Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons vs Click to Chat – HoliThemes

Live chat with your website visitors on WordPress. Provide customer support using the Chatway AI chatbot and live chat app, FAQ, helpdesk, chat buttons including WhatsApp, Facebook Messenger, Instagram & more with a click to chat interface. The AI support agent chatbot picks up support tickets automatically, so human agents can focus on more complex issues. Chatway live chat is an AI chatbot & helpdesk live chat app for communicating better & providing live chat customer support. Customers can engage with your business using the live chat button, while the AI chatbot answers questions faster & automates customer support. ✨ Chatway AI Chatbot with full human control Chatway AI Chatbot helps businesses automate customer support, answer common questions, and assist website visitors 24/7. The AI chatbot learns from the data sources & website content, helping it deliver accurate answers. It can reduce repetitive support work, improve response times, and help your team handle more conversations. At the same time, with full human control. Your team monitors AI support agent chatbot conversations, step in whenever needed, manage how the AI chatbot responds and ensure support quality always matches your customer experience standards. The AI chatbot can also help capture more and support live chat sales questions instantly. 👩‍💻 Why do you need Helpdesk Live Chat for your website? Real-Time Customer Support: Live chat enables instant assistance & higher customer satisfaction. Live chat facilitates quick issue resolution. AI Chatbot Support: Add an AI chatbot to your website to answer common questions instantly, assist visitors 24/7, and reduce repetitive support requests. The AI chatbot learns from the data sources & website content, helping deliver relevant answers while your human agents monitor AI support agent chatbot conversations, step in anytime, and manage how the AI chatbot is used. Lead Generation: Utilize helpdesk live chat, FAQ, chat buttons (WhatsApp, Facebook Messenger, Instagram, and more) as a proactive tool. Initiate conversations, answer inquiries, and guide potential customers, converting their interest into valuable leads through live chat. Customer Feedback and Surveys: Embed helpdesk live chat pop up to gather feedback from your website users. Engage in real-time conversations & collect insights using live chat surveys. Sales Support: Boost WooCommerce sales by integrating live chat & FAQ for personalized customer assistance. Guide users through product selection and offer real-time customer support, enhancing the overall shopping experience. Technical Customer Support: Enhance customer satisfaction by providing live chat support & FAQ for technical queries. Visitor Engagement and Retention: Implement helpdesk live chat & FAQ to engage website visitors. Live Visitors: See who’s currently visiting your website and live chat with them. 🎉 Chatway Live Chat is a powerful live chat WordPress plugin Chatway live chat is a powerful AI chatbot & helpdesk live chat popup plugin. With Chatway live chat, easily integrate AI chatbot, live chat pop up, FAQ functionality & chat buttons like WhatsApp, Instagram, and more into your site, providing real-time assistance to visitors. Chatway live chat is user-friendly live chat plugin that effortlessly bolsters website engagement, offers real-time visitor customer support. 💬 What You Get With Chatway Live Chat Engage your website visitors and customers over live chat pop ups & provide customer support Add an AI chatbot to automate support: Use an AI chatbot to answer common questions instantly, assist visitors 24/7, reduce repetitive customer support work, and provide faster replies. The AI chatbot can learn from the data sources & website content, while your team stays in control and monitors AI support agent chatbot chats, step in anytime, and manage how the AI chatbot is used Show FAQ and reduce customer support live chat tickets Create separate live chat widget design for different websites and chat channels, or brands in one place with separate inboxes and widgets Content and file sharing within chat for improved helpdesk live chat customer support Allow you to monitor chats with support agents See which visitors currently visit your website and initiate live chat with them Add chat pop up buttons like WhatsApp, Instagram, Facebook Messenger, SMS, Telegram, Phone, Line, Email, TikTok, WeChat, Discord, Google Maps, Waze, and custom links Pending messages icon for incoming live chat messages when the Chatway live chat plugin isn’t launched Offer proactive live chat customer assistance Start live chat conversations with customers Assign agents & provide an enriching customer experience to web visitors Personalize your customer’s experience based on their chat history Add tags and custom data to conversations. This feature enables segmentation & personalized