Joinchat – Enhanced "click to chat" vs Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons

Live chat with your website visitors on WordPress. Provide customer support using the Chatway AI chatbot and live chat app, FAQ, helpdesk, chat buttons including WhatsApp, Facebook Messenger, Instagram & more with a click to chat interface. The AI support agent chatbot picks up support tickets automatically, so human agents can focus on more complex issues. Chatway live chat is an AI chatbot & helpdesk live chat app for communicating better & providing live chat customer support. Customers can engage with your business using the live chat button, while the AI chatbot answers questions faster & automates customer support. ✨ Chatway AI Chatbot with full human control Chatway AI Chatbot helps businesses automate customer support, answer common questions, and assist website visitors 24/7. The AI chatbot learns from the data sources & website content, helping it deliver accurate answers. It can reduce repetitive support work, improve response times, and help your team handle more conversations. At the same time, with full human control. Your team monitors AI support agent chatbot conversations, step in whenever needed, manage how the AI chatbot responds and ensure support quality always matches your customer experience standards. The AI chatbot can also help capture more and support live chat sales questions instantly. 👩‍💻 Why do you need Helpdesk Live Chat for your website? Real-Time Customer Support: Live chat enables instant assistance & higher customer satisfaction. Live chat facilitates quick issue resolution. AI Chatbot Support: Add an AI chatbot to your website to answer common questions instantly, assist visitors 24/7, and reduce repetitive support requests. The AI chatbot learns from the data sources & website content, helping deliver relevant answers while your human agents monitor AI support agent chatbot conversations, step in anytime, and manage how the AI chatbot is used. Lead Generation: Utilize helpdesk live chat, FAQ, chat buttons (WhatsApp, Facebook Messenger, Instagram, and more) as a proactive tool. Initiate conversations, answer inquiries, and guide potential customers, converting their interest into valuable leads through live chat. Customer Feedback and Surveys: Embed helpdesk live chat pop up to gather feedback from your website users. Engage in real-time conversations & collect insights using live chat surveys. Sales Support: Boost WooCommerce sales by integrating live chat & FAQ for personalized customer assistance. Guide users through product selection and offer real-time customer support, enhancing the overall shopping experience. Technical Customer Support: Enhance customer satisfaction by providing live chat support & FAQ for technical queries. Visitor Engagement and Retention: Implement helpdesk live chat & FAQ to engage website visitors. Live Visitors: See who’s currently visiting your website and live chat with them. 🎉 Chatway Live Chat is a powerful live chat WordPress plugin Chatway live chat is a powerful AI chatbot & helpdesk live chat popup plugin. With Chatway live chat, easily integrate AI chatbot, live chat pop up, FAQ functionality & chat buttons like WhatsApp, Instagram, and more into your site, providing real-time assistance to visitors. Chatway live chat is user-friendly live chat plugin that effortlessly bolsters website engagement, offers real-time visitor customer support. 💬 What You Get With Chatway Live Chat Engage your website visitors and customers over live chat pop ups & provide customer support Add an AI chatbot to automate support: Use an AI chatbot to answer common questions instantly, assist visitors 24/7, reduce repetitive customer support work, and provide faster replies. The AI chatbot can learn from the data sources & website content, while your team stays in control and monitors AI support agent chatbot chats, step in anytime, and manage how the AI chatbot is used Show FAQ and reduce customer support live chat tickets Create separate live chat widget design for different websites and chat channels, or brands in one place with separate inboxes and widgets Content and file sharing within chat for improved helpdesk live chat customer support Allow you to monitor chats with support agents See which visitors currently visit your website and initiate live chat with them Add chat pop up buttons like WhatsApp, Instagram, Facebook Messenger, SMS, Telegram, Phone, Line, Email, TikTok, WeChat, Discord, Google Maps, Waze, and custom links Pending messages icon for incoming live chat messages when the Chatway live chat plugin isn’t launched