Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons vs Liveforce

Live chat with your website visitors on WordPress. Provide customer support using the Chatway AI chatbot and live chat app, FAQ, helpdesk, chat buttons including WhatsApp, Facebook Messenger, Instagram & more with a click to chat interface. The AI support agent chatbot picks up support tickets automatically, so human agents can focus on more complex issues. Chatway live chat is an AI chatbot & helpdesk live chat app for communicating better & providing live chat customer support. Customers can engage with your business using the live chat button, while the AI chatbot answers questions faster & automates customer support. ✨ Chatway AI Chatbot with full human control Chatway AI Chatbot helps businesses automate customer support, answer common questions, and assist website visitors 24/7. The AI chatbot learns from the data sources & website content, helping it deliver accurate answers. It can reduce repetitive support work, improve response times, and help your team handle more conversations. At the same time, with full human control. Your team monitors AI support agent chatbot conversations, step in whenever needed, manage how the AI chatbot responds and ensure support quality always matches your customer experience standards. The AI chatbot can also help capture more and support live chat sales questions instantly. 👩‍💻 Why do you need Helpdesk Live Chat for your website? Real-Time Customer Support: Live chat enables instant assistance & higher customer satisfaction. Live chat facilitates quick issue resolution. AI Chatbot Support: Add an AI chatbot to your website to answer common questions instantly, assist visitors 24/7, and reduce repetitive support requests. The AI chatbot learns from the data sources & website content, helping deliver relevant answers while your human agents monitor AI support agent chatbot conversations, step in anytime, and manage how the AI chatbot is used. Lead Generation: Utilize helpdesk live chat, FAQ, chat buttons (WhatsApp, Facebook Messenger, Instagram, and more) as a proactive tool. Initiate conversations, answer inquiries, and guide potential customers, converting their interest into valuable leads through live chat. Customer Feedback and Surveys: Embed helpdesk live chat pop up to gather feedback from your website users. Engage in real-time conversations & collect insights using live chat surveys. Sales Support: Boost WooCommerce sales by integrating live chat & FAQ for personalized customer assistance. Guide users through product selection and offer real-time customer support, enhancing the overall shopping experience. Technical Customer Support: Enhance customer satisfaction by providing live chat support & FAQ for technical queries. Visitor Engagement and Retention: Implement helpdesk live chat & FAQ to engage website visitors. Live Visitors: See who’s currently visiting your website and live chat with them. 🎉 Chatway Live Chat is a powerful live chat WordPress plugin Chatway live chat is a powerful AI chatbot & helpdesk live chat popup plugin. With Chatway live chat, easily integrate AI chatbot, live chat pop up, FAQ functionality & chat buttons like WhatsApp, Instagram, and more into your site, providing real-time assistance to visitors. Chatway live chat is user-friendly live chat plugin that effortlessly bolsters website engagement, offers real-time visitor customer support. 💬 What You Get With Chatway Live Chat Engage your website visitors and customers over live chat pop ups & provide customer support Add an AI chatbot to automate support: Use an AI chatbot to answer common questions instantly, assist visitors 24/7, reduce repetitive customer support work, and provide faster replies. The AI chatbot can learn from the data sources & website content, while your team stays in control and monitors AI support agent chatbot chats, step in anytime, and manage how the AI chatbot is used Show FAQ and reduce customer support live chat tickets Create separate live chat widget design for different websites and chat channels, or brands in one place with separate inboxes and widgets Content and file sharing within chat for improved helpdesk live chat customer support Allow you to monitor chats with support agents See which visitors currently visit your website and initiate live chat with them Add chat pop up buttons like WhatsApp, Instagram, Facebook Messenger, SMS, Telegram, Phone, Line, Email, TikTok, WeChat, Discord, Google Maps, Waze, and custom links Pending messages icon for incoming live chat messages when the Chatway live chat plugin isn’t launched Offer proactive live chat customer assistance Start live chat conversations with customers Assign agents & provide an enriching customer experience to web visitors Personalize your customer’s experience based on their chat history Add tags and custom data to conversations. This feature enables segmentation & personalized customer support for an optimized live chat experience Chat web app, Android & iOS mobile apps to manage live chat support on the go 🪄 Use Chatway Live Chat directly from your WordPress admin panel or as a standalone app Live chat with website visitors directly from the Chatway panel, use the AI chatbot to answer common questions automatically, or use Chatway inside your WordPress admin panel & provide customer support live chat to your website’s visitors. When logged-in visitors start a chat with you, their name, email, and profile picture are automatically synced with Chatway live chat, making it easy to see who you’re chatting with, while the AI chatbot can use the available data sources & website content, to provide faster responses. 