Guest Support vs AI Chatbot Free Models – Customer Support, Live Chat, Virtual Assistant

AI Chatbot Free Models empowers you to integrate a cutting-edge AI chatbot into your WordPress website! It is a multi-provider solution: connect directly to OpenAI (ChatGPT), Anthropic (Claude), Google (Gemini), DeepSeek, Groq, xAI (Grok), Together AI, Mistral, Perplexity, or OpenRouter (over 500 models with a single API key), and you can even point it to any custom OpenAI-compatible API endpoint. Choose from a wide array of both free and premium models to perfectly match your needs and budget. Unlike many other plugins, all management and customization happen entirely within your WordPress backend, no need to visit external sites for configuration. The only account required is to obtain your API key. Looking for a platform-independent version? This chatbot is also available as a standalone version for use in non-WordPress websites (HTML, PHP, etc.). Get it on GitHub Use Cases Here are several practical ways to use Chatbot AI Free Models on your WordPress website: 24/7 Customer Support Provide instant answers to visitors at any time, improving engagement and reducing support workload. Lead Generation Assistant Qualify visitors and collect contact information through conversational interaction. Product Recommendation Bot Help users find suitable products or services using natural language queries. Content Navigation Helper Guide users to the right blog posts, categories, or pages based on their questions. Automated Live Chat for Immediate Engagement Deploy an automated assistant that mimics a live chat operator. It can greet visitors, answer initial questions, and guide them, ensuring every user feels supported. Knowledge Base Access Offer a conversational interface to your FAQ, help articles, or documentation. Idea Generation for Writers and Bloggers Suggest article topics, headlines, or summaries directly within your website. Multilingual Support Serve users in multiple languages by selecting models with multilingual capabilities. Chatbot-Powered Helpdesk Turn your chatbot into a powerful first-line helpdesk. It provides instant, automated support 24/7 and captures visitor details with an optional pre-chat form. Free AI Integration Use free models from OpenRouter or other supported providers without additional costs or complex setup. Configuration – Setting up your AI Chatbot Get an API Key from one of the supported providers (OpenAI, OpenRouter, Anthropic, Google, DeepSeek, Groq, xAI, Together AI, Mistral, or Perplexity) from its official website. Enter your API Key in the “Settings” tab and select the matching provider. Choose an AI Model. On OpenRouter, free models have the suffix “:free” at the end of their name. Other providers list their free or low-cost models directly. Provide context about your website in the “Information for responses” field. Customize the chatbot’s appearance in the “Style” and “Images” tabs. Click “Save settings”. Remember to refresh your website (Ctrl+F5 or Cmd+Shift+R) after saving, otherwise the changes may not be displayed correctly due to caching. Message and IP Saving You can enable or disable the saving of chat messages and user IP addresses in the “Messages” tab of the settings page. Message saving is disabled by default for privacy reasons. If enabled, all chat messages and IP addresses will be stored securely within the plugin’s dedicated database. Using a dedicated database offers several advantages: Simplified Management: All chatbot-related data is contained in a single location, making it easier to manage and maintain. Reduced Impact: Storing data separately minimizes the impact on your website’s core database performance. Important: If you choose to enable message and IP saving, you MUST update your website’s privacy policy to reflect this data collection practice and inform your users accordingly. You are responsible for complying with all applicable privacy laws. Enabling “Powered by NewCodeByte” Enabling “Powered by NewCodeByte” helps me support the development of this free plugin. If you enjoy Chatbot AI Free Models, please consider enabling it! If you’d prefer not to display the “Powered by NewCodeByte” link, you can support me with a donation on Buy Me a Coffee via Buy Me a Coffee. All donations are greatly appreciated and will help me continue to improve and maintain this plugin. External Services Chatbot AI Free Models allows you to connect your site to AI services via one of the supported providers (OpenAI, OpenRouter, Anthropic, Google, DeepSeek, Groq, xAI, Together AI, Mistral, Perplexity, or any custom OpenAI-compatible endpoint). You need your own API key and must comply with the Terms of Service and Privacy Policy of each provider you use. The plugin developer is not responsible for any issues or damages resulting from the use of the plugin or AI-generated content. Make sure your usage complies with the laws of your country. All data stays on your server, it’s your responsibility to keep it secure. OpenRouter Terms of Service and Privacy Policy: Terms of Service: https://openrouter.ai/terms Privacy Policy: https://openrouter.ai/privacy Donate link