Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons vs LobbyChat

Live chat with your website visitors on WordPress. Provide customer support using the Chatway AI chatbot and live chat app, FAQ, helpdesk, chat buttons including WhatsApp, Facebook Messenger, Instagram & more with a click to chat interface. The AI support agent chatbot picks up support tickets automatically, so human agents can focus on more complex issues. Chatway live chat is an AI chatbot & helpdesk live chat app for communicating better & providing live chat customer support. Customers can engage with your business using the live chat button, while the AI chatbot answers questions faster & automates customer support. ✨ Chatway AI Chatbot with full human control Chatway AI Chatbot helps businesses automate customer support, answer common questions, and assist website visitors 24/7. The AI chatbot learns from the data sources & website content, helping it deliver accurate answers. It can reduce repetitive support work, improve response times, and help your team handle more conversations. At the same time, with full human control. Your team monitors AI support agent chatbot conversations, step in whenever needed, manage how the AI chatbot responds and ensure support quality always matches your customer experience standards. The AI chatbot can also help capture more and support live chat sales questions instantly. 👩‍💻 Why do you need Helpdesk Live Chat for your website? Real-Time Customer Support: Live chat enables instant assistance & higher customer satisfaction. Live chat facilitates quick issue resolution. AI Chatbot Support: Add an AI chatbot to your website to answer common questions instantly, assist visitors 24/7, and reduce repetitive support requests. The AI chatbot learns from the data sources & website content, helping deliver relevant answers while your human agents monitor AI support agent chatbot conversations, step in anytime, and manage how the AI chatbot is used. Lead Generation: Utilize helpdesk live chat, FAQ, chat buttons (WhatsApp, Facebook Messenger, Instagram, and more) as a proactive tool. Initiate conversations, answer inquiries, and guide potential customers, converting their interest into valuable leads through live chat. Customer Feedback and Surveys: Embed helpdesk live chat pop up to gather feedback from your website users. Engage in real-time conversations & collect insights using live chat surveys. Sales Support: Boost WooCommerce sales by integrating live chat & FAQ for personalized customer assistance. Guide users through product selection and offer real-time customer support, enhancing the overall shopping experience. Technical Customer Support: Enhance customer satisfaction by providing live chat support & FAQ for technical queries. Visitor Engagement and Retention: Implement helpdesk live chat & FAQ to engage website visitors. Live Visitors: See who’s currently visiting your website and live chat with them. 🎉 Chatway Live Chat is a powerful live chat WordPress plugin Chatway live chat is a powerful AI chatbot & helpdesk live chat popup plugin. With Chatway live chat, easily integrate AI chatbot, live chat pop up, FAQ functionality & chat buttons like WhatsApp, Instagram, and more into your site, providing real-time assistance to visitors. Chatway live chat is user-friendly live chat plugin that effortlessly bolsters website engagement, offers real-time visitor customer support. 💬 What You Get With Chatway Live Chat Engage your website visitors and customers over live chat pop ups & provide customer support Add an AI chatbot to automate support: Use an AI chatbot to answer common questions instantly, assist visitors 24/7, reduce repetitive customer support work, and provide faster replies. The AI chatbot can learn from the data sources & website content, while your team stays in control and monitors AI support agent chatbot chats, step in anytime, and manage how the AI chatbot is used Show FAQ and reduce customer support live chat tickets Create separate live chat widget design for different websites and chat channels, or brands in one place with separate inboxes and widgets Content and file sharing within chat for improved helpdesk live chat customer support Allow you to monitor chats with support agents See which visitors currently visit your website and initiate live chat with them Add chat pop up buttons like WhatsApp, Instagram, Facebook Messenger, SMS, Telegram, Phone, Line, Email, TikTok, WeChat, Discord, Google Maps, Waze, and custom links Pending messages icon for incoming live chat messages when the Chatway live chat plugin isn’t launched Offer proactive live chat customer assistance Start live chat conversations with customers Assign agents & provide an enriching customer experience to web visitors Personalize your customer’s experience based on their chat history Add tags and custom data to conversations. This feature enables segmentation & personalized customer support for an optimized live chat experience Chat web app, Android & iOS mobile apps to manage live chat support on the go 🪄 Use Chatway Live Chat directly from your WordPress admin panel or as a standalone app Live chat with website visitors directly from the Chatway panel, use the AI chatbot to answer common questions automatically, or use Chatway inside your WordPress admin panel & provide customer support live chat to your website’s visitors. When logged-in visitors start a chat with you, their name, email, and profile picture are automatically synced with Chatway live chat, making it easy to see who you’re chatting with, while the AI chatbot can use the available data sources & website content, to provide faster responses. 