customer support for an optimized live chat experience Chat web app, Android & iOS mobile apps to manage live chat support on the go 🪄 Use Chatway Live Chat directly from your WordPress admin panel or as a standalone app Live chat with website visitors directly from the Chatway panel, use the AI chatbot to answer common questions automatically, or use Chatway inside your WordPress admin panel & provide customer support live chat to your website’s visitors. When logged-in visitors start a chat with you, their name, email, and profile picture are automatically synced with Chatway live chat, making it easy to see who you’re chatting with, while the AI chatbot can use the available data sources & website content, to provide faster responses. 👋 Chatway Live Chat & Helpdesk account A free Chatway live chat account will be created for you, the live chat popup script will be added to your website, and a click to chat popup widget will appear on your website. If you logout/remove the plugin, the chat widget will be removed. Use Chatway live chat to support customers manually with human agents, or add an AI support agent chatbot to automatically handle tickets. Stay on the free plan for basic live chat features, or upgrade to the paid plans to unlock unlimited chat history, automation, integrations, multi-seat access, and other premium features. Check out Chatway’s Live Chat pricing ⭐ ❓ Add FAQ to reduce customer support chat tickets Our WordPress live chat plugin includes FAQ to reduce customer support tickets. With the FAQ feature, users can access answers within the live chat popup, addressing common questions without needing support. This customizable FAQ tool helps reduce ticket volume and improve customer satisfaction. By providing relevant information directly in the live chat popup, users resolve their issues faster, making support more efficient 📱 Live Chat Anywhere Using Our Native Mobile Apps for iOS & Android Besides our web live chat app, the Chatway iOS and Android apps allow users to engage with website visitors. This mobile application offers real-time communication, enabling timely responses. Download the app now to stay connected and chat with visitors wherever you are. Download Chatway for iOS 🔗 Download Chatway for Android 🔗 🛒 Deep WooCommerce integration: Access to WooCommerce Visitors’ Cart & Orders data and WooCommerce Store Data Chatway live chat gives you access to visitor and store data directly inside the chat pop up window, making real-time support effortless. Instantly view order history, including purchased items and total order value, without asking for order numbers or switching tabs. See what’s in their cart, including total items and value, guide customers to checkout, recommend products & recover abandoned carts. Share clickable product links, suggest categories, and send active coupon codes, all within the chat popup. 🚀 Add chat buttons like WhatsApp, Messenger, and more With Chatway Live Chat, add chat buttons for WhatsApp, SMS, Instagram DM, Facebook Messenger, Telegram, Line, click-to-call, Email, TikTok, WeChat, Discord, Google Maps, Waze, and even create your own custom chat buttons. For example, add a WhatsApp chat button so users can chat with you through WhatsApp or their favorite chat channel. 💾 Canned responses saved replies for commonly asked questions Enhance your customer support with canned responses saved replies to common queries. This feature allows customer support chat agents to select and send standard responses, ensuring quick and consistent communication. Save time with the canned responses feature. 👩‍💻 Invite your team as agents to Chatway live chat Chatway live chat offers the option to invite teammates as agents or admins, facilitating collaborative customer live chat support. By adding agents, businesses can distribute workloads and ensure seamless customer service. Invite your team to work together effectively and provide excellent live chat customer support to website visitors using Chatway live chat. 🎨 Customize your live chat widget Create a customized live chat widget. Adjust colors, branding, and greetings to seamlessly integrate live chat, ensuring it looks perfect on your website. This personalized touch not only enhances visual appeal but also ensures a cohesive user experience, making live chat an integral and integrated part of your online presence. ✍️ Translate your live chat widget to other languages Translate the live chat widget into multiple languages. Let visitors interact in their preferred language with your click to chat widget. With a multilingual live chat, break down language barriers, providing a more user-friendly platform. Live chat becomes a versatile tool, ensuring that audiences can engage effortlessly, for a better customer support experience. If you use the AI chatbot, it can also automatically answer in any language, helping you deliver support to a global audience. 