Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons vs Wise Chat

Live chat with your WordPress website visitors. Provide customer support using the Chatway AI chatbot and live chat app, FAQ, helpdesk, chat buttons including WhatsApp, Facebook Messenger, Instagram & more with a click to chat interface. The AI support agent chatbot picks up support tickets automatically, so human agents can focus on more complex issues. Chatway live chat is an AI chatbot & helpdesk live chat app for communicating better & providing live chat customer support. Customers can start a chat using the live chat button, while the AI chatbot answers questions, automates customer support, and lets your team step in when needed. ✨ Chatway AI Chatbot with full human control Chatway AI Chatbot helps businesses automate customer support, answer common questions, and assist website visitors 24/7. The AI chatbot learns learns from your data sources and website content, and can access WordPress and WooCommerce data such as pages, posts, products, orders, and cart information. It can reduce repetitive support work, improve response times, and help your team handle more conversations with full human control. Your team monitors AI support agent chatbot conversations, step in whenever needed, manage how the AI chatbot responds and ensure high customer support quality. The AI chatbot will also help with live chat sales questions instantly. 👩‍💻 Why do you need Helpdesk Live Chat for your website? Real-Time Customer Support: Live chat enables instant assistance. Live chat facilitates quick issue resolution AI Chatbot Support: Add an AI chatbot to your website to answer common questions instantly, assist visitors 24/7, and reduce repetitive support requests. The AI chatbot learns from the data sources & website content, helping deliver relevant answers while your human agents monitor AI support agent chatbot conversations, step in anytime, and manage how the AI chatbot is used Lead Generation: Utilize helpdesk live chat, FAQ, chat buttons (WhatsApp, Facebook Messenger, Instagram & more). Initiate conversations & answer inquiries converting interest into leads through live chat Customer Feedback and Surveys: Embed helpdesk live chat pop up to gather feedback. Engage in real-time conversations & collect insights using live chat surveys Sales Support: Boost WooCommerce sales by integrating live chat & FAQ for personalized customer assistance. Offer real-time customer support, enhancing the overall shopping experience Technical Customer Support: Provide live chat support & FAQ for technical queries Visitor Engagement and Retention: Implement helpdesk live chat & FAQ to engage website visitors Live Visitors: See who’s currently visiting your website and live chat with them 🎉 Chatway Live Chat is a powerful live chat WordPress plugin Chatway live chat is a powerful AI chatbot & helpdesk live chat popup plugin. With Chatway live chat, easily integrate AI chatbot, live chat pop up, FAQ functionality & chat buttons like WhatsApp, Instagram, and more into your website. Chatway live chat is live chat plugin that offers real-time visitor sales & customer support. 💬 What You Get With Chatway Live Chat Engage your website visitors and customers over live chat pop ups & provide customer support Add an AI chatbot to automate support: Use an AI chatbot to answer common questions instantly, assist visitors 24/7, reduce repetitive customer support work, and provide faster replies. The AI chatbot can learn from the data sources & website content, while your team stays in control and monitors AI support agent chatbot chats, step in anytime, and manage how the AI chatbot is used Create a public Help Center and knowledge base, add FAQs to your chat widget, and add customer support live chat to your Help Center so visitors can find answers or contact your team Create separate live chat widget design for different websites and chat channels, or brands in one place with separate inboxes and widgets Content and file sharing within chat for improved helpdesk live chat customer support Allow you to monitor chats with support agents See which visitors currently visit your website and initiate live chat with them Add chat pop up buttons like WhatsApp, Instagram, Facebook Messenger, SMS, Telegram, Phone, Line, Email, TikTok, WeChat, Discord, Google Maps, Waze, and custom links Pending messages icon for incoming live chat messages when the Chatway live chat plugin isn’t launched Offer proactive live chat customer assistance Start live chat conversations with customers Assign human agents & AI agents Personalize your customer’s experience based on their chat history Add tags and custom data to conversations. This feature enables segmentation & personalized customer support for an optimized live chat experience Chat web app, Android & iOS mobile apps to manage live chat support on the go 🪄 Use Chatway Live Chat directly from your WordPress admin panel or as a standalone app Live chat with website visitors directly from the Chatway panel, use the AI chatbot to answer common questions automatically, or use Chatway inside your WordPress admin panel & provide customer support live chat. When logged-in visitors start a chat with you, their name, email, and profile picture are automatically synced with Chatway live chat, while the AI chatbot can use the available data sources & website content. 