Live Chat by Formilla – Real-time Chat & Chatbots Plugin vs WPBot – AI ChatBot for Live Support, Lead Generation, AI Services

ChatBot for WordPress with AI – WPBot WPBot is the most feature rich AI ChatBot for WordPress websites to provide 24/7 automated Live Chat Support, Lead Generation and Collecting Information from your users. It is an easy to use, Native, No coding required ChatBot that can work with or without the AI LLM services. 🟪 WPbot can be powered by OpenAI ChatGPT, Gemini, OpenRouter (GPT, Claude, Grok, Cohere, DeepSeek, Mistral, Llama etc.), DialogFlow etc.. Or simply use the built-in features to provide Automated Live Support, Lead Generation, and collect data without any extra cost. 🚀 Own and Manage this Native WordPress ChatBot directly from your WordPress Dashboard to Help, convert, and sell with a data-driven AI chatbot. 💡 for Advanced Features Upgrade to WPBot Pro now! 💡 Support, Bug Report, Feature Requests | ChatBot for WordPress Demo 💡 Get the Conversational Forms chatbot addon for Lead Generation. Collect Data from users, Booking, Appointments, Scheduling etc. 💡 Do you need a ChatBot solution for Agency? Answer: WPBot Pro Master Lifetime deal is for you. White Labelling, 50 sites, Site Activation Control, One time payment – lifetime update and support, and more! 💡 Support customers on multiple channels with WPBot Pro. Your customers are everywhere. Now your chatbot is too. The WPBot ChatBot Pro versions can also support Messenger ChatBot, Instagram ChatBot, Telegram ChatBot, WhatsApp ChatBot, Zapier, WebHooks, Fluent CRM, Hubspot CRM etc. 🟪 The ChatBot for WordPress WPBot can work both in Natural Language Processing Mode and Button Menu Driven Mode. WPBot also works with any language by customizing the texts used by the WPBot from the Dashboard. WPBot is an AI-powered chatbot for online customer service, to answer user questions about your product or services, and also for Lead Generation and collecting data from the users using conversational forms addon for WPBot. Change all the WPBot live chat bot responses and make this work in any language with very little effort. RTL is supported. Use this handy ChatBot as a practical means for your website users to save time, improve engagement, generate leads, handle FAQs! It is also great as a HelpDesk, Contact Bot, FAQ Bot or feedback bot to increase user conversions and customer leads. 🟪 WPBot pro is available with advanced features like Onsite Retargeting by showing special offers and coupons. Integrated Live Chat Support, Messenger ChatBot, Instagram ChatBot, WhatsApp ChatBot, White label chatbot, Chat history logs, analysis, AI Insights, MailChimp, Zapier, Webhook Integration and more! How does the ChatBot work? Please check this article for more info on how the ChatBot works. How to train AI with your website data using ChatBot You can train an OpenAI model for the ChatBot with your data using one of the three methods: RAG vector database embedding, Fine Tuning or GPT Assistant How to reduce AI API cost and save money for your ChatBot You can dramatically decrease the AI API cost by using chatbot for WordPress’s default features (which are free) in combination with paid AI models. Here is a short guideline for How to reduce AI API cost for your ChatBot AI ChatBot plugin for WordPress websites WPBot Free version provides the following ChatBot features: Built-in, plug n’ play ChatBot features Supports any languages like French, Spanish etc., including RTL Create simple text responses easily from your WordPress backend Upload Custom Icons and Customize Colors to match your brand Show a List of FAQ or Frequently Asked Questions defined by you Let users email you any questions or feedback they may have Let users leave their phone number so you can call them back Option to display Start Menu After Greetings Create Conversational drag and drop forms with a free AddOn Integrate with Google’s Dialogflow Agent API to process natural language queries Limit AI Interactions by keywords in query Integrate with OpenRouter and use OpenAI, Anthropic, Google DeepMind, Meta, Mistral, Cohere, xAI, Perplexity AI, DeepSeek or any other popular AI services. Integrate with Google Gemini Supports RAG and Vector Database Embedding of Website Contents Display links to the relevant web pages on your website with all GPT responses Option for users to Like, Dislike, Share, or Report ChatBot responses What can you do with WPBot ChatBot? Use as scalable, automated live support system and personalized, live chat experiences Use this chatbot for lead generation with conversational forms Use this