Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons vs Smart Support – Self-Hosted customer support helpdesk & Ticket system

Live chat with your website visitors on WordPress. Provide customer support using the Chatway AI chatbot and live chat app, FAQ, helpdesk, chat buttons including WhatsApp, Facebook Messenger, Instagram & more with a click to chat interface. The AI support agent chatbot picks up support tickets automatically, so human agents can focus on more complex issues. Chatway live chat is an AI chatbot & helpdesk live chat app for communicating better & providing live chat customer support. Customers can engage with your business using the live chat button, while the AI chatbot answers questions faster & automates customer support. ✨ Chatway AI Chatbot with full human control Chatway AI Chatbot helps businesses automate customer support, answer common questions, and assist website visitors 24/7. The AI chatbot learns from the data sources & website content, helping it deliver accurate answers. It can reduce repetitive support work, improve response times, and help your team handle more conversations. At the same time, with full human control. Your team monitors AI support agent chatbot conversations, step in whenever needed, manage how the AI chatbot responds and ensure support quality always matches your customer experience standards. The AI chatbot can also help capture more and support live chat sales questions instantly. 👩‍💻 Why do you need Helpdesk Live Chat for your website? Real-Time Customer Support: Live chat enables instant assistance & higher customer satisfaction. Live chat facilitates quick issue resolution. AI Chatbot Support: Add an AI chatbot to your website to answer common questions instantly, assist visitors 24/7, and reduce repetitive support requests. The AI chatbot learns from the data sources & website content, helping deliver relevant answers while your human agents monitor AI support agent chatbot conversations, step in anytime, and manage how the AI chatbot is used. Lead Generation: Utilize helpdesk live chat, FAQ, chat buttons (WhatsApp, Facebook Messenger, Instagram, and more) as a proactive tool. Initiate conversations, answer inquiries, and guide potential customers, converting their interest into valuable leads through live chat. Customer Feedback and Surveys: Embed helpdesk live chat pop up to gather feedback from your website users. Engage in real-time conversations & collect insights using live chat surveys. Sales Support: Boost WooCommerce sales by integrating live chat & FAQ for personalized customer assistance. Guide users through product selection and offer real-time customer support, enhancing the overall shopping experience. Technical Customer Support: Enhance customer satisfaction by providing live chat support & FAQ for technical queries. Visitor Engagement and Retention: Implement helpdesk live chat & FAQ to engage website visitors. Live Visitors: See who’s currently visiting your website and live chat with them. 🎉 Chatway Live Chat is a powerful live chat WordPress plugin Chatway live chat is a powerful AI chatbot & helpdesk live chat popup plugin. With Chatway live chat, easily integrate AI chatbot, live chat pop up, FAQ functionality & chat buttons like WhatsApp, Instagram, and more into your site, providing real-time assistance to visitors. Chatway live chat is user-friendly live chat plugin that effortlessly bolsters website engagement, offers real-time visitor customer support. 💬 What You Get With Chatway Live Chat Engage your website visitors and customers over live chat pop ups & provide customer support Add an AI chatbot to automate support: Use an AI chatbot to answer common questions instantly, assist visitors 24/7, reduce repetitive customer support work, and provide faster replies. The AI chatbot can learn from the data sources & website content, while your team stays in control and monitors AI support agent chatbot chats, step in anytime, and manage how the AI chatbot is used Show FAQ and reduce customer support live chat tickets Create separate live chat widget design for different websites and chat channels, or brands in one place with separate inboxes and widgets Content and file sharing within chat for improved helpdesk live chat customer support Allow you to monitor chats with support agents See which visitors currently visit your website and initiate live chat with them Add chat pop up buttons like WhatsApp, Instagram, Facebook Messenger, SMS, Telegram, Phone, Line, Email, TikTok, WeChat, Discord, Google Maps, Waze, and custom links Pending messages icon for incoming live chat messages when the Chatway live chat plugin isn’t launched Offer proactive live chat customer assistance Start live chat conversations with customers Assign agents & provide an enriching customer experience to web visitors Personalize your customer’s experience based on their chat history Add tags and custom data to conversations. This feature enables segmentation & personalized customer support for an optimized live chat experience Chat web app, Android & iOS mobile apps to manage live chat support on the go 🪄 Use Chatway Live Chat directly from your WordPress admin panel or as a standalone app Live chat with website visitors directly from the Chatway panel, use the AI chatbot to answer common questions automatically, or use Chatway inside your WordPress admin panel & provide customer support live chat to your website’s visitors. When logged-in visitors start a chat with you, their name, email, and profile picture are automatically synced with Chatway live chat, making it easy to see who you’re chatting with, while the AI chatbot can use the available data sources & website content, to provide faster responses. 