Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons vs Pinpointed AI Sommelier

Live chat with your WordPress website visitors. Provide customer support using the Chatway AI chatbot and live chat app, FAQ, helpdesk, chat buttons including WhatsApp, Facebook Messenger, Instagram & more with a click to chat interface. The AI support agent chatbot picks up support tickets automatically, so human agents can focus on more complex issues. Chatway live chat is an AI chatbot & helpdesk live chat app for communicating better & providing live chat customer support. Customers can start a chat using the live chat button, while the AI chatbot answers questions, automates customer support, and lets your team step in when needed. ✨ Chatway AI Chatbot with full human control Chatway AI Chatbot helps businesses automate customer support, answer common questions, and assist website visitors 24/7. The AI chatbot learns learns from your data sources and website content, and can access WordPress and WooCommerce data such as pages, posts, products, orders, and cart information. It can reduce repetitive support work, improve response times, and help your team handle more conversations with full human control. Your team monitors AI support agent chatbot conversations, step in whenever needed, manage how the AI chatbot responds and ensure high customer support quality. The AI chatbot will also help with live chat sales questions instantly. 👩‍💻 Why do you need Helpdesk Live Chat for your website? Real-Time Customer Support: Live chat enables instant assistance. Live chat facilitates quick issue resolution AI Chatbot Support: Add an AI chatbot to your website to answer common questions instantly, assist visitors 24/7, and reduce repetitive support requests. The AI chatbot learns from the data sources & website content, helping deliver relevant answers while your human agents monitor AI support agent chatbot conversations, step in anytime, and manage how the AI chatbot is used Lead Generation: Utilize helpdesk live chat, FAQ, chat buttons (WhatsApp, Facebook Messenger, Instagram & more). Initiate conversations & answer inquiries converting interest into leads through live chat Customer Feedback and Surveys: Embed helpdesk live chat pop up to gather feedback. Engage in real-time conversations & collect insights using live chat surveys Sales Support: Boost WooCommerce sales by integrating live chat & FAQ for personalized customer assistance. Offer real-time customer support, enhancing the overall shopping experience Technical Customer Support: Provide live chat support & FAQ for technical queries Visitor Engagement and Retention: Implement helpdesk live chat & FAQ to engage website visitors Live Visitors: See who’s currently visiting your website and live chat with them 🎉 Chatway Live Chat is a powerful live chat WordPress plugin Chatway live chat is a powerful AI chatbot & helpdesk live chat popup plugin. With Chatway live chat, easily integrate AI chatbot, live chat pop up, FAQ functionality & chat buttons like WhatsApp, Instagram, and more into your website. Chatway live chat is live chat plugin that offers real-time visitor sales & customer support. 💬 What You Get With Chatway Live Chat Engage your website visitors and customers over live chat pop ups & provide customer support Add an AI chatbot to automate support: Use an AI chatbot to answer common questions instantly, assist visitors 24/7, reduce repetitive customer support work, and provide faster replies. The AI chatbot can learn from the data sources & website content, while your team stays in control and monitors AI support agent chatbot chats, step in anytime, and manage how the AI chatbot is used Create a public Help Center and knowledge base, add FAQs to your chat widget, and add customer support live chat to your Help Center so visitors can find answers or contact your team Create separate live chat widget design for different websites and chat channels, or brands in one place with separate inboxes and widgets Content and file sharing within chat for improved helpdesk live chat customer support Allow you to monitor chats with support agents See which visitors currently visit your website and initiate live chat with them Add chat pop up buttons like WhatsApp, Instagram, Facebook Messenger, SMS, Telegram, Phone, Line, Email, TikTok, WeChat, Discord, Google Maps, Waze, and custom links Pending messages icon for incoming live chat messages when the Chatway live chat plugin isn’t launched Offer proactive live chat customer assistance Start live chat conversations with customers Assign human agents & AI agents Personalize your customer’s experience based on their chat history Add tags and custom data to conversations. This feature enables segmentation & personalized customer support for an optimized live chat experience Chat web app, Android & iOS mobile apps to manage live chat support on the go 🪄 Use Chatway Live Chat directly from your WordPress admin panel or as a standalone app Live chat with website visitors directly from the Chatway panel, use the AI chatbot to answer common questions automatically, or use Chatway inside your WordPress admin panel & provide customer support live chat. When logged-in visitors start a chat with you, their name, email, and profile picture are automatically synced with Chatway live chat, while the AI chatbot can use the available data sources & website content. 