Offer proactive live chat customer assistance Start live chat conversations with customers Assign agents & provide an enriching customer experience to web visitors Personalize your customer’s experience based on their chat history Add tags and custom data to conversations. This feature enables segmentation & personalized customer support for an optimized live chat experience Chat web app, Android & iOS mobile apps to manage live chat support on the go 🪄 Use Chatway Live Chat directly from your WordPress admin panel or as a standalone app Live chat with website visitors directly from the Chatway panel, use the AI chatbot to answer common questions automatically, or use Chatway inside your WordPress admin panel & provide customer support live chat to your website’s visitors. When logged-in visitors start a chat with you, their name, email, and profile picture are automatically synced with Chatway live chat, making it easy to see who you’re chatting with, while the AI chatbot can use the available data sources & website content, to provide faster responses. 👋 Chatway Live Chat & Helpdesk account A free Chatway live chat account will be created for you, the live chat popup script will be added to your website, and a click to chat popup widget will appear on your website. If you logout/remove the plugin, the chat widget will be removed. Use Chatway live chat to support customers manually with human agents, or add an AI support agent chatbot to automatically handle tickets. Stay on the free plan for basic live chat features, or upgrade to the paid plans to unlock unlimited chat history, automation, integrations, multi-seat access, and other premium features. Check out Chatway’s Live Chat pricing ⭐ ❓ Add FAQ to reduce customer support chat tickets Our WordPress live chat plugin includes FAQ to reduce customer support tickets. With the FAQ feature, users can access answers within the live chat popup, addressing common questions without needing support. This customizable FAQ tool helps reduce ticket volume and improve customer satisfaction. By providing relevant information directly in the live chat popup, users resolve their issues faster, making support more efficient 📱 Live Chat Anywhere Using Our Native Mobile Apps for iOS & Android Besides our web live chat app, the Chatway iOS and Android apps allow users to engage with website visitors. This mobile application offers real-time communication, enabling timely responses. Download the app now to stay connected and chat with visitors wherever you are. Download Chatway for iOS 🔗 Download Chatway for Android 🔗 🛒 Deep WooCommerce integration: Access to WooCommerce Visitors’ Cart & Orders data and WooCommerce Store Data Chatway live chat gives you access to visitor and store data directly inside the chat pop up window, making real-time support effortless. Instantly view order history, including purchased items and total order value, without asking for order numbers or switching tabs. See what’s in their cart, including total items and value, guide customers to checkout, recommend products & recover abandoned carts. Share clickable product links, suggest categories, and send active coupon codes, all within the chat popup. 🚀 Add chat buttons like WhatsApp, Messenger, and more With Chatway Live Chat, add chat buttons for WhatsApp, SMS, Instagram DM, Facebook Messenger, Telegram, Line, click-to-call, Email, TikTok, WeChat, Discord, Google Maps, Waze, and even create your own custom chat buttons. For example, add a WhatsApp chat button so users can chat with you through WhatsApp or their favorite chat channel. 💾 Canned responses saved replies for commonly asked questions Enhance your customer support with canned responses saved replies to common queries. This feature allows customer support chat agents to select and send standard responses, ensuring quick and consistent communication. Save time with the canned responses feature. 👩‍💻 Invite your team as agents to Chatway live chat Chatway live chat offers the option to invite teammates as agents or admins, facilitating collaborative customer live chat support. By adding agents, businesses can distribute workloads and ensure seamless customer service. Invite your team to work together effectively and provide excellent live chat customer support to website visitors using Chatway live chat. 