👋 Chatway Live Chat & Helpdesk account A free Chatway live chat account will be created for you, the live chat popup script will be added to your website, and a click to chat popup widget will appear on your website. If you logout/remove the plugin, the chat widget will be removed. Use Chatway live chat to support customers manually with human agents, or add an AI support agent chatbot to automatically handle tickets. Stay on the free plan for basic live chat features, or upgrade to the paid plans to unlock unlimited chat history, automation, integrations, multi-seat access, and other premium features. Check out Chatway’s Live Chat pricing ⭐ ❓ Add FAQ to reduce customer support chat tickets Our WordPress live chat plugin includes FAQ to reduce customer support tickets. With the FAQ feature, users can access answers within the live chat popup, addressing common questions without needing support. This customizable FAQ tool helps reduce ticket volume and improve customer satisfaction. By providing relevant information directly in the live chat popup, users resolve their issues faster, making support more efficient 📱 Live Chat Anywhere Using Our Native Mobile Apps for iOS & Android Besides our web live chat app, the Chatway iOS and Android apps allow users to engage with website visitors. This mobile application offers real-time communication, enabling timely responses. Download the app now to stay connected and chat with visitors wherever you are. Download Chatway for iOS 🔗 Download Chatway for Android 🔗 🛒 Deep WooCommerce integration: Access to WooCommerce Visitors’ Cart & Orders data and WooCommerce Store Data Chatway live chat gives you access to visitor and store data directly inside the chat pop up window. Visitors can track their orders, view order details, and access their cart directly from the chat widget. Instantly view order history, including purchased items and total order value, without asking for order numbers or switching tabs. See what’s in their cart, including total items and value, guide customers to checkout, recommend products & recover abandoned carts. Share clickable product links, suggest categories, and send active coupon codes, all within the chat popup. 🚀 Add chat buttons like WhatsApp, Messenger & more With Chatway Live Chat, add chat buttons for WhatsApp, SMS, Instagram DM, Facebook Messenger, Telegram, Line, click-to-call, Email, TikTok, WeChat, Discord, Google Maps, Waze, and even create your own custom chat buttons. For example, add a WhatsApp chat button so users can chat with you through WhatsApp or their favorite chat channel. 💾 Canned responses saved replies for commonly asked questions Enhance your customer support with canned responses saved replies to common queries. This feature allows customer support chat agents to select and send standard responses. Save time with the canned responses feature. 👩‍💻 Invite your team as agents to Chatway live chat Chatway live chat offers the option to invite teammates as agents or admins, facilitating collaborative customer live chat support. By adding agents, businesses can distribute workloads and ensure seamless customer service. Invite your team to work together effectively and provide excellent live chat customer support to website visitors using Chatway live chat. 🎨 Customize your live chat widget Create a customized live chat widget. Adjust colors, branding, and greetings to seamlessly integrate live chat, ensuring it looks perfect on your website. This personalized touch not only enhances visual appeal but also ensures a cohesive user experience, making live chat an integral and integrated part of your online presence. ✍️ Translate your live chat widget to other languages Translate the live chat widget into multiple languages. Let visitors interact in their preferred language with your click to chat widget. With a multilingual live chat, break down language barriers, providing a more user-friendly platform. Live chat becomes a versatile tool, ensuring that audiences can engage effortlessly, for a better customer support experience. If you use the AI chatbot, it automatically answers in any language, helping you deliver support to a global audience. 🧑‍🦱 View who’s currently visiting your website Using Chatway live chat see who’s currently visiting your website, engage a live chat session & provide customer support instantly. 💻 WhatsApp Business, Facebook Messenger & Instagram native integrations Connect your WhatsApp Business (connect existing WhatsApp numbers or new WhatsApp numbers), Facebook Messenger Business page & Instagram for Business to Chatway and receive any message sent through WhatsApp Business, Facebook Messenger live chat & Instagram DMs directly to Chatway live chat. Respond through Chatway live chat and manage all your WhatsApp Business, Facebook Messenger & Instagram DMs conversations in Chatway, streamlining your customer interactions and providing unified live chat. 📧 Email integration Set up a Chatway email address and receive emails to Chatway. Forward emails from your existing email address to Chatway live chat and create live chat tickets incoming emails. Simplify your communication, allowing you to conveniently respond to incoming emails from within Chatway live chat. 👾 Chatway API docs Developers can use the Chatway API docs to connect Chatway live chat, AI chatbot, contacts, conversations, and customer support workflows with their own apps, websites, CRMs, and internal tools. Use the API to build custom live chat integrations, sync chatbot and customer data, automate support processes, and extend Chatway for your business needs. Explore Chatway API docs 🔗 🙈 Mailchimp integration with live chat contacts Connect Chatway to MailChimp and sync your live chat contacts to your MailChimp audience. Send live chat contacts to MailChimp with options like double opt in and tags, so all your live chat contacts are synced. 🤖 Smart automations & workflows Create rule-based workflows that automatically respond to visitor actions and chat events. Send replies, route conversations to the right agents, assign chats, add internal notes, update contact details, and trigger follow-ups. Automations help you reduce repetitive work. 