Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons vs Futy.io Leadbots

Live chat with your website visitors on WordPress. Provide customer support using the Chatway AI chatbot and live chat app, FAQ, helpdesk, chat buttons including WhatsApp, Facebook Messenger, Instagram & more with a click to chat interface. The AI support agent chatbot picks up support tickets automatically, so human agents can focus on more complex issues. Chatway live chat is an AI chatbot & helpdesk live chat app for communicating better & providing live chat customer support. Customers can engage with your business using the live chat button, while the AI chatbot answers questions faster & automates customer support. ✨ Chatway AI Chatbot with full human control Chatway AI Chatbot helps businesses automate customer support, answer common questions, and assist website visitors 24/7. The AI chatbot learns from the data sources & website content, helping it deliver accurate answers. It can reduce repetitive support work, improve response times, and help your team handle more conversations. At the same time, with full human control. Your team monitors AI support agent chatbot conversations, step in whenever needed, manage how the AI chatbot responds and ensure support quality always matches your customer experience standards. The AI chatbot can also help capture more and support live chat sales questions instantly. 👩‍💻 Why do you need Helpdesk Live Chat for your website? Real-Time Customer Support: Live chat enables instant assistance & higher customer satisfaction. Live chat facilitates quick issue resolution. AI Chatbot Support: Add an AI chatbot to your website to answer common questions instantly, assist visitors 24/7, and reduce repetitive support requests. The AI chatbot learns from the data sources & website content, helping deliver relevant answers while your human agents monitor AI support agent chatbot conversations, step in anytime, and manage how the AI chatbot is used. Lead Generation: Utilize helpdesk live chat, FAQ, chat buttons (WhatsApp, Facebook Messenger, Instagram, and more) as a proactive tool. Initiate conversations, answer inquiries, and guide potential customers, converting their interest into valuable leads through live chat. Customer Feedback and Surveys: Embed helpdesk live chat pop up to gather feedback from your website users. Engage in real-time conversations & collect insights using live chat surveys. Sales Support: Boost WooCommerce sales by integrating live chat & FAQ for personalized customer assistance. Guide users through product selection and offer real-time customer support, enhancing the overall shopping experience. Technical Customer Support: Enhance customer satisfaction by providing live chat support & FAQ for technical queries. Visitor Engagement and Retention: Implement helpdesk live chat & FAQ to engage website visitors. Live Visitors: See who’s currently visiting your website and live chat with them. 🎉 Chatway Live Chat is a powerful live chat WordPress plugin Chatway live chat is a powerful AI chatbot & helpdesk live chat popup plugin. With Chatway live chat, easily integrate AI chatbot, live chat pop up, FAQ functionality & chat buttons like WhatsApp, Instagram, and more into your site, providing real-time assistance to visitors. Chatway live chat is user-friendly live chat plugin that effortlessly bolsters website engagement, offers real-time visitor customer support. 💬 What You Get With Chatway Live Chat Engage your website visitors and customers over live chat pop ups & provide customer support Add an AI chatbot to automate support: Use an AI chatbot to answer common questions instantly, assist visitors 24/7, reduce repetitive customer support work, and provide faster replies. The AI chatbot can learn from the data sources & website content, while your team stays in control and monitors AI support agent chatbot chats, step in anytime, and manage how the AI chatbot is used Show FAQ and reduce customer support live chat tickets Create separate live chat widget design for different websites and chat channels, or brands in one place with separate inboxes and widgets Content and file sharing within chat for improved helpdesk live chat customer support Allow you to monitor chats with support agents See which visitors currently visit your website and initiate live chat with them Add chat pop up buttons like WhatsApp, Instagram, Facebook Messenger, SMS, Telegram, Phone, Line, Email, TikTok, WeChat, Discord, Google Maps, Waze, and custom links Pending messages icon for incoming live chat messages when the Chatway live chat plugin isn’t launched Offer proactive live chat customer assistance Start live chat conversations with customers Assign agents & provide an enriching customer experience to web visitors Personalize your customer’s experience based on their chat history Add tags and custom data to conversations. This feature enables segmentation & personalized customer support for an optimized live chat experience Chat web app, Android & iOS mobile apps to manage live chat support on the go 🪄 Use Chatway Live Chat directly from your WordPress admin panel or as a standalone app Live chat with website visitors directly from the Chatway panel, use the AI chatbot to answer common questions automatically, or use Chatway inside your WordPress admin panel & provide customer support live chat to your website’s visitors. When logged-in visitors start a chat with you, their name, email, and profile picture are automatically synced with Chatway live chat, making it easy to see who you’re chatting with, while the AI chatbot can use the available data sources & website content, to provide faster responses. 