Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons vs OTYS Plugin

Live chat with your website visitors on WordPress. Provide customer support using the Chatway AI chatbot and live chat app, FAQ, helpdesk, chat buttons including WhatsApp, Facebook Messenger, Instagram & more with a click to chat interface. The AI support agent chatbot picks up support tickets automatically, so human agents can focus on more complex issues. Chatway live chat is an AI chatbot & helpdesk live chat app for communicating better & providing live chat customer support. Customers can engage with your business using the live chat button, while the AI chatbot answers questions faster & automates customer support. ✨ Chatway AI Chatbot with full human control Chatway AI Chatbot helps businesses automate customer support, answer common questions, and assist website visitors 24/7. The AI chatbot learns from the data sources & website content, helping it deliver accurate answers. It can reduce repetitive support work, improve response times, and help your team handle more conversations. At the same time, with full human control. Your team monitors AI support agent chatbot conversations, step in whenever needed, manage how the AI chatbot responds and ensure support quality always matches your customer experience standards. The AI chatbot can also help capture more and support live chat sales questions instantly. 👩‍💻 Why do you need Helpdesk Live Chat for your website? Real-Time Customer Support: Live chat enables instant assistance & higher customer satisfaction. Live chat facilitates quick issue resolution. AI Chatbot Support: Add an AI chatbot to your website to answer common questions instantly, assist visitors 24/7, and reduce repetitive support requests. The AI chatbot learns from the data sources & website content, helping deliver relevant answers while your human agents monitor AI support agent chatbot conversations, step in anytime, and manage how the AI chatbot is used. Lead Generation: Utilize helpdesk live chat, FAQ, chat buttons (WhatsApp, Facebook Messenger, Instagram, and more) as a proactive tool. Initiate conversations, answer inquiries, and guide potential customers, converting their interest into valuable leads through live chat. Customer Feedback and Surveys: Embed helpdesk live chat pop up to gather feedback from your website users. Engage in real-time conversations & collect insights using live chat surveys. Sales Support: Boost WooCommerce sales by integrating live chat & FAQ for personalized customer assistance. Guide users through product selection and offer real-time customer support, enhancing the overall shopping experience. Technical Customer Support: Enhance customer satisfaction by providing live chat support & FAQ for technical queries. Visitor Engagement and Retention: Implement helpdesk live chat & FAQ to engage website visitors. Live Visitors: See who’s currently visiting your website and live chat with them. 🎉 Chatway Live Chat is a powerful live chat WordPress plugin Chatway live chat is a powerful AI chatbot & helpdesk live chat popup plugin. With Chatway live chat, easily integrate AI chatbot, live chat pop up, FAQ functionality & chat buttons like WhatsApp, Instagram, and more into your site, providing real-time assistance to visitors. Chatway live chat is user-friendly live chat plugin that effortlessly bolsters website engagement, offers real-time visitor customer support. 💬 What You Get With Chatway Live Chat Engage your website visitors and customers over live chat pop ups & provide customer support Add an AI chatbot to automate support: Use an AI chatbot to answer common questions instantly, assist visitors 24/7, reduce repetitive customer support work, and provide faster replies. The AI chatbot can learn from the data sources & website content, while your team stays in control and monitors AI support agent chatbot chats, step in anytime, and manage how the AI chatbot is used Show FAQ and reduce customer support live chat tickets Create separate live chat widget design for different websites and chat channels, or brands in one place with separate inboxes and widgets Content and file sharing within chat for improved helpdesk live chat customer support Allow you to monitor chats with support agents See which visitors currently visit your website and initiate live chat with them Add chat pop up buttons like WhatsApp, Instagram, Facebook Messenger, SMS, Telegram, Phone, Line, Email, TikTok, WeChat, Discord, Google Maps, Waze, and custom links Pending messages icon for incoming live chat messages when the Chatway live chat plugin isn’t launched Offer proactive live chat customer assistance Start live chat conversations with customers Assign agents & provide an enriching customer experience to web visitors Personalize your customer’s experience