Chaport vs ProProfs Chat- Live Chat & Chatbot Plugin

Chaport is a modern live chat and chatbot solution designed to help you communicate with your website visitors easily and effectively. It combines real-time messaging, chat automation, multi-channel support, and powerful operator tools in a clean, intuitive interface. More than 30,000 teams worldwide use Chaport to improve customer communication and streamline support, and the product is well-rated on platforms such as Capterra and G2. 24/7 CUSTOMER SUPPORT Provide timely assistance using live chat and chatbots. Automated replies help you stay available around the clock, while operators can step in whenever human interaction is needed. MULTI-CHANNEL COMMUNICATION Handle all incoming messages in one place. Let your customers reach you through their preferred communication channel — whether it’s live chat, Facebook, Telegram, Viber, or email. IMPROVED CUSTOMER EXPERIENCE Deliver consistent, high-quality support using a combination of live chat and chatbots. Chatbots help with routine questions, reduce operator workload, and free your team to focus on more complex requests. LEAD GENERATION & QUALIFICATION Engage visitors with targeted auto-invitations based on specified rules. Collect essential contact details using a pre-chat form or request them during a chatbot conversation. Start meaningful conversations with visitors who show interest and convert them into leads. INCREASED SALES Reach out to customers at key moments — for example, on the checkout page — using automated messages. Assist them in completing their purchase via live chat or allow your chatbot to guide them through common questions. WORKFLOW AUTOMATION Connect Chaport to your existing tools via API or Zapier. Automatically transfer collected data to your CRM, email service, task manager, or any other system you use. RELIABLE CUSTOMER COMMUNICATION Quality support is an essential part of a great customer experience. When customers receive timely and helpful assistance, they are more likely to stay with your business and recommend it to others. Live chat and chatbots help you provide fast, high-quality support, build trust, and strengthen customer loyalty. Why Chaport is a great solution for your website: Easy installation Getting started takes only a few minutes. Once installed, the chat widget becomes visible on your website, and you can immediately begin communicating with visitors. Intuitive interface Chaport is designed to be simple and easy to use. You can quickly learn how to manage chats, configure chatbots, and customize settings without spending extra time on onboarding. Customization Adjust the chat widget to match your branding. You can choose the colors, add a background, change the position, and fine-tune other settings to match your website design. Understanding your customers Chaport helps you better understand your visitors. Collect visitor info or conduct a survey using a pre-chat form, see what users are typing in real time with typing insights, and view the pages they browse while chatting. Simple and transparent pricing Chaport offers simple and fixed pricing where you don’t need to pay for each operator. You can choose from three plans: Free (2 operators), Pro (4 operators), and Unlimited (unlimited operators). You can stay on the Free plan forever or upgrade at any time to unlock more functionality Powerful Free plan Even on the Free plan, you get key features such as unlimited chats, multilingual widget, in-chat email request, reports, and more — everything needed to improve communication with your visitors. KEY FEATURES Mobile-friendly widget: install a premium-looking live chat widget that works great on mobile. Desktop apps: download desktop apps for macOS and Windows to work from your computer. Mobile apps: receive and answer chats from anywhere with full-featured mobile apps for iOS and Android. Chatbots: create chatbots to automate your customer service, boost conversion, and capture more leads. Easy-to-use scenario editor: quickly build chatbot scenarios without any coding skills. Transfer to operator: a chatbot can transfer chats to a live chat operator if the query is too complex. Group chats: operators can invite another operator or join someone else’s chat to assist each other. Teams: organize your operators into teams based on their roles, such as Support, Sales, or Marketing. Assignment rules: automatically assign chats to the right operators or teams based on language, page URL, visitor location, message text, and other conditions. Auto-invitations: engage visitors who have questions and encourage them to start a conversation via live chat. Offline messages: receive messages when all operators are offline and send replies even if the visitor has