🎨 Customize your live chat widget Create a customized live chat widget. Adjust colors, branding, and greetings to seamlessly integrate live chat, ensuring it looks perfect on your website. This personalized touch not only enhances visual appeal but also ensures a cohesive user experience, making live chat an integral and integrated part of your online presence. ✍️ Translate your live chat widget to other languages Translate the live chat widget into multiple languages. Let visitors interact in their preferred language with your click to chat widget. With a multilingual live chat, break down language barriers, providing a more user-friendly platform. Live chat becomes a versatile tool, ensuring that audiences can engage effortlessly, for a better customer support experience. If you use the AI chatbot, it can also automatically answer in any language, helping you deliver support to a global audience. 🧑‍🦱 View who’s currently visiting your website Using Chatway live chat see who’s currently visiting your website, engage a live chat session & provide customer support instantly. 💻 WhatsApp Business, Facebook Messenger & Instagram native integrations Connect your WhatsApp Business (connect existing WhatsApp numbers or new WhatsApp numbers), Facebook Messenger Business page & Instagram for Business to Chatway and receive any message sent through WhatsApp Business, Facebook Messenger live chat & Instagram DMs directly to Chatway live chat. Respond through Chatway live chat and manage all your WhatsApp Business, Facebook Messenger & Instagram DMs conversations in Chatway, streamlining your customer interactions and providing unified live chat. 📧 Email integration Set up a Chatway email address and receive emails to Chatway. Forward emails from your existing email address to Chatway live chat and create live chat tickets incoming emails. Simplify your communication, allowing you to conveniently respond to incoming emails from within Chatway live chat. 🙈 Mailchimp integration with live chat contacts Connect Chatway to MailChimp and sync your live chat contacts to your MailChimp audience. Send live chat contacts to MailChimp with options like double opt in and tags, so all your live chat contacts are synced. 🤖 Smart automations & workflows Create rule-based workflows that automatically respond to visitor actions and chat events. Send replies, route conversations to the right agents, assign chats, add internal notes, update contact details, and trigger follow-ups. Automations help you reduce repetitive work. 🔏 Live Chat Private Notes Agents can write notes and tag other teammates. Enhance team communication, allowing live chat real-time coordination and ensuring a more informed live chat customer support process. 📂 File sharing through live chat Collaborate through live chat file-sharing between agents and website visitors. This dual functionality enhances communication, ensuring swift live chat issue resolution and providing a seamless, interactive experience for both agents and visitors. 💪 Other powerful live chat features Unlimited live chat conversations – chat with all your visitors Unlimited websites – install Chatway live chat on all of your websites. Install Chatway live chat on any platform Post-chat automated surveys – send automated surveys to site visitors after their chat ends with a support team member to gather instant feedback and improve customer experience Email and push notifications – get email and push notifications for new live chat messages. Your visitors will also be notified via email when you answer they messages after leaving your website Collect visitors’ details – show a contact form before/after visitors send a message & collect email, name, phone, address or any custom field Email or download chat transcripts – download or email live chat transcripts to yourself or to your website’s visitors Quick actions – reply to specific messages sent by your visitors, delete or edit message (not available for visitors), and perform other actions while chatting with your visitors Widget and agent availability – set visibility hours for your live chat widget and working hours for your agents Advanced targeting options – show or hide the live chat widget on specific pages or based on the country of the visitor Live chat analytics – helpdesk agents’ activities and live chat conversations insights 🔗 Chatway Live Chat Demo Check out the Chatway live chat widget in action. Its intuitive live chat interface ensures easy navigation. Real-time messaging features highlight the platform’s effectiveness, while customizable options and robust admin controls offer versatility. The clean live chat layout enhance user experience, making it an ideal solution for businesses to boost customer engagement through live chat. Chatway Live Chat Demo website 🔗. 