Chat Metrics – Managed live chat plugin for wordpress vs HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service

Chat Metrics is the Market Leader and World’s Best Managed Live Chat Service for Lead Generation and Website Conversion. We give you the best people, industry leading processes and the technology to boot. Having a Managed Live Chat option on your website ensures that any concerns the customers have are answered in real time and are converted to sales qualified leads instantly. This approach is equivalent to having a salesperson on your website encouraging people to buy your product – 24/7. With your competitors only a click away, our team helps convert your website traffic into sales qualified leads at the browsing stage – saving your time and money. Our support champs are strategically placed around the globe and this gives your company the advantage of being represented by native English speakers – to ensure clear, culturally fluent communication and make the most of your business leads. We have no lock-in contracts. Our service is provided month on month. We have to earn the right to your custom every month giving you peace of mind on guaranteed value. So what is a sales qualified lead? Sales qualified leads are prospective customers of your business that has been researched, filtered and vetted first by the marketing department and then deemed by your sales department for the next stage of the sales process. With Chat Metrics on your website, your sales/service team can focus on what they do best and we’ll convert your traffic into leads. Chat Metrics cuts the cost and space of employing additional staff. Our service is interactive and reliable to build your customer relationships unlike the normal time-consuming emails and boring IVR phone calls. Chat Metrics is easy to set up on your WordPress website. Chat Metrics believes the flexibility of the client is important so, we don’t have any lock-in contracts. You can switch between packages depending on your website’s optimal traffic. Advantages of Managed Live Chat 24/7 Coverage – Customers are busy and need a solution quickly. Chat Metrics provides 24/7 customer interaction for your website visitors to convert your website traffic into sales qualified leads for you to convert into paying clients. We don’t let your customers bounce off your pages, we offer them live help on your website and make sure you secure the sale promptly. Increase conversions – Sales through service makes customers happy. Our managed live chat agents are equipped with custom conversation approaches and data driven user targeting. This means we’re best fitted out to manage live cIII. Reduced Costs – Managed Live chat is an excellent way to reduce operating costs related to support, sales and marketing. Other support channels, like phone support, often come associated with expensive ongoing maintenance costs. Reduced Costs – Managed Live chat is an excellent way to reduce operating costs related to support, sales and marketing. Other support channels, like phone support, often come associated with expensive ongoing maintenance costs. Increased Customer Loyalty – A happy customer is much more likely to come back and buy. Happy and satisfied customers are much more likely to sing your brand’s praises and will have a stronger brand loyalty. Competitive advantage – with Chat Metrics live support agents on your website, we are just a click away from your customers. This gives a competitive advantage and builds a good relationship among the customers. Refocus Priorities – Having Chat Metrics as your business partner allows you to focus on tasks that matters. It paves way for a relaxing work environment, and a thriving business. Dedicated Account Manager – Chat Metrics take a great deal of pride in offering dedicated account manager as a single point of contact that you can reach out to.hat for your business. Why use Chat Metrics? Live chats are becoming an integral part of online websites, whether you sell products and lend support services. Customers tend to make more purchases when they are promptly advised on your products or services via chats on your website. Chat Metrics agents will do that just for you, working round the clock, converting your visitors to sales qualified leads. Chat Metrics uses goal-oriented approach to generate more sales qualified leads on your website. Our expert team uses personalized tailored messages by understanding the demands of your customers. With over 1000+ integrations you can automate your lead generation. How much does this cost? There are two options that are available. The first one is Pay as you go (PAYG), you pay zero dollars until you get a lead (most useful for small businesses). You can choose if you want to pay for the lead or not, no monthly commitments. The next one is a monthly subscription that can be personalized to meet your specific needs (based on the 14 day pilot period). We don’t have any lock-in contracts, so you can change the plan anytime you see fit for your business. Interested in learning how Chat Metrics can improve ROI for your business, try our Pilot for your business now. How does it work? Chat Metrics is easy to set up and our live chat agents begin to work once you have given the permission and approval to your