👋 Chatway Live Chat & Helpdesk account A free Chatway live chat account will be created for you, the live chat popup script will be added to your website, and a click to chat popup widget will appear on your website. If you logout/remove the plugin, the chat widget will be removed. Use Chatway live chat to support customers manually with human agents, or add an AI support agent chatbot to automatically handle tickets. Stay on the free plan for basic live chat features, or upgrade to the paid plans to unlock unlimited chat history, automation, integrations, multi-seat access, and other premium features. Check out Chatway’s Live Chat pricing ⭐ ❓ Add FAQ to reduce customer support chat tickets Our WordPress live chat plugin includes FAQ to reduce customer support tickets. With the FAQ feature, users can access answers within the live chat popup, addressing common questions without needing support. This customizable FAQ tool helps reduce ticket volume and improve customer satisfaction. By providing relevant information directly in the live chat popup, users resolve their issues faster, making support more efficient 📱 Live Chat Anywhere Using Our Native Mobile Apps for iOS & Android Besides our web live chat app, the Chatway iOS and Android apps allow users to engage with website visitors. This mobile application offers real-time communication, enabling timely responses. Download the app now to stay connected and chat with visitors wherever you are. Download Chatway for iOS 🔗 Download Chatway for Android 🔗 🛒 Deep WooCommerce integration: Access to WooCommerce Visitors’ Cart & Orders data and WooCommerce Store Data Chatway live chat gives you access to visitor and store data directly inside the chat pop up window, making real-time support effortless. Instantly view order history, including purchased items and total order value, without asking for order numbers or switching tabs. See what’s in their cart, including total items and value, guide customers to checkout, recommend products & recover abandoned carts. Share clickable product links, suggest categories, and send active coupon codes, all within the chat popup. 🚀 Add chat buttons like WhatsApp, Messenger, and more With Chatway Live Chat, add chat buttons for WhatsApp, SMS, Instagram DM, Facebook Messenger, Telegram, Line, click-to-call, Email, TikTok, WeChat, Discord, Google Maps, Waze, and even create your own custom chat buttons. For example, add a WhatsApp chat button so users can chat with you through WhatsApp or their favorite chat channel. 💾 Canned responses saved replies for commonly asked questions Enhance your customer support with canned responses saved replies to common queries. This feature allows customer support chat agents to select and send standard responses, ensuring quick and consistent communication. Save time with the canned responses feature. 👩‍💻 Invite your team as agents to Chatway live chat Chatway live chat offers the option to invite teammates as agents or admins, facilitating collaborative customer live chat support. By adding agents, businesses can distribute workloads and ensure seamless customer service. Invite your team to work together effectively and provide excellent live chat customer support to website visitors using Chatway live chat. 🎨 Customize your live chat widget Create a customized live chat widget. Adjust colors, branding, and greetings to seamlessly integrate live chat, ensuring it looks perfect on your website. This personalized touch not only enhances visual appeal but also ensures a cohesive user experience, making live chat an integral and integrated part of your online presence. ✍️ Translate your live chat widget to other languages Translate the live chat widget into multiple languages. Let visitors interact in their preferred language with your click to chat widget. With a multilingual live chat, break down language barriers, providing a more user-friendly platform. Live chat becomes a versatile tool, ensuring that audiences can engage effortlessly, for a better customer support experience. If you use the AI chatbot, it can also automatically answer in any language, helping you deliver support to a global audience. 🧑‍🦱 View who’s currently visiting your website Using Chatway live chat see who’s currently visiting your website, engage a live chat session & provide customer support instantly. 💻 WhatsApp Business, Facebook Messenger & Instagram native integrations Connect your WhatsApp Business (connect existing WhatsApp numbers or new WhatsApp numbers), Facebook Messenger Business page & Instagram for Business to Chatway and receive any message sent through WhatsApp Business, Facebook Messenger live chat & Instagram DMs directly to Chatway live chat. Respond through Chatway live chat and manage all your WhatsApp Business, Facebook Messenger & Instagram DMs conversations in Chatway, streamlining your customer interactions and providing unified live chat. 📧 Email integration Set up a Chatway email address and receive emails to Chatway. Forward emails from your existing email address to Chatway live chat and create live chat tickets incoming emails. Simplify your communication, allowing you to conveniently respond to incoming emails from within Chatway live chat. 🙈 Mailchimp integration with live chat contacts Connect Chatway to MailChimp and sync your live chat contacts to your MailChimp audience. Send live chat contacts to MailChimp with options like double opt in and tags, so all your live chat contacts are synced. 🤖 Smart automations & workflows Create rule-based workflows that automatically respond to visitor actions and chat events. Send replies, route conversations to the right agents, assign chats, add internal notes, update contact details, and trigger follow-ups. Automations help you reduce repetitive work. 