🔒 GDPR & data protection Chatway live chat uses flexible privacy settings aligned with GDPR and other data protection guidelines, doesn’t use cookies, and keeps all data minimal. This gives visitors stronger privacy and helps site owners reduce consent needs and simplify privacy and GDPR compliance. 🤗 Testimonials “Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.” Moshe F. Saraf, Pareto Solutions “Live chat and AI chatbot that work We are extremely satisfied with the live chat solution we use across all our websites – it works perfectly. The real-time translation is especially impressive, allowing us to manage sites in five different countries with ease. The new AI chatbot has made a big difference by helping us answer many inquiries quickly and efficiently. This has freed up valuable time for our customer service team to focus on more complex cases. The combination of live chat and an AI chatbot has truly elevated our customer experience.” Henrik Bennarp, Halle System “Transform Your Customer Engagement with Chatway – A 5-Star Experience! Chatway is a standout live chat plugin for WordPress. It’s lightweight, user-friendly, and enhances customer interactions without slowing down your site. Highly recommend for stellar customer service!” Menny Benady, Benady New Media “Smooth and easy Simple interface and a good way to engage with potential customers.” Matias Yabar-Davila, Coach Social

Turn conversations into conversions Joinchat is the most installed plugin for WhatsApp: a customizable floating button that turns your visitors into chats, leads and sales. Built for conversion from the very first click: eye-catching CTAs, dynamic start messages, native WooCommerce integration and built-in analytics to measure every conversation. 🌍 Joinchat, the global leader in WhatsApp click to chat 🗺️ Present in more than 176 countries 🏆 #1 chat solution in: 🇦🇷 Argentina 🇨🇴 Colombia 🇧🇷 Brazil 🇪🇸 Spain 🇳🇱 Netherlands 🇲🇽 Mexico 🇨🇱 Chile 🇵🇪 Peru 🇵🇹 Portugal Source: BuiltWith® What you get with Joinchat A complete WhatsApp conversion toolkit for WordPress, designed to capture more leads and close more sales. Floating WhatsApp button that opens the WhatsApp app on mobile, and on desktop launches WhatsApp Desktop or WhatsApp Web and shows a scannable QR code. Eye-catching CTAs to greet visitors, present offers and start the chat with the right message. Dynamic start messages so every conversation arrives with full context (the page, the product, the price, the discount…). WooCommerce integration, with a contact button next to “Add to cart” and shop-specific CTAs. Analytics built in — 🆕 — Clicks counter in your WordPress dashboard. Events for Google Analytics 4, Google Tag Manager and Facebook Pixel, plus Google Ads conversions. Lightweight and fast — JavaScript with no dependencies and lazy-loaded styles. No render-blocking. Customizable site-wide or at the page, product, category, etc. level. 🛡️ Say goodbye to the fear of WhatsApp bans Many companies lose their WhatsApp Business number for contacting customers first without consent. Joinchat flips the model: the visitor writes first, so every conversation starts aligned with WhatsApp’s official policies. The result: your business number protected and your customers reaching out when they need to, not the other way around. With Joinchat, you can unlock the full potential of WhatsApp’s “click to chat” feature. Take Joinchat further with Premium and AI Joinchat Free is just the start. Premium and AI unlock its full conversion potential. 💬 Add more support channels — extend beyond WhatsApp with Telegram, Facebook Messenger, phone calls and more, all from the same widget. 🕒 Multi-agent with custom schedules — assign chats to the right person at the right time. Each agent works their own hours and only takes chats when available, and you can set an alternative CTA when no agents are online. 🔁 Add a Chat Funnel — guided conversational flows that qualify and capture leads automatically with higher conversion than a form, 24/7, even when no one is at the desk. ✨ Add an AI agent — trained on your FAQs and website content. Answers visitors instantly, anytime, with the tone and knowledge you define. 👉 Get Joinchat Premium | 👉 Get Joinchat AI 📝 Settings at page or archive level You can change main settings on every Post, Page, Product or CPT and for Tag or Category archive pages. Edit your WhatsApp number, CTA, Start Message and Visibility options. 🔴 Show a notification Use a balloon on the button to get the visitor’s attention. In this way, you ensure that you do not miss any important message you want to give them, surprise them in a less intrusive way. 