👋 Chatway Live Chat & Helpdesk account A free Chatway live chat account will be created for you, the live chat popup script will be added to your website, and a click to chat popup widget will appear on your website. If you logout/remove the plugin, the chat widget will be removed. Use Chatway live chat to support customers manually with human agents, or add an AI support agent chatbot to automatically handle tickets. Stay on the free plan for basic live chat features, or upgrade to the paid plans to unlock unlimited chat history, automation, integrations, multi-seat access, and other premium features. Check out Chatway’s Live Chat pricing ⭐ ❓ Add FAQ to reduce customer support chat tickets Our WordPress live chat plugin includes FAQ to reduce customer support tickets. With the FAQ feature, users can access answers within the live chat popup, addressing common questions without needing support. This customizable FAQ tool helps reduce ticket volume and improve customer satisfaction. By providing relevant information directly in the live chat popup, users resolve their issues faster, making support more efficient 📱 Live Chat Anywhere Using Our Native Mobile Apps for iOS & Android Besides our web live chat app, the Chatway iOS and Android apps allow users to engage with website visitors. This mobile application offers real-time communication, enabling timely responses. Download the app now to stay connected and chat with visitors wherever you are. Download Chatway for iOS 🔗 Download Chatway for Android 🔗 🛒 Deep WooCommerce integration: Access to WooCommerce Visitors’ Cart & Orders data and WooCommerce Store Data Chatway live chat gives you access to visitor and store data directly inside the chat pop up window, making real-time support effortless. Instantly view order history, including purchased items and total order value, without asking for order numbers or switching tabs. See what’s in their cart, including total items and value, guide customers to checkout, recommend products & recover abandoned carts. Share clickable product links, suggest categories, and send active coupon codes, all within the chat popup. 🚀 Add chat buttons like WhatsApp, Messenger, and more With Chatway Live Chat, add chat buttons for WhatsApp, SMS, Instagram DM, Facebook Messenger, Telegram, Line, click-to-call, Email, TikTok, WeChat, Discord, Google Maps, Waze, and even create your own custom chat buttons. For example, add a WhatsApp chat button so users can chat with you through WhatsApp or their favorite chat channel. 💾 Canned responses saved replies for commonly asked questions Enhance your customer support with canned responses saved replies to common queries. This feature allows customer support chat agents to select and send standard responses, ensuring quick and consistent communication. Save time with the canned responses feature. 👩‍💻 Invite your team as agents to Chatway live chat Chatway live chat offers the option to invite teammates as agents or admins, facilitating collaborative customer live chat support. By adding agents, businesses can distribute workloads and ensure seamless customer service. Invite your team to work together effectively and provide excellent live chat customer support to website visitors using Chatway live chat. 🎨 Customize your live chat widget Create a customized live chat widget. Adjust colors, branding, and greetings to seamlessly integrate live chat, ensuring it looks perfect on your website. This personalized touch not only enhances visual appeal but also ensures a cohesive user experience, making live chat an integral and integrated part of your online presence. ✍️ Translate your live chat widget to other languages Translate the live chat widget into multiple languages. Let visitors interact in their preferred language with your click to chat widget. With a multilingual live chat, break down language barriers, providing a more user-friendly platform. Live chat becomes a versatile tool, ensuring that audiences can engage effortlessly, for a better customer support experience. If you use the AI chatbot, it can also automatically answer in any language, helping you deliver support to a global audience. 🧑‍🦱 View who’s currently visiting your website Using Chatway live chat see who’s currently visiting your website, engage a live chat session & provide customer support instantly. 💻 WhatsApp Business, Facebook Messenger & Instagram native integrations Connect your WhatsApp Business (connect existing WhatsApp numbers or new WhatsApp numbers), Facebook Messenger Business page & Instagram for Business to Chatway and receive any message sent through WhatsApp Business, Facebook Messenger live chat & Instagram DMs directly to Chatway live chat. Respond through Chatway live chat and manage all your WhatsApp Business, Facebook Messenger & Instagram DMs conversations in Chatway, streamlining your customer interactions and providing unified live chat. 📧 Email integration Set up a Chatway email address and receive emails to Chatway. Forward emails from your existing email address to Chatway live chat and create live chat tickets incoming emails. Simplify your communication, allowing you to conveniently respond to incoming emails from within Chatway live chat. 