👋 Chatway Live Chat & Helpdesk account A free Chatway live chat account will be created for you, the live chat popup script will be added to your website, and a click to chat popup widget will appear on your website. If you logout/remove the plugin, the chat widget will be removed. Use Chatway live chat to support customers manually with human agents, or add an AI support agent chatbot to automatically handle tickets. Stay on the free plan for basic live chat features, or upgrade to the paid plans to unlock unlimited chat history, automation, integrations, multi-seat access, and other premium features. Check out Chatway’s Live Chat pricing ⭐ ❓ Add FAQ to reduce customer support chat tickets Our WordPress live chat plugin includes FAQ to reduce customer support tickets. With the FAQ feature, users can access answers within the live chat popup, addressing common questions without needing support. This customizable FAQ tool helps reduce ticket volume and improve customer satisfaction. By providing relevant information directly in the live chat popup, users resolve their issues faster, making support more efficient 📱 Live Chat Anywhere Using Our Native Mobile Apps for iOS & Android Besides our web live chat app, the Chatway iOS and Android apps allow users to engage with website visitors. This mobile application offers real-time communication, enabling timely responses. Download the app now to stay connected and chat with visitors wherever you are. Download Chatway for iOS 🔗 Download Chatway for Android 🔗 🛒 Deep WooCommerce integration: Access to WooCommerce Visitors’ Cart & Orders data and WooCommerce Store Data Chatway live chat gives you access to visitor and store data directly inside the chat pop up window, making real-time support effortless. Instantly view order history, including purchased items and total order value, without asking for order numbers or switching tabs. See what’s in their cart, including total items and value, guide customers to checkout, recommend products & recover abandoned carts. Share clickable product links, suggest categories, and send active coupon codes, all within the chat popup. 🚀 Add chat buttons like WhatsApp, Messenger, and more With Chatway Live Chat, add chat buttons for WhatsApp, SMS, Instagram DM, Facebook Messenger, Telegram, Line, click-to-call, Email, TikTok, WeChat, Discord, Google Maps, Waze, and even create your own custom chat buttons. For example, add a WhatsApp chat button so users can chat with you through WhatsApp or their favorite chat channel. 💾 Canned responses saved replies for commonly asked questions Enhance your customer support with canned responses saved replies to common queries. This feature allows customer support chat agents to select and send standard responses, ensuring quick and consistent communication. Save time with the canned responses feature. 👩‍💻 Invite your team as agents to Chatway live chat Chatway live chat offers the option to invite teammates as agents or admins, facilitating collaborative customer live chat support. By adding agents, businesses can distribute workloads and ensure seamless customer service. Invite your team to work together effectively and provide excellent live chat customer support to website visitors using Chatway live chat. 🎨 Customize your live chat widget Create a customized live chat widget. Adjust colors, branding, and greetings to seamlessly integrate live chat, ensuring it looks perfect on your website. This personalized touch not only enhances visual appeal but also ensures a cohesive user experience, making live chat an integral and integrated part of your online presence. ✍️ Translate your live chat widget to other languages Translate the live chat widget into multiple languages. Let visitors interact in their preferred language with your click to chat widget. With a multilingual live chat, break down language barriers, providing a more user-friendly platform. Live chat becomes a versatile tool, ensuring that audiences can engage effortlessly, for a better customer support experience. If you use the AI chatbot, it can also automatically answer in any language, helping you deliver support to a global audience. 🧑‍🦱 View who’s currently visiting your website Using Chatway live chat see who’s currently visiting your website, engage a live chat session & provide customer support instantly. 💻 WhatsApp Business, Facebook Messenger & Instagram native integrations Connect your WhatsApp Business (connect existing WhatsApp numbers or new WhatsApp numbers), Facebook Messenger Business page & Instagram for Business to Chatway and receive any message sent through WhatsApp Business, Facebook Messenger live chat & Instagram DMs directly to Chatway live chat. Respond through Chatway live chat and manage all your WhatsApp Business, Facebook Messenger & Instagram DMs conversations in Chatway, streamlining your customer interactions and providing unified live chat. 📧 Email integration Set up a Chatway email address and receive emails to Chatway. Forward emails from your existing email address to Chatway live chat and create live chat tickets incoming emails. Simplify your communication, allowing you to conveniently respond to incoming emails from within Chatway live chat. 🙈 Mailchimp integration with live chat contacts Connect Chatway to MailChimp and sync your live chat contacts to your MailChimp audience. Send live chat contacts to MailChimp with options like double opt in and tags, so all your live chat contacts are synced. 