INDIGITALL – Instant Chat, Web Push Notifications vs Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons

Live chat with your WordPress website visitors. Provide customer support using the Chatway AI chatbot and live chat app, FAQ, helpdesk, chat buttons including WhatsApp, Facebook Messenger, Instagram & more with a click to chat interface. The AI support agent chatbot picks up support tickets automatically, so human agents can focus on more complex issues. Chatway live chat is an AI chatbot & helpdesk live chat app for communicating better & providing live chat customer support. Customers can start a chat using the live chat button, while the AI chatbot answers questions, automates customer support, and lets your team step in when needed. ✨ Chatway AI Chatbot with full human control Chatway AI Chatbot helps businesses automate customer support, answer common questions, and assist website visitors 24/7. The AI chatbot learns learns from your data sources and website content, and can access WordPress and WooCommerce data such as pages, posts, products, orders, and cart information. It can reduce repetitive support work, improve response times, and help your team handle more conversations with full human control. Your team monitors AI support agent chatbot conversations, step in whenever needed, manage how the AI chatbot responds and ensure high customer support quality. The AI chatbot will also help with live chat sales questions instantly. 👩‍💻 Why do you need Helpdesk Live Chat for your website? Real-Time Customer Support: Live chat enables instant assistance. Live chat facilitates quick issue resolution AI Chatbot Support: Add an AI chatbot to your website to answer common questions instantly, assist visitors 24/7, and reduce repetitive support requests. The AI chatbot learns from the data sources & website content, helping deliver relevant answers while your human agents monitor AI support agent chatbot conversations, step in anytime, and manage how the AI chatbot is used Lead Generation: Utilize helpdesk live chat, FAQ, chat buttons (WhatsApp, Facebook Messenger, Instagram & more). Initiate conversations & answer inquiries converting interest into leads through live chat Customer Feedback and Surveys: Embed helpdesk live chat pop up to gather feedback. Engage in real-time conversations & collect insights using live chat surveys Sales Support: Boost WooCommerce sales by integrating live chat & FAQ for personalized customer assistance. Offer real-time customer support, enhancing the overall shopping experience Technical Customer Support: Provide live chat support & FAQ for technical queries Visitor Engagement and Retention: Implement helpdesk live chat & FAQ to engage website visitors Live Visitors: See who’s currently visiting your website and live chat with them 🎉 Chatway Live Chat is a powerful live chat WordPress plugin Chatway live chat is a powerful AI chatbot & helpdesk live chat popup plugin. With Chatway live chat, easily integrate AI chatbot, live chat pop up, FAQ functionality & chat buttons like WhatsApp, Instagram, and more into your website. Chatway live chat is live chat plugin that offers real-time visitor sales & customer support. 💬 What You Get With Chatway Live Chat Engage your website visitors and customers over live chat pop ups & provide customer support Add an AI chatbot to automate support: Use an AI chatbot to answer common questions instantly, assist visitors 24/7, reduce repetitive customer support work, and provide faster replies. The AI chatbot can learn from the data sources & website content, while your team stays in control and monitors AI support agent chatbot chats, step in anytime, and manage how the AI chatbot is used Create a public Help Center and knowledge base, add FAQs to your chat widget, and add customer support live chat to your Help Center so visitors can find answers or contact your team Create separate live chat widget design for different websites and chat channels, or brands in one place with separate inboxes and widgets Content and file sharing within chat for improved helpdesk live chat customer support Allow you to monitor chats with support agents See which visitors currently visit your website and initiate live chat with them Add chat pop up buttons like WhatsApp, Instagram, Facebook Messenger, SMS, Telegram, Phone, Line, Email, TikTok, WeChat, Discord, Google Maps, Waze, and custom links Pending messages icon for incoming live chat messages when the Chatway live chat plugin isn’t launched Offer proactive live chat customer assistance Start live chat conversations with customers Assign human agents & AI agents Personalize your customer’s experience based on their chat history Add tags and custom data to conversations. This feature enables segmentation & personalized customer support for an optimized live chat experience Chat web app, Android & iOS mobile apps to manage live chat support on the go 🪄 Use Chatway Live Chat directly from your WordPress admin panel or as a standalone app Live chat with website visitors directly from the Chatway panel, use the AI chatbot to answer common questions automatically, or use Chatway inside your WordPress admin panel & provide customer support live chat. When logged-in visitors start a chat with you, their name, email, and profile picture are automatically synced with Chatway live chat, while the AI chatbot can use the available data sources & website content. 