🙈 Mailchimp integration with live chat contacts Connect Chatway to MailChimp and sync your live chat contacts to your MailChimp audience. Send live chat contacts to MailChimp with options like double opt in and tags, so all your live chat contacts are synced. 🤖 Smart automations & workflows Create rule-based workflows that automatically respond to visitor actions and chat events. Send replies, route conversations to the right agents, assign chats, add internal notes, update contact details, and trigger follow-ups. Automations help you reduce repetitive work. 🔏 Live Chat Private Notes Agents can write notes and tag other teammates. Enhance team communication, allowing live chat real-time coordination and ensuring a more informed live chat customer support process. 📂 File sharing through live chat Collaborate through live chat file-sharing between agents and website visitors. This dual functionality enhances communication, ensuring swift live chat issue resolution and providing a seamless, interactive experience for both agents and visitors. 💪 Other powerful live chat features Unlimited live chat conversations – chat with all your visitors Unlimited websites – install Chatway live chat on all of your websites. Install Chatway live chat on any platform Post-chat automated surveys – send automated surveys to site visitors after their chat ends with a support team member to gather instant feedback and improve customer experience Email and push notifications – get email and push notifications for new live chat messages. Your visitors will also be notified via email when you answer they messages after leaving your website Collect visitors’ details – show a contact form before/after visitors send a message & collect email, name, phone, address or any custom field Email or download chat transcripts – download or email live chat transcripts to yourself or to your website’s visitors Quick actions – reply to specific messages sent by your visitors, delete or edit message (not available for visitors), and perform other actions while chatting with your visitors Widget and agent availability – set visibility hours for your live chat widget and working hours for your agents Advanced targeting options – show or hide the live chat widget on specific pages or based on the country of the visitor Live chat analytics – helpdesk agents’ activities and live chat conversations insights 🔗 Chatway Live Chat Demo Check out the Chatway live chat widget in action. Its intuitive live chat interface ensures easy navigation. Real-time messaging features highlight the platform’s effectiveness, while customizable options and robust admin controls offer versatility. The clean live chat layout enhance user experience, making it an ideal solution for businesses to boost customer engagement through live chat. Chatway Live Chat Demo website 🔗. 🔒 GDPR & data protection Chatway live chat uses flexible privacy settings aligned with GDPR and other data protection guidelines, doesn’t use cookies, and keeps all data minimal. This gives visitors stronger privacy and helps site owners reduce consent needs and simplify privacy and GDPR compliance. 🤗 Testimonials “Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.” Moshe F. Saraf, Pareto Solutions “Live chat and AI chatbot that work We are extremely satisfied with the live chat solution we use across all our websites – it works perfectly. The real-time translation is especially impressive, allowing us to manage sites in five different countries with ease. The new AI chatbot has made a big difference by helping us answer many inquiries quickly and efficiently. This has freed up valuable time for our customer service team to focus on more complex cases. The combination of live chat and an AI chatbot has truly elevated our customer experience.” Henrik Bennarp, Halle System “Transform Your Customer Engagement with Chatway – A 5-Star Experience! Chatway is a standout live chat plugin for WordPress. It’s lightweight, user-friendly, and enhances customer interactions without slowing down your site. Highly recommend for stellar customer service!” Menny Benady, Benady New Media “Smooth and easy Simple interface and a good way to engage with potential customers.” Matias Yabar-Davila, Coach Social

Smart Support is a modern, full‑featured helpdesk and ticketing system built specifically for WordPress. It gives your customers a clean, friendly portal to request help and track progress, while your team gets the tools they need to triage, collaborate, and resolve tickets efficiently. Smart Support transforms your WordPress site into a full-featured AI-supported helpdesk ticket & customer support system. Built with agents, supervisors, and customers in mind, it provides everything you need to deliver efficient, reliable, and professional customer support — right from your WordPress dashboard. The enhanced admin interface features optimized column layouts, flexible ticket numbering options, and improved data visualization for better ticket management efficiency. Agents can optionally use built‑in AI assistance on individual tickets (after you add your own API credentials under Settings → Advanced → AI): summarize threads, get suggested replies, rewrite drafts before sending, ask follow‑up questions about the conversation, or add custom instructions alongside any action. What your customers get A unified Support Center page powered by the [smart_support_page] shortcode with