Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons vs Contact Form to Chat Apps | Click to Chat to Order – FormyChat

Live chat with your website visitors on WordPress. Provide customer support using the Chatway AI chatbot and live chat app, FAQ, helpdesk, chat buttons including WhatsApp, Facebook Messenger, Instagram & more with a click to chat interface. The AI support agent chatbot picks up support tickets automatically, so human agents can focus on more complex issues. Chatway live chat is an AI chatbot & helpdesk live chat app for communicating better & providing live chat customer support. Customers can engage with your business using the live chat button, while the AI chatbot answers questions faster & automates customer support. ✨ Chatway AI Chatbot with full human control Chatway AI Chatbot helps businesses automate customer support, answer common questions, and assist website visitors 24/7. The AI chatbot learns from the data sources & website content, helping it deliver accurate answers. It can reduce repetitive support work, improve response times, and help your team handle more conversations. At the same time, with full human control. Your team monitors AI support agent chatbot conversations, step in whenever needed, manage how the AI chatbot responds and ensure support quality always matches your customer experience standards. The AI chatbot can also help capture more and support live chat sales questions instantly. 👩‍💻 Why do you need Helpdesk Live Chat for your website? Real-Time Customer Support: Live chat enables instant assistance & higher customer satisfaction. Live chat facilitates quick issue resolution. AI Chatbot Support: Add an AI chatbot to your website to answer common questions instantly, assist visitors 24/7, and reduce repetitive support requests. The AI chatbot learns from the data sources & website content, helping deliver relevant answers while your human agents monitor AI support agent chatbot conversations, step in anytime, and manage how the AI chatbot is used. Lead Generation: Utilize helpdesk live chat, FAQ, chat buttons (WhatsApp, Facebook Messenger, Instagram, and more) as a proactive tool. Initiate conversations, answer inquiries, and guide potential customers, converting their interest into valuable leads through live chat. Customer Feedback and Surveys: Embed helpdesk live chat pop up to gather feedback from your website users. Engage in real-time conversations & collect insights using live chat surveys. Sales Support: Boost WooCommerce sales by integrating live chat & FAQ for personalized customer assistance. Guide users through product selection and offer real-time customer support, enhancing the overall shopping experience. Technical Customer Support: Enhance customer satisfaction by providing live chat support & FAQ for technical queries. Visitor Engagement and Retention: Implement helpdesk live chat & FAQ to engage website visitors. Live Visitors: See who’s currently visiting your website and live chat with them. 🎉 Chatway Live Chat is a powerful live chat WordPress plugin Chatway live chat is a powerful AI chatbot & helpdesk live chat popup plugin. With Chatway live chat, easily integrate AI chatbot, live chat pop up, FAQ functionality & chat buttons like WhatsApp, Instagram, and more into your site, providing real-time assistance to visitors. Chatway live chat is user-friendly live chat plugin that effortlessly bolsters website engagement, offers real-time visitor customer support. 💬 What You Get With Chatway Live Chat Engage your website visitors and customers over live chat pop ups & provide customer support Add an AI chatbot to automate support: Use an AI chatbot to answer common questions instantly, assist visitors 24/7, reduce repetitive customer support work, and provide faster replies. The AI chatbot can learn from the data sources & website content, while your team stays in control and monitors AI support agent chatbot chats, step in anytime, and manage how the AI chatbot is used Show FAQ and reduce customer support live chat tickets Create separate live chat widget design for different websites and chat channels, or brands in one place with separate inboxes and widgets Content and file sharing within chat for improved helpdesk live chat customer support Allow you to monitor chats with support agents See which visitors currently visit your website and initiate live chat with them Add chat pop up buttons like WhatsApp, Instagram, Facebook Messenger, SMS, Telegram, Phone, Line, Email, TikTok, WeChat, Discord, Google Maps, Waze, and custom links Pending messages icon for incoming live chat messages when the Chatway live chat plugin isn’t launched Offer proactive live chat customer assistance Start live chat conversations with customers Assign agents & provide an enriching customer experience to web visitors Personalize your customer’s experience based on their chat history Add tags and custom data to conversations. This feature enables segmentation & personalized customer support for an optimized live chat experience Chat web app, Android & iOS mobile apps to manage live chat support on the go 🪄 Use Chatway Live Chat directly from your WordPress admin panel or as a standalone app Live chat with website visitors directly from the Chatway panel, use the AI chatbot to answer common questions automatically, or use Chatway inside your WordPress admin panel & provide customer support live chat to your website’s visitors. When logged-in visitors start a chat with you, their name, email, and profile picture are automatically synced with Chatway live chat, making it easy to see who you’re chatting with, while the AI chatbot can use the available data sources & website content, to provide faster responses. 