Chaport vs HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service

Chaport is a modern live chat and chatbot solution designed to help you communicate with your website visitors easily and effectively. It combines real-time messaging, chat automation, multi-channel support, and powerful operator tools in a clean, intuitive interface. More than 30,000 teams worldwide use Chaport to improve customer communication and streamline support, and the product is well-rated on platforms such as Capterra and G2. 24/7 CUSTOMER SUPPORT Provide timely assistance using live chat and chatbots. Automated replies help you stay available around the clock, while operators can step in whenever human interaction is needed. MULTI-CHANNEL COMMUNICATION Handle all incoming messages in one place. Let your customers reach you through their preferred communication channel — whether it’s live chat, Facebook, Telegram, Viber, or email. IMPROVED CUSTOMER EXPERIENCE Deliver consistent, high-quality support using a combination of live chat and chatbots. Chatbots help with routine questions, reduce operator workload, and free your team to focus on more complex requests. LEAD GENERATION & QUALIFICATION Engage visitors with targeted auto-invitations based on specified rules. Collect essential contact details using a pre-chat form or request them during a chatbot conversation. Start meaningful conversations with visitors who show interest and convert them into leads. INCREASED SALES Reach out to customers at key moments — for example, on the checkout page — using automated messages. Assist them in completing their purchase via live chat or allow your chatbot to guide them through common questions. WORKFLOW AUTOMATION Connect Chaport to your existing tools via API or Zapier. Automatically transfer collected data to your CRM, email service, task manager, or any other system you use. RELIABLE CUSTOMER COMMUNICATION Quality support is an essential part of a great customer experience. When customers receive timely and helpful assistance, they are more likely to stay with your business and recommend it to others. Live chat and chatbots help you provide fast, high-quality support, build trust, and strengthen customer loyalty. Why Chaport is a great solution for your website: Easy installation Getting started takes only a few minutes. Once installed, the chat widget becomes visible on your website, and you can immediately begin communicating with visitors. Intuitive interface Chaport is designed to be simple and easy to use. You can quickly learn how to manage chats, configure chatbots, and customize settings without spending extra time on onboarding. Customization Adjust the chat widget to match your branding. You can choose the colors, add a background, change the position, and fine-tune other settings to match your website design. Understanding your customers Chaport helps you better understand your visitors. Collect visitor info or conduct a survey using a pre-chat form, see what users are typing in real time with typing insights, and view the pages they browse while chatting. Simple and transparent pricing Chaport offers simple and fixed pricing where you don’t need to pay for each operator. You can choose from three plans: Free (2 operators), Pro (4 operators), and Unlimited (unlimited operators). You can stay on the Free plan forever or upgrade at any time to unlock more functionality Powerful Free plan Even on the Free plan, you get key features such as unlimited chats, multilingual widget, in-chat email request, reports, and more — everything needed to improve communication with your visitors. KEY FEATURES Mobile-friendly widget: install a premium-looking live chat widget that works great on mobile. Desktop apps: download desktop apps for macOS and Windows to work from your computer. Mobile apps: receive and answer chats from anywhere with full-featured mobile apps for iOS and Android. Chatbots: create chatbots to automate your customer service, boost conversion, and capture more leads. Easy-to-use scenario editor: quickly build chatbot scenarios without any coding skills. Transfer to operator: a chatbot can transfer chats to a live chat operator if the query is too complex. Group chats: operators can invite another operator or join someone else’s chat to assist each other. Teams: organize your operators into teams based on their roles, such as Support, Sales, or Marketing. Assignment rules: automatically assign chats to the right operators or teams based on language, page URL, visitor location, message text, and other conditions. Auto-invitations: engage visitors who have questions and encourage them to start a conversation via live chat. Offline messages: receive messages when all operators are offline and send replies even if the visitor has already left the website. Multilingual chat widget: the widget automatically switches to the visitor’s preferred language. Saved replies: create answer templates for common visitor questions to provide faster customer service. File sending: exchange screenshots, documents, and other files with your visitors. Emoji: make communication more expressive with