based on their chat history Add tags and custom data to conversations. This feature enables segmentation & personalized customer support for an optimized live chat experience Chat web app, Android & iOS mobile apps to manage live chat support on the go 🪄 Use Chatway Live Chat directly from your WordPress admin panel or as a standalone app Live chat with website visitors directly from the Chatway panel, use the AI chatbot to answer common questions automatically, or use Chatway inside your WordPress admin panel & provide customer support live chat to your website’s visitors. When logged-in visitors start a chat with you, their name, email, and profile picture are automatically synced with Chatway live chat, making it easy to see who you’re chatting with, while the AI chatbot can use the available data sources & website content, to provide faster responses. 👋 Chatway Live Chat & Helpdesk account A free Chatway live chat account will be created for you, the live chat popup script will be added to your website, and a click to chat popup widget will appear on your website. If you logout/remove the plugin, the chat widget will be removed. Use Chatway live chat to support customers manually with human agents, or add an AI support agent chatbot to automatically handle tickets. Stay on the free plan for basic live chat features, or upgrade to the paid plans to unlock unlimited chat history, automation, integrations, multi-seat access, and other premium features. Check out Chatway’s Live Chat pricing ⭐ ❓ Add FAQ to reduce customer support chat tickets Our WordPress live chat plugin includes FAQ to reduce customer support tickets. With the FAQ feature, users can access answers within the live chat popup, addressing common questions without needing support. This customizable FAQ tool helps reduce ticket volume and improve customer satisfaction. By providing relevant information directly in the live chat popup, users resolve their issues faster, making support more efficient 📱 Live Chat Anywhere Using Our Native Mobile Apps for iOS & Android Besides our web live chat app, the Chatway iOS and Android apps allow users to engage with website visitors. This mobile application offers real-time communication, enabling timely responses. Download the app now to stay connected and chat with visitors wherever you are. Download Chatway for iOS 🔗 Download Chatway for Android 🔗 🛒 Deep WooCommerce integration: Access to WooCommerce Visitors’ Cart & Orders data and WooCommerce Store Data Chatway live chat gives you access to visitor and store data directly inside the chat pop up window, making real-time support effortless. Instantly view order history, including purchased items and total order value, without asking for order numbers or switching tabs. See what’s in their cart, including total items and value, guide customers to checkout, recommend products & recover abandoned carts. Share clickable product links, suggest categories, and send active coupon codes, all within the chat popup. 🚀 Add chat buttons like WhatsApp, Messenger, and more With Chatway Live Chat, add chat buttons for WhatsApp, SMS, Instagram DM, Facebook Messenger, Telegram, Line, click-to-call, Email, TikTok, WeChat, Discord, Google Maps, Waze, and even create your own custom chat buttons. For example, add a WhatsApp chat button so users can chat with you through WhatsApp or their favorite chat channel. 💾 Canned responses saved replies for commonly asked questions Enhance your customer support with canned responses saved replies to common queries. This feature allows customer support chat agents to select and send standard responses, ensuring quick and consistent communication. Save time with the canned responses feature. 👩‍💻 Invite your team as agents to Chatway live chat Chatway live chat offers the option to invite teammates as agents or admins, facilitating collaborative customer live chat support. By adding agents, businesses can distribute workloads and ensure seamless customer service. Invite your team to work together effectively and provide excellent live chat customer support to website visitors using Chatway live chat. 🎨 Customize your live chat widget Create a customized live chat widget. Adjust colors, branding, and greetings to seamlessly integrate live chat, ensuring it looks perfect on your website. This personalized touch not only enhances visual appeal but also ensures a cohesive user experience, making live chat an integral and integrated part of your online presence. ✍️ Translate your live chat widget to other languages Translate the live chat widget into multiple languages. Let visitors interact in their preferred language with your click to chat widget. With a multilingual live chat, break down language barriers, providing a more user-friendly platform. Live chat becomes a versatile tool, ensuring that audiences can engage effortlessly, for a better customer support experience. If you use the AI chatbot, it can also automatically answer in any language, helping you deliver support to a global audience. 