chatbot for scheduling appointments or booking Use this chatbot for lead generation and qualification Use as a FAQ chatbot for websites Use this ChatBot for reducing customer support response time Multilingual chatbot for international customers (Pro feature) Lower webpage bounce rate Longer user time on site Voice-enabled chatbot for customer service (Pro feature) Collect information and data from the website users Who can benefit from WPBot ChatBot? Chatbots can provide valuable benefits to a wide range of businesses by improving customer service, increasing efficiency, and enhancing user engagement. Here are some specific types of businesses that can significantly benefit from implementing chatbots: 🚀 ChatBot for E-commerce and Retail: – Customer Support: Provide 24/7 assistance, answer FAQs, track orders. – Sales Assistance: Offer product recommendations, show featured products, and support during the purchasing process. – Abandoned Cart Recovery: Engage customers who have abandoned their shopping carts with personalized messages and offers. 🚀 ChatBot for Healthcare Industry: – Appointment Scheduling: Automate the booking of appointments. – Patient Information: Provide initial information on symptoms, treatments, and healthcare services. 🚀 ChatBot for Financial Services and Banking: – Customer Service: Handle frequently asked questions, provide information on products and services, and assist with troubleshooting. – Loan and Credit Applications: Guide users through loan applications. 🚀 ChatBot for Real Estate: – Lead Generation: Qualify leads by answering property queries and scheduling viewings. – Customer Support with ChatBot: Provide information on property listings, market conditions, and financing options. – Virtual Property Tours: Offer virtual tours and answer questions about properties. 🚀 ChatBot for Travel and Hospitality Industry: – Booking Services: Automate booking of flights, hotels, and vacation packages. – Customer Support: Assist with cancellations and provide travel information. – Personalized Recommendations: Offer travel tips, destination information, and personalized vacation packages. 🚀 ChatBot for Education: – Student Support: Provide information on courses, application procedures, and campus life. – Tutoring: Offer automated tutoring sessions and study resources. – Administrative Assistance: Help with enrollment, scheduling 🚀 ChatBot for Human Resources (HR): – Recruitment: Screen candidates, schedule interviews, and answer job-related questions. – Employee Support: Assist with onboarding, provide HR policy information, and handle employee queries. – Performance Reviews: Automate the collection of feedback and performance reviews. 🚀 ChatBot for Customer Service-oriented Businesses: – Telecommunications: Handle billing inquiries, technical support, and service issues. – Utilities: Manage service requests, provide outage updates, and assist with billing inquiries. – Insurance: Help with policy information, claim processing, and provide quotes. 🚀 ChatBot for Marketing and Advertising: – Lead Generation: Qualify leads and collect customer information. – Engagement: Run interactive campaigns, quizzes, and promotions. – Customer Feedback: Collect feedback and conduct surveys to improve services. 🚀 ChatBot for Event Management: – Event Registration: Streamline the registration process for events, conferences, and webinars. – Attendee Engagement: Provide event schedules, speaker information, and answer attendee questions. – Feedback Collection: Gather feedback and reviews from event participants. 🚀 ChatBot for Restaurants and Food Services: – Order Placement: Automate the ordering process and provide menu recommendations. – Reservations: Handle table reservations. – Customer Feedback: Collect reviews and feedback from customers. WPBOT Pro Version WPBot Pro version is a multi-language supported chatbot. It is an affordable chatbot services for SMEs to provide multilingual chatbot for international customers. WPBot Pro feature highlights 🟪 Interactions Collect User eMail for newsletter Subscription Option to show the ChatBot for only Logged in users, and WordPress backend Skip Greetings and Trigger an Intent (like a Conversational Form for Custom Greeting Sequence) Enable Asking for Phone Number Quick Help for commands that can be used in-chat 🟪 AI & OpenAI ChatGPT, Gemini, OpenRouter etc. Integration * Integrate with OpenAI so the WPBot can answer any questions * Train and Fine Tune OpenAI ChatGPT * RAG Vector Database embedding of your website contents * RAG Vector Embed by uploading training data as PDFs, XMLs, CSV, Sitemap