👋 Chatway Live Chat & Helpdesk account A free Chatway live chat account will be created for you, the live chat popup script will be added to your website, and a click to chat popup widget will appear on your website. If you logout/remove the plugin, the chat widget will be removed. Use Chatway live chat to support customers manually with human agents, or add an AI support agent chatbot to automatically handle tickets. Stay on the free plan for basic live chat features, or upgrade to the paid plans to unlock unlimited chat history, automation, integrations, multi-seat access, and other premium features. Check out Chatway’s Live Chat pricing ⭐ ❓ Add FAQ to reduce customer support chat tickets Our WordPress live chat plugin includes FAQ to reduce customer support tickets. With the FAQ feature, users can access answers within the live chat popup, addressing common questions without needing support. This customizable FAQ tool helps reduce ticket volume and improve customer satisfaction. By providing relevant information directly in the live chat popup, users resolve their issues faster, making support more efficient 📱 Live Chat Anywhere Using Our Native Mobile Apps for iOS & Android Besides our web live chat app, the Chatway iOS and Android apps allow users to engage with website visitors. This mobile application offers real-time communication, enabling timely responses. Download the app now to stay connected and chat with visitors wherever you are. Download Chatway for iOS 🔗 Download Chatway for Android 🔗 🛒 Deep WooCommerce integration: Access to WooCommerce Visitors’ Cart & Orders data and WooCommerce Store Data Chatway live chat gives you access to visitor and store data directly inside the chat pop up window. Visitors can track their orders, view order details, and access their cart directly from the chat widget. Instantly view order history, including purchased items and total order value, without asking for order numbers or switching tabs. See what’s in their cart, including total items and value, guide customers to checkout, recommend products & recover abandoned carts. Share clickable product links, suggest categories, and send active coupon codes, all within the chat popup. 🚀 Add chat buttons like WhatsApp, Messenger & more With Chatway Live Chat, add chat buttons for WhatsApp, SMS, Instagram DM, Facebook Messenger, Telegram, Line, click-to-call, Email, TikTok, WeChat, Discord, Google Maps, Waze, and even create your own custom chat buttons. For example, add a WhatsApp chat button so users can chat with you through WhatsApp or their favorite chat channel. 💾 Canned responses saved replies for commonly asked questions Enhance your customer support with canned responses saved replies to common queries. This feature allows customer support chat agents to select and send standard responses. Save time with the canned responses feature. 👩‍💻 Invite your team as agents to Chatway live chat Chatway live chat offers the option to invite teammates as agents or admins, facilitating collaborative customer live chat support. By adding agents, businesses can distribute workloads and ensure seamless customer service. Invite your team to work together effectively and provide excellent live chat customer support to website visitors using Chatway live chat. 🎨 Customize your live chat widget Create a customized live chat widget. Adjust colors, branding, and greetings to seamlessly integrate live chat, ensuring it looks perfect on your website. This personalized touch not only enhances visual appeal but also ensures a cohesive user experience, making live chat an integral and integrated part of your online presence. ✍️ Translate your live chat widget to other languages Translate the live chat widget into multiple languages. Let visitors interact in their preferred language with your click to chat widget. With a multilingual live chat, break down language barriers, providing a more user-friendly platform. Live chat becomes a versatile tool, ensuring that audiences can engage effortlessly, for a better customer support experience. If you use the AI chatbot, it automatically answers in any language, helping you deliver support to a global audience. 🧑‍🦱 View who’s currently visiting your website Using Chatway live chat see who’s currently visiting your website, engage a live chat session & provide customer support instantly. 