👋 Chatway Live Chat & Helpdesk account A free Chatway live chat account will be created for you, the live chat popup script will be added to your website, and a click to chat popup widget will appear on your website. If you logout/remove the plugin, the chat widget will be removed. Use Chatway live chat to support customers manually with human agents, or add an AI support agent chatbot to automatically handle tickets. Stay on the free plan for basic live chat features, or upgrade to the paid plans to unlock unlimited chat history, automation, integrations, multi-seat access, and other premium features. Check out Chatway’s Live Chat pricing ⭐ ❓ Add FAQ to reduce customer support chat tickets Our WordPress live chat plugin includes FAQ to reduce customer support tickets. With the FAQ feature, users can access answers within the live chat popup, addressing common questions without needing support. This customizable FAQ tool helps reduce ticket volume and improve customer satisfaction. By providing relevant information directly in the live chat popup, users resolve their issues faster, making support more efficient 📱 Live Chat Anywhere Using Our Native Mobile Apps for iOS & Android Besides our web live chat app, the Chatway iOS and Android apps allow users to engage with website visitors. This mobile application offers real-time communication, enabling timely responses. Download the app now to stay connected and chat with visitors wherever you are. Download Chatway for iOS 🔗 Download Chatway for Android 🔗 🛒 Deep WooCommerce integration: Access to WooCommerce Visitors’ Cart & Orders data and WooCommerce Store Data Chatway live chat gives you access to visitor and store data directly inside the chat pop up window. Visitors can track their orders, view order details, and access their cart directly from the chat widget. Instantly view order history, including purchased items and total order value, without asking for order numbers or switching tabs. See what’s in their cart, including total items and value, guide customers to checkout, recommend products & recover abandoned carts. Share clickable product links, suggest categories, and send active coupon codes, all within the chat popup. 🚀 Add chat buttons like WhatsApp, Messenger & more With Chatway Live Chat, add chat buttons for WhatsApp, SMS, Instagram DM, Facebook Messenger, Telegram, Line, click-to-call, Email, TikTok, WeChat, Discord, Google Maps, Waze, and even create your own custom chat buttons. For example, add a WhatsApp chat button so users can chat with you through WhatsApp or their favorite chat channel. 💾 Canned responses saved replies for commonly asked questions Enhance your customer support with canned responses saved replies to common queries. This feature allows customer support chat agents to select and send standard responses. Save time with the canned responses feature. 👩‍💻 Invite your team as agents to Chatway live chat Chatway live chat offers the option to invite teammates as agents or admins, facilitating collaborative customer live chat support. By adding agents, businesses can distribute workloads and ensure seamless customer service. Invite your team to work together effectively and provide excellent live chat customer support to website visitors using Chatway live chat. 🎨 Customize your live chat widget Create a customized live chat widget. Adjust colors, branding, and greetings to seamlessly integrate live chat, ensuring it looks perfect on your website. This personalized touch not only enhances visual appeal but also ensures a cohesive user experience, making live chat an integral and integrated part of your online presence. ✍️ Translate your live chat widget to other languages Translate the live chat widget into multiple languages. Let visitors interact in their preferred language with your click to chat widget. With a multilingual live chat, break down language barriers, providing a more user-friendly platform. Live chat becomes a versatile tool, ensuring that audiences can engage effortlessly, for a better customer support experience. If you use the AI chatbot, it automatically answers in any language, helping you deliver support to a global audience. 