tabs for Login, Register, Dashboard, and Create Ticket Simple, secure login and registration with optional first/last‑name auto‑fill and “remember me.” Password reset link and optional Google reCAPTCHA (v2, v2 Invisible, or v3) protection An easy ticket form with rich text editor support and file attachments A personal dashboard to view, search, and filter their tickets by status, department, and state Clear ticket timelines with messages and attachments What your team gets Structured ticket lifecycle: open, delayed, closed (with reopen and close actions) Auto‑close inactive tickets after a configurable number of days Auto‑delay mode to mark stale tickets as “Delayed” and notify customers Departments, products, and priorities to organize and route requests Role‑based access: customer, agent, manager, administrator (fully capability‑driven) Agent ticket visibility controls: own tickets, department tickets, or all tickets Inline reply with attachments and internal notes capability (via standard replies) Email notifications for new tickets, replies, delays/closures, and more (templated and translatable) Analytics dashboard powered for volume, status, and performance insights Optional AI assistant on admin ticket screens: summarize, suggest replies, rewrite your draft with preview, ask questions with optional prompts—powered by your configured OpenAI‑compatible provider Highlights Manage unlimited support tickets Assign roles: Support Users, Agents, Supervisors Real-time ticket reply notifications Customer feedback with a 5-star rating system Responsive, mobile-friendly interface Frontend‑first design: the entire portal runs on a single page via [smart_support_page]. Robust attachments: size/type limits, previews, and secure download handling Powerful filtering: status, department, state, and keyword search on the dashboard Accessibility‑minded UI and fully responsive layout that looks great on mobile and desktop Security built‑in: nonces, strict capability checks, comprehensive sanitization and escaping, and reCAPTCHA integration Translation‑ready and multisite‑compatible Clean, well‑structured code that follows WordPress coding standards Optional agent AI features (off until you enable them and supply API settings under Advanced → AI) Shortcode Add this to any page to create your full Support Center: [smart_support_page]. Free Core Features Modern dashboard settings Internal notes Ticket layout with sidebar details Role badges and avatars in replies Real-time open ticket count in the menu Responsive design across desktop, tablet, and mobile Agent notifications for user and agent replies Dashboard notification center with ticket links Optional AI assistant for ticket summaries, reply suggestions, etc Waiting icon indicator for unanswered tickets Configurable notification settings Frontend support integration with a comprehensive notification system Three roles: Support User, Support Agent, Support Supervisor Role management admin panel Real-time capability assignment/removal Supervisor-level access with analytics and notifications Agent department assignment system for ticket filtering Users can close/reopen their own tickets “Reply & Close” button for quick actions Auto-assign tickets to agents on reply Agent permission to create new tickets (configurable) 5-star rating system for ticket replies Dashboard rating column with average values Agent performance analytics with average and total ratings Agent performance dashboard Average rating and total ratings per agent Updated Chart.js integration for reports Auto-delay tickets after inactivity Global search by ID, subject, or content Highlighted results with counts Compact search bar for admin list Flexible ticket number formats (Sequential: 2501001, Hash-based: #121) Optional tickets sidebar with ticket list for quick navigation between tickets Premium Add-ons Extend Smart Support with powerful add-ons designed to streamline your workflow and enhance your support system: Email Bridge: Convert incoming emails to support tickets and reply to tickets via email. Maintain complete conversation history with seamless email integration. Canned Replies: Enable your team to create and use predefined responses for common issues. One-click insertion of professional replies reduces response times and ensures consistent communication. Webhooks: Send ticket event notifications to external systems (CRMs, automations, custom apps) using secure, signed outgoing webhooks with delivery logs and retries. Custom Status: Create unlimited custom ticket statuses with colors, icons, and workflow rules. Streamline your support process and keep agents and customers on the same page. Registration Fields: Add unlimited custom fields to your registration forms. Collect the exact user details you need with validation, templates, and seamless profile integration. Custom Fields: Create unlimited custom ticket fields from the backend and automatically collect additional information during ticket submission. Display fields in ticket details, make them editable, and optionally show selected fields as sortable/filterable columns in the ticket list. Ticket Templates: Speed up ticket creation with reusable templates. Auto-fill subjects and messages, control editing permissions, and keep support requests consistent. Front-end Support: Give your support agents a complete, professional frontend dashboard. Agents can manage all tickets without accessing the WordPress admin area, perfect for