🧑‍🦱 View who’s currently visiting your website Using Chatway live chat see who’s currently visiting your website, engage a live chat session & provide customer support instantly. 💻 WhatsApp Business, Facebook Messenger & Instagram native integrations Connect your WhatsApp Business (connect existing WhatsApp numbers or new WhatsApp numbers), Facebook Messenger Business page & Instagram for Business to Chatway and receive any message sent through WhatsApp Business, Facebook Messenger live chat & Instagram DMs directly to Chatway live chat. Respond through Chatway live chat and manage all your WhatsApp Business, Facebook Messenger & Instagram DMs conversations in Chatway, streamlining your customer interactions and providing unified live chat. 📧 Email integration Set up a Chatway email address and receive emails to Chatway. Forward emails from your existing email address to Chatway live chat and create live chat tickets incoming emails. Simplify your communication, allowing you to conveniently respond to incoming emails from within Chatway live chat. 🙈 Mailchimp integration with live chat contacts Connect Chatway to MailChimp and sync your live chat contacts to your MailChimp audience. Send live chat contacts to MailChimp with options like double opt in and tags, so all your live chat contacts are synced. 🤖 Smart automations & workflows Create rule-based workflows that automatically respond to visitor actions and chat events. Send replies, route conversations to the right agents, assign chats, add internal notes, update contact details, and trigger follow-ups. Automations help you reduce repetitive work. 🔏 Live Chat Private Notes Agents can write notes and tag other teammates. Enhance team communication, allowing live chat real-time coordination and ensuring a more informed live chat customer support process. 📂 File sharing through live chat Collaborate through live chat file-sharing between agents and website visitors. This dual functionality enhances communication, ensuring swift live chat issue resolution and providing a seamless, interactive experience for both agents and visitors. 💪 Other powerful live chat features Unlimited live chat conversations – chat with all your visitors Unlimited websites – install Chatway live chat on all of your websites. Install Chatway live chat on any platform Post-chat automated surveys – send automated surveys to site visitors after their chat ends with a support team member to gather instant feedback and improve customer experience Email and push notifications – get email and push notifications for new live chat messages. Your visitors will also be notified via email when you answer they messages after leaving your website Collect visitors’ details – show a contact form before/after visitors send a message & collect email, name, phone, address or any custom field Email or download chat transcripts – download or email live chat transcripts to yourself or to your website’s visitors Quick actions – reply to specific messages sent by your visitors, delete or edit message (not available for visitors), and perform other actions while chatting with your visitors Widget and agent availability – set visibility hours for your live chat widget and working hours for your agents Advanced targeting options – show or hide the live chat widget on specific pages or based on the country of the visitor Live chat analytics – helpdesk agents’ activities and live chat conversations insights 🔗 Chatway Live Chat Demo Check out the Chatway live chat widget in action. Its intuitive live chat interface ensures easy navigation. Real-time messaging features highlight the platform’s effectiveness, while customizable options and robust admin controls offer versatility. The clean live chat layout enhance user experience, making it an ideal solution for businesses to boost customer engagement through live chat. Chatway Live Chat Demo website 🔗. 🔒 GDPR & data protection Chatway live chat uses flexible privacy settings aligned with GDPR and other data protection guidelines, doesn’t use cookies, and keeps all data minimal. This gives visitors stronger privacy and helps site owners reduce consent needs and simplify privacy and GDPR compliance. 🤗 Testimonials “Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.” Moshe F. Saraf, Pareto Solutions “Live chat and AI chatbot that work We are extremely satisfied with the live chat solution we use across all our websites – it works perfectly. The real-time translation is especially impressive, allowing us to manage sites in five different countries with ease. The new AI chatbot has made a big difference by helping us answer many inquiries quickly and efficiently. This has freed up valuable time for our customer service team to focus on more complex cases. The combination of live chat and an AI chatbot has truly elevated our customer experience.” Henrik Bennarp, Halle System “Transform Your Customer Engagement with Chatway – A 5-Star Experience! Chatway is a standout live chat plugin for WordPress. It’s lightweight, user-friendly, and enhances customer interactions without slowing down your site. Highly recommend for stellar customer service!” Menny Benady, Benady New Media “Smooth and easy Simple interface and a good way to engage with potential customers.” Matias Yabar-Davila, Coach Social