🧑‍🦱 View who’s currently visiting your website Using Chatway live chat see who’s currently visiting your website, engage a live chat session & provide customer support instantly. 💻 WhatsApp Business, Facebook Messenger & Instagram native integrations Connect your WhatsApp Business (connect existing WhatsApp numbers or new WhatsApp numbers), Facebook Messenger Business page & Instagram for Business to Chatway and receive any message sent through WhatsApp Business, Facebook Messenger live chat & Instagram DMs directly to Chatway live chat. Respond through Chatway live chat and manage all your WhatsApp Business, Facebook Messenger & Instagram DMs conversations in Chatway, streamlining your customer interactions and providing unified live chat. 📧 Email integration Set up a Chatway email address and receive emails to Chatway. Forward emails from your existing email address to Chatway live chat and create live chat tickets incoming emails. Simplify your communication, allowing you to conveniently respond to incoming emails from within Chatway live chat. 🙈 Mailchimp integration with live chat contacts Connect Chatway to MailChimp and sync your live chat contacts to your MailChimp audience. Send live chat contacts to MailChimp with options like double opt in and tags, so all your live chat contacts are synced. 🤖 Smart automations & workflows Create rule-based workflows that automatically respond to visitor actions and chat events. Send replies, route conversations to the right agents, assign chats, add internal notes, update contact details, and trigger follow-ups. Automations help you reduce repetitive work. 🔏 Live Chat Private Notes Agents can write notes and tag other teammates. Enhance team communication, allowing live chat real-time coordination and ensuring a more informed live chat customer support process. 📂 File sharing through live chat Collaborate through live chat file-sharing between agents and website visitors. This dual functionality enhances communication, ensuring swift live chat issue resolution and providing a seamless, interactive experience for both agents and visitors. 💪 Other powerful live chat features Unlimited live chat conversations – chat with all your visitors Unlimited websites – install Chatway live chat on all of your websites. Install Chatway live chat on any platform Post-chat automated surveys – send automated surveys to site visitors after their chat ends with a support team member to gather instant feedback and improve customer experience Email and push notifications – get email and push notifications for new live chat messages. Your visitors will also be notified via email when you answer they messages after leaving your website Collect visitors’ details – show a contact form before/after visitors send a message & collect email, name, phone, address or any custom field Email or download chat transcripts – download or email live chat transcripts to yourself or to your website’s visitors Quick actions – reply to specific messages sent by your visitors, delete or edit message (not available for visitors), and perform other actions while chatting with your visitors Widget and agent availability – set visibility hours for your live chat widget and working hours for your agents Advanced targeting options – show or hide the live chat widget on specific pages or based on the country of the visitor Live chat analytics – helpdesk agents’ activities and live chat conversations insights 🔗 Chatway Live Chat Demo Check out the Chatway live chat widget in action. Its intuitive live chat interface ensures easy navigation. Real-time messaging features highlight the platform’s effectiveness, while customizable options and robust admin controls offer versatility. The clean live chat layout enhance user experience, making it an ideal solution for businesses to boost customer engagement through live chat. Chatway Live Chat Demo website 🔗. 🔒 GDPR & data protection Chatway live chat uses flexible privacy settings aligned with GDPR and other data protection guidelines, doesn’t use cookies, and keeps all data minimal. This gives visitors stronger privacy and helps site owners reduce consent needs and simplify privacy and GDPR compliance. 🤗 Testimonials “Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.” Moshe F. Saraf, Pareto Solutions “Live chat and AI chatbot that work We are extremely satisfied with the live chat solution we use across all our websites – it works perfectly. The real-time translation is especially impressive, allowing us to manage sites in five different countries with ease. The new AI chatbot has made a big difference by helping us answer many inquiries quickly and efficiently. This has freed up valuable time for our customer service team to focus on more complex cases. The combination of live chat and an AI chatbot has truly elevated our customer experience.” Henrik Bennarp, Halle System “Transform Your Customer Engagement with Chatway – A 5-Star Experience! Chatway is a standout live chat plugin for WordPress. It’s lightweight, user-friendly, and enhances customer interactions without slowing down your site. Highly recommend for stellar customer service!” Menny Benady, Benady New Media “Smooth and easy Simple interface and a good way to engage with potential customers.” Matias Yabar-Davila, Coach Social