emoji support. Typing insights: see what visitors are typing and read messages before they are sent to respond more quickly. Visitor ban: block unwanted visitors if necessary. Unlimited chats: no limitations on the number of chats, even on the Free plan. Unlimited history: browse previous conversations with all associated visitor information. Search: quickly find the information you need in your chat history. Reports: track served and missed chats and see how much time operators spend online; generate on-demand reports for more detailed insights. Unlimited websites: use Chaport live chat and chatbots on multiple websites. Integrations with email and social media: receive messages from multiple channels and answer them in Chaport. API and 3,000+ integrations via Zapier: automate workflows and increase productivity. Customization: adjust the chat widget appearance to match your website design. Chat transfer: transfer chats to other specialists if the query is not within your area of expertise. Automatic email address request: automatically request a visitor’s email after they send their first message. Pre-chat form: collect visitor information or conduct a short survey before a chat starts. Visitor info: view visitor details such as name, phone number, email, language, location, and more. Notifications: receive notifications about new messages via desktop, browser, mobile, or email. Read receipts: see message statuses indicating when a message was sent and read. Message editing and deletion: edit or delete messages to correct previously provided information. Notes: leave internal notes about visitors for future reference. Chat transcripts: send chat transcripts to email for archiving or sharing with customers. GETTING STARTED WITH CHAPORT LIVE CHAT & CHATBOTS To start using Chaport Live Chat, you need to create an account. It is fast and free, with no credit card required. Once your account is activated, you can install the chat widget on your website. The installation of the WordPress plugin takes only a moment. After installation, the live chat widget will appear on your website, and you’ll be ready to communicate with your visitors. In your account, you can configure live chat settings — add operators, upload photos, customize the widget, create auto-invitations, build chatbots, and use all the available tools to enhance your customer experience. USE ONE ACCOUNT FOR MULTIPLE WEBSITES You can install the Chaport chat widget on as many websites as you need on any plan, including the Free plan. Manage all your live chats in a single Chaport app. The website from which a chat originates is shown in the Visitor Info section. You can keep a consistent widget design across your sites or customize the appearance for each URL individually. MANAGING THE ACCOUNT You can assign roles to your operators and specify their permissions. An operator can have one of two roles: Operator — receives live chats, sees other operators’ chats, and views reports. Administrator — has all Operator permissions plus access to account settings (customizing the widget, adding operators, etc.). The user who first registers a Chaport account automatically becomes the Administrator and Account Owner. This user cannot be deleted, and their role always remains the same. The account owner can choose a pricing plan and manage billing. LIVE CHAT & CHATBOTS Boost your website’s productivity using the combination of live chat and chatbots. Communicate with visitors in real time and provide 24/7 support through automated replies. Chaport includes a simple, fully functional chatbot builder. Creating a chatbot is easy — no coding required. Add a new bot, define the triggers, and build the scenario. With Chaport bots, you can provide information, answer questions, request visitor details, or transfer the conversation to a live chat operator when needed. CHAPORT AND GDPR The GDPR is a data protection law created to protect the personal data of EU citizens and increase the responsibilities of organizations that process such data. Even if you are not located in the EU, the GDPR applies if you handle the personal data of EU citizens. To help you use Chaport Live Chat and chatbots in a GDPR-compliant way, we provide the necessary tools: Chat deletion and export Account deletion and export Legal text in the live chat widget to inform visitors how you use their personal data Marketing permission request Data processing addendum that can be signed at your request GDPR-friendly legal documents AFFILIATE PROGRAM You can become our affiliate partner and help other software buyers learn about Chaport. Chaport offers the highest commissions on the market – you will get 35% of recurring lifetime payments from referred customers. You can become our affiliate partner and help other software buyers learn about Chaport. Chaport offers a 35% recurring lifetime commission for referred customers. Join and start earning now! SUPPORTED LANGUAGES Chaport offers a multilingual live chat widget to facilitate communication across countries. The widget determines the language of a visitor and automatically switches to their native language. Chaport