remote teams and client portals. Gravity Forms Integration: Connect Gravity Forms with Smart Support. When visitors submit mapped forms, create tickets automatically with field-based mapping for subject, description, customer details, and optional routing (priority, department, product). WooCommerce Tickets: Seamlessly integrate Smart Support with your WooCommerce store. Provide purchase-based support, link orders to tickets, and manage customer support with advanced e-commerce features and analytics. Organizations / Company Profile: Manage companies and teams as organizations. Store domains and contacts, link tickets to the right organization, auto-match tickets from email domains, and optionally give organization contacts shared visibility on the customer portal. Guest Support: Allow guests to submit support tickets without registration using email-only authentication. Auto-Close Alert: Add warning reminder emails, batch limits, cron recurrence control, and richer auto-close email templates. Smart Widget: Bring instant, on-page support with a customizable floating widget. Users can search the knowledge base, view tickets, and contact support without leaving the page. Auto Responder: Automatically send responses to support tickets based on intelligent rules. Respond instantly based on departments, products, keywords, ticket status, and business hours. Documentation: Instantly insert knowledge base articles into ticket replies. Search, preview, and insert documentation from Instant Knowledgebase without leaving the ticket screen. Private Credentials: Securely exchange sensitive login details inside support tickets without email, chat apps, or risk. Share credentials such as usernames, passwords, URLs, and access notes directly within the ticket system with automatic cleanup when tickets are resolved. SLA (Service Level Agreement): Enforce response and resolution commitments with advanced SLA management. Track time to first response and time to resolution, configure business hours, monitor compliance in real-time, and prevent SLA breaches with proactive alerts. Time Tracking: Accurately track time spent on support tickets by agents, departments, and clients. Monitor productivity, improve response efficiency, and manage billable support hours with complete transparency and detailed analytics. Productivity Suite: Enhance agent productivity with comprehensive workflow tools. Edit tickets with full history tracking; manage replies (edit, delete, split); use trash functionality with restore; print tickets; use smart ordering options; use the tasks list widget; use the personal notes widget; and CC recipients with granular notification preferences. Streamline your support workflow and improve team collaboration. REST API Integrations Smart Support v2.0.1 includes an optional REST API intended for server-to-server integrations (CRM, automations, imports). It is disabled by default. Enable it: Smart Support → Settings → Advanced → API → “Enable REST API” Authentication: create one or more API keys (shown once at creation). Fore more details read → REST API Documentation Notes on Privacy & Security Smart Support uses Google reCAPTCHA (optional) for spam prevention (Terms of Service & Privacy Policy) and Chart.js in the admin for analytics (Terms of Service & Privacy Policy). The plugin validates permissions server‑side, escapes output, verifies nonces on all forms, and stores files securely using WordPress APIs. Privacy and data flow (AI) Smart Support agent AI is optional and can use a connected WordPress Core AI provider on WordPress 7.0+, or your saved credentials under Settings -> Advanced -> AI as a fallback. When you use the assistant: Your WordPress site (server) sends HTTPS requests through the configured WordPress Core AI provider when available. If Core AI is not configured, Smart Support sends requests from your configured API base URL to {base URL}/chat/completions using your saved API key (Bearer authentication). Requests never go through Smart Support vendor servers solely for AI; traffic is between your server and your chosen provider. Content transmitted typically includes relevant ticket thread text (subject, replies, identifiers as built for the prompt); for rewrite, the current reply draft from the editor; plus any custom instructions or questions you type in the AI panel. Exact fields follow the task (summarize, suggest reply, rewrite, ask). Who can trigger it: only staff who can view that ticket in wp-admin and pass permission checks—same capability rules as normal ticket access. Customers and the public cannot call the AI endpoint from the plugin UI. Where credentials live: your API key and AI settings are stored in the WordPress database (options). Protect database backups, exports, and admin access accordingly. The settings screen never displays the full key after save. Third parties: your provider may log, retain, or process inputs and outputs under their terms, privacy policy, and region. You are responsible for choosing a provider, model, and data‑processing agreement that meet your legal obligations (including those owed to ticket authors and end users). Disclosure: if your organisation must tell customers when AI is used on their data, handle that in your own policies, ticket footers, or contracts—the plugin does not send automatic customer notices for AI use. If neither WordPress Core AI nor Smart Support AI is configured, no ticket content is sent to an LLM API by this feature.