👋 Chatway Live Chat & Helpdesk account A free Chatway live chat account will be created for you, the live chat popup script will be added to your website, and a click to chat popup widget will appear on your website. If you logout/remove the plugin, the chat widget will be removed. Use Chatway live chat to support customers manually with human agents, or add an AI support agent chatbot to automatically handle tickets. Stay on the free plan for basic live chat features, or upgrade to the paid plans to unlock unlimited chat history, automation, integrations, multi-seat access, and other premium features. Check out Chatway’s Live Chat pricing ⭐ ❓ Add FAQ to reduce customer support chat tickets Our WordPress live chat plugin includes FAQ to reduce customer support tickets. With the FAQ feature, users can access answers within the live chat popup, addressing common questions without needing support. This customizable FAQ tool helps reduce ticket volume and improve customer satisfaction. By providing relevant information directly in the live chat popup, users resolve their issues faster, making support more efficient 📱 Live Chat Anywhere Using Our Native Mobile Apps for iOS & Android Besides our web live chat app, the Chatway iOS and Android apps allow users to engage with website visitors. This mobile application offers real-time communication, enabling timely responses. Download the app now to stay connected and chat with visitors wherever you are. Download Chatway for iOS 🔗 Download Chatway for Android 🔗 🛒 Deep WooCommerce integration: Access to WooCommerce Visitors’ Cart & Orders data and WooCommerce Store Data Chatway live chat gives you access to visitor and store data directly inside the chat pop up window, making real-time support effortless. Instantly view order history, including purchased items and total order value, without asking for order numbers or switching tabs. See what’s in their cart, including total items and value, guide customers to checkout, recommend products & recover abandoned carts. Share clickable product links, suggest categories, and send active coupon codes, all within the chat popup. 🚀 Add chat buttons like WhatsApp, Messenger, and more With Chatway Live Chat, add chat buttons for WhatsApp, SMS, Instagram DM, Facebook Messenger, Telegram, Line, click-to-call, Email, TikTok, WeChat, Discord, Google Maps, Waze, and even create your own custom chat buttons. For example, add a WhatsApp chat button so users can chat with you through WhatsApp or their favorite chat channel. 💾 Canned responses saved replies for commonly asked questions Enhance your customer support with canned responses saved replies to common queries. This feature allows customer support chat agents to select and send standard responses, ensuring quick and consistent communication. Save time with the canned responses feature. 👩‍💻 Invite your team as agents to Chatway live chat Chatway live chat offers the option to invite teammates as agents or admins, facilitating collaborative customer live chat support. By adding agents, businesses can distribute workloads and ensure seamless customer service. Invite your team to work together effectively and provide excellent live chat customer support to website visitors using Chatway live chat. 🎨 Customize your live chat widget Create a customized live chat widget. Adjust colors, branding, and greetings to seamlessly integrate live chat, ensuring it looks perfect on your website. This personalized touch not only enhances visual appeal but also ensures a cohesive user experience, making live chat an integral and integrated part of your online presence. ✍️ Translate your live chat widget to other languages Translate the live chat widget into multiple languages. Let visitors interact in their preferred language with your click to chat widget. With a multilingual live chat, break down language barriers, providing a more user-friendly platform. Live chat becomes a versatile tool, ensuring that audiences can engage effortlessly, for a better customer support experience. If you use the AI chatbot, it can also automatically answer in any language, helping you deliver support to a global audience. 🧑‍🦱 View who’s currently visiting your website Using Chatway live chat see who’s currently visiting your website, engage a live chat session & provide customer support instantly. 