🧑‍🦱 View who’s currently visiting your website Using Chatway live chat see who’s currently visiting your website, engage a live chat session & provide customer support instantly. 💻 WhatsApp Business, Facebook Messenger & Instagram native integrations Connect your WhatsApp Business (connect existing WhatsApp numbers or new WhatsApp numbers), Facebook Messenger Business page & Instagram for Business to Chatway and receive any message sent through WhatsApp Business, Facebook Messenger live chat & Instagram DMs directly to Chatway live chat. Respond through Chatway live chat and manage all your WhatsApp Business, Facebook Messenger & Instagram DMs conversations in Chatway, streamlining your customer interactions and providing unified live chat. 📧 Email integration Set up a Chatway email address and receive emails to Chatway. Forward emails from your existing email address to Chatway live chat and create live chat tickets incoming emails. Simplify your communication, allowing you to conveniently respond to incoming emails from within Chatway live chat. 👾 Chatway API & Webhooks Developers can use the Chatway API & Webhooks to connect Chatway live chat, AI chatbot, contacts, conversations, and customer support workflows with their own apps, websites, CRMs, and internal tools. Use the API to build custom live chat integrations, sync chatbot and customer data, automate support processes, and extend Chatway for your business needs. Explore Chatway API docs 🔗 🙈 Mailchimp integration with live chat contacts Connect Chatway to MailChimp and sync your live chat contacts to your MailChimp audience. Send live chat contacts to MailChimp with options like double opt in and tags, so all your live chat contacts are synced. 🤖 Smart automations & workflows Create rule-based workflows that automatically respond to visitor actions and chat events. Send replies, route conversations to the right agents, assign chats, add internal notes, update contact details, and trigger follow-ups. Automations help you reduce repetitive work. 🔏 Live Chat Private Notes Write notes and tag other teammates. Enhance team communication, allowing live chat real-time coordination and ensuring a more informed live chat customer support process. 📂 File sharing through live chat Collaborate through live chat file-sharing between agents and website visitors. This functionality enhances communication, ensuring swift live chat issue resolution and providing a seamless experience for both agents & visitors. 💪 Other powerful live chat features Unlimited live chat conversations – chat with your visitors Unlimited websites – install Chatway live chat on all of your websites. Install Chatway live chat on any platform Post-chat automated surveys – send automated surveys to site visitors after their chat ends with a support team member to gather instant feedback Email and push notifications – get email and push notifications for new live chat messages. Your visitors will also be notified via email Collect visitors’ details – show a contact form before/after visitors send a message & collect email, name, phone, address or any custom field Email or download chat transcripts – download or email live chat transcripts to yourself or to your website’s visitors Quick actions – reply to specific messages sent by your visitors, delete or edit message (not available for visitors), and perform other actions while chatting with your visitors Widget and agent availability – set visibility hours for your live chat widget and working hours for your agents Advanced targeting options – show or hide the live chat widget on specific pages or based on the country of the visitor Live chat analytics – helpdesk agents’ activities and live chat conversations insights 🔗 Chatway Live Chat Demo Check out the Chatway live chat widget in action. Its intuitive live chat interface ensures easy navigation. Real-time messaging features highlight the platform’s effectiveness, while customizable options and robust admin controls offer versatility. The clean live chat layout enhance user experience, making it an ideal solution for businesses to boost customer engagement through live chat. Chatway Live Chat Demo website 🔗. 🔒 GDPR & data protection Chatway live chat uses flexible privacy settings aligned with GDPR and other data protection guidelines, doesn’t use cookies, and keeps all data minimal. This gives visitors stronger privacy and helps site owners reduce consent needs and simplify privacy and GDPR compliance. 