🔏 Live Chat Private Notes Write notes and tag other teammates. Enhance team communication, allowing live chat real-time coordination and ensuring a more informed live chat customer support process. 📂 File sharing through live chat Collaborate through live chat file-sharing between agents and website visitors. This functionality enhances communication, ensuring swift live chat issue resolution and providing a seamless experience for both agents & visitors. 💪 Other powerful live chat features Unlimited live chat conversations – chat with your visitors Unlimited websites – install Chatway live chat on all of your websites. Install Chatway live chat on any platform Post-chat automated surveys – send automated surveys to site visitors after their chat ends with a support team member to gather instant feedback Email and push notifications – get email and push notifications for new live chat messages. Your visitors will also be notified via email Collect visitors’ details – show a contact form before/after visitors send a message & collect email, name, phone, address or any custom field Email or download chat transcripts – download or email live chat transcripts to yourself or to your website’s visitors Quick actions – reply to specific messages sent by your visitors, delete or edit message (not available for visitors), and perform other actions while chatting with your visitors Widget and agent availability – set visibility hours for your live chat widget and working hours for your agents Advanced targeting options – show or hide the live chat widget on specific pages or based on the country of the visitor Live chat analytics – helpdesk agents’ activities and live chat conversations insights 🔗 Chatway Live Chat Demo Check out the Chatway live chat widget in action. Its intuitive live chat interface ensures easy navigation. Real-time messaging features highlight the platform’s effectiveness, while customizable options and robust admin controls offer versatility. The clean live chat layout enhance user experience, making it an ideal solution for businesses to boost customer engagement through live chat. Chatway Live Chat Demo website 🔗. 🔒 GDPR & data protection Chatway live chat uses flexible privacy settings aligned with GDPR and other data protection guidelines, doesn’t use cookies, and keeps all data minimal. This gives visitors stronger privacy and helps site owners reduce consent needs and simplify privacy and GDPR compliance. 🤗 Testimonials “Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.” Moshe F. Saraf, Pareto Solutions “Live chat and AI chatbot that work We are extremely satisfied with the live chat solution we use across all our websites – it works perfectly. The real-time translation is especially impressive, allowing us to manage sites in five different countries with ease. The new AI chatbot has made a big difference by helping us answer many inquiries quickly and efficiently. This has freed up valuable time for our customer service team to focus on more complex cases. The combination of live chat and an AI chatbot has truly elevated our customer experience.” Henrik Bennarp, Halle System “Transform Your Customer Engagement with Chatway – A 5-Star Experience! Chatway is a standout live chat plugin for WordPress. It’s lightweight, user-friendly, and enhances customer interactions without slowing down your site. Highly recommend for stellar customer service!” Menny Benady, Benady New Media

Wise Chat is a leading chat plugin that helps to build social networks and this way it increases user’s engagement on your website. The plugin provides a platform to send real-time messages in chat rooms both between real users and AI chatbots. The chat is easy to set up and configure. Its every single feature is extremely adjustable. Our development team is constantly working on new features and supporting the existing ones. DEMO | Documentation | Features | Wise Chat PRO Easy setup and configuration AI Chat bots (OpenAI’s ChatGTP integration) Themes, appearance adjustments, mobile friendly No external server required Elementor and Gutenberg (WordPress blocks) integration Unlimited number of channels and users, password-protected channels WordPress users integration, anonymous users, single sign-on Read-only mode, access control, moderation, opening hours Banning and muting users Replying to messages Flood Control, bad words filter, spam reporting Posting links, images, camera pictures, files, emoticons, YT videos Localization and backups See below for the full list of features. Check Wise Chat Pro with AI: * OpenAI Integration * GPT Assistants * AI Chat Bots * All features of Wise Chat Pro * Premium support and free updates for 6/12/18 months (depending on the option) Check Wise Chat PRO: * Private one-to-one chats * Facebook/Twitter/G+ login * Video calls * Voice messages * Avatars * Tenor GIFs * Reactions (liking chat messages) * Facebook-like sidebar mode * Pro themes * Custom emoticons and 3 use pre-defined sets * E-mail notifications * Pending messages (full moderation) * Multisite support * BuddyPress/Gutenberg/Elementor integration * Edit and reply to messages * Hooks * Premium support and free updates for 6/12/18 months (depending on the option) Check Wise Chat LIVE: * Customizable live chat widget * Incoming chats management page * Multiple operators * All features of Wise Chat Pro * Premium support and free updates for 6/12/18 months (depending on the option) Buy once, use forever, no subscription, no recurring payments! Scroll down to find out more about Wise Chat Pro benefits, for more product details go to Wise Chat Pro site Wise Chat full features list: Easy installation: Install the chat using a shortcode, widget or PHP function. Mobile ready: Fully responsive design. Themes: Use one of 4 nice themes. No external server required: There is no need to set up, maintain or pay for a server. Regular hosting is sufficient. Unlimited