💻 WhatsApp Business, Facebook Messenger & Instagram native integrations Connect your WhatsApp Business (connect existing WhatsApp numbers or new WhatsApp numbers), Facebook Messenger Business page & Instagram for Business to Chatway and receive any message sent through WhatsApp Business, Facebook Messenger live chat & Instagram DMs directly to Chatway live chat. Respond through Chatway live chat and manage all your WhatsApp Business, Facebook Messenger & Instagram DMs conversations in Chatway, streamlining your customer interactions and providing unified live chat. 📧 Email integration Set up a Chatway email address and receive emails to Chatway. Forward emails from your existing email address to Chatway live chat and create live chat tickets incoming emails. Simplify your communication, allowing you to conveniently respond to incoming emails from within Chatway live chat. 🙈 Mailchimp integration with live chat contacts Connect Chatway to MailChimp and sync your live chat contacts to your MailChimp audience. Send live chat contacts to MailChimp with options like double opt in and tags, so all your live chat contacts are synced. 🤖 Smart automations & workflows Create rule-based workflows that automatically respond to visitor actions and chat events. Send replies, route conversations to the right agents, assign chats, add internal notes, update contact details, and trigger follow-ups. Automations help you reduce repetitive work. 🔏 Live Chat Private Notes Agents can write notes and tag other teammates. Enhance team communication, allowing live chat real-time coordination and ensuring a more informed live chat customer support process. 📂 File sharing through live chat Collaborate through live chat file-sharing between agents and website visitors. This dual functionality enhances communication, ensuring swift live chat issue resolution and providing a seamless, interactive experience for both agents and visitors. 💪 Other powerful live chat features Unlimited live chat conversations – chat with all your visitors Unlimited websites – install Chatway live chat on all of your websites. Install Chatway live chat on any platform Post-chat automated surveys – send automated surveys to site visitors after their chat ends with a support team member to gather instant feedback and improve customer experience Email and push notifications – get email and push notifications for new live chat messages. Your visitors will also be notified via email when you answer they messages after leaving your website Collect visitors’ details – show a contact form before/after visitors send a message & collect email, name, phone, address or any custom field Email or download chat transcripts – download or email live chat transcripts to yourself or to your website’s visitors Quick actions – reply to specific messages sent by your visitors, delete or edit message (not available for visitors), and perform other actions while chatting with your visitors Widget and agent availability – set visibility hours for your live chat widget and working hours for your agents Advanced targeting options – show or hide the live chat widget on specific pages or based on the country of the visitor Live chat analytics – helpdesk agents’ activities and live chat conversations insights 🔗 Chatway Live Chat Demo Check out the Chatway live chat widget in action. Its intuitive live chat interface ensures easy navigation. Real-time messaging features highlight the platform’s effectiveness, while customizable options and robust admin controls offer versatility. The clean live chat layout enhance user experience, making it an ideal solution for businesses to boost customer engagement through live chat. Chatway Live Chat Demo website 🔗. 🔒 GDPR & data protection Chatway live chat uses flexible privacy settings aligned with GDPR and other data protection guidelines, doesn’t use cookies, and keeps all data minimal. This gives visitors stronger privacy and helps site owners reduce consent needs and simplify privacy and GDPR compliance. 🤗 Testimonials “Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.” Moshe F. Saraf, Pareto Solutions “Live chat and AI chatbot that work We are extremely satisfied with the live chat solution we use across all our websites – it works perfectly. The real-time translation is especially impressive, allowing us to manage sites in five different countries with ease. The new AI chatbot has made a big difference by helping us answer many inquiries quickly and efficiently. This has freed up valuable time for our customer service team to focus on more complex cases. The combination of live chat and an AI chatbot has truly elevated our customer experience.” Henrik Bennarp, Halle System “Transform Your Customer Engagement with Chatway – A 5-Star Experience! Chatway is a standout live chat plugin for WordPress. It’s lightweight, user-friendly, and enhances customer interactions without slowing down your site. Highly recommend for stellar customer service!” Menny Benady, Benady New Media “Smooth and easy Simple interface and a good way to engage with potential customers.” Matias Yabar-Davila, Coach Social