link * Fine tune with your Website data (pages, posts and custom post types) * GPT Assistant support. Upload ChatBot Generated Website data, PDFs or any document to train ChatGPT * Generate and Upload website contents as JSON file to your GPT Assistant for AI training * OpenAI Content Writer and AI Content and Image Generatror * OpenRouter support (GPT, Claude, Gemini, Grok, Cohere, DeepSeek, Mistral, Llama etc. & Free Credits) * Supports OpenAI Agents * Supports n8n Integration 🟪 DialogFlow Integration Full integration with Google Artificial Intelligence, Machine Learning or AI Engine DialogFlow Supports DialogFlow ES – Essential and DialogFlow CX Use DialogFlow CX as visual workflow builder to create conversations that are easier to design, enhance, and maintain. 🟪 Customization Options Enable Extended Home Interface to present different interactive options to users Comprehensive Customization options to match your brand Option to Auto Open WPBot Window for First Time Page Load Option to Keep ChatBot window open when browsing 🟪 User Conversions & Retargeting Increase customer conversion rate with Onsite and Offsite retargeting and remarketing Show retargeting messages for customers on Exit Intent, After Scrolling Down “X” Percent, Or after “X” seconds. Collect User eMail for newsletter Subscription Out of focus Browser tab flashing with custom message Offsite Retargeting and Abandoned Cart Recovey for Woocommerce Users 🟪 Interactive, Conversational Forms Extend the Start Menu with the powerful Conversational Forms. It is a visual, drag and drop form builder. You can create: Conditional Menu Driven Conversations Standard Contact Forms Job Application Forms Lead Capture Forms Various types of Calculators Feedback Survey Forms etc. 🟪 Conversational forms pro Supports Google Calender integration inside your ChatBot 🟪 Language Support Works with any language Add multiple variations of WPBot responses for each node. They will be used randomly and give an appearance of more human like responses. RTL support Multi Language support. Multilingual chatbot for international customers 🟪 Embedding/Inserting ChatBot on Page Features Install once and use on unlimited cross websites. JavaScript Embed code to use the ChatBot on any other websites including static HTML website Widget Shortcode to show or insert the ChatBot on a page or post instead of Floating icon Shortcode for Click to Chat Button with the possibility to Trigger Specific Intent (forms etc.) on a page or post 🟪 Misc. Features Persistent chat history over user session on website Option to Disable persistent chat history (Chat history is reset on every page) GDPR compliance (message with link to Privacy page) 🟪 Chat Histories, Analytics, and AI Insights Stay on top of your ChatBot Performances and Improve continuously Save complete Chat Histories, Export as CSV, Forward specific chat to any email Detailed analytics, including reports of liked/disliked responses AI Insight – uses AI to analyze customer interactions and emails you a daily digest so you can keep track of the interactions and improve the chatbot responses 🟪 Omni Channel ChatBot – Facebook Pages, Instagram, Messenger, WhatsApp, and Telegram * Connect your ChatBot to your social media profiles and pages to provide automated customer support and increase engagement on your pages. 🟪 Live human chat support * Allow users to escalate to Live Human chat support * Provide Live support through Slack or WordPress dashboard 🟪 Woocommerce Support * Strong integration with Woocommerce products. Display product catelog, products on sale, featured products, order status, and more inside the ChatBot. Users can add products to cart from the ChatBot window. * Offsite Retargeting and Abandoned Cart Recovey for Woocommerce Users 🟪 White Label ChatBot * White label your chatbot and use their own branding in the backend. Best ChatBot solution for agencies to implement on customer websites 🟪 WebHook Integration with Forms * Connect your Conversational forms to virtually any CRM or Mailing List. Also, supports Zapier. Best chatbot solution for lead generation 🟪 Voice Message ChatBot * Allow users to send you a voice message 🟪 Voice Enabled ChatBot * Option to enable voice for your ChatBot. Users can voice dictate and get answers in spoken voices. Works with almost any languages. 🟪 AI Powered Support Ticket System * Modern AI powered, feature rich support ticket system includes all the features you need to provide prompt and efficient customer support ++ Download Free WPBot from GITHUB ++ View WPBot in Action ++ Upgrade to WPBot Pro Now!