WhatsApp Chat. Let’s make your Web page visitors contact you through “WhatsApp” or “WhatsApp Business” with a single click (WhatsApp Chat, Group). Home | Demo | Documentation | Support | PRO WhatsApp Chat Add ‘WhatsApp’ or ‘WhatsApp Business’ Number and let your website visitors contact you with a single click. 📱 Mobile: Open the WhatsApp Mobile App for a seamless connection. 💻 Desktop: Direct visitors to the WhatsApp Desktop App or Web WhatsApp page (web.whatsapp.com) 💎 Styles Select a style that complements the design of your website. 8 pre-defined customizable styles/designs Add your own Image/GIF Custom Element/Design (convert any element to a WhatsApp Chat element) Shortcodes (Add WhatsApp button/icon with inline the content) Different Styles, Positions for Mobile, Desktop Choose a style and customize it to match the website’s design list of Styles | 🎨Customize Styles 💡 Add Own Image Instead of selecting a pre-defined style, add any Image/Animated-image/GIF. 🌈 Custom Element Convert any Element as a WhatsApp Chat Element by adding Class/ID name: ‘ctc_chat’ (or) Href/link: ‘#ctc_chat’ The custom design element will navigate to WhatsApp based on plugin settings (WhatsApp Number, pre-filled message, Analytics, …. ). (e.g. menu item, button, image, link – just add ctc_chat as a class name) Custom Element 🎉 Greetings Dialog Add customizable greeting dialogs for boosting user attention and increasing interaction. Seamlessly integrate these greetings into your website for better engagement. Greetings-1 – Customizable Design: Personalize the design to match your branding with full control over fonts, colors, images, and more. Greetings-2 – Content Specific: Deliver focused messages that resonate effectively with your users. 📝 Form Filling Get the necessary information from the website visitors before initiating the chat. Get an email notification when the user fills out the form. Call a webhook with the form data to integrate with other applications. Using integrations tools add data in Google Sheet, CRM and many more applications. Form data can be prefilled in the WhatsApp chat window. PRO: Greetings-Form 👥 Multi-Agent Add multiple WhatsApp chat accounts within a single Greetings dialog. We can set different time ranges for each agent. (24×7 or multiple time ranges for each day of the week). Offline Agents Chat when offline (display agent with next available time). Disable chat (display agent with next available time). Hide offline agents PRO: Multi-Agent ⌛ Greetings Actions Click Action: Displays greeting dialog when a user clicks on any element with the class name: ‘ctc_greetings’. ViewPort Action: Displays Greetings When an element is in/reached viewport(25% margin) with the Class name: ‘ctc_greetings_now’ [PRO] Time, Scroll Actions: Display Greetings based on time, scroll [PRO] These actions enhance user interaction by triggering greetings at the right moments, improving engagement and support efficiency. Actions 🔴 Notification Badge Get user attention by displaying a notification badge on the WhatsApp Chat element. Customize the notification badge with the notification count, text color, background color, border color, and time delay to display the notification badge. Notification Badge ✳️ Position to Place Add WhatsApp at any position of the screen (not limited to fixed positions). Different positions for Mobile and Desktop. ⏩ Pre-filled Message Text that appears in the WhatsApp chat window when the user clicks on the WhatsApp. Users can easily start the conversation. Variables to change values dynamically {site} -> Website Title {title} -> Page Title {url} -> Web page URL [url] -> Web page full URL including query parameters With these variables, we can understand from which page the user started WhatsApp chat. Pre-filled Message 🛍️ WooCommerce WooCommerce product pages For WooCommerce, single product pages can overwrite the main setings to add a product specific message using dynamic variables. Pre-filled Message Call to Action Greetings Template, Content [PRO] Additional variables, specific to WooCommerce single product page to change values dynamically {product} -> Product Name {price} -> Product Price (current price) {regular_price} -> Regular product price (without any sale) {sku} -> Stock keeping unit For Shop, Cart, Checkout, and Account pages we can overwrite at page level settings Add WhatsApp – Single Product Pages Add WhatsApp button or icon at WooCommerce single product pages. Before Main Content Before Product Before Product Summary Product Summary Before Add to Cart Form Before Cart Button After Cart Button After Add to Cart Form After Product