🤗 Testimonials “Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.” Moshe F. Saraf, Pareto Solutions “Live chat and AI chatbot that work We are extremely satisfied with the live chat solution we use across all our websites – it works perfectly. The real-time translation is especially impressive, allowing us to manage sites in five different countries with ease. The new AI chatbot has made a big difference by helping us answer many inquiries quickly and efficiently. This has freed up valuable time for our customer service team to focus on more complex cases. The combination of live chat and an AI chatbot has truly elevated our customer experience.” Henrik Bennarp, Halle System “Transform Your Customer Engagement with Chatway – A 5-Star Experience! Chatway is a standout live chat plugin for WordPress. It’s lightweight, user-friendly, and enhances customer interactions without slowing down your site. Highly recommend for stellar customer service!” Menny Benady, Benady New Media

Two solutions in one plugin: Communicate with your website visitors through: ✅ Instant Messaging Chat – Click to Chat ✅ Push notifications This plugin helps you add a chat floating button to your website and send push notifications to subscribers based on location or interactions. Use it to communicate with visitors and manage engagement from your WordPress admin. About es | Documentation What you can do with indigitall plugin 1.- INSTANT CHAT ⭐ 1.1 Insert a Instant Chat floating button on your website ⭐ 1.2 Set your ‘web Chat’ number and let your visitors contact you easily: 📱 On mobile, launch web Chat Mobile app 💻 On desktop, launch web Chat Desktop app or web Chat Web, 🤳 show QR Code to scan from phone ⭐ 1.3 We love freedom and flexibility. Set up and customize your Instant Chat: 🤩 Decide the web position for the chat floating button 🤩 Choose a color and we customize the entire visual theme of the widget. New! Upload your own brand image 🤩 Define your core message writing the text for the bubble and welcome message on the chat and header 🤩 Customize delay time selecting exactly when you want your new Instant Chat logo and chat window to display on the screen ⭐ 1.4 Analytics Integration: Automatically send events to Google Analytics, Google Tag Manager and Facebook Pixel when the user opens web Chat. Google Analytics 4 integration with the recommended “indigitall_lead” event. You can also create your own custom events or add event parameters. ⭐ 1.5 Fast & Light: We only load what is needed. indigitall is lightweight. 2.- PUSH NOTIFICATIONS Segment and send customized and automated messages according to location, behavior and profile. ⭐ 2.1 Send welcome message to new web visitors creating friendly user experiences and community feeling ⭐ 2.2 Segment your messages by geotargeting improving your business results ⭐ 2.3 Create call-to-action messages: Use custom CTAs to encourage visitors with customized offers and discounts including retargeting actions with reminder and promotional messages to recover abandoned carts ⭐ 2.4 Support customers and help them in the sales process with the product update information ⭐ 2.5 Keep in touch with your users building loyal relationships with them ⌁ FEATURES 👏 Automatic Notifications – Send web push notifications to customers every time you publish a new update, or you have a new offer. Or set up a reminder that gets automatically sent to them if they haven’t visited for a few days. Targeting Segments – Send notifications to specific customers based on language, section, number of times they’ve visited your web, or even set up your own user attributes that you can target. Supports Chrome (Desktop & Android), Safari (Mac OS X), Microsoft Edge (Desktop & Android), Opera (Desktop & Android), Firefox (Desktop & Android) and Samsung Browser (Android). Real Time Analytics – See your notifications being delivered in real time and set up events for Google Analytics. A/B Testing – Try out different messages to a smaller set of your visitors to figure out which messages are more effective and then send the more effective message to the rest of your visitors! Scheduled Notifications – Schedule notifications to be delivered in the future. Rich Media and personalized message – Connect to our console and use the full potential of our push technology. Include images, video and animated GIF within your messages. Premium add-on Extend the plugin with additional features: CREATE SEVERAL AGENTS: The Premium add-on allows you to add multiple phone numbers and monitor their availability. If none of your agents are available, users can see when to expect an answer. AVOID OVERLOADING: Reduce response delays by distributing chats among available agents. ⌁ HAVE YOUR SAY! 🤟 Please let us know all your comments and rate us with ⭐⭐⭐⭐⭐. Help us with the translation in your language Keep an eye on the indigitall blog with all news and latest marketing trends Discover our solutions and how to use them easily External services This plugin relies on external services provided by INDIGITALL to deliver Web Push notification and analytics functionality. Below is a detailed description of each service, what data is sent, when it’s sent, and links to the relevant terms of service and privacy policies. 