Chat Channels: Let people post messages in dedicated chat rooms (called channels). Run multiple channels either simultaneously on the same page or on separate pages. Private Chat Channels: Make individual chat channels private by protecting them with a password. Only users that know the password could access the channel. Channels management: Remove all messages from the single channel or delete the channel completely. Anonymous Users: Unregistered or anonymous users can be allowed to participate in the chat. Auto-generated name (configurable) is assigned to such user. Anonymous Users with custom name: Let users to choose their name when they visit the chat for the first time. Registered Users: Registered and logged-in users are properly recognized by the plugin. Single sign-on: No separate login to the chat is required. If an user is logged-in to your website, then the chat automatically logs her / him in. Read-only mode: Make the chat read-only for anonymous users. Encourage your users to register in order to post messages. Users limit in channels: Limit the amount of users allowed to participate in a channel. Channels limit for an user: Limit the amount of channels that an user can participate simultaneously. User settings: Chat users have options to change their name, color of their messages or mute sounds generated by the chat. Restrict access: Option to permit access for registered and logged-in users only. Flood Control: Detect spammers and block them from posting messages in the chat. Posting links and images: Option to allow clickable links and images. Posted images are downloaded into Media Library. Pictures from camera: On mobile devices users can take a picture directly and post it with a message. YouTube movies: Display links to YouTube movies as a video player with adjustable width and height. File attachments: Attach files directly to the messages using convenient uploader. Multiline messages: Let your users post long messages in multiple lines. Keyboard shortcut Shift+Enter can be used to send such messages. Notifications: Signal new messages, new users, absent users or mentioned users. It can be a sound or a counter in browser’s title. 24 sounds: Use any of 24 ready-to-use notification sounds. Messages auto cleanup: Auto cleanup messages older than defined amount of time. Localization: Translate the chat to your language. Appearance adjustments: Adjust visual appearance on the settings page. Chat Moderation: Protect your chat by enabling abusive words control using built-in bad words filter. It supports English, Polish and German languages. Messages filtering: Create rules that detect and replace specific words / patterns in posted messages. Chat Opening Hours / Days: Define days and range of hours when the chat is open for users. Spam Reporting: Chat participants can report spam messages. Bans: Administrator can ban (IP based) users who do not follow rules of the chat. Muting: Administrator can mute (IP based) users who do not follow rules of the chat. Automatic bans: An option that automatically blocks an user if he / she exceeds the defined number of bad words. Moderation: Administrators (or other specified user roles) can delete single messages or ban users that violate chat rules. Emoticons: See nice smiles in messages by enabling emoticons support. Emoticons can be inserted either using shortcuts or the list. Custom CSS: Custom CSS styles can be applied for each element of the chat. Channels statistics: Observe various statistics of channels, including amount of posted messages or users online. Detailed configuration page: All features can be configured on the settings page (see the screenshots). You can control messages posting, appearance, channels statistics, filters, bans and localization. Twitter hash tags: Detecting Twitter hash tags and converting them into links. List of current users: Show the list of online users and their national flag / country / city of origin in the sidebar of the chat. Display amount of online users. Backups: Backup all messages from given channel by downloading them as a single CSV file. All settings are available on Settings -> Wise Chat Settings page. List of PRO features: Private one-to-one messages: Let your users talk to each other in private conversations. Each user has also an option to ignore messages from unwanted users. Private messages to offline users: Send private messages to offline users. Video calls: Video one-to-one calls. Voice chats: Publish voice messages. Messages reactions: Liking messages. Facebook-like mode: Display the chat attached to the right side of the browser. Avatars: Display avatars both in the chat window and in the users list. BuddyPress integration: Integrate Wise Chat Pro with BuddyPress friends and groups. Give moderator rights to delete messages or ban users. Custom emoticons: Compose your own set of emoticons. Facebook / Twitter / Google+ authentication: Increase range of potential users by allowing them to log in using their accounts on social networking sites like Facebook, Twitter or Google+ Multisite support: Wise Chat Pro supports WordPress multisite environment. E-mail notifications: Configure notifications sent to admin or chat participants. Pro themes: Use one of 3 extra modern looking Pro themes. Hooks: Add your own code to the main points of the chat’s logic. Pending messages: Set up full moderation which allows to publish approved messages only. Users list search option: Search users list. Reply or edit posted messages: Modify or reply to posted messages. One-time payment: Pay once and use it forever. 6 / 12 / 18 – month upgrade: Update your Wise Chat Pro to the new version for free during 6 / 12 / 18 – month period after the purchase. Check Wise Chat Pro ! Move customer engagement to the higher level! See screenshots for detailed features.