💻 WhatsApp Business, Facebook Messenger & Instagram native integrations Connect your WhatsApp Business (connect existing WhatsApp numbers or new WhatsApp numbers), Facebook Messenger Business page & Instagram for Business to Chatway and receive any message sent through WhatsApp Business, Facebook Messenger live chat & Instagram DMs directly to Chatway live chat. Respond through Chatway live chat and manage all your WhatsApp Business, Facebook Messenger & Instagram DMs conversations in Chatway, streamlining your customer interactions and providing unified live chat. 📧 Email integration Set up a Chatway email address and receive emails to Chatway. Forward emails from your existing email address to Chatway live chat and create live chat tickets incoming emails. Simplify your communication, allowing you to conveniently respond to incoming emails from within Chatway live chat. 👾 Chatway API & Webhooks Developers can use the Chatway API & Webhooks to connect Chatway live chat, AI chatbot, contacts, conversations, and customer support workflows with their own apps, websites, CRMs, and internal tools. Use the API to build custom live chat integrations, sync chatbot and customer data, automate support processes, and extend Chatway for your business needs. Explore Chatway API docs 🔗 🙈 Mailchimp integration with live chat contacts Connect Chatway to MailChimp and sync your live chat contacts to your MailChimp audience. Send live chat contacts to MailChimp with options like double opt in and tags, so all your live chat contacts are synced. 🤖 Smart automations & workflows Create rule-based workflows that automatically respond to visitor actions and chat events. Send replies, route conversations to the right agents, assign chats, add internal notes, update contact details, and trigger follow-ups. Automations help you reduce repetitive work. 🔏 Live Chat Private Notes Write notes and tag other teammates. Enhance team communication, allowing live chat real-time coordination and ensuring a more informed live chat customer support process. 📂 File sharing through live chat Collaborate through live chat file-sharing between agents and website visitors. This functionality enhances communication, ensuring swift live chat issue resolution and providing a seamless experience for both agents & visitors. 💪 Other powerful live chat features Unlimited live chat conversations – chat with your visitors Unlimited websites – install Chatway live chat on all of your websites. Install Chatway live chat on any platform Post-chat automated surveys – send automated surveys to site visitors after their chat ends with a support team member to gather instant feedback Email and push notifications – get email and push notifications for new live chat messages. Your visitors will also be notified via email Collect visitors’ details – show a contact form before/after visitors send a message & collect email, name, phone, address or any custom field Email or download chat transcripts – download or email live chat transcripts to yourself or to your website’s visitors Quick actions – reply to specific messages sent by your visitors, delete or edit message (not available for visitors), and perform other actions while chatting with your visitors Widget and agent availability – set visibility hours for your live chat widget and working hours for your agents Advanced targeting options – show or hide the live chat widget on specific pages or based on the country of the visitor Live chat analytics – helpdesk agents’ activities and live chat conversations insights 🔗 Chatway Live Chat Demo Check out the Chatway live chat widget in action. Its intuitive live chat interface ensures easy navigation. Real-time messaging features highlight the platform’s effectiveness, while customizable options and robust admin controls offer versatility. The clean live chat layout enhance user experience, making it an ideal solution for businesses to boost customer engagement through live chat. Chatway Live Chat Demo website 🔗. 🔒 GDPR & data protection Chatway live chat uses flexible privacy settings aligned with GDPR and other data protection guidelines, doesn’t use cookies, and keeps all data minimal. This gives visitors stronger privacy and helps site owners reduce consent needs and simplify privacy and GDPR compliance. 🤗 Testimonials “Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.” Moshe F. Saraf, Pareto Solutions “Live chat and AI chatbot that work We are extremely satisfied with the live chat solution we use across all our websites – it works perfectly. The real-time translation is especially impressive, allowing us to manage sites in five different countries with ease. The new AI chatbot has made a big difference by helping us answer many inquiries quickly and efficiently. This has freed up valuable time for our customer service team to focus on more complex cases. The combination of live chat and an AI chatbot has truly elevated our customer experience.” Henrik Bennarp, Halle System “Transform Your Customer Engagement with Chatway – A 5-Star Experience! Chatway is a standout live chat plugin for WordPress. It’s lightweight, user-friendly, and enhances customer interactions without slowing down your site. Highly recommend for stellar customer service!” Menny Benady, Benady New Media