1. INDIGITALL API Services Service Provider: INDIGITALL Service Website: https://indigitall.com 1.1 Main API (api.indigitall.com) Purpose: User authentication, account management, and campaign management for Web Push notifications. When it’s used: When you log in to the plugin, create an account, or manage notification campaigns from the WordPress admin panel. Data sent: Email address and password (for authentication) User domain preference Campaign data (title, message, target audience) Application configuration settings 1.2 Device API (device-api.indigitall.com) Purpose: Device registration and management for Web Push notifications. When it’s used: When a visitor to your website subscribes to push notifications. Data sent: Device ID (unique identifier generated by the browser) Browser information Push subscription endpoint User preferences (e.g., notification topics) Location data (only if the user grants permission) 1.3 In-App API (inapp-api.indigitall.com) Purpose: Delivery of in-app messages and content to website visitors. When it’s used: When displaying personalized messages or content to users who have subscribed. Data sent: Device ID Application key User interaction events 1.4 Inbox API (inbox-api.indigitall.com) Purpose: Message inbox functionality for storing and retrieving notification history. When it’s used: When users access their notification history. Data sent: Device ID Application key Message read/unread status 1.5 Analytics API (wpdata.indigitall.com) Purpose: Collect anonymous usage statistics to improve the plugin. When it’s used: During plugin activation, deactivation, and certain configuration changes. Data sent: WordPress version PHP version Plugin version Site URL (anonymized) Anonymous usage events (e.g., “plugin activated”, “settings changed”) 2. Web Chat Service Purpose: Provides WhatsApp integration for live chat functionality. When it’s used: When visitors click the WhatsApp chat button on your website. Data sent: This feature redirects users to WhatsApp with your configured phone number. No data is sent to INDIGITALL servers. All communication occurs directly through WhatsApp. Note: WhatsApp integration is subject to WhatsApp’s Terms of Service and WhatsApp’s Privacy Policy. 3. Third-Party IP Geolocation Service Service: ipinfo.io Purpose: Determine the visitor’s country for analytics purposes. When it’s used: During certain administrative operations to identify the user’s location. Data sent: IP address Terms of Service: https://ipinfo.io/terms-of-service Privacy Policy: https://ipinfo.io/privacy-policy Note on Privacy: All INDIGITALL services comply with GDPR and data protection regulations. For detailed information about data handling and privacy practices, please visit https://indigitall.com/en/privacy-policy/ or contact [email protected]. JavaScript Components in Distribution This plugin includes JavaScript files from external and proprietary sources. Details for each distributed file are documented below: 1. INDIGITALL Service Components — serviceware (sdk.min.js and worker.min.js) Purpose: These files are the client-side runtime of the INDIGITALL Web Push notification service. They handle device registration, push subscription management, and notification delivery by connecting to the external INDIGITALL platform. Distributed files: public/views/webPush/js/sdk.min.js and public/views/webPush/js/worker.min.js Documentation: https://documentation.indigitall.com/reference/sdk-setup Source availability: These are runtime components of the INDIGITALL SaaS platform (serviceware). They connect to and operate through the external INDIGITALL push notification service, similar to how other serviceware plugins (e.g., Disqus, YouTube embeds) include client-side runtime files from their respective platforms. The source code is maintained internally by INDIGITALL as part of their commercial service infrastructure. License: Proprietary — provided by INDIGITALL as part of their SaaS service 2. External Open-Source Component (qrcode-v2.js) Distributed file: includes/qr-code/qrcode-v2.js Purpose: Generates QR codes for the WhatsApp Web integration feature, allowing desktop users to scan and open WhatsApp on their mobile devices. Human-readable code: The distributed file is included in readable (non-minified) form. Source Code Repository: https://github.com/davidshimjs/qrcodejs License: MIT License Note: This is a well-known open-source library for QR code generation. Note: All distributed files are reviewed and updated as part of plugin releases.