After product summary We can add dynamic variables for the Call to Action. E.g. Buy {product} {product} will be replaced with the product name for all product pages. Add WhatsApp Icon/Button in WooCommerce Product pages Add WhatsApp – Shop Page Add WhatsApp to WooCommerce Products list (shop page, related products list) Shop page 📒 Page Level Settings At the page level, we can overwrite the settings for each post. We can add a different Whatsapp Number, Prefilled Message, Call to Action for each post (while editing the post, in the right sidebar ‘Click to Chat’ meta box) WhatsApp Number Call to Action Pre-filled Message Display Settings PRO: Change Styles Time Delay Scroll Delay Greetings Template Greetings Header, Main, Bottom Content Page-level settings 📈 Analytics Creates an Event when the user clicks on the WhatsApp Icon/button. Google Analytics Meta Pixel Google Ads Conversations Webhooks Connect other applications using Integrate, Automation tools like Zapier, IFTTT, Pipedream, etc. Webhooks ⭐ PRO Multi-Agent: Displays multiple WhatsApp chat accounts Set multiple time ranges for each agent’s availability Hide offline agents or display agent when offline with next available time Random Numbers: Navigates to a random WhatsApp number from the predefined list Form: Get the necessary information from the website visitors, before initiating the chat Get an email notification when the user fills out the form. Use webhooks to send form data to external apps in real-time for seamless integration. Prefill WhatsApp messages with user-provided form data to streamline conversations Business hours: Offline/Online Settings Set business hours for a specific time range within a day, specific days in a week. Hide the widget during offline hours or automatically change the WhatsApp numbers and call to action. Display based on website visitor’s country Webhooks – Dynamic variables {url} – Current page URL. {time} – Time user interacted with the WhatsApp Button/Icon. {number} – WhatsApp Number associated with the icon/button. Get values from url parameters by adding name with in single square brackets E.g. [gclid], [utm_source] Get values from cookies by adding the name with in double square brackets. E.g. [[cookie_name]] Get additional values at Google Analytics, Meta Pixel Get values from url parameters. E.g. [gclid], [utm_source] Get values from cookies. E.g. [[cookie_name]] Greetings Actions: (for all greeting dialogs: Greetings-1, Greetings-2, Form, Multi-agent) Display greetings dynamically based on user actions such as Time: Time spent on the page, Scroll: Page scroll percentage, Click: specific button clicks ViewPort: when an element becomes visible in the viewport. Position to place Fixed: Fixed position on the screen (default position) Absolute: Fixed position to the body content. (Moves when the user scrolls the page) Time Delay & Scroll Delay: Display WhatsApp widget after a specified time delay or once the user scrolls a certain percentage of the page. Display based on Website visitor’s login status Page-level settings: Fine-tune WhatsApp button behavior for individual pages. Change styles, time delays, scroll delay, Greetings Template, and Greetings Content WooCommerce: Customize WhatsApp widget behavior specifically for WooCommerce pages Overwrite greetings template, Content for Single product pages. Overwrite settings for Shop, Checkout, and Account pages at page-level settings 🔆 PRO 🎯 Localization Click to Chat is Compatible with translation plugins. WPML, Polylang. It is easy to set up different values for each language WhatsApp Number Call to Action Pre-filled Message Greetings Content Group ID Share Text Setup for WPML, Polylang 🚀 Performance Rich in features, but the site’s front end is very lightweight. We highly concentrate on speed and performance. 👓 Display Settings Customize the visibility of the widget by showing or hiding styles based on specific settings, such as: Post type Post Id Category name Device Type(Mobile, Desktop) WooCommerce single product pages PRO: Time delay Scroll delay Selected time range in a day Selected Days in a week Website visitor login status Website visitor country ✅ Opt-in Make the website users opt-in / accept consent before initiating the chat. Opt-in ⛳ Shortcodes Use shortcodes to instead a WhatsApp icon or button with inline the Post content, widget area. change the default setting values using shortcode attributes – WhatsApp Number, Style, Pre-filled message, Call to Action. Chat Shortcodes [ht-ctc-chat] To change the WhatsApp number use the ‘number’ attribute [ht-ctc-chat number=915123456789] Shortcodes for Chat Group Enable the Group chat feature and add WhatsApp Group id in the plugin settings. Make it easy for your customers to join Whatsapp Group. Group Share Let users share your website with their WhatsApp contacts and get more leads. Share 🌏 Help Translate The Plugin Help by Translating the plugin to be available in more languages