You can support the development of Chatbot AI Free Models by making a donation via https://www.buymeacoffee.com/codebytewp. License and Usage Chatbot AI Free Models is provided free of charge for both personal and commercial use. You are allowed to distribute the plugin in its original, unmodified form. This plugin is created and maintained by NewCodeByte. Author NewCodeByte Disclaimer and Legal Information This plugin is provided “as is” and without any warranty, express or implied. NewCodeByte is not liable for any damages or losses arising from its use. While this plugin is provided free of charge for personal or commercial use, the “Powered by NewCodeByte” link helps support its development. This plugin is licensed under the GPLv2 (or later) license, and you are free to use, modify, and distribute it according to the terms of that license. You are solely responsible for ensuring that your use of this plugin complies with all applicable laws and regulations. Privacy This plugin handles user data in the following ways: Chat Messages – Messages are stored only when explicitly enabled by the site administrator – Messages are stored in a dedicated, secure database – Messages can be exported or deleted through the admin interface – No message content is shared with third parties except OpenRouter for processing User Data Collection – IP addresses (when message saving is enabled) – Chat message content – No personal identification information is collected – No cookies are used by the plugin itself Data Retention – Messages and IPs are stored until manually deleted by the administrator – No automatic data deletion is performed – Administrators can delete all stored data at any time GDPR Compliance – Users should be informed about data collection – Site administrators must update their privacy policy – Data export and deletion tools are provided – Clear process for handling data subject requests Contact If you need support: https://newcodebyte.altervista.org

Guest Support is a comprehensive customer support ticket system for WordPress. With this plugin, you can effortlessly provide customer support, allowing users to create new tickets and replies, and agents to respond to tickets without requiring any login or registration. View live demo Features – Create new ticket: Users can create tickets without any Login/Registration Live WordPress Posts suggestions based on user’s typing on the Subject input field through Ajax (Pro Addon required). Users can upload files with the maximum allowed number of files, total files size and allowed file types/extensions based on settings. Secure file uploads and stores files with random filenames on your server. Google reCAPTCHA 3 SPAM verification. Verify email with OTP (One Time Password) through Ajax (Pro Addon required). Internal email validation system to identify fake/mistyped/invalid and disposable temporary email addresses. 99.9% SPAM free if you enable Email verification. Option to show a customized message or redirect to the ticket view page after successfully submitting a ticket. Features – Create reply: After creating a new ticket, both the user and support agent will receive email notifications with a unique ticket link. Agents can reply to the ticket using the unique ticket link without logging in. Users can reply to the ticket using the unique ticket link without logging in. Both the user and agent can edit the last/all reply message(s) based on settings. Both the user and agent can close tickets when submitting a reply. Both the user and agent can close tickets using a Close Ticket link. Both the user and agent can reopen closed tickets if allowed in the settings. On the single ticket view page, both the user and agent can see links to other submitted tickets of the same user based on the user’s email address. Features – Signature and profile photo (Pro Addon required): Both users and agents can set a profile photo and default signature if allowed in the settings. Login/registration required to use this feature. Features – Create ticket for users by Admin and Agent (Pro Addon required): Admins can create tickets for other registered users from the admin panel. Agents can create tickets for other registered users from the frontend. Features – List of tickets: Admins can view a list of all tickets in the WordPress admin panel. Agents can view a list of all tickets submitted to their department on the frontend (Pro Addon required). Registered users can view a list of all tickets (Pro Addon required). If a user registers later with an email address that was used to submit tickets, all of the user’s tickets (before and after registration) will be displayed on the frontend tickets list page (Pro Addon required). Filter tickets by ticket status: ‘Open’, ‘Pending’, ‘Closed’, and departments. Sort tickets by ‘Ticket Created Date A-Z’, ‘Ticket Created Date Z-A’, ‘Last Reply Date A-Z’, and ‘Last Reply Date Z-A’. Search tickets by ticket ID, subject, and email address. Users and agents can still view a list of submitted tickets on the single ticket view page without logging in or registering. Features – Admin- Department: Create/edit/delete unlimited departments. One