FormyChat (WhatsApp Contact Form) allows you to send WordPress contact form submissions directly to your WhatsApp or WhatsApp Business account. It also provides a quick and easy floating chat button that allows visitors to send form data instantly through WhatsApp. Let’s grow, connect and thrive together! 🤝 Join Our Facebook Community 🌐 Follow Us on X (Twitter) 🎥 Subscribe on YouTube 👍 Like Our Facebook Page 👁️ View Demo | 🚀 Get ULTIMATE | 🤝 Join Our Facebook Community FormyChat connects your WordPress contact forms with WhatsApp to simplify lead collection. The plugin supports automatic redirection to WhatsApp Web for desktop users and WhatsApp Mobile for smartphones. It also supports CRM integrations, native lead storage and management in your WordPress. That’s why, this live chat plugin with WhatsApp integration makes form submissions easier to access and manage leads without relying on email notifications. WhatsApp is a registered trademark of Meta. Quick and Easy Integration Between WhatsApp and WordPress FormyChat is a simple, powerful, easy-to-use, 100% beginner-friendly WordPress form integration plugin that connects your contact forms directly to WhatsApp and WhatsApp Business. It collects form submission data and sends it instantly to your chosen WhatsApp number. All form submissions sent through WhatsApp are also saved in your WordPress dashboard as leads. This allows you to track detailed message directories and maintain a full record of customer interactions. FormyChat works as a reliable WhatsApp notification plugin for WordPress sites. Form Integrations FormyChat connects seamlessly with popular WordPress form and CRM plugins, which allows you to send form submissions directly to WhatsApp or WhatsApp Business. You can integrate forms in two ways: 1. Floating Chat Widget Display a floating chat widget that lets visitors submit messages quickly. Leads collected through this chat button are sent directly to WhatsApp. Compatible with: FormyChat (native form) Contact Form 7 WPForms Gravity Forms Ninja Forms Fluent Forms 2. Embedded Form Embed any of your existing form and send submissions directly to WhatsApp or WhatsApp Business. Compatible with: Contact Form 7 WPForms Gravity Forms Ninja Forms Additional Integrations FormyChat now includes FluentCRM integration which allows you to sync leads directly with your CRM system for follow-up and segmentation. Upcoming integrations include: MailPoet (upcoming) Google Sheets (upcoming) Webhooks (upcoming) 👁️ View Demo | 🚀 Get ULTIMATE | 🤝 Join Our Facebook Community Free Features Greetings popup (Welcome popup): Grab your visitor’s attention by welcoming them with a personalized greetings popup. You can choose your desired template, and customize the heading, popup message, heading size, message size, colors, font, and on-click action. Floating Contact Form Icon: Embed the WhatsApp contact form on any page with a customizable WhatsApp chat button. Your users can click on the floating chat icon and submit their info. You can choose between different sizes and alignment options for the button. Send data from the WordPress form to WhatsApp, including Business accounts in style. Call to Action: Modify the call-to-action button text and font size to suit your design preferences and maintain consistent branding. Customizable Popup Contact Form: Design your popup contact form with flexible styling options. Take advantage of multiple font styles, edit the header text, footer text and submit button label to fit your website’s look and feel. Access submitted contact details: View all form submissions directly from your WordPress dashboard. Each entry includes submission date, name, email, contact number and message details for easier tracking. Merge Tags and Preset Messages: Use dynamic merge tags such as {url} or {title} to personalize your outgoing WhatsApp messages. These tags automatically pull information like the page URL or title. Preset messages allow you to save commonly used responses and manage customer interactions. Disable Contact Form 7 Email Notifications: Don’t want to use any third-party SMTP plugin for CF7 forms? Enable this feature to disable the email notification for your selected Contact Form 7 form and use FormyChat CF7 integration without any SMPT setup. Easy Setup Wizard: Use the built-in setup wizard to create your first floating contact form within 2-minutes. FormyChat’s default templates make configuration simple for all users, including beginners. 