website. Below are the steps to follow once you have signed up for our service. We’ll introduce you to your dedicated success manager who will be there with you every step of the way. Our research team prepares a comprehensive FAQ document. We send you the FAQs for approval and deploy the approved FAQs. We prepare your dashboard and complete any automation required, train our team and commence our service for you. Initiate entry to our continuous improvement program. We work with you to optimize your Return on Marketing Investment by striving to increase the number of highly qualified leads we generate via your website traffic. How to install Chat Metrics plugin in your WordPress website Testimonials “Leads from Chat Metrics generate an additional 22% of revenue every month” – Karen Austin, Business Owner at Skin & Laser “Live Chat staff helped Industrial Ideas deliver value to their clients 24/7 and grow their business online” – Peter Zafiris, Business Owner at Industrial Ideas Support Would you like to know more about Chat Metrics services, visit Chat Metrics website. Our live chat support agents are online 24/7 or write us an email at [email protected]

Take your customer support to the next level with the HelpCrunch WordPress plugin. Do you think it’s a tough nut to crack? Not at all! Thanks to our full-house solution, you can: Deliver second-to-none customer service Chat with website visitors in real time Automate routine tasks with chatbot Manage conversations from Telegram, Facebook, Instagram, or Viber by integrating them with HelpCrunch Catch valuable leads’ attention Encourage customer self-service with a multilingual knowledge base But that’s just scratching the surface. Let’s take a deeper look at HelpCrunch’s advanced toolset. 💬 LIVE CHAT Being the platform’s flagship feature, live chat helps you solve customers’ queries like a pro, acquire more clients and process requests in the nick of time. Auto messages for reaching out to clients proactively based on their behavior, e.g. exit intent time, time on page, last visit, etc. In-app messages for targeting users and educating them about your product or service, for instance during onboarding, upselling, feedback gathering, etc. Canned messages for streamlining service reps’ workflow. Create answers for FAQs beforehand and use them in live chat or chatbot conversations any time you need to be more productive. Knowledge base integration for making clients’ lives easier. They can search for the information without waiting for a rep’s reply, or you can send them a knowledge base article right from the live chat window. Live chat widget customization for sticking to your brand’s identity. Tweak the live chat button, choose its color scheme, add agent avatars, and do so much more. Reports for tracking team’s performance, customer satisfaction rate, first resolution time, and other metrics. Assignment rules for automating and assigning chats or tags for easier workflow. Round-robin chat assignment for distributing new chats between your team members equally. Live chat transcripts for sending the entire conversation to clients so that they have everything at their fingertips. LIVE CHAT INSTALLATION PROCESS You don’t have to be a mastermind to add the HelpCrunch live chat on your WordPress-powered website. Just follow this step-by-step instruction: STEP 1. Log into your WordPress account. STEP 2. Find the Plugins section and press Add new. STEP 3. In the Search box, type in HelpCrunch. STEP 4. Hit Install and Activate. STEP 5. Log in to your HelpCrunch account in a separate browser tab. STEP 6. Go to Settings → Channels → Website Widgets and choose the widget you’d like to install on your WordPress website. STEP 7. You will be redirected to the Installation page. Select WordPress installation guide and copy the code snippet from the HTML box. STEP 8. Go back to your WordPress account and find the HelpCrunch live chat widget under installed plugins. Open plugin Settings. STEP 9. Paste the copied HelpCrunch code snippet into the HelpCrunch Code field and save changes. Now our live chat widget is displayed in the bottom right corner of your website. If you have any problems with the setup, please check the installation guide. If you have any questions, just log in to your HelpCrunch account and chat with us. We’ll help you with everything 🤗 📱 MESSENGERS INTEGRATION Your customer service can be a great differentiator and help you stand out from the competition. Delighting your customers should be a top priority, and one of the best ways to achieve this is by communicating with them in the most convenient way possible. Luckily, HelpCrunch integrates with a range of popular messaging applications, such as: Facebook Messenger Instagram Telegram Viber WhatsApp (coming soon) Such integration can help you provide a seamless customer experience. No matter which channels your customers are using to interact with your business, you will be providing the best possible customer service. Furthermore, HelpCrunch can help your team save a lot of time and effort. Our shared inbox provides an intuitive interface for managing all customer requests from multiple channels in one place, without having to switch between different tools. 