currently supports 31 languages: 🇦🇿 Azerbaijani 🇧🇦 Bosnian 🇨🇳 Chinese (Simplified) 🇨🇳 Chinese (Traditional) 🇨🇿 Czech 🇩🇰 Danish 🇳🇱 Dutch 🇺🇸 English 🇪🇪 Estonian 🇫🇮 Finnish 🇫🇷 French 🇩🇪 German 🇬🇷 Greek 🇭🇺 Hungarian 🇮🇩 Indonesian 🇮🇹 Italian 🇱🇻 Latvian 🇱🇹 Lithuanian 🇳🇴 Norwegian 🇵🇱 Polish 🇧🇷 Portuguese 🇷🇺 Russian 🇷🇸 Serbian 🇸🇰 Slovak 🇸🇮 Slovenian 🇪🇸 Spanish 🇸🇪 Swedish 🇹🇷 Turkish 🇺🇦 Ukrainian 🇻🇳 Vietnamese 🏴󠁧󠁢󠁷󠁬󠁳󠁿 Welsh The Chaport app for operators is available in 4 languages: 🇺🇸 English 🇩🇪 German 🇷🇺 Russian 🇪🇸 Spanish SUPPORT Find the detailed instructions in our Knowledge Base. Couldn’t find the answer? Our support team will be happy to help you! Send us a message via our live chat on chaport.com. Contact us via email: [email protected]. LEGAL For more detailed information about our policies, please visit our website: Terms and Conditions Privacy Policy

Take your customer support to the next level with the HelpCrunch WordPress plugin. Do you think it’s a tough nut to crack? Not at all! Thanks to our full-house solution, you can: Deliver second-to-none customer service Chat with website visitors in real time Automate routine tasks with chatbot Manage conversations from Telegram, Facebook, Instagram, or Viber by integrating them with HelpCrunch Catch valuable leads’ attention Encourage customer self-service with a multilingual knowledge base But that’s just scratching the surface. Let’s take a deeper look at HelpCrunch’s advanced toolset. 💬 LIVE CHAT Being the platform’s flagship feature, live chat helps you solve customers’ queries like a pro, acquire more clients and process requests in the nick of time. Auto messages for reaching out to clients proactively based on their behavior, e.g. exit intent time, time on page, last visit, etc. In-app messages for targeting users and educating them about your product or service, for instance during onboarding, upselling, feedback gathering, etc. Canned messages for streamlining service reps’ workflow. Create answers for FAQs beforehand and use them in live chat or chatbot conversations any time you need to be more productive. Knowledge base integration for making clients’ lives easier. They can search for the information without waiting for a rep’s reply, or you can send them a knowledge base article right from the live chat window. Live chat widget customization for sticking to your brand’s identity. Tweak the live chat button, choose its color scheme, add agent avatars, and do so much more. Reports for tracking team’s performance, customer satisfaction rate, first resolution time, and other metrics. Assignment rules for automating and assigning chats or tags for easier workflow. Round-robin chat assignment for distributing new chats between your team members equally. Live chat transcripts for sending the entire conversation to clients so that they have everything at their fingertips. LIVE CHAT INSTALLATION PROCESS You don’t have to be a mastermind to add the HelpCrunch live chat on your WordPress-powered website. Just follow this step-by-step instruction: STEP 1. Log into your WordPress account. STEP 2. Find the Plugins section and press Add new. STEP 3. In the Search box, type in HelpCrunch. STEP 4. Hit Install and Activate. STEP 5. Log in to your HelpCrunch account in a separate browser tab. STEP 6. Go to Settings → Channels → Website Widgets and choose the widget you’d like to install on your WordPress website. STEP 7. You will be redirected to the Installation page. Select WordPress installation guide and copy the code snippet from the HTML box. STEP 8. Go back to your WordPress account and find the HelpCrunch live chat widget under installed plugins. Open plugin Settings. STEP 9. Paste the copied HelpCrunch code snippet into the HelpCrunch Code field and save changes. Now our live chat widget is displayed in the bottom right corner of your website. If you have any problems with the setup, please check the installation guide. If you have any questions, just log in to your HelpCrunch account and chat with us. We’ll help you with everything 🤗 📱 MESSENGERS INTEGRATION Your customer service can be a great differentiator and help you stand out from the competition. Delighting your customers should be a top priority, and one of the best ways to achieve this is by communicating with them in the most convenient way possible. Luckily, HelpCrunch integrates with a range of popular messaging applications, such as: Facebook Messenger Instagram Telegram Viber WhatsApp (coming soon) Such integration can help you provide a seamless customer experience. No matter which channels your customers are using to interact with your business, you will be providing the best possible customer service. Furthermore, HelpCrunch can help your team save a lot of time and effort. Our shared inbox provides an intuitive interface for managing all customer requests from multiple channels in one place, without having to switch between different tools. 