Pinpointed AI Sommelier is a conversational wine & spirits expert for your WooCommerce store. Instead of forcing customers to click through filters and hundreds of bottles, it asks natural questions like: “What are you cooking?” “What’s your budget per bottle?” “Is this a gift? Who is it for?” Then it recommends wines and spirits from your live WooCommerce inventory and links directly to the product pages so customers can check out in a click. The result: more confident buyers, higher average order values, and fewer “I don’t know what to choose” drop-offs. Key features 💬 Floating AI chat widget Modern, mobile-friendly chat bubble that appears on your store and product pages. 🧠 Conversational sommelier Helps with food pairing, budget guidance, gift ideas and style preferences (light, fruity, full-bodied, etc.). 🃏 Visual product cards Recommendations display as rich cards with product image, name, description, price and a direct link — not just text. 🛒 Inventory-aware recommendations Only suggests products that exist in your live catalog, with direct links to product pages. 💬 Recent Customer Conversations (all plans) See the last 1–50 real Q&A pairs from your customers directly in the Analytics tab — no extra tools needed. 💸 Free plan to try it Built-in “Get Free Plan License” button in the settings. No manual account creation required. 📊 Analytics dashboard Conversation counts for all plans. Pro/Enterprise adds product click-through, conversion rates and revenue attribution. 🎨 Widget customization (Pro/Enterprise) Custom launcher icons, greeting messages, chat positioning, and brand colors to match your store. 📈 Flexible pricing plans Free, Starter ($29/mo), Pro ($99/mo), and Enterprise ($299/mo) with unlimited conversations. 🌍 Multi-currency & theme-friendly Reads your WooCommerce currency and works with any theme. Designed to avoid clashing with your site CSS. 🔒 Privacy-conscious by design Sends chat text, domain and basic store metadata – not customer names, emails or payment details. New in Version 4.0 Talking Points — add your own facts about grapes, regions, distilleries and more, shown to customers as a “Did you know?” note beside matching products (Pro and Enterprise). Quick-start suggestions in the chat — budget, food pairing, gift ideas and surprise me — so customers know what to ask. Conversations now survive page changes. A customer can click a product, come back, and pick up where they left off. New clear-chat button in the widget header. Budget-aware search. Asking for something “under 25” now filters your catalogue by price rather than guessing. The assistant now answers in the language of your store. Widget customisation is now available on the Starter plan. Improved The assistant now shows up to three recommendations instead of one. Better results for food pairings and region requests such as “French reds”, which previously returned nothing on many catalogues. The chat window is a fixed size and no longer grows and shrinks as the conversation goes on. Refreshed chat styling, and the widget now resists conflicting theme styles. Widget improvements now reach your storefront automatically, without waiting for a plugin update. Fixed Fixed an error that could stop the chat responding entirely. The assistant no longer says a product is unavailable when it is in stock. Prices now display correctly instead of showing HTML codes such as €. Products with no price set are excluded from recommendations rather than appearing as free. Set a price on any product you want recommended. The admin menu now opens on Analytics, and saving Customization stays on the Customization tab. Security and compliance Added direct file access protection. All admin output is now escaped at the point of display. Code updated to meet WordPress plugin review standards. New in Version 3.1.4 Recommendation accuracy: explicit country and wine-colour requests are enforced as hard catalog constraints. Signed product cards, safe DOM rendering, and full-body conversion signatures prevent stale, altered, or unsafe product data from reaching the storefront or analytics. New in Version 3.1.1 Security: private tenant-admin tokens now protect usage, analytics, and billing requests. New in Version 3.1 Analytics: unavailable products Customisation: widget customisation Added user analaytics – sales reports New in Version 3 Added user analaytics – sales reports New in Version 2.3 Minor cosmetic updates – Chat bubble with thinking dots Added languagess – AI now responds in English, French, German and Italian – Admin interface is now in English, French, German and