already left the website. Multilingual chat widget: the widget automatically switches to the visitor’s preferred language. Saved replies: create answer templates for common visitor questions to provide faster customer service. File sending: exchange screenshots, documents, and other files with your visitors. Emoji: make communication more expressive with emoji support. Typing insights: see what visitors are typing and read messages before they are sent to respond more quickly. Visitor ban: block unwanted visitors if necessary. Unlimited chats: no limitations on the number of chats, even on the Free plan. Unlimited history: browse previous conversations with all associated visitor information. Search: quickly find the information you need in your chat history. Reports: track served and missed chats and see how much time operators spend online; generate on-demand reports for more detailed insights. Unlimited websites: use Chaport live chat and chatbots on multiple websites. Integrations with email and social media: receive messages from multiple channels and answer them in Chaport. API and 3,000+ integrations via Zapier: automate workflows and increase productivity. Customization: adjust the chat widget appearance to match your website design. Chat transfer: transfer chats to other specialists if the query is not within your area of expertise. Automatic email address request: automatically request a visitor’s email after they send their first message. Pre-chat form: collect visitor information or conduct a short survey before a chat starts. Visitor info: view visitor details such as name, phone number, email, language, location, and more. Notifications: receive notifications about new messages via desktop, browser, mobile, or email. Read receipts: see message statuses indicating when a message was sent and read. Message editing and deletion: edit or delete messages to correct previously provided information. Notes: leave internal notes about visitors for future reference. Chat transcripts: send chat transcripts to email for archiving or sharing with customers. GETTING STARTED WITH CHAPORT LIVE CHAT & CHATBOTS To start using Chaport Live Chat, you need to create an account. It is fast and free, with no credit card required. Once your account is activated, you can install the chat widget on your website. The installation of the WordPress plugin takes only a moment. After installation, the live chat widget will appear on your website, and you’ll be ready to communicate with your visitors. In your account, you can configure live chat settings — add operators, upload photos, customize the widget, create auto-invitations, build chatbots, and use all the available tools to enhance your customer experience. USE ONE ACCOUNT FOR MULTIPLE WEBSITES You can install the Chaport chat widget on as many websites as you need on any plan, including the Free plan. Manage all your live chats in a single Chaport app. The website from which a chat originates is shown in the Visitor Info section. You can keep a consistent widget design across your sites or customize the appearance for each URL individually. MANAGING THE ACCOUNT You can assign roles to your operators and specify their permissions. An operator can have one of two roles: Operator — receives live chats, sees other operators’ chats, and views reports. Administrator — has all Operator permissions plus access to account settings (customizing the widget, adding operators, etc.). The user who first registers a Chaport account automatically becomes the Administrator and Account Owner. This user cannot be deleted, and their role always remains the same. The account owner can choose a pricing plan and manage billing. LIVE CHAT & CHATBOTS Boost your website’s productivity using the combination of live chat and chatbots. Communicate with visitors in real time and provide 24/7 support through automated replies. Chaport includes a simple, fully functional chatbot builder. Creating a chatbot is easy — no coding required. Add a new bot, define the triggers, and build the scenario. With Chaport bots, you can provide information, answer questions, request visitor details, or transfer the conversation to a live chat operator when needed. CHAPORT AND GDPR The GDPR is a data protection law created to protect the personal data of EU citizens and increase the responsibilities of organizations that process such data. Even if you are not located in the EU, the GDPR applies if you handle the personal data of EU citizens. To help you use Chaport Live Chat and chatbots in a GDPR-compliant way, we provide the necessary tools: Chat deletion and export Account deletion and export Legal text in the live chat widget to inform visitors how you use their personal data Marketing permission request