Formilla Live Chat Software offers FREE and Premium services for your WordPress site. Allow your visitors to chat with you live if they have any questions or need support. Formilla Live Chat Features: Installs Instantly: Use the out-of-the-box Formilla Live Chat web interface to begin chatting immediately. The live chat button will appear on your WordPress or WooCommerce site upon installation/activation of this plugin. Mobile Apps for iPhone, iPad, and Android Devices: Reply via your mobile device or tablet by using our iPhone/iPad or Android apps! Install our app and simply login to your Formilla account to chat with customers from anywhere! Mobile Ready Chat Widget: The Formilla Live Chat widget has a responsive design that adapts to smartphones of any size, making it easy for your website visitors to interact with. Real-time Visitor Monitoring: Formilla real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them. View what country the visitor is accessing your site from, their recently viewed web pages, operating system in use (Windows, Mac, iOS, Android, etc.), internet browser, referring site, new user vs. returning, IP address, and more. Formilla Live Chat visitor monitoring is a paid feature and comes with our Professional package or higher. Language Support (International): Our Language support option allows you to customize the text of the live chat widget in online and offline form. All of our packages allow you to customize your widget in any language, including Spanish, French, German, Dutch, Portuguese, Chinese, Hindi, Italian, and much more! Custom Chat Bots: Chatbots work around the clock to automatically qualify leads, book meetings, and provide information about your products or services to customers, even without having to chat with a live person! Chatbots can be added to any Premium package as a paid feature add-on. Check out our Custom Chat Bot tutorial to learn more. A.I. ChatGPT Bots: ChatGPT Chatbots leverage ChatGPT’s incredible Artificial Intelligence technology to respond to visitor questions 24/7 (paid feature add-on). You’ll see a huge improvement in your staff’s efficiency and dramatically boost customer satisfaction too. Check out our ChatGPT Bots tutorial to learn more. Pro-active Chat: Enable pro-active chat to trigger automatically after a defined number of seconds (Premium packages). You can also configure a chatbot to do the same, with even more control over the user flow. For example, a chatbot can proactively popup to engage visitors and qualify them as leads before speaking with a live agent. This works with multiple types of custom chatbots you can create for your business. Smart Messages: Target visitors like never before! With Smart Messages, you can automatically display custom messages to your website visitors in many different scenarios (Premium packages). Marketing Automation (Email Messaging): Keep customers coming back to your website with Formilla automatic email messaging. Use the “Personal” template so it looks like you’re contacting your customer directly, or use the “Professional” branded template when sending a company announcement, blog update, etc. (Growth package). Marketing Automation (In-App Messaging): Display In-App/website popup messages using multiple display types on your website (popups, corner widgets, website bars). Announce a limited time offer or sale, offer a coupon code, or market virtually anything to your visitors (Growth package). Canned (Saved) Replies: Use simple keyboard shortcuts to access saved replies and quickly respond to commonly asked questions . Our Premium plans allow for unlimited Canned Replies and our free chat package allows for up to 5. File Sharing: Allow site visitors and agents to securely share files during a chat. File sharing helps you resolve customer issues more quickly. You also have the power to disable file sharing for visitors, agents, or both (Professional package). User/Agent is Typing a Message…: Now you don’t need to wonder if the person you’re chatting with is even on the other end! Formilla Live Chat keeps visitors and agents informed if the User or Agent is typing a message. This improves usability and makes live chat more enjoyable. Desktop Notifications: Make sure you don’t miss any chats by enabling Desktop Notifications to see an alert box displayed every time you receive a chat. This feature currently works with Chrome, Firefox, and Safari. Chat Broadcast: With Chat Broadcast, all your online chat agents are notified of an incoming chat and can accept or decline the chat based on their immediate availability. Chat Transfer: Transfer a chat message back and forth with other available online chat agents and provide a private message to provide additional details with the transfer. Custom Banners, Colors, and Themes: Formilla Live Chat software allow you to customize your chat widgets to match your site. Change the color of the livechat button/widget, chat message and font color, backgrounds, etc. Advanced Customization: Formilla Live Chat software gives you the ability to stretch the width and height of the live chat button, and control the location down to the pixel. You get access to the CSS for your widget to make it look perfect. Upload your own online and offline images to use in your header, footer, etc. to encourage customers to start a conversation! (Premium option) Require Email Address: Before visitors start a conversation, you can require them to supply their email address first. Contacts Management: We’ll store your contacts in Formilla whenever you have a conversation, or receive one while offline. You can segment contacts automatically into separate groups to target them effectively. You can also tag high-value prospects for follow-up, as VIP customers, or really anything else. Use our super fast search and filtering options to find your contacts quickly. Chat Button Location: Easily move the position of the live chat box & button to the bottom left or right of your website with our customization options. Multiple Agents: Our Premium packages start with two live chat agents, and you can add additional live chat agents to support incoming conversations from your customers. Offline Chats: Formilla Live Chat software automatically displays as an offline version of the chat box on your site when you’re unavailable to livechat. You can manage offline messages via email as Formilla will send you a transcript of the message. Integrate with hundreds of apps using Zapier: Automatically post livechat transcripts directly to your favorite apps using Zapier. Hundreds of apps are supported, including email marketing tools, CRMs, ticket