Italian Visual Product Cards – Recommendations now display as rich cards with product image, price, short description and a direct “View product” link – Works for all plans — every customer sees beautiful, clickable results instead of plain text links – Images pulled directly from your WooCommerce product catalog Recent Customer Conversations (all plans) – See real Q&A pairs from your customers in the Analytics tab – Free plan: last 1 conversation. Starter: last 5. Pro: last 50. Enterprise: unlimited – Helps you understand what customers are asking and how the AI is responding Improved Analytics Dashboard – New overview section with stat tiles for conversation volume, product clicks (Pro+) and revenue (Enterprise) – Top Recommended Products table showing click counts per product – Revenue Attribution section for Enterprise users – All data fetched live — no mock/demo data New in Version 2.0 Tabbed Admin Interface – Clean, organized settings with dedicated tabs – Settings, Plan & Billing, Customization, and Analytics all in one place Real Analytics Dashboard (Pro/Enterprise) – Actual conversation counts (not demo data) – Top recommended products by click-through – Conversion tracking and revenue attribution – Peak engagement hours – CSV export for Enterprise users Advanced Customization (Pro/Enterprise) – Upload custom launcher icons (your logo instead of default corkscrew) – Customize greeting message (200 characters) – Choose widget position (bottom-left/right, top positions for Enterprise) – Brand color for chat header and messages – Enterprise: Custom widget title and hide branding option Enterprise Plan – Truly unlimited conversations (fair use: 5,000 messages/month for typical stores) – Store knowledge indexing (answers questions about your policies, delivery, etc.) – White-label options – Dedicated support – Custom integrations Improved Plan Display – Correctly shows “Unlimited” for Enterprise (no false limits) – Clear usage meters for Free/Starter/Pro – One-click Stripe checkout for upgrades How it works (high level) The plugin adds a small floating chat launcher to your storefront. When a shopper asks a question, the plugin securely calls the Pinpointed gateway (Cloudflare Worker). The gateway talks to your AI workflow (e.g. an n8n backend) plus your WooCommerce catalog. The customer sees a friendly, natural reply with clickable product links. You keep control of your products and pricing while offloading the “What should I buy?” conversations to the AI sommelier. External Services This plugin relies on an external service to function: Pinpointed AI Service (Gateway) – Service URL: Cloudflare Worker endpoint (e.g. pinpointed-gateway.ian-d13.workers.dev) as configured in the plugin settings. – Purpose: handles licensing, token authentication, AI conversation routing and plan usage tracking. – Data sent: chat messages, session ID, store domain, basic WooCommerce currency metadata and product search terms. – Data NOT sent by default: customer names, emails, payment details or WordPress login details. Airtable (Analytics – Pro/Enterprise only) – Purpose: stores conversation analytics, product click data, and conversion tracking. – Data sent: session IDs, product names, prices, timestamps, conversation counts. – Data NOT sent: customer personal information, payment details. – Access: Only accessible by your Pinpointed tenant ID. The chat widget JavaScript is also loaded from the configured gateway URL in order to render the floating chat interface. By activating the plugin, requesting a license, or upgrading your plan, you agree that the plugin may communicate with these external services to operate the AI sommelier functionality. You can deactivate or delete the plugin at any time to stop all external calls. For legal details, see the Pinpointed AI Sommelier Terms & Conditions on the Pinpointed site. Privacy Policy What data we collect: – Chat messages and questions (to provide AI recommendations) – Session IDs (random identifiers for conversation continuity) – Store domain and currency settings – Product search terms and recommendation clicks (Pro/Enterprise analytics) What we DON’T collect: – Customer names, email addresses, or contact information – Payment details or financial information – WordPress user accounts or passwords – Personal browsing history Data storage: – Recent conversations: Last 1–50 Q&A pairs stored securely per plan (all plans) – Analytics data (Pro/Enterprise): Product clicks and conversion data stored with tenant isolation – Custom icons: Stored in your WordPress uploads directory Your rights: – You can disable the plugin at any time – Enterprise users can request data export via CSV – Contact [email protected] for data deletion requests GDPR Compliance: – No personal data collection without consent – Session IDs are anonymous and cannot identify individuals – Data processing agreements available for Enterprise customers