🤖 Smart automations & workflows Create rule-based workflows that automatically respond to visitor actions and chat events. Send replies, route conversations to the right agents, assign chats, add internal notes, update contact details, and trigger follow-ups. Automations help you reduce repetitive work. 🔏 Live Chat Private Notes Agents can write notes and tag other teammates. Enhance team communication, allowing live chat real-time coordination and ensuring a more informed live chat customer support process. 📂 File sharing through live chat Collaborate through live chat file-sharing between agents and website visitors. This dual functionality enhances communication, ensuring swift live chat issue resolution and providing a seamless, interactive experience for both agents and visitors. 💪 Other powerful live chat features Unlimited live chat conversations – chat with all your visitors Unlimited websites – install Chatway live chat on all of your websites. Install Chatway live chat on any platform Post-chat automated surveys – send automated surveys to site visitors after their chat ends with a support team member to gather instant feedback and improve customer experience Email and push notifications – get email and push notifications for new live chat messages. Your visitors will also be notified via email when you answer they messages after leaving your website Collect visitors’ details – show a contact form before/after visitors send a message & collect email, name, phone, address or any custom field Email or download chat transcripts – download or email live chat transcripts to yourself or to your website’s visitors Quick actions – reply to specific messages sent by your visitors, delete or edit message (not available for visitors), and perform other actions while chatting with your visitors Widget and agent availability – set visibility hours for your live chat widget and working hours for your agents Advanced targeting options – show or hide the live chat widget on specific pages or based on the country of the visitor Live chat analytics – helpdesk agents’ activities and live chat conversations insights 🔗 Chatway Live Chat Demo Check out the Chatway live chat widget in action. Its intuitive live chat interface ensures easy navigation. Real-time messaging features highlight the platform’s effectiveness, while customizable options and robust admin controls offer versatility. The clean live chat layout enhance user experience, making it an ideal solution for businesses to boost customer engagement through live chat. Chatway Live Chat Demo website 🔗. 🔒 GDPR & data protection Chatway live chat uses flexible privacy settings aligned with GDPR and other data protection guidelines, doesn’t use cookies, and keeps all data minimal. This gives visitors stronger privacy and helps site owners reduce consent needs and simplify privacy and GDPR compliance. 🤗 Testimonials “Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.” Moshe F. Saraf, Pareto Solutions “Live chat and AI chatbot that work We are extremely satisfied with the live chat solution we use across all our websites – it works perfectly. The real-time translation is especially impressive, allowing us to manage sites in five different countries with ease. The new AI chatbot has made a big difference by helping us answer many inquiries quickly and efficiently. This has freed up valuable time for our customer service team to focus on more complex cases. The combination of live chat and an AI chatbot has truly elevated our customer experience.” Henrik Bennarp, Halle System “Transform Your Customer Engagement with Chatway – A 5-Star Experience! Chatway is a standout live chat plugin for WordPress. It’s lightweight, user-friendly, and enhances customer interactions without slowing down your site. Highly recommend for stellar customer service!” Menny Benady, Benady New Media “Smooth and easy Simple interface and a good way to engage with potential customers.” Matias Yabar-Davila, Coach Social

LobbyChat is a lightweight live-chat shoutbox you can drop into any WordPress page or sidebar with a single shortcode. Built for communities — fan sites, forums, fandoms, classrooms, internal teams — where you want a casual, always-on group chat without bolting on Slack or Discord. What you get Live chat feed with auto-refresh (configurable polling interval — no WebSocket server required) Guest posting — visitors can chat with just a display name, no signup wall Emoji reactions on every message — 👍 ❤️ 😂 🔥 🎉 Link previews for YouTube and any URL with Open Graph tags @mention highlighting — @username gets visually picked out Pinned messages — moderators can pin one important message above the feed Online presence — live count of members, guests, and search-engine bots in the room Moderator role — add a “LobbyChat Moderator” role to any user for pin/delete powers Reporting + auto-hide — 5 reports on a message and it’s hidden automatically Word blocklist for basic profanity filtering Rate limiting built in — separate cooldowns for guests vs members Fullscreen mode + collapse toggle Sound notification for new messages (toggleable per-visitor) Mobile responsive Optional: AI Chat Companion LobbyChat ships with an optional AI bot you can drop into your chat. The bot uses your own API keys — you bring your own Google Gemini key (the free tier works) or OpenAI key. The plugin does not route requests through any third-party server. Bring-your-own-key — Gemini (free tier) or OpenAI (paid) Configurable persona — name, system prompt, custom personality Smart triggers — replies to @mentions always; questions usually; random messages occasionally (all configurable) Hard rate limits — daily and hourly caps protect against runaway API costs Active-hours window — bot only chats during the hours you specify One-click test in the admin to verify the bot can post Privacy & data LobbyChat does not call any third-party server by default. The only network calls are: Fetching link previews when a user shares a URL (request goes from your server to that URL) Calling Google Gemini or OpenAI only if you explicitly enable the AI bot and provide an API key No telemetry, no analytics, no “phone home.” All data lives in your own wp_lobbychat* tables. Try it live See LobbyChat running in production at bejaunty.com/plugins/lobbychat. Roadmap LobbyChat is the free, standalone version. Premium add-ons with gaming-community features — looking-for-group buttons, platform tags, profile-card integration, and richer moderation tools — are in development. Updates and announcements at bejaunty.com. Support development LobbyChat is free and developed in spare time. If it helps your community, you can support development at wise.com/pay/me/asadk372. Every bit is appreciated. ♥ Usage After activating, drop this shortcode into any page, post, or text widget: [lobbychat] Then visit Settings → LobbyChat to configure rate limits, blocklist, and other options. For the AI bot, see Settings → LobbyChat AI Bot. Developer hooks LobbyChat exposes several filters and actions for theme/plugin developers: lobbychat_after_send — action, fires after a message is saved. do_action('lobbychat_after_send', $user_id, $message_id, $row) — the third arg is the database row object. lobbychat_profile_url — filter, override the URL linked from a username (default: WP author archive) lobbychat_allowed_reactions — filter, override the array of allowed reaction emoji lobbychat_report_threshold — filter, change the auto-hide report threshold (default: 5) lobbychat_emoji_set — filter, customize the array of emoji shown in the picker External services This plugin does not connect to any external service by default. Two optional features may, only when explicitly enabled by the site administrator, contact third-party services: 1. Link previews When the link-sharing feature is enabled (Settings → LobbyChat → “Allow link sharing”, which is on by default), and a logged-in user shares a URL in chat, the plugin’s server fetches that URL once to extract Open Graph / Twitter / metadata for a preview card. What is sent: The HTTP request from your server to the URL the user pasted. The request user-agent identifies as LobbyChatBot/1.0 and includes a link back to your site. When: Only at the moment a user posts a message containing a URL. What is received and stored: Title, description, and image URL extracted from the page’s metadata. Stored in the chat message row in your database. Special handling for YouTube URLs: YouTube URLs are first sent to YouTube’s public oEmbed endpoint (https://www.youtube.com/oembed) to retrieve title and author info. YouTube’s Terms of Service and Privacy Policy apply. This feature can be fully disabled by un-checking “Allow link sharing” in plugin settings. 2. Optional AI chat companion When the AI bot is explicitly enabled by the administrator (Settings → LobbyChat AI Bot → “Enable bot”, which is off by default) and the administrator has provided their own API key for one or both of the providers below, chat messages are sent to that provider for the bot to generate replies. Google Gemini API (https://generativelanguage.googleapis.com/) * What it is: Google’s generative AI service, used here to produce conversational chat replies. * What is sent: Up to 6 most recent chat messages (sender display name + message text), the bot’s system prompt, and the administrator’s Gemini API key. * When: Only when the administrator has enabled the bot AND a chat message satisfies the bot’s reply-trigger rules (mention, question, or random chance — all configurable). * Terms and privacy: Google APIs Terms of Service, Gemini API Additional Terms, Google Privacy Policy. OpenAI API (https://api.openai.com/) * What it is: OpenAI’s chat completions API, used here as a fallback when Gemini fails or as the primary if only an OpenAI key is configured. * What is sent: Same as Gemini above (recent messages + system prompt + administrator’s OpenAI API key). * When: Same conditions as Gemini above. * Terms and privacy: OpenAI Terms of Use, OpenAI API Data Usage Policies, OpenAI Privacy Policy. The AI bot is disabled by default and will not contact any external service unless the administrator explicitly enables it and provides an API key. 3. Optional Cloudflare Turnstile spam protection When Turnstile is explicitly enabled by the administrator (Settings → LobbyChat → Spam protection, off by default) and a site key and secret key are provided, the plugin uses Cloudflare’s Turnstile service to verify that the person posting is not a bot. Cloudflare Turnstile (https://challenges.cloudflare.com/) * What it is: Cloudflare’s privacy-focused CAPTCHA alternative, used here to block automated spam before a message is posted. * What is sent: When a user submits a message, the Turnstile token generated in their browser plus the user’s IP address are sent from your server to Cloudflare’s siteverify endpoint, along with your secret key, to confirm the token is valid. The browser-side widget also loads Cloudflare’s api.js script from challenges.cloudflare.com. * When: Only when Turnstile is enabled and a user attempts to post a message (optionally limited to guests only). * Terms and privacy: Cloudflare Website Terms of Use, Cloudflare Privacy Policy. Turnstile is disabled by default and will not contact any external service unless the administrator explicitly enables it and provides their own keys.