👁️ View Demo | 🚀 Get ULTIMATE | 🤝 Join Our Facebook Community Ultimate Features Unlimited Widgets and Customization: Create and manage multiple WhatsApp chat widgets across your website. Assign different chat buttons or widgets to specific pages to match your needs. You can also easily duplicate an existing widget to create a new one with similar settings. Multi-Agent Live Chat: Create multiple agents with different WhatsApp (including WhatsApp Business) numbers in a popup dialog. Each agent can have a customized profile, including details like working hours, daily roster, avatar, and name tag (upcoming). You can even load the form when users click on an agent for seamless interaction. Duplicate Widgets: Efficiently duplicate existing widgets to create a new one. It’s as easy as saying 1,2,3! Smart Triggers & Targeting Time Delay: Display the widget when a set amount of time is passed after the page is loaded. No pressure, just convenience. Page Scroll: Display the widget once a visitor has scrolled a certain percentage (e.g., 25%) of the page. Pop it when the attention is peak! Exit Intent: Display the widget when a visitor is about to leave the page. Engage when it matters the most. Exclude Contact Form Widget: Exclude any contact form widget from selected pages or posts for more control over placement and display. FluentCRM Integration: Connect FormyChat with FluentCRM and manage all your WhatsApp leads inside WordPress like a pro. Automatically sync every submission into your chosen FluentCRM contact fields, including tags and lists. You can also map form fields (Email, Name, Phone, etc.) to FluentCRM contact fields. Google Analytics (GTM: Click Track): With this feature, you can track the click details with Google Tag Manager. You have to activate the feature and configure the Google Tag Manager to track your website. 💬 More WhatsApp-centric features WhatsApp Web Redirection for Desktop: Automatically open WhatsApp Web when users contact you from a desktop device. This provides a consistent experience for both mobile and desktop visitors. Personalized Preset Messages: Create and save preset message templates. Include line breaks and personalized content to improve communication efficiency. Country Code Selection: Allow users to select their country code before entering their phone number. This ensures accurate lead collection from international visitors. Widget Customization Custom Icon and Size: Set any custom icon for your WhatsApp chat button and adjust its size to fit your site layout. Custom Position: Manually adjust the icon’s position using top, bottom, left or right coordinates for precise placement. Customizable Call-to-Action Bubble: Modify bubble text, color and background to match your website’s theme. Premium Fonts and Layout Options: Choose from a variety of premium fonts to customize your chat widget’s appearance. Adjust form size and dimensions to suit your layout. Greetings popup customization Premium Template Style: Access the premium popup templates and greet your visitors in style. Custom Heading & Message Size: Customize the heading and popup message size exactly as you wish. Premium Fonts: Customize the popup with your favorite font and add a personalized look to the popup. Customize On-Click Action: You can customize whether the popup will open the form on-click or redirect the user to WhatsApp. 📑 Lead Management Access Leads and Details: View all submitted messages and form data from a centralized dashboard. Each record includes submission date, name, email, contact number and message details. Metadata and Filtering: Access additional data such as form type or widget name. Filter, sort and search records by date range, form name or keyword. Export as CSV: Download collected leads in CSV format for offline storage or reporting. 📨 Email Notifications Send contact form submissions to email alongside WhatsApp chat. Give yourself the luxury of receiving leads on multiple platforms and stay on top of your game. 👁️ View Demo | 🚀 Get ULTIMATE | 🤝 Join Our Facebook Community 🔥 More Awesome Plugins If you like FormyChat, then consider checking out our other awesome plugins: 🌓 WP Dark Mode: Use the WP Dark Mode plugin to create a stunning dark version for your WordPress website. WP Dark Mode works automatically without going into any complicated settings. 🟢 Google Sheets to WP Table: Try FlexTable – Sheets To WP Table Live Sync | Google Sheets allows you to input data on your Google sheet and show the same data on WordPress as a table effortlessly. Try Flex Table now! 🔄 Manage WooCommerce Inventory from Google Sheets: FlexStock – Stock Sync with Google Sheet for WooCommerce | Auto-sync WooCommerce products from Google Sheets. Flex Stock is an easy, powerful, and simple inventory management system to handle your WooCommerce products. 🛒 Manage Order with Google Sheets: Try FlexOrder – Bulk Order Sync with Google Sheet for WooCommerce | Manage WooCommerce orders from Google Sheets. WooCommerce order sync, e-commerce order management, and sales order management with Google Sheets. Try Flex Order now! Privacy Policy FormyChat uses Appsero SDK to collect some telemetry data upon user’s confirmation. This helps us to troubleshoot problems faster & make product improvements. Appsero SDK does not gather any data by default. The SDK only starts gathering basic telemetry data when a user allows it via the admin notice. We collect the data to ensure a great user experience for all our users. Integrating Appsero SDK DOES NOT IMMEDIATELY start gathering data, without confirmation from users in any case. Learn more about how Appsero collects and uses this data. Additionally read the WPPOOL privacy policy. WhatsApp is a registered trademark and brand by Meta.