👋 Chatway Live Chat & Helpdesk account A free Chatway live chat account will be created for you, the live chat popup script will be added to your website, and a click to chat popup widget will appear on your website. If you logout/remove the plugin, the chat widget will be removed. Use Chatway live chat to support customers manually with human agents, or add an AI support agent chatbot to automatically handle tickets. Stay on the free plan for basic live chat features, or upgrade to the paid plans to unlock unlimited chat history, automation, integrations, multi-seat access, and other premium features. Check out Chatway’s Live Chat pricing ⭐ ❓ Add FAQ to reduce customer support chat tickets Our WordPress live chat plugin includes FAQ to reduce customer support tickets. With the FAQ feature, users can access answers within the live chat popup, addressing common questions without needing support. This customizable FAQ tool helps reduce ticket volume and improve customer satisfaction. By providing relevant information directly in the live chat popup, users resolve their issues faster, making support more efficient 📱 Live Chat Anywhere Using Our Native Mobile Apps for iOS & Android Besides our web live chat app, the Chatway iOS and Android apps allow users to engage with website visitors. This mobile application offers real-time communication, enabling timely responses. Download the app now to stay connected and chat with visitors wherever you are. Download Chatway for iOS 🔗 Download Chatway for Android 🔗 🛒 Deep WooCommerce integration: Access to WooCommerce Visitors’ Cart & Orders data and WooCommerce Store Data Chatway live chat gives you access to visitor and store data directly inside the chat pop up window, making real-time support effortless. Instantly view order history, including purchased items and total order value, without asking for order numbers or switching tabs. See what’s in their cart, including total items and value, guide customers to checkout, recommend products & recover abandoned carts. Share clickable product links, suggest categories, and send active coupon codes, all within the chat popup. 🚀 Add chat buttons like WhatsApp, Messenger, and more With Chatway Live Chat, add chat buttons for WhatsApp, SMS, Instagram DM, Facebook Messenger, Telegram, Line, click-to-call, Email, TikTok, WeChat, Discord, Google Maps, Waze, and even create your own custom chat buttons. For example, add a WhatsApp chat button so users can chat with you through WhatsApp or their favorite chat channel. 💾 Canned responses saved replies for commonly asked questions Enhance your customer support with canned responses saved replies to common queries. This feature allows customer support chat agents to select and send standard responses, ensuring quick and consistent communication. Save time with the canned responses feature. 👩‍💻 Invite your team as agents to Chatway live chat Chatway live chat offers the option to invite teammates as agents or admins, facilitating collaborative customer live chat support. By adding agents, businesses can distribute workloads and ensure seamless customer service. Invite your team to work together effectively and provide excellent live chat customer support to website visitors using Chatway live chat. 🎨 Customize your live chat widget Create a customized live chat widget. Adjust colors, branding, and greetings to seamlessly integrate live chat, ensuring it looks perfect on your website. This personalized touch not only enhances visual appeal but also ensures a cohesive user experience, making live chat an integral and integrated part of your online presence. ✍️ Translate your live chat widget to other languages Translate the live chat widget into multiple languages. Let visitors interact in their preferred language with your click to chat widget. With a multilingual live chat, break down language barriers, providing a more user-friendly platform. Live chat becomes a versatile tool, ensuring that audiences can engage effortlessly, for a better customer support experience. If you use the AI chatbot, it can also automatically answer in any language, helping you deliver support to a global audience. 🧑‍🦱 View who’s currently visiting your website Using Chatway live chat see who’s currently visiting your website, engage a live chat session & provide customer support instantly. 💻 WhatsApp Business, Facebook Messenger & Instagram native integrations Connect your WhatsApp Business (connect existing WhatsApp numbers or new WhatsApp numbers), Facebook Messenger Business page & Instagram for Business to Chatway and receive any message sent through WhatsApp Business, Facebook Messenger live chat & Instagram DMs directly to Chatway live chat. Respond through Chatway live chat and manage all your WhatsApp Business, Facebook Messenger & Instagram DMs conversations in Chatway, streamlining your customer interactions and providing unified live chat. 📧 Email integration Set up a Chatway email address and receive emails to Chatway. Forward emails from your existing email address to Chatway live chat and create live chat tickets incoming emails. Simplify your communication, allowing you to conveniently respond to incoming emails from within Chatway live chat. 🙈 Mailchimp integration with live chat contacts Connect Chatway to MailChimp and sync your live chat contacts to your MailChimp audience. Send live chat contacts to MailChimp with options like double opt in and tags, so all your live chat contacts are synced. 🤖 Smart automations & workflows Create rule-based workflows that automatically respond to visitor actions and chat events. Send replies, route conversations to the right agents, assign chats, add internal notes, update contact details, and trigger follow-ups. Automations help you reduce repetitive work. 