The OTYS Plugin makes your WordPress website a proper recruiting website integrated with OTYS. The integration makes sure every step of the process is automated and no extra work has to be done. Vacancies are automaticly pushed to your website without any hassle. What is included: – Vacancies list – Vacancies filters – Vacancies keyword search in combination with filters – Vacancies geo search based on postal code – Vacancies show selected filters – Vacancy Detail – Vacancy Application using dynamic OTYS questionsets – Open applications using OTYS dynamic questionsets – Mail notifications – OTYS Candidate login – OTYS Candidate forgot password README For more information please see our knowledge base https://wordpress.otys.com/. 2.0.87 Improved theme builder compatibility (i.e. DIVI) Added action otys_before_template_load($route, $instance) for third-party theme/builder integrations 2.0.86 Fixes to extra questionset validation rules and validation error messages Improved vacancy list sorting by adding secondary sort on entry date Preperation for upcoming WordPress 7 update 2.0.85 Minor update API key logic 2.0.84 Fixed issue when slug system is not working an error is thrown instead of a proper 404 page 2.0.83 WordPress 6.9 compatibility update 2.0.82 Added support for OnRecruit tracking. This can be enabled in the OTYS settings. 2.0.81 Prevent webhooks from being registered in non production environments 2.0.80 Added post type vacancy-apply to vacancy apply route 2.0.79 Added filter otys_locate_template($path, $template) to allow the customization of the template path logic 2.0.78 Improved actonomy performance for routing 2.0.77 Added support for editing documents via super user settings Technical improvements 2.0.76 Candidates which are logged in also get an email when applying for a second time 2.0.75 On the vacancy detail page the first publication date is now shown instead of the entry date Added the possibility to show match criteria with checkboxes in the questionset and make atleast one of them required Updated translations 2.0.74 JobAlert fix first initialisation Log fix for WordPress 7.2 too many arguments 2.0.73 Small bug fixes 2.0.72 Fixed warning for when redirecting open application form 2.0.70 Added support for language filter in otys-sitemap Sitemap is always using the blog language by default to prevent language switching in combination with multi language plugins 2.0.69 Entry date of vacancy in detail view is now based on WordPress timezone settings 2.0.68 Thank you page indication added in page overview 2.0.67 Improved way of loading translations 2.0.66 Added multilangual support for rest calls 2.0.65 Improved vacancy list filter performance Fixed pagination icons 2.0.64 Fix head scripts not being added to the head (Google for Jobs & Meta description) 2.0.63 Fixed issue that everything was cached 2.0.62 Improved temp memory cache 2.0.61 Removed saving data in memory due to probable memory allocation issues 2.0.60 Hotfix for apply button sometimes not working due to empty custom apply url value 2.0.59 Changed logic in block vacancy. Now blocked vacancies are indexed however they will not be in job feeds. 2.0.58 WordPress 6.7 compatibility update Improved translations Improved event binding Improved performance Improved caching 2.0.57 Release jobalert functionality Fix phone number validation to match OTYS validation Updated translations More than 10 items are now allowed per shortlist Improvements to settings Other small improvements 2.0.56 External apply url’s are now automatically placed on the vacancy detail page if available Added possibility exclude premium vacancies from vacancies list / shortlist 2.0.55 Added automatic redirecting of old OTYS vacancies url’s containing underscores Improved german translation Other small improvements 2.0.54 Fixed warning showing for new customers when settings are not yet done for vacancy urls 2.0.52 Added trailing slashes to url’s where they were missing 2.0.51 Fixed procedure motivation not being added to the procedure 2.0.50 = – Fixed warning on settings pages when recaptcha is not filled 2.0.49 Added