress Abilities API, so AI assistants can list your backups, create a new one and check its status on your behalf. Every action respects your WordPress permissions. Duplicator Pro Features Duplicator Pro takes Duplicator to the next level with features you’ll love, such as: WordPress staging sites – create a staging copy of your site to safely test changes before going live Drag and Drop installs – just drag the backup file to the destination site! Server to server import – import a backup directly from a URL or from cloud storage, no download needed Scheduled backups – daily, weekly, monthly or hourly, each with its own template and storage destinations Backup templates to save and reuse your backup configurations Cloud Storage to Dropbox Backups, Google Drive Backups, Microsoft OneDrive Backups, Amazon S3 Backups and FTP/SFTP Backups Any S3-compatible provider: Backblaze B2, Wasabi, Cloudflare R2, DigitalOcean Spaces, Google Cloud Storage, Vultr, DreamObjects and more Unlimited storage destinations – send every backup to several locations at once Quick Connect to Duplicator Cloud with your license key Custom Backups and Cloning: want just plugins, or just themes, just the media? No problem! Recovery Points added for very fast emergency site restores Multisite support – back up and migrate an entire WordPress network, install a subsite as a standalone site or import a site into a network Subsite filtering – back up only the subsites you need Installer branding – white-label the installer with your own look and feel Multi-threaded, chunked engine to support larger websites & databases Support for managed and shared hosts such as WordPress.com, WPEngine, GoDaddy Managed, and more WP-CLI commands for backups and automation Custom plugin hooks for developers Advanced permissions – control which roles and users can create, restore, transfer or configure backups Email notifications when a scheduled backup fails Automatic updates and professional support … and much more! Supported Backup Cloud Storage Integrations The free plugin stores backups locally and on Duplicator Cloud. Duplicator Pro adds any Amazon S3 compatible storage provider plus these first-party integrations. Duplicator Cloud Backups Localhost Backups FTP/ SFTP Backups Dropbox Backups Google Drive Backups Microsoft OneDrive Backups Amazon S3 Backups Cloudflare R2 Backups Wasabi Backups Dream Objects Backups Vultr Backups Digital Ocean Spaces Backups Google Cloud Storage Backups Backblaze B2 Storage Backups Linode Object Storage Backups You can easily see why Duplicator is the best WordPress backup and migration plugin on the market! Want to unlock these features? Upgrade to our Pro version Branding Guidelines Duplicator® is a registered trademark of Snap Creek LLC. When writing about the backup & migration plugin by Duplicator, please make sure to uppercase the initial first letter. Duplicator (correct) duplicator (incorrect)