🔏 Live Chat Private Notes Agents can write notes and tag other teammates. Enhance team communication, allowing live chat real-time coordination and ensuring a more informed live chat customer support process. 📂 File sharing through live chat Collaborate through live chat file-sharing between agents and website visitors. This dual functionality enhances communication, ensuring swift live chat issue resolution and providing a seamless, interactive experience for both agents and visitors. 💪 Other powerful live chat features Unlimited live chat conversations – chat with all your visitors Unlimited websites – install Chatway live chat on all of your websites. Install Chatway live chat on any platform Post-chat automated surveys – send automated surveys to site visitors after their chat ends with a support team member to gather instant feedback and improve customer experience Email and push notifications – get email and push notifications for new live chat messages. Your visitors will also be notified via email when you answer they messages after leaving your website Collect visitors’ details – show a contact form before/after visitors send a message & collect email, name, phone, address or any custom field Email or download chat transcripts – download or email live chat transcripts to yourself or to your website’s visitors Quick actions – reply to specific messages sent by your visitors, delete or edit message (not available for visitors), and perform other actions while chatting with your visitors Widget and agent availability – set visibility hours for your live chat widget and working hours for your agents Advanced targeting options – show or hide the live chat widget on specific pages or based on the country of the visitor Live chat analytics – helpdesk agents’ activities and live chat conversations insights 🔗 Chatway Live Chat Demo Check out the Chatway live chat widget in action. Its intuitive live chat interface ensures easy navigation. Real-time messaging features highlight the platform’s effectiveness, while customizable options and robust admin controls offer versatility. The clean live chat layout enhance user experience, making it an ideal solution for businesses to boost customer engagement through live chat. Chatway Live Chat Demo website 🔗. 🔒 GDPR & data protection Chatway live chat uses flexible privacy settings aligned with GDPR and other data protection guidelines, doesn’t use cookies, and keeps all data minimal. This gives visitors stronger privacy and helps site owners reduce consent needs and simplify privacy and GDPR compliance. 🤗 Testimonials “Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.” Moshe F. Saraf, Pareto Solutions “Live chat and AI chatbot that work We are extremely satisfied with the live chat solution we use across all our websites – it works perfectly. The real-time translation is especially impressive, allowing us to manage sites in five different countries with ease. The new AI chatbot has made a big difference by helping us answer many inquiries quickly and efficiently. This has freed up valuable time for our customer service team to focus on more complex cases. The combination of live chat and an AI chatbot has truly elevated our customer experience.” Henrik Bennarp, Halle System “Transform Your Customer Engagement with Chatway – A 5-Star Experience! Chatway is a standout live chat plugin for WordPress. It’s lightweight, user-friendly, and enhances customer interactions without slowing down your site. Highly recommend for stellar customer service!” Menny Benady, Benady New Media “Smooth and easy Simple interface and a good way to engage with potential customers.” Matias Yabar-Davila, Coach Social

What is Liveforce? The Liveforce Plugin is not just an addition to your website; it’s a vital tool for enhancing customer interaction, improving lead management, and driving business growth. By integrating this powerful plugin into your WordPress site, you’re not only upgrading your customer service but also setting the stage for long-term success. Don’t miss out on the opportunity to elevate your online presence, install the Liveforce Plugin today and experience the difference it can make for your business! Why Do You Need the Liveforce Plugin? The Liveforce Plugin is more than just a tool; it’s a comprehensive solution designed to transform how you engage with your website visitors and manage customer interactions. Here’s why you need this plugin: 1. Boost Customer Engagement In today’s fast-paced digital landscape, immediate communication is key. The Liveforce Plugin enables you to connect with visitors through a seamless live chat feature, allowing you to address their questions and concerns in real time. This instant support builds trust and keeps potential customers on your site longer, increasing the likelihood of conversion. 2. Efficient Lead Management Capture leads effortlessly with our intuitive lead capture fields and AI-powered chat capabilities. The plugin allows you to engage visitors in meaningful conversations, gather their information, and nurture those leads right from your website. You’ll never miss an opportunity to convert a visitor into a client. 