systems, and a lot more (e.g. Mailchimp, Constant Contact, Pipedrive, Infusionsoft, Zendesk, etc.). This is a Premium package option. Help Desk: The Conversation History/helpdesk allows you to search by customer email address, priority, status (new, read, pending, complete), flagged vs. unflagged, and also assign an item to another user of your Formilla Live Chat account. Export Email Data: Formilla Live Chat software allows you to export your customers’ email addresses from the Conversation History inbox. Add Private Comments: Formilla gives you the ability to add private comments to any historical record in your Conversation History. Visitor Technical Info: Formilla Conversation History includes the customer’s technical details such as operating system, browser, screen resolution, etc. Also, view visitor technical info during a live chat. Custom Attributes: Pass in custom data fields from your website to Formilla for easier tracking such as account IDs, customer IDs, name, phone, and more. Robust APIs: Push your data to Formilla to track advanced customer behavior with our Javascript and REST APIs. Track last order date, member signup date, total amount spent, or anything else. Get started immediately with our free live chat package that comes with 15 days of premium services as well. Popular Use Cases for Live Chat: There are a variety of reasons you might be interested in adding a live chat feature to your site. Most commonly, site owners are looking to chat in real-time with visitors in order to offer better customer service or to generate sales. Live Chat for Customer Service Data from ecommerce platform Shopify shows that “businesses that respond to a customer’s chat within five minutes are 69% more likely to get a sale.” Customers don’t like hunting around for information or waiting for responses, and live chat offers the best possible customer experience. A live chat customer service agent can speak directly to a customer, providing a personal experience leading to increased customer satisfaction. One of the benefits of live chat that businesses often overlook is the ability to learn directly from customers. Speaking to a customer who came to your site looking to solve a problem or answer a question gives you valuable insight into how real people interact with your website. Live chat customer service also helps keep customer interactions on-site, rather than seeing frustrated customers take their complaints to a public forum like social media. Live Chat for Marketing Live chat can help in multiple ways throughout the purchase funnel for your business. Talking to real human beings is one of the ways we are all most comfortable learning about new products and services, and a skilled marketer communicating to site visitors via a live chat widget can provide great opportunities to educate and engage potential customers. A live chat widget is an effective way to increase your visitor-to-lead conversion rate. By engaging potential customers right away, you’re reducing the number of visitors who “bounce” off your site. And you can also use live chat to pre-qualify leads, determining a visitor’s actual interest level in what you have to offer. Live Chat for Sales Using live chat to help convert site visitors into customers is often referred to as “conversational sales.” Your live chat sales team can help visitors find the products or services they are looking for quickly, can nurture leads brought to the site by marketing programs, and can answer ordering or billing questions as needed to offer a smooth transaction experience. Live chat is also a great opportunity for a sales agent to schedule a product demonstration or training session, which can be especially helpful for sites that provide things like business software. And agents can also encourage satisfied customers to share their contact information as part of the chat, in order to continue the personalized interaction in the future. Read more about live chat use cases on our blog. How can live chat bots help businesses? The uses of live chat bots on business websites are varied, but can be broadly categorized into customer service, marketing, and sales tasks. Automated chat bots can staff the live chat feature on your site when live chat agents aren’t available. The flexibility provided by custom bots makes them an efficient solution for handling common sales and support tasks, while freeing up your team to handle more complex inquiries. For example, you can configure multiple bots across your website based on key landing pages, learn where visitors are at in the sales process by asking them questions and collecting input, and perform specific actions based on visitor selection. Some of the popular chat bot use cases include: Triage: A live chat bot can greet site visitors and ask them to choose from several pre-defined answer buttons to guide them down a given path, similar to an automated phone system. For example, the bot can show options such as ‘I’m new & want to learn more’, ‘Track my order’, ‘Change my password’, ‘Technical help’, along with ‘Other’ if nothing matches the reason for their visit, along with a multitude of other button options based on your business needs. Lead Qualification: To collect contact information from site visitors as a means to generate leads, and ask additional qualifying questions to determine the size of the opportunity, gauge the customer’s interest and where they are at in the buying cycle, or route them right to your sales team or even book a demo on your calendar. Scheduling: With the Calendly scheduling feature, a live chat bot can be configured to display your Calendly calendar directly inside the live chat widget for the visitor to choose from any available dates and times for a demo or phone consultation. Frequently Asked Questions: A custom menu-based bot can be used to preemptively answer frequently asked questions from site visitors. For example, let’s say you have a conference event coming up and configure a live chat bot with pre-defined buttons where the visitor can quickly choose from topics such as ticket costs, directions to the event, parking tips, event schedule, guest speakers participating, nearby hotels, and more. This can work for a virtual conference as well. ChatGPT Chatbot: A ChatGPT Bot dramatically reduces support time by automatically responding to visitor questions at any time — day or night — using the power of ChatGPT’s Artificial Intelligence. A ChatGPT Bot is different from the other bot types since it allows visitors to enter a free-form question, and replies with the most relevant answer based on how it has been trained over time.