🤖 CHATBOT The new feature will ease the burden of your groovy tasks. Our chatbot is called HelpBot and has the power to support users 24/7, catch and qualify valuable leads, and encourage customer self-service. Do all chatbots have a seamless installation process? The one from HelpCrunch does! Our chatbot builder is completely code-free, so you can set it up on your website in minutes. Thanks to the pre-made templates, you can decide on the goal your bot will pursue: Collect contact details Qualify leads Offer a special discount Collect details about issues upfront Route new chats to the dedicated team Or create your own template from scratch! HelpCrunch’s chatbot is really cool because it works not only in the live chat widget, but also in popular messengers such as Facebook, Instagram, Telegram, and Viber. You might think that chatbots are a tricky feature to install. Check out our article where we shared all the ins and outs of creating your first flow. Trust us: implementing chatbots has never been that easy! 📚 KNOWLEDGE BASE Knowledge base software from HelpCrunch allows you to build a resource hub of your dreams without much hassle. Not only is it SEO-optimized but also feature-rich and multilanguage. With just a few clicks, you can create a well-oiled information hierarchy with a user-friendly WYSIWYG editor: draft new articles, add categories, and develop sections in your knowledge base. All articles are marked as “Draft” by default at the editing stage, so you can decide when it goes public. A “Preview” option is also available here: check your article first and post it! 📨 EMAIL AUTOMATION Whether you have a newsletter coming up or a one-time offer – take advantage of email marketing feature from HelpCrunch: Share company news and product announcements with your clients via perfectly built emails. Automate your marketing campaigns with email auto messages, engage existing users, and re-engage inactive ones. Create your own custom email templates or leverage ours. Monitor campaign performance with in-depth analytics. Set up email notifications not to miss a single letter when your team is offline. Send manual or auto follow-ups every time your message is unseen. Set up email forwarding to put an end to unread messages once and for all. 💁🏻‍♂️ SHARED INBOX Multi-channel customer support is now becoming a reality with the HelpCrunch shared inbox solution. No matter the size of your team, you can ease its life with a shared inbox. Owing to this helpful feature, everything is gathered under the same roof. Have your staff manage incoming conversations from live chat, social media, chatbots, and email together, leave dialogue private notes for each other, and more. Detailed customer profiles won’t let you forget a single detail about a client because such data as phone number, location, or device is safely kept. With our shared inbox, one customer service agent can handle up to 5 chats simultaneously thanks to such powerful options as tagging, rich customer data, private notes, snoozing chats for later, or assigning conversations (both manually and automatically). Live reports & analytics let you gauge your team’s productivity at a glance. Just choose a period of time and see where you need to improve your strategy. By the way, to always keep your finger on the pulse, use conversation rating to assess customer experience after closing a live chat. 🖼 POPUPS Do you want to catch your website visitors’ attention in a smarter way though have no clue how? HelpCrunch has! With our popup builder, you can be sure that no information will slip through the cracks. It offers everything you have ever wished for a perfect engagement action plan: Full customization including the opportunity to change popup appearance (popup templates, texts, animations, color schemes, and more) so that your popup is more noticeable. Popup display options: there are rules to choose from, such as browser language, current URL, number of page views, etc. Set them up and shoot a popup at the right time for the right audience to get maximum results. Live reports for optimizing popup real-time performance as people click on it. 🔗 OTHER INTEGRATIONS There is also a massive integration list to integrate HelpCrunch with your favorite tools (more integrations are on their way, so stay tuned!): Zapier Slack Google Tag Manager Google Analytics Shopify Squarespace Jimdo 3DCart Big Cartel SOUNDS INTRIGUING? BOOK A DEMO TO DISCUSS THE DETAILS AND START YOUR JOURNEY WITH HELPCRUNCH! CUSTOMER TESTIMONIALS ABOUT HELPCRUNCH – THE ONE-STOP PLATFORM FOR BUILDING STRONG RELATIONSHIPS WITH CLIENTS “HelpCrunch enabled us to manage our customer support and email automation via one platform which led to improving customer support performance by 40%.” — Valery Kurilov, CEO @ SE Ranking “We had a call info line we wanted to get rid of and have everything online in the live chat. So, that was the reason why we switched to HelpCrunch.” — Jan Střecha, Marketing Manager @ Rekola “Once we started using HelpCrunch software, we were able to return €14.8 euros on each €1 paid for HelpCrunch.” — Fitlap “Nobody’s doing the GDPR preparations the right way. We wanted to make sure we’re ready for it, so it was crucial for us to choose a compliant tool and not to worry about legal complications afterward.” — Max Bondarenko, CMO @ Revenue Grid