🔏 Live Chat Private Notes Agents can write notes and tag other teammates. Enhance team communication, allowing live chat real-time coordination and ensuring a more informed live chat customer support process. 📂 File sharing through live chat Collaborate through live chat file-sharing between agents and website visitors. This dual functionality enhances communication, ensuring swift live chat issue resolution and providing a seamless, interactive experience for both agents and visitors. 💪 Other powerful live chat features Unlimited live chat conversations – chat with all your visitors Unlimited websites – install Chatway live chat on all of your websites. Install Chatway live chat on any platform Post-chat automated surveys – send automated surveys to site visitors after their chat ends with a support team member to gather instant feedback and improve customer experience Email and push notifications – get email and push notifications for new live chat messages. Your visitors will also be notified via email when you answer they messages after leaving your website Collect visitors’ details – show a contact form before/after visitors send a message & collect email, name, phone, address or any custom field Email or download chat transcripts – download or email live chat transcripts to yourself or to your website’s visitors Quick actions – reply to specific messages sent by your visitors, delete or edit message (not available for visitors), and perform other actions while chatting with your visitors Widget and agent availability – set visibility hours for your live chat widget and working hours for your agents Advanced targeting options – show or hide the live chat widget on specific pages or based on the country of the visitor Live chat analytics – helpdesk agents’ activities and live chat conversations insights 🔗 Chatway Live Chat Demo Check out the Chatway live chat widget in action. Its intuitive live chat interface ensures easy navigation. Real-time messaging features highlight the platform’s effectiveness, while customizable options and robust admin controls offer versatility. The clean live chat layout enhance user experience, making it an ideal solution for businesses to boost customer engagement through live chat. Chatway Live Chat Demo website 🔗. 🔒 GDPR & data protection Chatway live chat uses flexible privacy settings aligned with GDPR and other data protection guidelines, doesn’t use cookies, and keeps all data minimal. This gives visitors stronger privacy and helps site owners reduce consent needs and simplify privacy and GDPR compliance. 🤗 Testimonials “Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.” Moshe F. Saraf, Pareto Solutions “Live chat and AI chatbot that work We are extremely satisfied with the live chat solution we use across all our websites – it works perfectly. The real-time translation is especially impressive, allowing us to manage sites in five different countries with ease. The new AI chatbot has made a big difference by helping us answer many inquiries quickly and efficiently. This has freed up valuable time for our customer service team to focus on more complex cases. The combination of live chat and an AI chatbot has truly elevated our customer experience.” Henrik Bennarp, Halle System “Transform Your Customer Engagement with Chatway – A 5-Star Experience! Chatway is a standout live chat plugin for WordPress. It’s lightweight, user-friendly, and enhances customer interactions without slowing down your site. Highly recommend for stellar customer service!” Menny Benady, Benady New Media “Smooth and easy Simple interface and a good way to engage with potential customers.” Matias Yabar-Davila, Coach Social

Get more customers from your website by easily converting your visitors into Leads, including via WhatsApp, E-mail and Telephone. Futy’s Leadbots give your visitors a pleasant customer experience. Visitors can easily ask a question, schedule an appointment or request a quote. All Futy bots and widgets are installed on any website within 5 minutes. On average, the number of contact requests via your website increases by 300%. Register for free | View website | Documentation | Pricing WhatsApp chat widget With the WhatsApp chat widget, your visitors can easily send messages via WhatsApp from your website. It is easy to connect with the free WhatsApp Business app. For the visitor it is a pleasant customer experience, being able to ask a question easily via WhatsApp. As a company, it is a great way to receive more contact requests via the website. The advantage of WhatsApp is that you do not have to react as quickly as with a Live chat. This makes it easier to combine with daily activities. Link a landline number to WhatsApp. Leadbot The Futy Leadbot helps visitors interactively make the right call to action on your website. Mainly based on answer buttons. You could also call it a digital account manager. He helps with requesting a quote, making an appointment or referring to the correct page or information. The low-threshold contact also offers possibilities to speak to an employee, e.g. via WhatsApp, E-mail or Telephone. What do you prefer that a visitor does on your website? Let a Leadbot help! Contact options in the Leadbot These are popular contact options for the Leadbot on your website: Contact via WhatsApp, E-mail and Telephone Leave a callback request Contact forms Plan an appointment Request quote Link to conversion pages Schedule a video call Dynamic forms FAQ’s Why do you need a WhatsApp chat widget on your website? With a Free WhatsApp chat widget on your website, visitors can easily send you a message via WhatsApp. This is a very accessible way to get more value from your website. It is a great customer experience for the visitors. Because they can easily ask a question via