department supported in the free version. Assign a support agent to each department. Show/hide department field on the frontend ticket submission form. Add additional email notification addresses to each department. When a new ticket is submitted to a specific department, the assigned support agent and additional email addresses will receive email notifications. Features – Admin- Forms and Form Builder: Create/edit/delete unlimited forms with dedicated custom fields, features, and options. One form is supported in the free version. Add different forms with different and dedicated custom fields to different pages and receive support tickets. Dedicated shortcode for each form. Add unlimited custom fields (Pro Addon required). Supported custom field types include: Textbox Email Number Box Textarea Dropdown/Select Radio Group Checkbox Group Hidden Date Picker Date and Time Picker Content (Supports HTML) Option to restrict custom fields to require login. Useful for asking sensitive information, like website login info. Features – Dedicated options for each form: Add/edit/remove unlimited custom fields with field Name, Label, Placeholder, Error message, etc. (Pro Addon required). Option to show the custom field on the Ticket submission or Reply form or both (Pro Addon required). Option to add/remove custom field inputs on Email notifications (Pro Addon required). Re-order all (core and custom) fields. Arrange/rearrange all (core and custom) fields with 1-3 columns. Enable/disable file upload. Enable/disable Google reCAPTCHA. Enable/disable email verification (Pro Addon required). Enable/disable WordPress posts suggestions when typing in the Subject field (Pro Addon required). Add your own CSS classes for input fields and buttons. Add your own button texts. Ticket View Page’s Sidebar Options: Option to add HTML supported content at the very top. Option to add HTML supported content at the very bottom. Option to show/hide ticket status Option to show/hide ticket created date Option to show/hide last updated date Option to show/hide user-submitted custom fields’ label and value for the initial message (when the ticket is created), not for replies. Option to show/hide other tickets by the user. Option to show number of other tickets by the user. Features – Email settings: Support WordPress default email delivery system. Support dedicated SMTP for this plugin only. Features – Email templates: Following customizable email templates are available with necessary placeholders: After a new ticket is created – Send to User After a new ticket is created – Send to Agent After a new ticket is created – Send to Additional email addresses After a ticket reply – Send to User After a ticket reply – Send to Agent After a ticket reply – Send to Additional email addresses Send pre-ticket closing notification to User Send pre-ticket closing notification to Agent Send closure notification to User after automatically closing tickets OTP Email When new user account created – Send to User (Any emails can be disabled by deactivating email templates.) Features – Automation with cron job (Pro Addon required): Send pre-ticket closing notification to the ticket submitter or the assigned agent after x (based on settings) number of days of the last reply. Close tickets automatically after x (based on settings) number of days of the last reply. Send email notification to the ticket submitter after closing a ticket automatically. How it works? After creating a new ticket, a unique ticket link URL will be generated with 2 unique and dedicated random IDs, and the ticket link URL will be sent to the submitter and support agent by email. With the unique ticket link URL, both the user/submitter and the support agent will be able to reply to the ticket without any login/registration. When viewing and replying to tickets, 2 unique IDs will be verified to give access to the ticket. Ticket link URL will be sent with email notifications, and there is no other way to see the URL. Encrypted agent information on the ticket link URL to identify and verify the agent when replying as an agent. Requirements: WordPress 5.5+ PHP 7+ Links Pro Addon Documentation Contact Support Available Shortcodes Submit ticket form: [guest-support view=form id=1] View single ticket: [guest-support view=ticket] View list of tickets on front-end (Pro Addon required): [guest-support view=tickets] Third-Party Services This plugin uses Google reCAPTCHA to enhance security by preventing spam and abuse on the support ticket submission forms. Data Transmission When Google reCAPTCHA is enabled, user interaction data with the reCAPTCHA may be transmitted to Google for verification purposes. Please note that no data from the actual support ticket forms is sent to Google. Optional Usage Google reCAPTCHA is an optional feature. If you do not wish to use it, you can disable it within the plugin settings. Links to Google reCAPTCHA Service – Google reCAPTCHA – Google Terms of Service – Google Privacy Policy Please review these terms and policies to understand how your interaction data with Google reCAPTCHA is handled. By enabling and using Google reCAPTCHA, you agree to these terms.