3. Streamlined Appointment Scheduling With the integrated appointments feature, visitors can book appointments directly from the chat widget. This eliminates back-and-forth emails and allows for easy scheduling, ensuring that your calendar is always filled with qualified leads. Your agents can focus on what matters most—providing exceptional service. Transform Customer Engagement with Liveforce’s All-in-One Live Chat Solution With our easy-to-install WordPress plugin, you’ll be able to interact instantly with visitors and keep communication seamless across multiple channels. Our feature-rich plugin offers you 24/7 live chat lead capture. Leverage AI-powered Q&A with real agent support to streamline customer interactions. Benefit from lead screening, chat transcripts, mobile notifications, and analytics to track performance and insights, all accessible through our intuitive mobile app also on both Android & iOS platforms. Perfect for businesses looking to elevate customer satisfaction, Liveforce’s solution includes a free CRM, multilingual support, calendar integration, and options for mobile and phone transfer, creating a dynamic, responsive, and user-friendly experience that keeps visitors engaged and coming back. Flexible, Performance-Based Pricing; Only Pay for the Leads You Want With Liveforce, you can get real results without the risk of costly, locked-in contracts. Our unique pay-per-lead pricing ensures that you’re only billed for high-quality, valid leads that truly benefit your business, allowing you to see clear ROI with every interaction. Liveforce’s simple pricing structure includes: No monthly platform fees: maximize savings with a straightforward pay-as-you-go approach. 24/7 coverage: keep engagement going day and night, capturing leads whenever your visitors are online. Free CRM: organize and manage all customer interactions with an intuitive, powerful CRM. Flexible terms: pause or cancel anytime without commitments. Experience lead generation tailored to your success with Liveforce, grow at your own pace, on your own terms. Seamless Click-to-Chat and Powerful Call-to-Action Tools for Instant Customer Engagement Effortlessly connect with your visitors through Liveforce’s Click-to-Chat widget, enabling real-time conversations that drive customer engagement. Our chat widget, visible directly on your website, invites visitors to reach out for immediate support, while our Call-to-Action button offers a convenient way for visitors to enter their contact number, so one of our agents can promptly get in touch. With Liveforce, streamline communication and create meaningful connections that keep customers engaged and returning to your site. The Comprehensive Liveforce Communication Ecosystem The Liveforce ecosystem offers a powerful suite of communication tools designed to enhance customer interactions and streamline your operations. Our features include: 24/7 Live Chat: Engage with your visitors in real-time, capturing leads and addressing inquiries instantly. Agent’s Script: Equip your agents with guided responses to ensure consistent and effective communication. AI Knowledge Base: Provide instant answers and resources to common questions, enhancing self-service support. Apps: Access Liveforce functionality on-the-go with our mobile app. Call Transfer: Seamlessly connect customers with the right department for enhanced support. Google Analytics: Gain insights into user behavior and optimize your engagement strategies. Integrations: Connect with your favorite tools and platforms to maximize efficiency. Lead Capture Fields: Easily collect visitor information to grow your leads. RESTful API: Integrate with existing systems for customized solutions. Teams and Tickets: Manage customer inquiries and support requests efficiently. Widgets: Add customizable chat and call options directly to your website. With Liveforce, you get a unified platform that not only facilitates live communication but also enhances lead management, appointments, and deals, ensuring your business operates smoothly and efficiently. External Services The Liveforce WordPress plugin integrates with the Liveforce platform to enable real-time live chat on your website. It relies on external services to provide features such as 24/7 agent support, lead capture, and customer engagement. Liveforce Chat Widget Integration Service: The plugin connects to Liveforce servers to enable live chat functionality. Purpose: This allows visitors to interact with Liveforce agents through the embedded chat widget. Data Sent: Website domain during the initial setup to verify the connection. Visitor chat interactions, including chat content and metadata, are sent to Liveforce servers for real-time communication. Conditions: Data is transmitted only when a user interacts with the chat widget. Plugin Update Check Service: The plugin checks for updates by reaching out to https://plugin-liveforce.s3.us-east-1.amazonaws.com/plugin-update.json. Purpose: To ensure the plugin is up-to-date with the latest features and security patches. Data Sent: A version check request is sent to the server. No user data or website content is transmitted during this request. Conditions: The request is made periodically or when accessing the plugin settings in the WordPress admin dashboard. Account Requirement Service: An active Liveforce account is required to connect the plugin to the Liveforce platform. Purpose: Users must create or link an existing Liveforce account to activate the chat widget. Procedure: When the user installs the plugin, it checks if the website domain is already registered with Liveforce. If connected: The plugin automatically links to the user’s existing profile. If the domain is not found: A welcome message is displayed, highlighting the benefits of Liveforce, including: 24/7 live chat with specialized agents. Centralized management of customer interactions via Liveforce CRM. Enhanced customer satisfaction and increased conversions. Users are invited to book a consultation/demo or contact support for further assistance. This service is provided by “Liveforce”: https://liveforce.ai/terms.html, https://liveforce.ai/privacy.html.