| Chat Icon | Simple Ajax Chat – Add a Fast, Secure Chat Box | |
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| Metric | Chat Icon | Simple Ajax Chat – Add a Fast, Secure Chat Box |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.9 ★ |
| Total reviews | 4 | ★ 215 |
| Active installs | 10+ | 2,000+ |
| Free plan | — | — |
| Built for Shopify | — | — |
Chat Icon and Simple Ajax Chat – Add a Fast, Secure Chat Box are evenly matched on rating (5.0★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Simple Ajax Chat – Add a Fast, Secure Chat Box has the larger user base (215 reviews vs 4), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Chat Icon's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical WordPress Plugin Directory listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chat Icon audit • Simple Ajax Chat – Add a Fast, Secure Chat Box audit
| Keyword | Chat Icon | Simple Ajax Chat – Add a Fast, Secure Chat Box |
|---|---|---|
| chat bot | #161 | #10 |
| live chat | #434 | #50 |
Chat Icon (5.0★, 4 reviews) and Simple Ajax Chat – Add a Fast, Secure Chat Box (4.9★, 215 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Chat Icon fits better if you prioritize rating consistency; Simple Ajax Chat – Add a Fast, Secure Chat Box is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the WordPress Plugin Directory marketplace. Simple Ajax Chat – Add a Fast, Secure Chat Box has more onboarding documentation maturity (215 reviews vs 4), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Chat Icon typically suits early-stage and growth-mode stores based on its review-base composition (4 reviews). Simple Ajax Chat – Add a Fast, Secure Chat Box aligns more with early-stage and growth-mode stores (215 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Chat Icon and Simple Ajax Chat – Add a Fast, Secure Chat Box both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Chat Icon" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