WhatsApp. As a company, it is a great way to receive more contact requests via the website. Benefits Accessible way of contact You don’t need to react in such a hurry as with a Live Chat Free WhatsApp Business with a (landline) telephone number Welcome your visitors personally to your website 24/7 More leads through the website Plug & play Design your own WhatsApp chat widget With the perfect design, you welcome visitors to your website professionally 24/7. The Leadbot and widget can be fully customized with your own colors, logo and other details. Use different variants on your website Use a different Leadbot variant for each scenario on the website. E.g. per page, per device, per campaign, outside opening hours, etc. Variants with different buttons and contact persons. This is easy to set in the dashboard. Features Set your own photo and colors See which page your visitor is on Set triggers Set variants per page, device and time Automatic greeting: good morning / good afternoon Design emails in your own corporate identity Pricing We have a forever free account that you can use unlimited. We also have a paid plan starting from 12,50 euros per month. View our pricing page for all plans and features. Integrations Integrate with Calendly Integrate with Google Analytics Integrate with Google Tag Manager Integrate with WhatsApp Business Integrate with your Inbox Integrate with your CRM How does it work? There is a forever free version that you can make unlimited use of. You can try all paid plans for free for 14 days. No payment details are required and we give support for the installation. We guarantee more Leads through your website. The unique design of the Futy WhatsApp chat widget The Futy WhatsApp chat widget is the most used WhatsApp chat on websites in the Netherlands. We are often praised for its professional and modern design. For many companies this is an important reason to place our WhatsApp chat on their website. In addition to allowing visitors to chat via WhatsApp, we have also built in an email functionality in the chat widget. This makes our free WhatsApp chat widget unique. For example, our WhatsApp widget can also be used by website visitors who do not (want to) use WhatsApp. Make the WhatsApp chat on your website as personal as possible In addition to the e-mail functionality, the Futy WhatsApp chat widget has a number of unique features. For example, the greeting in the WhatsApp chat on your website automatically changes from good morning to good afternoon and good evening. How great is that !? You can also upload your own photo or logo and set the name of the company or contact person. This makes customer contact even more personal via the free WhatsApp chat widget WordPresst on your website. In addition, it is also possible to set a trigger. This allows you to open the WhatsApp chat window automatically after x number of seconds. Connect the WhatsApp chat widget with Google Analytics What is the true value of a WhatsApp chat on your website? We would like to make this completely transparent for you! That is why we have developed an automatic Google Analytics integration. This allows you to keep track of exactly how many visitors contact us via the WhatsApp chat on your website. Just like how often the chat widget is opened, and on which pages. Chat via the free WhatsApp Business app The free WhatsApp chat widget on your website is easy to connect with the free WhatsApp Business app. This makes it possible to activate WhatsApp with a landline phone number. You can also send auto replies or set an out-of-office message. You can even save frequently used answers under a shortcut as a WhatsApp answer template. It is also possible to activate a virtual phone number for WhatsApp. WhatsApp chatbot The WhatsApp chatbot helps visitors interactively make the right call to action on your website. Mainly based on answer buttons. This allows WhatsApp forms to be formatted and transferred to WhatsApp. In addition, a WhatsApp chatbot can also help visitors with requesting a quote, making an appointment or referring to the correct page or information. It also offers low-threshold contact options to speak to an employee, e.g. via WhatsApp, E-mail or Telephone. What do you prefer that a visitor does on your website? Let a WhatsApp chat bot help! What is the advantage of a WhatsApp chat bot on your website? The power of a WhatsApp chat bot on your website is that it is continuously displayed on your website. This means that a CTA button (Call-to-Action) is always shown to the visitor. By always leaving the button on screen, you increase the chance that he will press the button. This makes it easy to increase sales via your website! A WhatsApp chat bot is also available 24/7. He also speaks to your visitors outside opening hours. With a WhatsApp chat bot you can speak to several visitors at the same time. Ultimately, you can always have WhatsApp contact taken over by an employee. Get page information about where the visitor is, via WhatsApp When the WhatsApp chat bot or widget is taken over by an employee, page information can be sent within the WhatsApp message. So you can immediately see from which page the WhatsApp message is sent, and therefore about which product or service the question is about. This is an advanced functionality that only Futy’s WhatsApp chat widget offers! Find out how to activate WhatsApp Business on Desktop. Dashboard Watch a short introduction video to see the user-friendly dashboard from Futy: Privacy Policy and Terms and Conditions We respect your privacy and only process your personal data for the purpose for which you have provided them. To read more on this subject please check out our Privacy Policy. Our global Terms and Conditions apply on this plugin.