📯 Create call-to-action messages CTAs with Rich Chat: multiple chat bubbles with links, buttons, images or random text. Encourage users to contact you with a welcome message, offering help or promotions and offers. Read more 💬 Customize conversation start messages Defines a pre-loaded initial message for when the user contacts via WhatsApp. Add context with our “Dynamic Variables” and you will know what page the visitor is coming from or what product they are looking at when they start the chat. ✅ Opt-in text Opt-in is a users’ consent to receive messages from a business. Write a text with the conditions under which the visitor contacts you (or other info that you consider important). You can make it mandatory and disable contact until the user accepts it. 🛒 Integration with WooCommerce Set CTAs and Start Messages for shop page, product pages and for products on sale. Add a WhatsApp Contact Button directly on your product page next to the “Add to cart” button or choose the best position, even on products without a price. 🧩 WhatsApp Contact Button Block Add beautiful and customizable WhatsApp contact buttons in the Block Editor. You can define phone and initial message of the button or use the post/general Joinchat settings (ideal for Reusable Blocks). Enable QR Code on desktop to allow your visitors to scan it and start messaging from their phone. 🃏 Dynamic Variables Use variables in your CTAs and Start Messages that change dynamically for each page: {SITE} ➡ Website title {TITLE} ➡ Current page title {HOME} ➡ Website home url {URL} ➡ Current page url {HREF} ➡ Current page url (full with query params) {PRODUCT} ➡ Product name (Woo) {SKU} ➡ Product SKU (Woo) {REGULAR} ➡ Product regular price (Woo) {PRICE} ➡ Product current price (Woo) {DISCOUNT} ➡ Product percent discount when is on sale (Woo) 📈 Analytics Integration Automatically send events to Google Analytics, Google Tag Manager and Facebook Pixel when the user opens WhatsApp. — 🆕 — Clicks counter in your WordPress dashboard Google Analytics 4 send the recommended "generate_lead" event Google Tag Manager send "JoinChat" event Facebook Pixel send "JoinChat" event Google Ads conversion, just add your Conversion ID and Conversion Label You can also create your own custom events or add event parameters. View FAQs / Read more 🍾 Chat Triggers Any element in your page can be a chat trigger, eg: it can launch WhatsApp from a link or show the Joinchat CTA when the user scrolls to the footer. On page load (by url): url query param joinchat to show chat window. Can set delay in seconds, default is 0 (e.g. example.com/page/?joinchat=5) url query hash #joinchat to show chat window (e.g. example.com/page/#joinchat) On click: class "joinchat_app" direct launch WhatsApp class "joinchat_open" opens Joinchat CTA link href "#whatsapp" direct launch WhatsApp link href "#joinchat" opens Joinchat CTA Set custom phone and initial message for direct WhatsApp triggers: data-phone="99999999" data-message="Only for this trigger message". On scroll (when element appears on screen): class "joinchat_show" opens Joinchat CTA (first time) class "joinchat_force_show" opens Joinchat CTA (always) 💱 Multi-Language & RTL Support To be able to support all your users, wherever they are. Our plugin is compatible with WPML, Polylang and — 🆕 — TranslatePress and also RTL languages are supported. 🌈 Theme Colors & 🌚 Dark Mode You choose a color and we customize the entire visual theme of the widget. With Dark Mode display the chat window with dark colors and white text. From settings you can activate it or leave it automatic and detects devices’ configuration. ⚡ Fast & Light Only load what need when needed. Joinchat is lightweight and follow best coding practices. Use vanilla JavaScript without dependencies, deferred scripts and lazy load of styles to prevent render-blocking. See Tests Report and Speed Score. 🔕 No distractions Joinchat integrates with all major Visual Editors and Page Builders and will not appear when editing a page. Supported editors: Beaver Builder, Brizy Page Builder, Elementor, Oxygen Builder, Page Builder by SiteOrigin, Thrive Architect, Visual Composer and WP Page Builder. 🍪 Cookies & GDPR Joinchat can be used without any cookies. But to automatically display the CTA, two cookies are necessary. They are first-party cookies and don’t collect personal data. Joinchat integrates with WordPress’s Privacy Policy Guide and suggests the necessary text. 👨‍💻 Developer friendly Fully extensible, with lots of filters and actions to extend its functionality or change behavior. Documentation ⌁ If you like Joinchat 😍 Please leave us a ★★★★★ rating. We’ll thank you. Help us with the translation in your language Visit our blog and find tips and tricks at join.chat. Follow @joinchatnow on X. Join chat now!