Data processing addendum that can be signed at your request GDPR-friendly legal documents AFFILIATE PROGRAM You can become our affiliate partner and help other software buyers learn about Chaport. Chaport offers the highest commissions on the market – you will get 35% of recurring lifetime payments from referred customers. You can become our affiliate partner and help other software buyers learn about Chaport. Chaport offers a 35% recurring lifetime commission for referred customers. Join and start earning now! SUPPORTED LANGUAGES Chaport offers a multilingual live chat widget to facilitate communication across countries. The widget determines the language of a visitor and automatically switches to their native language. Chaport currently supports 31 languages: 🇦🇿 Azerbaijani 🇧🇦 Bosnian 🇨🇳 Chinese (Simplified) 🇨🇳 Chinese (Traditional) 🇨🇿 Czech 🇩🇰 Danish 🇳🇱 Dutch 🇺🇸 English 🇪🇪 Estonian 🇫🇮 Finnish 🇫🇷 French 🇩🇪 German 🇬🇷 Greek 🇭🇺 Hungarian 🇮🇩 Indonesian 🇮🇹 Italian 🇱🇻 Latvian 🇱🇹 Lithuanian 🇳🇴 Norwegian 🇵🇱 Polish 🇧🇷 Portuguese 🇷🇺 Russian 🇷🇸 Serbian 🇸🇰 Slovak 🇸🇮 Slovenian 🇪🇸 Spanish 🇸🇪 Swedish 🇹🇷 Turkish 🇺🇦 Ukrainian 🇻🇳 Vietnamese 🏴󠁧󠁢󠁷󠁬󠁳󠁿 Welsh The Chaport app for operators is available in 4 languages: 🇺🇸 English 🇩🇪 German 🇷🇺 Russian 🇪🇸 Spanish SUPPORT Find the detailed instructions in our Knowledge Base. Couldn’t find the answer? Our support team will be happy to help you! Send us a message via our live chat on chaport.com. Contact us via email: [email protected]. LEGAL For more detailed information about our policies, please visit our website: Terms and Conditions Privacy Policy

ProProfs Chat is a SaaS-based live chat software that helps businesses of all sizes communicate with their website visitors and customers in real-time. Based on the time someone has spent on your site, you can invite them to chat, share custom chat greetings, offer proactive support, and engage your audience. ProProfs Live Chat Software helps organizations boost sales by capturing quality leads. Such high-quality leads can be directly stored in your favorite CRM tool and shared with the sales or marketing teams. You can even build powerful chatbots to automate your customer service and offer delightful support to customers 24×7. The tool even comes with high data security. You can restrict access with roles and permissions and enable single-sign-on. To make it simpler for WordPress website users, we have launched our live chat support plugin too. Privacy Policy Terms of Use How to Add ProProfs Live Chat Plugin to Your WordPress Website Why Use WordPress Live Chat Plugin Add a complete support package to your WordPress website by integrating a live chat software. It will help your business: Learn Customer Pain-Points Your operators will get an edge with the use of live chat tool while providing support to customers. They’ll better understand what the customers want while they browse through your services. What’s more, operators can reach out in real-time when they see a visitor for long enough, on a page. Provide Instant Support A live chat plugin will also help your operators reach visitors and provide instant answers to their questions. In case a visitor has doubts related to your services, they don’t have to wait in long call queues to get clarification. All they have to do is initiate a chat and get answers instantly. Boost Brand Name By being proactive in terms of customer support with the help of a live chat plugin, you build a stronger stand for your brand name. The visitors and customers will always remember how quick you were to address their problems and would recommend it to all. Besides this, the WordPress live chat integration will also help you increase sales hassle-free. Understanding how the use of such a vital plugin can help your business, ProProfs Chat has built one, which is easy to install. Features of Live Chat Plugin for WordPress Website The WordPress live chat plugin has various features on offer. Let’s get familiar with them below. Chat Theme Customize the chat window that your website visitors will see. You can customize the live chat window to match the look and feel of your website by changing the chat icon, its color, font, chatbox dimensions, logo, and several other options. Chat Routing For quick support, you can route chats to operators. This helps you equally distribute the workload among all your operators. You can either route them manually or automatically by setting simple rules to reduce chat response time. Chat Greetings Send your visitors personalized messages as they browse through your website. This will help operators keep your visitors engaged and improve brand loyalty. Canned Responses Your operators can save their messages that are used for frequently asked questions to reduce response