🤖 CHATBOT The new feature will ease the burden of your groovy tasks. Our chatbot is called HelpBot and has the power to support users 24/7, catch and qualify valuable leads, and encourage customer self-service. Do all chatbots have a seamless installation process? The one from HelpCrunch does! Our chatbot builder is completely code-free, so you can set it up on your website in minutes. Thanks to the pre-made templates, you can decide on the goal your bot will pursue: Collect contact details Qualify leads Offer a special discount Collect details about issues upfront Route new chats to the dedicated team Or create your own template from scratch! HelpCrunch’s chatbot is really cool because it works not only in the live chat widget, but also in popular messengers such as Facebook, Instagram, Telegram, and Viber. You might think that chatbots are a tricky feature to install. Check out our article where we shared all the ins and outs of creating your first flow. Trust us: implementing chatbots has never been that easy! 📚 KNOWLEDGE BASE Knowledge base software from HelpCrunch allows you to build a resource hub of your dreams without much hassle. Not only is it SEO-optimized but also feature-rich and multilanguage. With just a few clicks, you can create a well-oiled information hierarchy with a user-friendly WYSIWYG editor: draft new articles, add categories, and develop sections in your knowledge base. All articles are marked as “Draft” by default at the editing stage, so you can decide when it goes public. A “Preview” option is also available here: check your article first and post it! 📨 EMAIL AUTOMATION Whether you have a newsletter coming up or a one-time offer – take advantage of email marketing feature from HelpCrunch: Share company news and product announcements with your clients via perfectly built emails. Automate your marketing campaigns with email auto messages, engage existing users, and re-engage inactive ones. Create your own custom email templates or leverage ours. Monitor campaign performance with in-depth analytics. Set up email notifications not to miss a single letter when your team is offline. Send manual or auto follow-ups every time your message is unseen. Set up email forwarding to put an end to unread messages once and for all. 💁🏻‍♂️ SHARED INBOX Multi-channel customer support is now becoming a reality with the HelpCrunch shared inbox solution. No matter the size of your team, you can ease its life with a shared inbox. Owing to this helpful feature, everything is gathered under the same roof. Have your staff manage incoming conversations from live chat, social media, chatbots, and email together, leave dialogue private notes for each other, and more. Detailed customer profiles won’t let you forget a single detail about a client because such data as phone number, location, or device is safely kept. With our shared inbox, one customer service agent can handle up to 5 chats simultaneously thanks to such powerful options as tagging, rich customer data, private notes, snoozing chats for later, or assigning conversations (both manually and automatically). Live reports & analytics let you gauge your team’s productivity at a glance. Just choose a period of time and see where you need to improve your strategy. By the way, to always keep your finger on the pulse, use conversation rating to assess customer experience after closing a live chat. 🖼 POPUPS Do you want to catch your website visitors’ attention in a smarter way though have no clue how? HelpCrunch has! With our popup builder, you can be sure that no information will slip through the cracks. It offers everything you have ever wished for a perfect engagement action plan: Full customization including the opportunity to change popup appearance (popup templates, texts, animations, color schemes, and more) so that your popup is more noticeable. Popup display options: there are rules to choose from, such as browser language, current URL, number of page views, etc. Set them up and shoot a popup at the right time for the right audience to get maximum results. Live reports for optimizing popup real-time performance as people click on it. 🔗 OTHER INTEGRATIONS There is also a massive integration list to integrate HelpCrunch with your favorite tools (more integrations are on their way, so stay tuned!): Zapier Slack Google Tag Manager Google Analytics Shopify Squarespace Jimdo 3DCart Big Cartel SOUNDS INTRIGUING? BOOK A DEMO TO DISCUSS THE DETAILS AND START YOUR JOURNEY WITH HELPCRUNCH! CUSTOMER TESTIMONIALS ABOUT HELPCRUNCH – THE ONE-STOP PLATFORM FOR BUILDING STRONG RELATIONSHIPS WITH CLIENTS “HelpCrunch enabled us to manage our customer support and email automation via one platform which led to improving customer support performance by 40%.” — Valery Kurilov, CEO @ SE Ranking “We had a call info line we wanted to get rid of and have everything online in the live chat. So, that was the reason why we switched to HelpCrunch.” — Jan Střecha, Marketing Manager @ Rekola “Once we started using HelpCrunch software, we were able to return €14.8 euros on each €1 paid for HelpCrunch.” — Fitlap “Nobody’s doing the GDPR preparations the right way. We wanted to make sure we’re ready for it, so it was crucial for us to choose a compliant tool and not to worry about legal complications afterward.” — Max Bondarenko, CMO @ Revenue Grid