the ability to choose a vacancy field to be used a meta description in the settings Added support for custom page title for vacanies (SEO Widget in Go! in vacancies module) Missing vacancy detail label setting is now shown in vacancy detail tab in settings Procedure UTM tags are now also allowed to have dots in them 2.0.48 Added support for mobile questionsets Added geo location to selected filters Dots are now allowed in UTM values 2.0.47 Added Candidate login (https://wordpress.otys.com/kb/guide/en/candidate-login-1bnikrmOII/Steps/3746121) Added Candidate forgot password (https://wordpress.otys.com/kb/guide/en/candidate-logout-jrn7fIlHr4/Steps/3747400) Added Applying as logged in candidate with pre filled data and known candidate questionset Added Optional login link to application form when candidate is not logged in Added link to candidate portal when candidate is logged in Added multi brand support for Google for Jobs When using slug system the vacancy preview url is now available from Go Fixed issue with mutliselect extra fields in questionset Fixed issue with vacancy view counter not working Code improvements 2.0.46 Fixed a preview mode bug for single brand otys environments 2.0.45 Version bump 2.0.44 HotFix for a bug resulting out of 2.0.43, as this caused single websites to have issues on vacancy detail 2.0.43 Bug fix for single website that use the custom slug system. 2.0.42 Added webhook for change vacancy slug structure Improved WCAG autocomplete Improved page caching logic to prevent excessive caching Candidate owner will not change anymore when candidate applies for the second time using the same e-mail address Minor bug fixes 2.0.41 Added support for WPML plugin (translation plugin) 2.0.40 Added possibility to add portals based on UTM Tags (see our WordPress knowledge base FAQ) 2.0.39 Added rest form event (For more information see https://app.stonly.com/app/guide/FQV642JGzj/editor/3613946) Created fallback for UTM params being saved in cookies if there is no session Created fallback for Portal being saved in cookies if there is no session 2.0.38 Hotfix for caching issue causing error Fixed issue with cache not refreshing sometimes Fixed status not being set when a new candidate applies 2.0.37 Fixed issue with cache not refreshing sometimes Fixed status not being set when a new candidate applies 2.0.36 Small bug fixes 2.0.35 Made it possible to add filter attributes to the shortlist and vacancies even if they are not in the user filters Document type can now be selected in the questionset and is used when uploading documents Small bug fixes When custom slugs are enabled the url is communicated back to OTYS when a website is marked as live. This makes it so custom url’s are communicated to third party platforms and are shows in OTYS Go. 2.0.34 Email validation is now forced no matter what is defined in the questionset, this to prevent misconfiguration 2.0.33 Fixed GDPR small difference in end date 2.0.32 Made it possible to change the thank you page in the OTYS settings menu OTYS -> Settings -> Urls Fixed warning displaying when removing API key It’s now required to choose a brand, the all option has been removed For creating a shortlist based on the relation the relation uid is now used instead of the relation refernece number [otys-vacancies-list] and [otys-vacancies-shortlist] now support the search attribute [functie_o] gets now replaced with the vacancy title for vacancy textfield titles Bugfix for customer rights level 2.0.31 Document right levels are now based on the questionset Added vacancy apply url to vacancy list $args 2.0.30 Hotfix for warning displaying while uploading document 2.0.29 Added sitemap xml [yourwebsite]/otys-sitemap Prepared support for custom slug system Prepared support for communicating WordPress urls to OTYS Fix old vacancy redirect not working for some scenarios 2.0.28 Added more information to vacancy list & detail response (otys urls) 2.0.27 Fixed issue with postal code search not working in some scenarios 2.0.26 Added salary min and max field to vacancy detail and vacancy list result 2.0.25 Hotfix vacancies url redirect potential undefined array key 2.0.24 Added auto redirecting old OTYS vacancies url’s to correct detail url page Added the exclude parameter to [otys-vacancies-shortlist] which allows for excluding a vacancy based on uid 2.0.0 Warning: Significant changes have been made, please read the changelog. When updating to version 2.0.0 the application form look & feel (templates) will be reset to the default view. Version 2.0.0 does not use the same application form templates as previous versions. Make sure to let your developer read the DEV Notes. Read changes https://stonly.com/guide/en/update-2-0-0-5398epXxe5/Steps/ Changelog from previous versions is available in the plugin folder changelog.txt