time with this feature. What’s more, they can easily manage multiple visitors at the same time. Co-browsing Improve sales and support by anticipating what your visitors are looking at, with the use of the co-browsing feature. It will also help you provide step-by-step support in case they are stuck with a certain process like product sign-up or purchase. Chat Reports & Analytics Access insightful reports to understand how your support team is performing and whether the visitors are happy with your services. This will allow you to bring in more strategies that boost customer delight as you improve services with their feedback. Visitor Monitoring Get access to information like visitor name, email address, and which pages they are browsing, with the use of this feature. You can also track how long did a user stay on a specific page and initiate a chat in strategic moments. Pre-Chat Form While visitor monitoring helps you understand the behavior, this feature allows you to capture leads for your business. Before a chat gets initiated, your operators can gather visitor details through this form and save them as leads. It also helps in narrowing down potential leads effectively. Post-Chat Form The online live chat widget for WP also supports the use of post-chat form. This will help you gather valuable visitor feedback and how they would like your services to be improved further. Announcements Let your website visitors learn what’s up and coming so they stay engaged with your brand. You can announce discounts, new feature launch, upcoming sales and much more with this feature. Integrations ProProfs Live Chat plugin for WordPress website also allows you to integrate it with different platforms that help your operators provide a delightful experience. With CRM integrations like MS Dynamics, SugarCRM, and Salesforce, you can store leads, chat transcripts and more, so to help your operators understand which method to use while approaching the same lead for sales. Develop Powerful Chatbots to Grow Leads & Support Customers 24×7 Explore multiple pre-designed chatbot templates for lead generation, sales, appointment booking, customer service, and more. Customize the templates based on your unique needs and speed up bot development. Automate your lead generation process by engaging with website visitors in real-time. Enable bots to ask multiple choice or open response questions and generate high-quality leads. Offer delightful assistance to prospects and customers 24×7, even when your team is away. Connect your chatbots with ProProfs Help Desk to automatically create and assign tickets to service agents. Chatbots can also be used to encourage self-service among your audience. Connect with your knowledge base so bots can share relevant self-help articles with customers based on their queries or complaints. Customize the look and style of your chatbot window in just a few clicks. Use branching logic to create more human-like interactions and keep visitors engaged throughout the conversation. Benefits of Live Chat Plugin to WordPress Website There are various benefits that your business can achieve by adding WordPress live chat plugin, the most prominent ones of them being: Instant Support, Faster Connection Customers want instant help and live chat plugin is here to help you do that right. You can provide instant support to visitors and let them know the details for your products hassle-free. Convenient Platform for Support With a live chat window on your WordPress website, visitors get a convenient option to get in touch with your business faster. No more call queues. Boost Conversions & Sales With the use of live chat plugin, increase lead generation and convert them into sales. This happens by helping your visitors ask questions in real-time, which they can find answers to, instantly. Doing so will also help you simplify their buying process. Attain Competitive Edge Live chat support is the perfect way to go one step ahead of your competitors. You can easily manage your products efficiently and build strong ties with customers. How to Use Live Chat Plugin on WordPress Website As you must have watched in the video above, it is easy to add live chat plugin to your WordPress website and that too in less than three minutes. What’s more, the tool supports all the platforms, you name it and we have it. Use it as Live Chat for web browser, Live Chat for Windows, and Live Chat for mobile applications – iOS as well as Android. Requirements While ProProfs Chat plugin for WordPress is free, you need to subscribe to ProProfs Chat to be able to use it. For viewing the packages and their costs, navigate to ProProfs Pricing. Click on the button below and enjoy WordPress live chat plugin for free. Sign up for Live Chat Free Trial